Vertu Motors - Hyundai Bristol レビュー 

62
TrustScore 5段階評価の4.5

4.6

St Philips Causeway, Avon Meads, BS4 3BD Bristol, GB


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5つ星のうち5の評価

Dominic H at VERTU Bristol was amazing! His customer service was 10/10. From the first phone call to the purchase of my new car, everything was stress free and smooth! Best experience I’ve had whilst... もっと見る

企業が回答しました

5つ星のうち5の評価

Friendly efficient service. Sales staff informative and not pushy at all. ICCU failure sorted in 3 days with a beautiful Ioniq 5 loan car. Best dealership I’ve ever used

企業が回答しました

5つ星のうち5の評価

I bought a new Hyundai Tucson hybrid and traded in my older model. I was very happy with all the help to sort out my new purchase. Jerrol was very helpful with what deals were available, but at the ti... もっと見る

企業が回答しました

5つ星のうち5の評価

Jodie and her team did a great job fixing my car. It came in for an upgrade which was done quickly and efficiently. They also undertook a health check which was very useful. And thanks for inflating m... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

Vertu Motors - Hyundai Bristol について

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

連絡先

  • St Philips Causeway, Avon Meads, BS4 3BD, Bristol, 英国

  • 0344 659 0067

4.6

優良

TrustScore 5段階評価の4.5

62件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

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4.6

すべてのレビュー

(62)

過去12か月のレビュー数: 12,115

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5つ星のうち5の評価

Dominic H at VERTU Bristol was amazing

Dominic H at VERTU Bristol was amazing! His customer service was 10/10. From the first phone call to the purchase of my new car, everything was stress free and smooth! Best experience I’ve had whilst purchasing a new car.

2026年7月13日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Thank you so much for your kind words! We are so happy to hear that Dominic was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

5つ星のうち5の評価

Jodie and her team did a great job…

Jodie and her team did a great job fixing my car. It came in for an upgrade which was done quickly and efficiently. They also undertook a health check which was very useful. And thanks for inflating my tires. Again thanks to everyone for the service I received.

2026年7月1日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Hi Sarah,
Thank you for your fantastic 5-star review!
We're delighted to hear Jodie and the team provided such great service and completed the work quickly and efficiently. It's wonderful to know the health check was useful and that the team went the extra mile to help with the little extras too.
We really appreciate your kind feedback and look forward to welcoming you back to Vertu Hyundai Bristol in the future.
Kind regards,
Kerry

5つ星のうち5の評価

Friendly efficient service

Friendly efficient service. Sales staff informative and not pushy at all.
ICCU failure sorted in 3 days with a beautiful Ioniq 5 loan car.
Best dealership I’ve ever used

2026年6月9日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Thank you for your fantastic review. We're delighted to hear you received friendly, efficient service from the team and that the ICCU issue was resolved so quickly. It's great to know you appreciated the support, the loan Ioniq 5, and our no-pressure approach. Thank you for your kind words.
Many thanks,
Chloe

5つ星のうち5の評価

Steven was very helpful and attentive…

Steven was very helpful and attentive listened to what we needed help out with a really good deal and very knowledgeable

2026年6月30日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Thank you for your kind feedback. We’re delighted to hear that Steven provided such attentive and knowledgeable support, taking the time to understand your needs and secure a great deal for you.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew

5つ星のうち5の評価

I bought a new Hyundai Tucson hybrid…

I bought a new Hyundai Tucson hybrid and traded in my older model. I was very happy with all the help to sort out my new purchase. Jerrol was very helpful with what deals were available, but at the time I couldn’t decide. Dominic went through the deals again and helped with latest deals and ensuring payments were what we were. happy with for buying the new car. Also Oula and Cellan helped go through paperwork making it an easy process, Great team! many thanks Sean.

2026年6月29日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Thank you for your fantastic feedback, Sean. We’re delighted to hear that you were so well supported throughout your purchase and trade-in of your Hyundai Tucson hybrid.
It’s great to know that Jerrol, Dominic, Oula and Cellan all worked together to make the process smooth and ensure you found the right deal for you. We’ll be sure to pass on your kind words to the team.
Kind regards,
Matthew

5つ星のうち5の評価

Great friendly, helpful and professional service conducted.

Great friendly , helpful and professional service conducted by Dominic at Vertu Hyundai Bristol , made the whole experience a pleasure .

2026年6月29日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Thank you for your great feedback. We’re delighted to hear that Dominic provided friendly, helpful and professional service, making your experience such an enjoyable one.
I’ll be sure to pass on your kind words.
Kind regards,
Matthew

5つ星のうち1の評価

Appalling service and diabolically overpriced

Appalling service for a diagnostic and ludicrously overpriced for any proposed works. They carry out ‘free of charge’ visual inspections on any car that goes into them to scare monger you into having work done that either doesn’t need doing or can be fixed yourself at home for less than a fiver (vs their £168!). They also pay zero attention to the actual issue in hand and go by their process rather than basic common sense and decent customer service. Don’t waste your time or money by going to these fraudsters - stick with the trustworthy independents who know what they’re talking about!

2026年6月26日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Good morning, Laura. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1L2706 Kind regards, Danielle

5つ星のうち5の評価

Stephen the sales man was very helpful…

Stephen the sales man was very helpful and a pleasure to chat to nothing was to much trouble .
Made the perchance of the car very enjoyable

2026年6月21日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Good afternoon John,

Thank you for your kind feedback, it’s great to hear Stephen was so helpful and made the whole experience enjoyable for you.

Kind regards,
Dean

5つ星のうち5の評価

Great service from Hyundai

Well, I must say from the start to the finish, we were treated,with respect. Dominic was,m excetional he took us through the the options of getting the vehicle to the time we decided to get the vehicle. When we went to pick the vehicle up, Dominic took us through the workings of the vehicle. Was really glad to have purchased the vehicle from Hyundai and the vehicle is tops.

2026年6月15日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Good morning,

Thank you for your review. It’s great to hear that you felt treated with respect throughout and that Dominic provided such exceptional support, taking the time to guide you through your options and explain everything clearly.

We’re also pleased the handover was thorough and helped you feel confident with your new vehicle. It’s wonderful to know you’re so happy with your Hyundai — it sounds like a fantastic choice.

Kind regards,
Dean

5つ星のうち5の評価

Great attention to detail and very…

Great attention to detail and very welcoming, Zac went out his way to meet our needs and excellent communication throughout

2026年5月30日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Good afternoon James,

Thank you for your great feedback. It’s fantastic to hear Zac made you feel so welcome and went the extra mile to meet your needs, with clear and consistent communication throughout. That attention to detail really makes all the difference.

We really appreciate you taking the time to share your experience.

Kind regards,
Dean

5つ星のうち5の評価

Friendly service / quick turnaround

Friendly service, managed to see a car quickly that was ideal and had all the finance sorted smoothly and quickly. Very happy

2026年5月15日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

5つ星のうち5の評価

My vehicle was recalled on a safety…

My vehicle was recalled on a safety issue. I was very happy with the professional and friendly service I received from Steve as garages can sometimes be intimidating for women. I-would recommend Vertu to friends and family.

2026年5月13日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Hi Margaret,
Thank you for your fantastic 5-star review! We’re delighted to hear that you received such professional and friendly service from Steve at Hyundai Bristol.
It’s especially lovely to know that you felt comfortable and well looked after throughout your visit. Creating a welcoming environment for all our customers is so important to us, so your feedback really means a lot.
We truly appreciate your recommendation and thank you for taking the time to share your experience.
Kind regards,
Kerry

5つ星のうち5の評価

We bought our car 4 years ago from…

We bought our car 4 years ago from Hyundai Bristol and have always found them to be very courteous and helpful.
We got to know Steve Anderson through him taking charge of my vehicle when in their workshop and ensuring that I get the best possible service and is always happy to discuss or reassure me of anything to do with my car and keep me updated. Considering how busy they are he always gives you his full attention.
Steve has made a note to give me a call in July to book my car in and discuss the best new tyres that my car will need rather than me having to research it myself.
As trained technicians you know that car will be treated with the expert knowledge you would expect from a main dealer.
Will certainly continue to use Hyundai Bristol and would buy from them again when the comes to update car .
Thanks Steve -brilliant service

2026年5月14日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Thank you for your lovely review. We’re delighted to hear you’ve consistently received courteous, helpful service over the years, and it’s wonderful to know Steve’s support and attention have made such a difference. Your loyalty means a great deal, and we look forward to continuing to look after you and your car.

Many thanks,
Chloe

5つ星のうち5の評価

Jon’s the best

Jon in the progress update team really helped me out today. Friendly and professional and really timely.

2026年5月15日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Hi there,
Thank you for your lovely feedback. We're really pleased to hear that Jon from the progress update team helped you out so well. It’s great to know he was friendly, professional, and responded so promptly — that really makes a difference.
Your kind words are truly appreciated and will mean a lot to Jon and the team.
Kind regards Dawn

5つ星のうち5の評価

The staff were absolutely exceptional

The staff were absolutely exceptional, in particular Dominic and Pete both were very professional and knowledgeable.
I Would strongly recommend VERTU Bristol
John Davies

2026年4月30日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Hi John,
Thank you very much for your fantastic feedback. We're delighted to hear that you found the staff absolutely exceptional at Vertu Bristol. A special thank you for mentioning Dominic and Pete — it’s great to know they were both professional and knowledgeable throughout your visit. Your strong recommendation truly means a lot to the whole team.
Kind regards
Dawn

5つ星のうち5の評価

Buying a new car

Zach was fairly helpful from start to finish explaining everything through each steps thank you for your help

2026年4月22日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Thank you for taking the time to leave your feedback.
We’re pleased to hear that Zach was helpful throughout the process and clearly explained each step along the way. Taking the time to ensure everything is understood is really important to us, so your comments are very much appreciated.
Thank you again for choosing us, and please don’t hesitate to get in touch if we can help in the future.
Kind regards,
Keith

5つ星のうち5の評価

We had a great experience with Stephen…

We had a great experience with Stephen from Vertu Hyundai Bristol. He was knowledgeable about the cars on offer, and selected a car that suited our needs. We had a no pressure test drive, and talked through our options. There was no pressure at any point and we were well looked after.

2026年4月18日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Thank you very much for taking the time to share your experience.
We’re delighted to hear that Stephen looked after you so well at Vertu Hyundai Bristol. It’s great to know he was knowledgeable, took the time to understand your needs, and made the whole process relaxed and pressure‑free. Providing a welcoming, supportive experience is exactly what we strive for, so your feedback is really appreciated.
We hope you’re enjoying your new car and wish you many happy miles ahead. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Keith

5つ星のうち5の評価

Very impressive dealership

Excellent buying experience . Nothing was to much trouble and a pressure free sale . Thanks to manager Peter and salesman tim it was a very enjoyable purchase and hand over would definitely recommend this dealership

2026年4月15日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Thank you for your excellent feedback. We’re really pleased to hear that you had such an enjoyable, pressure‑free buying experience and that nothing felt too much trouble.
Peter and Tim will be delighted to receive your kind comments — providing friendly, supportive service and a smooth handover is exactly what they aim to deliver. We’re grateful for your recommendation and for choosing our dealership.
Kind regards,
Keith

5つ星のうち5の評価

Great experience with the sales team

Great experience with the sales team. Cellan was fantastic, I would reccomend his Bristol Hyundai team.

2026年4月1日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Thank you for your feedback. We are really pleased to hear you had a great experience with our sales team. It is wonderful to know that Cellan was fantastic and that you would recommend the Bristol Hyundai team. Danielle

5つ星のうち5の評価

My experience with the garage was excellent

My experience with the garage was excellent. Martin Watkins was extremely helpful and I would recommend the garage to anyone looking to buy a car.

2026年3月14日
自発的なレビュー
Vertu Motors  - Hyundai Bristol ロゴ

Vertu Motors - Hyundai Bristol からの回答

Thank you for sharing your experience. We’re delighted to hear that your visit to the garage was excellent and that Martin Watkins was so helpful throughout. Your recommendation means a great deal to us, and we’re really pleased we could support you in finding the right car.
Many thanks,
Chloe

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