We were treated with courtesy and respect and all questions were answered fully (no matter how daft). Very friendly service. Refreshments offered and supplied on all visits(3).
企業が回答しました
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レビュアーのコメントを見てみましょう
Great service from Connor at Renault/Ducia Gloucester. Not pushy, informative, gave me time to decide and showed my other options before making my car purchase, would highly recommend anyone to look a... もっと見る
企業が回答しました
The staff offered an excellent package,were very knowledgeable and helpful.The handover of the car we bought was carried out in a thoroughly professional way even setting up our phone to the car.
企業が回答しました
Vertu have again excelled in their customer service. This is the 7th car bought from Vertu. Alan Dicks was helpful, friendly and patient. i was thinking about changing to an automatic car, i had a... もっと見る
企業が回答しました
企業情報
Vertu Motors - Dacia Gloucester について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
3 Ramsdale Road, GL2 5FE, Gloucester, Gloucestershire, 英国
- 0330 108 8538
4.3
優良
19件のレビュー
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We were treated with courtesy and…
We were treated with courtesy and respect and all questions were answered fully (no matter how daft). Very friendly service. Refreshments offered and supplied on all visits(3).
2026年5月23日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Good afternoon Linda,
Thank you for your review. It’s great to hear that you were treated with courtesy and respect, and that all of your questions were answered fully. We’re also pleased you found the service friendly and welcoming, with those extra touches like refreshments making your visits even more comfortable.
Kind regards,
Dean
The staff offered an excellent…
The staff offered an excellent package,were very knowledgeable and helpful.The handover of the car we bought was carried out in a thoroughly professional way even setting up our phone to the car.
2026年5月15日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Good morning Martin,
Thank you for your review. It’s great to hear that the team were knowledgeable and helpful, and that you felt you received an excellent package. We’re also pleased the handover was carried out professionally, with everything set up for you — including your phone — to get you straight on the road with confidence.
Kind regards,
Dean
Vertu gloucester
Conner, Alan and Damien helped and support the process of us getting our first new car. Very helpful and showed us everything.
2026年5月14日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Hi Nicola
Thank you for your lovely feedback. We're delighted to hear that Conner, Alan, and Damien supported you so well throughout the process of getting your first new car — that’s such an exciting milestone!
It’s wonderful to know they were helpful every step of the way and took the time to show you everything clearly, helping you feel confident and comfortable with your purchase.
Your kind words are truly appreciated, and we hope you enjoy every moment with your new car.
Kind regards
Dawn
Vertu have again excelled in their…
Vertu have again excelled in their customer service.
This is the 7th car bought from Vertu. Alan Dicks was helpful, friendly and patient.
i was thinking about changing to an automatic car, i had a Duster and loved it, so i thought that i would have an automatic version of what i had. But i gave Alan an idea of what i was looking for. He showed us a Symbioz and it was everything that i needed.
Alan instructed me on how to use an automatic, he made sure i was happy with everything before letting me go on the road.
Now that i have been driving it, i know it is the one for me. Thank you Alan
2026年5月14日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Good afternoon Susan,
Thank you for your wonderful review. It’s fantastic to hear that this is your seventh car with Vertu and that the team continue to deliver such a high level of customer service. Alan’s helpful, friendly, and patient approach clearly made a big difference, especially when guiding you through the move to an automatic.
We’re delighted the Symbioz turned out to be the perfect fit for you and that you’re enjoying driving it.
Kind regards,
Dean
Had an appointment booked for this…
Had an appointment booked for this morning between 11am and 12pm to discuss deals on new cars, made myself available as I am looking currently and received no call. I then received a call at 1750 to talk about a new car, so I explained I will not deal with an unreliable company. No apology given and instead had the cheek to send a text message with a video of a new car shortly afterwards. Absolute joke!
2026年5月14日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPKC1405 Kind regards Dawn
Hi yes very pleased with the service…
Hi yes very pleased with the service and the staff are very friendly and helpful. We got a new car and it and it waiting for us on time so yes I would definitely recommend them to everyone
2026年4月24日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Thank you for your feedback. We’re delighted to hear that you were very pleased with the service and found the team friendly and helpful. It’s great to know your new car was ready on time and met your expectations. Thank you for your recommendation — it’s very much appreciated.
Kind regards,
Matthew
I yesterday leased a Clio hybrid low…
I yesterday leased a Clio hybrid low mileage used car. Vertu were a delight to deal with and were most helpful throughout,
Steve
2026年4月22日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Dear Steve,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a positive experience leasing your low‑mileage Renault Clio Hybrid and that you found the team at Vertu a delight to deal with.
Providing helpful, supportive service throughout the process is very important to us, so your comments are greatly appreciated and will be shared with the team at Dacia Gloucester. Thank you again for choosing us, and we hope you enjoy your new car.
Kind regards,
Liza
It was my first time buying a brand new…
It was my first time buying a brand new car so I was a little uneasy weather I wanted to do it or not. But thanks to ruby at Renault Gloucester she made me feel really at ease and never once pushed me to make a decision. She was very polite and helpful and very professional. Just want to say a massive thankyou to ruby and the car is perfect
2026年3月24日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Good morning Daniel,
Thank you for sharing such a thoughtful review. Buying a brand‑new car for the first time can definitely feel a bit daunting, so it’s great to hear how much Ruby helped put you at ease. Her polite, helpful and professional approach clearly made a real difference, especially with never feeling pushed into making a decision.
I’m really pleased the whole experience felt comfortable for you — and even better that your new car is perfect.
Thanks again for your kind words.
Kind regards,
Dean
Friendly & professional
Ruby Davies was brilliant from the test drive to picking up my new wheels, Thank you Ruby
2026年3月21日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Hi Rachel,
Thank you so much for your brilliant 5‑star review! We’re thrilled to hear that Ruby made the whole experience fantastic for you — from the test drive right through to collecting your new wheels. She’ll be so pleased to know her support meant so much.
Thank you again for taking the time to share your feedback, and enjoy your new car!
Kind regards,
Liza.
Great service
Great service from Connor at Renault/Ducia Gloucester. Not pushy, informative, gave me time to decide and showed my other options before making my car purchase, would highly recommend anyone to look at VERTU if considering buying either a new or used car. I had looked around several places before hand and felt very comfortable buying from them. They also Gave me a good px price for my old car. Which finally made up my mind.
2026年3月18日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Thank you, Barry, for taking the time to leave this fantastic 5‑star review.
We’re delighted to hear that you received great service from Connor at Renault/Dacia Gloucester. It’s wonderful to know he provided clear information, offered you plenty of time to make your decision, and helped you explore different options without any pressure — exactly the experience we aim to deliver. We’re also pleased that you felt comfortable buying from us after visiting other places, and that the part‑exchange offer helped you make your final decision.
Your high recommendation means a great deal to the team, and we truly appreciate your kind words.
If there’s anything more we can help you with, please don’t hesitate to get in touch.
Kind regards,
Liza
Easy and simple
Easy and simple. comfortable easy access waiting place. Do what they say they will and on time.
2026年3月16日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Hi there,
Thank you for taking the time to leave this great 5‑star review. We’re really pleased to hear that your experience at Dacia Gloucester was easy and straightforward. It’s wonderful to know you found the waiting area comfortable and accessible, and that the team delivered exactly what they promised, on time.
Your feedback is truly appreciated.
Kind regards,
Liza.
Great customer service
2026年2月26日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Hi Ray,
Thank you for leaving us a great 5‑star review. We're really pleased to hear that you received great customer service from the team at Dacia Gloucester.
We truly appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Liza
Thank you
The staff are patient, thorough and efficient. I love the new car I purchased from Renault/Dacia Gloucester. I bought a Renault I am extremely happy with the look and performance of the car.
2026年1月14日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
From initial enquiries through to a…
From initial enquiries through to a test drive, ordering a new car and delivery yesterday of our new BIGSTER everything has been excellent. No dramas, no issues just high quality service. Everybody I spoke to was courteous, knowledgeable and just nice people. Whole experience was just perfect. Would recommend.
2025年12月30日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
They are having a laugh
They are having a laugh, further to my review on Sunday. I have been sent a random appointment via text for my car to be booked in on 11/12/2025.
What you need to understand is the service manager caused me great distress and disrespect. I was told that I could bring my car in if it broke down - it did. I was then told they would not look at it until my appointment scheduled in Jan 2026! No courtesy car available as there is a waiting list that she could put me on. They only look at cars within 5 days if it is still under warranty- I told her, I was not told this, to which received no response.
AA would not tow me back again as it is one tow per breakdown so I had to pay £120 on the spot for them to tow me to a local garage who could accommodate. Then had to walk home from there and then onto car rental to get courtesy car total of 4.5 miles walking in wind and rain.
I have been totally let down by Vertu Renault Gloucester and still very upset 😢
2025年12月6日
自発的なレビュー
Very flexible customer service
Very flexible customer service, quick car delivery, clear communication, overall I am happy with Renault Gloucester, thank you
2025年11月14日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Thank you for taking the time to leave a review regarding your experience with our Team at Vertu Renault Gloucester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Thank you again for your positive review! Kind regards, Dawn
Very good experience all round
Very good experience all round. Ruby was excellent, thank you!
2025年10月24日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Good morning Christopher. Thank you so much for your kind words! We are so happy to hear that Ruby was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Great experience!
We are extremely happy with the purchase of our Dacia Spring from Vertu motors in Gloucester. Chris handled the whole purchase professionally and efficiently; he went the extra mile to ensure that all the necessary paperwork was done in time to secure the purchase.
A very pleasant experience all together.
Thank you Chris!
2025年10月2日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Good morning Stephen. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Chris and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
Great experience with sales
The experience with the sales department was really good. Always kept in the loop with the process always moving forward.
Pleased with my new car
2025年9月29日
自発的なレビュー
Vertu Motors - Dacia Gloucester からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
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