Friendly, helpful staff. No pressure. All queries answered. Phoned or messaged as arranged, felt valued. Showroom spotless, staff welcoming, was acknowledged on arrival and offered assistance. C... もっと見る
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レビュアーのコメントを見てみましょう
There was a good selection of vehicles that we were interested in. Once we decided on the vehicle we wanted the process was very straightforward. We were looked after by Karen and she was wonderf... もっと見る
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James Silvester was our sales consultant, and he explained the process very well. There was no hard sell, and James was always quick to respond to our questions. James was knowledgeable and very profe... もっと見る
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Really great service from Stephen Wells (sales)at Exeter Dacia regarding my purchase of a Dacia Bigster Journey .He explained everything clearly and professionally making the buying experience easier... もっと見る
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企業情報
Vertu Motors - Dacia Exeter について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
14a Marsh Barton Road, Marsh Barton, EX2 8NT, Exeter, Devon, 英国
- 0344 558 6951
4.6
優良
41件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have been a loyal customer for nearly…
I have been a loyal customer for nearly 6 years and will never use again. The reason, I was sold a service plan for 3 years service plan, which initially was missold the price and then had to suck up an extra £13.99 a month after the sales executive forgot to say the price we were quoted which was supposed to include this, didn't. The dealership in Exeter did not want to budge on this so had to absorb this. Then today went in today for my final 3rd year service only to be slapped with a bill of £625 for the final service as we were 1800 mile over the 30000 miles. At no point was it explained that it had a 30000 mile limit or the service plan would not be valid. So I was mis sold this completely. They said it was up to me to read the terms and conditions. I reiterate at no point was this 30000 mile exclusion limit. I will never use this company again for any thing. They agreed to reduce to £380, but this reduction does not even cover the money I have paid out for this worthless service plan. Beware this sharp practice,. !
2026年1月5日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Thank you for your comments and I am sorry to hear of your experience. I see that we have offered a reduction on your bill as a gesture to assist and I am sorry to hear how you feel and we would love the opportunity to restore your faith in us going forward. I have asked George Green our Sales Manager to call you today to see if we can help.
Thanks
Kirk
Great customer service
The staff at Dacia Exeter were very helpful. The salesman spent time explaining the different functions of the car and was happy to answer any questions I had. The collection process was very efficient a first rate service.
2025年12月16日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
A real pleasure
Friendly, helpful staff. No pressure. All queries answered.
Phoned or messaged as arranged, felt valued.
Showroom spotless, staff welcoming, was acknowledged on arrival and offered assistance.
Coffee area spotless, fully stocked on each visit. Coffee (latte) absolutely beautiful.
Test drives, informative, helpful and not stressful. Sales person chose routes to avoid road work delays, problems etc. Able to drive car slowly in traffic and on dual carriageway to get proper feel of it.
Whole experience was a pleasure. Would highly recommend them.
2025年12月18日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Good morning, Betty .
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Smooth sailing from start to finish
2025年12月8日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Good afternoon Deborah. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
Friendly, helpful and informative service …
Great experience Tilly was so friendly and helpful, showing us different vehicles and helping us once we had made our purchase. I would recommend Vertu to friends and family.
2025年12月9日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Thank you so much for your kind words! We are so happy to hear that Tilly was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
The new Dacia Bigster
Just pick up a new Bigster from Dacia Vertu in Exeter. Following a test drive, with the help of Scott Hillier in sales, the model and spec we wanted was sourced. Very friendly and knowledgeable staff and excellent service. Very pleased with the car and a lovely drive. Would recommend.
2025年11月27日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Thank you so much for your kind words! We are so happy to hear that Scott was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Great service
2025年11月14日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Thank you for taking your time to leave this great review! Kind regards, Chloe
All options thoroughly explained
All options thoroughly explained. Good choice of cars. Friendly, knowledgeable staff. Will was excellent throughout the various processes.
2025年11月14日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Stephen Wells was great from start to…
Stephen Wells was great from start to finish including a slight hiccup in the order process that he sorted out without hesitation.
2025年11月6日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Thank you so much for your kind words! We are so happy to hear that Stephen was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Polite caring and funny
The sales man listened to my needs and wants and l actually bought a different car to the one l came in for.
The car l bought as recommended by Vertu suits e much better so thankyou
!
2025年10月20日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
very helpful
very helpful & provided everything I requested. The process was a quick & easy purchase with thanks to the sales advisor, Eloise.
2025年10月20日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
I was very happy with the service…
I was very happy with the service provided. Two members of staff were happy to stay late on a Saturday so that I could have an initial test drive. I made sure I didn’t keep them too long - and very much appreciated their flexibility. The sales process was smooth and helpful - never pushy or pressured. They followed up with the information they said they would and clearly operated well as a team.
2025年10月11日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
This is the second Dacia I have PCP'd…
This is the second Dacia I have PCP'd from Exeter Dacia, both time Sam has made the whole process seamless. She always communicates clearly and effectively, is always happy to answer any questions, and I would not hesitate to recommend her.
2025年10月10日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Good morning, Chris. Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Great Experience
Everything was explanned to me in great detail by Steve Wells with regards to all the high tech and gizmos on my Dacia Bigster Journey.
A great experience and marvellous customer service thanks to Steve.
2025年10月9日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Good afternoon Bernice. Thank you so much for your kind words! We are so happy to hear that Steve was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Vertu Motors - Dacia Exeter からの回答
Thank you for taking your time to leave this great review! Kind regards, Selina
Vertu Motors - Dacia Exeter からの回答
Thank you so much for your kind words! We are so happy to hear that Andre was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Great experience...
Great experience buying a car with Karen. The service and communication was great, hassle free and no pressure to buy.
Helpful friendly team would definitely recommend.
2025年9月2日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Thank you so much for your kind words! We are so happy to hear that Karen was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
All the crew at Vertu Renault/Dacia are…
All the crew at Vertu Renault/Dacia are brill.
Excellent service from Scott in dealing with our upgrade from Stepway to Hybrid Dacia.
Impeccable service all the way.
2025年9月5日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Good morning Craig. Thank you so much for your kind words! We are so happy to hear that Scott was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great team and great service
Great team and great service. Always feel welcome and valued
2025年8月27日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Good afternoon Graham. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Car exchange made easy.
Karen Evenden ,the Sales Executive ,made the process of exchanging our car very quick and easy . Everything was explained.I would recommend them.
2025年9月3日
自発的なレビュー
Vertu Motors - Dacia Exeter からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
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