Vertu Motors - Dacia Dunfermline レビュー 

42
TrustScore 5段階評価の4.5

4.7

Halbeath Road, KY12 7RD Dunfermline, Scotland, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I can’t thank Laura and the team enough for the smooth transition from Dacia Sanderro to Duster. My experience once again was nothing less than excellent,talking me through all the new features and... もっと見る

企業が回答しました

5つ星のうち5の評価

From phoning for a test drive to taking the delivery of my new car the experience was excellent. Gemma Edwards the sales person was extremely knowledgeable and friendly, taking care of everything for... もっと見る

企業が回答しました

5つ星のうち4の評価

Bought a nearly new car from the dunfermline branch. Was made to feel welcome from the young lady who dealt with me, Odette McDonald, she was patient in finding out what I was looking for to accommo... もっと見る

企業が回答しました

5つ星のうち5の評価

I had my Vauxhall Mokka in for its first service at Vertu Dunfermline, where I purchased my car. I asked for a “waiting” service. Sophie Nicholson was excellent. She kept me fully informed throug... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.


連絡先

  • Halbeath Road, KY12 7RD, Dunfermline, Scotland, 英国

  • 0330 012 2367

4.7

優良

TrustScore 5段階評価の4.5

42件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(42)

過去12か月のレビュー数: 11,916

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent service from start to finish.

From phoning for a test drive to taking the delivery of my new car the experience was excellent. Gemma Edwards the sales person was extremely knowledgeable and friendly, taking care of everything for me.

2026年7月14日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Hi

5つ星のうち5の評価

I can’t thank Laura and the team enough…

I can’t thank Laura and the team enough for the smooth transition from Dacia Sanderro to Duster.
My experience once again was nothing less than excellent,talking me through all the new features and helping set up and personalise my car settings.

2026年7月10日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Hi Karen,

Thank you for your fantastic 5-star review!

We’re delighted to hear that Laura and the team made your transition from a Dacia Sandero to your new Duster such a smooth experience. It's wonderful to know you received excellent service once again, with everything clearly explained and your car personalised to suit your preferences.

We’ll be sure to pass on your kind feedback to Laura and the team. Thank you for your continued loyalty, and we hope you enjoy every mile in your new Duster!

Kind regards,
Kerry

5つ星のうち5の評価

All good

All good, great customer service, no issues

2026年7月6日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Hi,

Thank you for your feedback.

It's great to hear that everything went smoothly and that you received great customer service throughout your experience.

Kind regards,
Danielle

5つ星のうち5の評価

A suitable replacement

Gary was very understanding and most helpful during our visit.

2026年6月25日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

5つ星のうち5の評価

Made to feel welcome with no pressure…

Made to feel welcome with no pressure from sales people,very relaxed atmosphere and always checking to see if they are giving you time to choose the right options,all the sales people in the showroom involved and very knowledgeable,5star service.

2026年6月8日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Thank you for your fantastic feedback. We’re delighted to hear that you felt welcome from the moment you arrived and enjoyed the relaxed, pressure-free atmosphere.
It’s great to know the team gave you the time and support needed to make the right choice, and that their knowledge and customer-focused approach made such a positive impression. We truly appreciate your 5-star recommendation.
Kind regards,
Matthew

5つ星のうち5の評価

Great customer care

Great customer care , very efficient and quick delivery of my new vehicle a very friendly and helpful staff .

2026年6月26日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Good morning.
Thank you for your fantastic 5-star review!
We’re delighted to hear you received such great customer care and that everything was handled efficiently with a quick delivery. It’s wonderful to know the team were friendly and helpful throughout.
We really appreciate your kind feedback and hope you enjoy your new vehicle!
Kind regards,
Kerry

5つ星のうち5の評価

Excellent experience!

Excellent experience with buying a new Dacia Duster and trading in old car at Dunfermline Branch. Staff extremely helpful and friendly and Gary went above and beyond in customer assistance and general support. Highly recommended!

2026年6月17日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

5つ星のうち5の評価

Great customer service.

visited the show room twice,both times the sales staff couldn`t do enough for me,One stood out in particular,his name is Gary Banintyne,i am 76years old and right away he put me at ease regarding technology,over the course of the two weeks it took to buy my new car he was an immense help to me,so thank you once again Gary.

2026年6月12日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Thank you for your lovely review. We’re so pleased both visits were met with such helpful service. Gary will be delighted to know he made the process easier and supported you throughout your purchase. Your kind words mean a great deal. Many thanks, Chloe

5つ星のうち5の評価

Can't fault Vertu Motors

Can't fault Vertu Motors - Odette was 'above and beyond' in understanding what we were looking for. Professional, courteous, which made an altogether pleasant car buying experience. No pressure but a consensual, friendly environment.

2026年6月11日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Good morning Lilian,

Thank you for your review. It’s great to hear that Odette went above and beyond to understand what you were looking for and provided such professional and courteous support. Creating a friendly, pressure‑free environment really makes a difference, and we’re delighted you had such a pleasant car‑buying experience.

Kind regards,
Dean

5つ星のうち5の評価

Very efficient and friendly Erin, James and Craig very helpful and a very warm welcome

Very efficient and friendly Erin, James and Craig made us very welcome and very helpful.

2026年6月11日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Thank you for your kind feedback. We’re delighted to hear that Erin, James and Craig made you feel so welcome and provided such friendly and efficient service.

I’ll be sure to pass on your kind words to the team.

Kind regards,
Matthew

5つ星のうち4の評価

Bought a nearly new car from the…

Bought a nearly new car from the dunfermline branch.
Was made to feel welcome from the young lady who dealt with me, Odette McDonald, she was patient in finding out what I was looking for to accommodate my budget, she offered a wide range of nearly new cars that suited me before I finally opted for the one I bought, all through the process she was very professional and understanding that I am not a car expert and gave me good advice along the way, I would recommend visiting if you are looking for another car.
Ask for Odette to be your assistant.

2026年5月30日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Good afternoon Gordon,

Thank you for taking the time to share your experience. It’s great to hear how welcome you felt and that Odette took the time to understand your needs and budget, offering a range of options before helping you find the right car. I’m pleased the process felt professional and supportive, especially as you explored your choices.

We really appreciate your recommendation and hope you’re enjoying your new car.

Kind regards,
Dean

5つ星のうち5の評価

Easy process in ordering new car

Easy process in ordering new car. Felt comfortable from first visit to collection. Excellent sales service without being pushy in the least. I’d certainly use again

2026年6月3日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Thank you for your kind review!
We’re so pleased to hear that you found the process of ordering your new car easy and comfortable from your first visit right through to collection. It’s especially great to know that you felt well looked after without any pressure—that’s exactly the experience we aim to provide.
Your feedback means a lot to us, and we’re delighted you’d choose to use our service again. We hope you enjoy your new car and look forward to welcoming you back in the future!
Kind regards,
Keith

5つ星のうち5の評価

Great to deal with experienced staff

All staff informative, interested, helpful and professional.

2026年5月30日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Thank you for your lovely feedback. We’re delighted to hear that you found all the staff informative, interested, helpful and professional. It’s wonderful to know your experience was so positive.

Many thanks,
Chloe

5つ星のうち5の評価

Great experience

Gemma couldn't have been more helpful and friendly, keeping us up to date through the whole process, and making the handover very straightforward.

2026年5月29日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Good afternoon Yvonne,

Thank you for your review. It’s great to hear that Gemma was so helpful and friendly, keeping you updated throughout and making the handover straightforward. Your feedback is really appreciated.

Kind regards,
Dean

5つ星のうち5の評価

Viala was great and very helpful very…

Viala was great and very helpful very cheerful. Would highly recommend

2026年5月23日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Hi Angela,
Thank you for your fantastic review! We’re delighted to hear Viala provided such great service and made your experience so helpful and cheerful.
We’ll be sure to pass on your kind words — your recommendation really means a lot to us.
Kind regards,
Kerry

5つ星のうち5の評価

My new hyundai.

The staff was, friendly, knowledgeable, and helpful. Our purchase and trade-in all went smoothly. Cannot fault LUCY and VERTU

2026年5月13日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Hi there,
Thank you for your lovely feedback. We're really pleased to hear that you found the staff friendly, knowledgeable, and helpful throughout your visit. It’s great to know that both your purchase and trade‑in went smoothly.
A special thank you for mentioning Lucy — your kind words will mean a great deal to her and the Vertu team. We’re delighted you had such a positive experience.
Kind regards
Dawn

5つ星のうち5の評価

I had my Vauxhall Mokka in for its first service

I had my Vauxhall Mokka in for its first service at Vertu Dunfermline, where I purchased my car.
I asked for a “waiting” service.
Sophie Nicholson was excellent. She kept me fully informed throughout my wait. Really friendly and has a welcoming manner.
Thank you.

2026年5月14日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Hi there,
Thank you for your lovely feedback. We're delighted to hear that your first service experience at Vertu Dunfermline was such a positive one. It’s great to know that Sophie Nicholson kept you fully informed throughout your wait and made you feel welcome with her friendly manner.
We really appreciate you taking the time to share your experience — your kind words will mean a lot to Sophie and the team.
Kind regards
Dawn

5つ星のうち5の評価

Vertu Dunfermline

Everyone at Vertu Dunfermline was really helpful and enthusiastic about every step of my car buying process from start to finish.

2026年4月24日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that everyone at Vertu Dacia Dunfermline was helpful and enthusiastic throughout every step of your car‑buying journey.
Providing support, positivity and great service from start to finish is exactly what we aim for, so your feedback really means a lot to the whole team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

5つ星のうち5の評価

We had a very pleasant experience with…

We had a very pleasant experience with Gary in Dunfermline. Didn't try to oversell which would have switched me off right away. Instead he listened to our needs, answered our questions and any concerns (and we had a few) honestly. In the end it was an easy decision to make. Thanks again Gary.

2026年5月1日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Hi James
Thank you for your lovely feedback. We're delighted to hear that you had such a pleasant experience with Gary in Dunfermline. It’s great to know that his honest, no‑pressure approach made you feel comfortable, and that he took the time to listen to your needs and address all your questions and concerns.
We’re especially pleased that his openness helped make your decision an easy one — that’s exactly the experience we aim to provide. Your kind words will mean a great deal to Gary and the team.
Thanks again for sharing your experience.
Kind regards
Dawn

5つ星のうち5の評価

Returning customer

I've come back to this garage as I always feel so comfortable. There's no pushy tactics and nothing is too much trouble.

2026年4月24日
自発的なレビュー
Vertu Motors  - Dacia Dunfermline ロゴ

Vertu Motors - Dacia Dunfermline からの回答

Good morning Rhiannah,

Thank you for coming back and for sharing such lovely feedback. It’s great to hear that you continue to feel comfortable and supported, and that the friendly, no‑pressure approach makes such a difference to your experience. Knowing that nothing feels like too much trouble really means a lot.

Kind regards,
Dean

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報