Second experience here in just a few days. Booked a test drive with one of the forecourt vehicles. And ended up buying the car the same day. As always great service, a big thank you to Erin, Kris,... もっと見る
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The team at Vertu Hyundai Dunfermline were spectacular. Lucy specifically handled all dealings and was thoroughly professional. She was most helpful in making sure all my needs were met and that the... もっと見る
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Staff always very helpful from first looking at cars to driving away with new car and after sales servicing & mot, great customer service throughout. That’s why I continue to go to vertu motors, I hav... もっと見る
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Came to have a look for my son’s mobility car. We were greeted by a lovely lady at the door who pointed us in the direction of car we were intending to look at. As we were looking Tamara had asked if... もっと見る
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企業情報
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
連絡先
Halbeath Road, KY12 7RD, Dunfermline, Scotland, 英国
- 0330 012 3677
4.4
優良
75件のレビュー
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ネガティブなレビューの 96％に回答しています
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Test drive and purchase
Second experience here in just a few days. Booked a test drive with one of the forecourt vehicles. And ended up buying the car the same day. As always great service, a big thank you to Erin, Kris, Lucy and Allison for rhe support and assistance with everything and for also giving me a great deal. They were all very friendly, honest, and supportive.
Thanks,
Michael
2026年7月16日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Hello,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had another great experience with the team at Vertu Hyundai Dunfermline. It’s wonderful to know that Erin, Kris, Lucy and Allison provided such friendly, honest and supportive service, helping you find the right car and making the whole process so straightforward.
We’ll be sure to pass on your kind feedback to the team. Thank you for choosing us once again, and we hope you enjoy your new car!
Kind regards,
Kerry
Great customer service
Staff always very helpful from first looking at cars to driving away with new car and after sales servicing & mot, great customer service throughout. That’s why I continue to go to vertu motors, I have been a customer for 6 years and would recommend
2026年6月30日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Thank you for your continued loyalty over the past 6 years. We’re delighted to hear that you consistently receive such helpful support—from your initial visit through to driving away and beyond with servicing and MOT.
It’s great to know that our commitment to customer service keeps you coming back, and we truly appreciate your recommendation.
Kind regards,
Matthew
Very happy with Vertu Dunfermline
Very happy with Vertu Dunfermline. Friendly, helpfull, attentive staff. Clean well presented showroom.
2026年6月30日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience at Vertu Dunfermline and that the team were friendly, helpful and attentive.
It’s great to know you found the showroom clean and well presented. We really appreciate you taking the time to share your experience.
Kind regards,
Matthew
The team at Vertu Hyundai Dunfermline…
The team at Vertu Hyundai Dunfermline were spectacular. Lucy specifically handled all dealings and was thoroughly professional. She was most helpful in making sure all my needs were met and that the process was smooth and seamless.
I am very grateful to all the team and thank them for helping me get on the road.
2026年6月2日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Thank you for sharing such a lovely review. We’re delighted to hear that the team at Vertu Hyundai Dunfermline took such great care of you. Lucy will be especially pleased to know her professionalism and support helped make the whole process smooth and seamless. We’re grateful for your kind words and thrilled to have helped you get on the road with confidence.
Many thanks,
Chloe
The service we received from Laura at…
The service we received from Laura at Vertu Dunfermline was exceptional from start to finish. we were impressed with the service and the communication while waiting delivery
2026年6月10日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Good afternoon Mrs Skinner,
Thank you for your kind feedback. I’m delighted to hear Laura provided exceptional service from start to finish and kept you well informed while you waited for delivery.
Kind regards,
Dean
Highly recommended
Smooth, friendly service throughout at Vertu Hyundai, Dunfermline. Cannot fault in any way. Highly recommended. Thanks to Vaila.
2026年5月29日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Good afternoon Janette,
Thank you for your review. It’s great to hear you experienced smooth and friendly service throughout, and that everything met your expectations. Vaila will be delighted to know she made such a positive impact.
Kind regards,
Dean
New Car Purchase
Tamara at Hyundai Dunfermline dealt with all my questions efficiently, knowledgably and promptly. A good experience all round. I have no hesitation in recommending Vertu Hyundai Dunfermline to anyone thinking about changing their car.
2026年5月27日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Good afternoon
Thank you for sharing your experience. It’s great to hear Tamara was able to answer all your questions promptly and with such knowledge, making the whole process smooth and straightforward. We really appreciate your recommendation.
Kind regards,
Dean
Tamara was very helpful.
Tamara was very helpful and did her utmost to find the right car for me. She is very approachable and knowledgeable. I would recommend Vertu and Tamara for their next motor vehicle
2026年5月22日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Thank you so much for your kind words! We are so happy to hear that Tamara was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Great customer service
Came to have a look for my son’s mobility car. We were greeted by a lovely lady at the door who pointed us in the direction of car we were intending to look at. As we were looking Tamara had asked if we were okay and from that moment no question went unanswered her customer service is great. I booked a test drive and she went through every control and all the information I needed, nothing was a problem. Definitely recommend and ask for Tamara when your in 😊
2026年5月18日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Hi Shelley
Thank you so much for your wonderful feedback. We're delighted to hear that your visit to look for your son’s Motability car was such a positive experience from the very start.
It’s lovely to know you received a warm welcome on arrival, and that Tamara looked after you so well throughout — checking in at just the right moment and then making sure every question was answered. We’re especially pleased to hear that the test drive was so thorough and that she took the time to explain all the controls and features clearly, making everything easy to understand.
Providing helpful, attentive, and pressure‑free service is exactly what we aim for, so your kind words and recommendation mean a great deal — Tamara will be thrilled to hear this 😊
Kind regards
Dawn
Fantastic service from start to finish
2026年5月6日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Hi Mr McConville,
Thank you very much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received fantastic service from start to finish at Vertu Hyundai Dunfermline.
Your feedback is greatly appreciated and will be shared with the team. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
wasn't sure about the move to electric…
wasn't sure about the move to electric but the staff at Dunfermline Vertu made it an easy choice. staff were very helpful and explained the process. very pleased with the car.
2026年4月30日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Good morning Brian,
Thank you for your review. It’s great to hear that the team made the move to electric feel straightforward and took the time to explain everything clearly. We’re delighted you’re pleased with the car and your experience.
Kind regards,
Dean
Leyla from Vertu Hyundai Dunfermline…
Leyla from Vertu Hyundai Dunfermline was our Motability Agent. From ordering to pick-up she kept us up to date every step of the way. When the day arrived to pick up our new car, She could not have been more helpful. She was extremely friendly and informative. She answered all of our questions fully, even questions we hadn`t even thought about. Thoghrouly enjoyable nexperience.
2026年4月29日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Hi Andrew
Thank you for your lovely feedback. We're delighted to hear that Leyla at Vertu Hyundai Dunfermline looked after you so well as your Motability Agent. It’s wonderful to know she kept you fully updated from ordering right through to collection, and that on the day of pick‑up she was so friendly, helpful, and informative.
We’re especially pleased that she answered all of your questions — even the ones you hadn’t thought of — and helped make the whole experience so enjoyable. Your kind words will mean a great deal to Leyla and the team.
Kind regards
Dawn
I was happy with the service at Vertu…
I was happy with the service at Vertu Hyundai Dunfermline because there was no hard selling, all costs were easy to see and clearly explained and the staff were excellent, really friendly and knowledgeable. Love the car.
2026年4月11日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Thank you for your feedback. We’re delighted to hear that you were happy with the service at Vertu Hyundai Dunfermline and that you appreciated the clear, transparent pricing and no‑pressure approach. It’s great to know the team were friendly and knowledgeable, and even better to hear that you’re loving your new car. Your comments are very much appreciated.
Kind regards,
Matthew
Genuine Warning – Extremely Long Delays & Poor Communication
Unfortunately, the review that was posted on 3 April is true, and we experienced the same issues.
We were repeatedly told they have only one qualified Hyundai technician, which seems to be the reason for 6–8 week delays. Despite this, they continue taking bookings without warning customers of the true waiting times.
Updates were vague (“car in a queue for diagnostics”), and there was no consideration for the cost of hiring a car or needing a work vehicle. When we asked for clarity, the response was often uncertainty or simply being told we were “welcome to try elsewhere.”
If you live in Fife and rely on your car, I strongly recommend avoiding Vertu Motors – Hyundai Dunfermline. Unless you’re happy to wait months with little communication, look elsewhere.
Staff? no comment
2026年4月1日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1D2404 Kind regards, Matthew.
Brilliant service
Sean was brilliant he explained everything and kept in contact the whole time
2026年4月22日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Dear Stuart,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Sean provided such a brilliant level of service, taking the time to explain everything clearly and keeping in contact with you throughout the process.
Clear communication and ongoing support are very important to us, so your comments are greatly appreciated and will be shared with Sean and the team at Hyundai Dunfermline. Thank you again for choosing us.
Kind regards,
Liza
Hyundai Purchase
Sean was excellent at explaining the features of the car and the purchase options available..
2026年4月8日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Dear William,
Thank you for taking the time to leave your feedback. We’re pleased to hear that Sean was excellent at explaining the features of the car and the purchase options available to you.
Providing clear information and guidance is very important to us, so your comments are greatly appreciated and will be shared with the team. Thank you again for choosing Hyundai Dunfermline.
Kind regards,
Liza
Amazing
We purchased a used car from here and when we went to pick it up there was a slight issue but paul and kris the sales managers went above and beyond to sort it . Can not speak highly enough about this dealarship they were amazing will definitely be going back when we need to change car and will be recommending them to all
2026年4月17日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Hi Fiona
Thank you for taking the time to share your experience. We're really pleased to hear that, although there was a slight issue when you came to collect your car, Paul and Kris went above and beyond to get everything sorted for you. Ensuring our customers feel supported and looked after is so important to us, and it’s great to know the team delivered on that.
Your kind words about the dealership mean a great deal, and we’re delighted to hear you’d return to us in the future and recommend us to others. Thank you again for your trust — it’s truly appreciated.
Kind regards
Dawn
Very pleasant agent Lucy McMaster
Very pleasant agent Lucy McMaster. From start to finish she was excellent apart from reducing my trade in value!
2026年4月14日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Hi there,
Thank you for the review. It’s great to hear Lucy was so pleasant and excellent throughout the process — even if the trade‑in value wasn’t quite what you’d hoped for.
She’ll really appreciate your feedback.
Kind regards,
Kerry
Returning customer, and will continue to return
We've used Vertu for a number of vehicles now, always great service and aftercare. Very rarely have any issues, and anything that does crop up is dealt with efficiently.
2025年12月22日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Hi SJB
Thank you for your review. It is great to hear you have returned to us for several vehicles and continue to receive great service and aftercare. I am pleased that any issues have been rare and resolved quickly when they do arise. We really appreciate your loyalty and your kind feedback.
Warm regards
Danielle
⭐ (and that’s being generous)
⭐ (and that’s being generous)
If you’ve ever wanted to experience what it’s like to age gracefully while waiting for your car to be fixed, this is the place for you!
We booked our 2017 Hyundai Tucson in five weeks in advance — because apparently, that’s how long it takes to get a date with disappointment.
The day before the booking, we got a call out of the blue to say there was a “backlog.” Translation: you’re probably better forgetting you had a car in the first place cause it will take us that long to look at it!
Apparently, only one mechanic in the entire building is qualified to work on Hyundai cars — staggering given they sell new ones.
Weeks roll by. We get weekly texts telling us our car is “in a queue for diagnostics,” which is roughly as reassuring as being told your Amazon parcel is “somewhere in the warehouse.”
Five more weeks pass (yes, ten weeks total for those keeping score), and still no action — just more vague texts and radio silence.
Becoming frustrated we finally called (because obviously they didn’t bother), we were told there’d be “further significant delays” and that we were “welcome to try elsewhere.” Excellent customer care — nothing says “we value your business” quite like telling you to go away.
After ten wasted weeks, we pulled the car out and booked with an independent garage — who, shockingly, seem to believe in things like communication, effort, and actually doing the work within a reasonable period, as laid out within the Consumer Rights Act 2015..
In summary:
• Zero updates unless you chase them.
• Zero accountability.
• Zero progress.
• And, most impressively, zero shame.
Save yourself the pain. Unless your dream is to forget what your car looks like as it’s stored in someone else’s car park,. I say car park, but cause it is crammed with other people’s cars awaiting the promise of repair, it’s on some spare land adjacent to the garage. So the only thing you can hope for is that a rogue lorry or van collides with your car and writes it off to end what seems to be an eternity of waiting for repair.
I’d steer well clear of this place. Teach yourself to repair cars, it’s probably quicke!!
2026年2月27日
自発的なレビュー
Vertu Motors - Hyundai Dunfermline からの回答
Good morning, Fraser. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1FM0304 JS1FM0404 Kind regards, Danielle
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