Vertu Motors - Ford Cheltenham レビュー 63

Vertu Motors - Ford Cheltenham からの回答

1日前

Good morning Dominic,

Thank you for your review. It’s great to hear that the team provided knowledgeable, no‑pressure advice and helped you explore your options with confidence. We’re especially pleased that Chris delivered such attentive and professional service, and that everything was turned around so quickly for you.

Kind regards,
Dean

Vertu Motors - Ford Cheltenham からの回答

2日前に更新

Hi there,
Thank you for your fantastic review! We’re delighted to hear you found the team at Ford Cheltenham so friendly and helpful.
It’s great to know Emilie provided clear communication from the start and made the whole process smooth and pressure-free — exactly the experience we aim to deliver. We’ll be sure to pass on your kind words to her.
Your recommendation really means a lot to us, and we hope you’re enjoying your new car!
Kind regards,
Kerry

Vertu Motors - Ford Cheltenham からの回答

3日前

Good afternoon Tess,

Thank you for your continued support over the years. It’s great to hear that you’ve consistently had such a positive experience with the team and felt well looked after. Your recommendation really means a lot to us.

Kind regards,
Dean

Vertu Motors - Ford Cheltenham からの回答

4日前

Good afternoon Monica,

Thank you for your fantastic review. It’s great to hear that Nicole provided such outstanding support, helping you find exactly what you were looking for and responding so quickly to your queries. We really appreciate your continued feedback and recommendation.

Kind regards,
Dean

Vertu Motors - Ford Cheltenham からの回答

2026年5月17日

Hi Abbie,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear about your continued positive experiences with Vertu Ford Cheltenham.
It’s wonderful to know that James kept you fully updated throughout, from sending you a detailed video to arranging your viewing and test drive. Providing clear communication and flexibility is so important, so your feedback really means a lot.
We’re especially grateful for your loyalty — purchasing your fourth car with us is a huge compliment, and we’re thrilled that we’ve consistently met your expectations over the years.
Thank you again for choosing Vertu Motors, and we look forward to supporting you again in the future.
Kind regards,
Liza.

Vertu Motors - Ford Cheltenham からの回答

2026年5月16日

Hi Lesley,
Thank you for your fantastic 5-star review! We’re delighted to hear you had such a positive experience with Jamie at Ford Cheltenham.
It’s great to know that Jamie’s friendly and helpful approach, along with taking the time to explain everything clearly, made you feel relaxed and under no pressure. Creating a comfortable and enjoyable car-buying experience is exactly what we aim for, so your feedback really means a lot.
We appreciate you taking the time to share your experience and hope you’re enjoying your new car!
Kind regards,
Kerry

Vertu Motors - Ford Cheltenham からの回答

2026年5月8日

Hi Nikki,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Ford Cheltenham was so positive.
It’s great to know that Neil looked after you so well, providing plenty of information and support to help you choose the right car. He’ll be really pleased to read your kind words. We’re so glad the experience was one you couldn’t fault.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Vertu Motors - Ford Cheltenham からの回答

2026年5月3日

Hi Ian
Thank you for your lovely feedback. We're really pleased to hear that Ros provided very helpful information and supported you so well during your visit. Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - Ford Cheltenham からの回答

2026年5月1日

Good afternoon Kim,

Thank you for your feedback. I’m really pleased to hear everything went excellently from start to finish, and that Ros was so nice and reassuring throughout. It’s great to know she helped make the whole experience feel comfortable and positive for you.

Thank you for choosing Ford Cheltenham and for taking the time to share your experience.

Kind regards,
Dean

Vertu Motors - Ford Cheltenham からの回答

2026年4月30日

Good afternoon Susan,

Thank you for your review. It’s great to hear that the team have consistently been so helpful over time, and that Neil’s warm and genuine approach has made such a positive impact. Taking the time to answer questions really does make all the difference.

Kind regards,
Dean

Vertu Motors - Ford Cheltenham からの回答

2026年4月29日

Good morning Gemma,

Thank you for your review. It’s great to hear the team were welcoming, informative, and helpful, and that the process was easy and straightforward. We’re delighted you’re happy with both your purchase and your experience.

Kind regards,
Dean

Vertu Motors - Ford Cheltenham からの回答

2026年4月20日

Good afternoon Victoria. Thank you for taking the time to leave this review, I am sorry to hear that your experience has left you feeling this way. Andrew Kite (General Manager) is in contact with you to resolve your concerns. Kind regards, Kerry

Vertu Motors - Ford Cheltenham からの回答

2026年4月9日

Thank you for taking the time to share your experience. We’re really pleased to hear that Sam Davies at Vertu Ford Cheltenham provided excellent service and handled the situation with respect and understanding. While we’re sorry to learn that your original vehicle choice and the IT issue caused some disappointment, it’s great to know that the ten‑day money back scheme worked as intended and that the vehicle exchange was completed smoothly and without any issues. Your feedback is greatly appreciated, and we’ll be sure to pass on your kind words to Sam.
Kind regards,
Keith

Vertu Motors - Ford Cheltenham からの回答

2026年3月26日

Good morning Simon,

Thank you for taking the time to leave a review. I’m really pleased to hear how helpful and easy to talk to Nicole was throughout your visit. It’s great that you never felt any pressure and were able to make your decision in your own time.

I’m also glad the home delivery arranged by Nicole made things even more convenient for you — that extra bit of support really does make the process smoother.

We appreciate your feedback and hope you enjoy your new vehicle.

Kind regards,
Dean

Vertu Motors - Ford Cheltenham からの回答

2026年3月24日

Thank you so much for taking the time to share your feedback. We're delighted to hear that Emilie provided such helpful support throughout your car-buying experience. It’s wonderful to know her assistance made such a positive difference, and we’ll be sure to pass along your kind words.
Kind regards,
Matthew

Vertu Motors - Ford Cheltenham からの回答

2026年3月22日

Thank you for your feedback. I’m really pleased to hear the purchase was easy and that you found our sales team so helpful. We truly appreciate your support.
Many thanks,
Chloe

Vertu Motors - Ford Cheltenham からの回答

2026年3月9日

Good afternoon,
Thank you for your review. I’m really pleased to hear you were made to feel welcome and found the team helpful and friendly. It’s great to know your questions were answered clearly and that the advice you received was useful. A special thanks to Emilie for supporting you with your new Puma — she’ll be delighted to hear your feedback.
Kind regards,
Dean

Vertu Motors - Ford Cheltenham からの回答

2026年3月8日

Thank you for your lovely feedback. We’re delighted to hear you found the team friendly and helpful, and it’s great to know Nicole made such a brilliant impression. Your recommendation means a lot.
Many thanks,
Chloe

Vertu Motors - Ford Cheltenham からの回答

2026年3月7日

Thank you for your fantastic review. We're delighted to hear that Neil was brilliant in helping you secure the right deal and took the time to answer all your questions. It’s great to know he went above and beyond to support you. We truly appreciate your recommendation for Vertu Ford Cheltenham and for Neil in particular.
Kind regards,
Matthew

Vertu Motors - Ford Cheltenham からの回答

2026年3月6日

Hi Margaret,
Thank you for leaving such a lovely 5-star review. We’re delighted to hear that you received outstanding customer service and that Neil made the whole journey of getting your car so easy. It’s wonderful to know you felt welcomed and well looked after throughout.
Your recommendation means a great deal to us, and we’re thrilled to hear you consider Cheltenham Ford the best dealership you know. We’ll be sure to pass your kind words on to Neil and the team.
Kind regards,
Liza