From initial viewing through to collecting the car all staff were first class, no sales pressure placed at all, we were allowed to take our time to view and test drive. Car was all ready for collec... もっと見る
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I had a great experience with Vertu and Kelson who is one of the sales advisors in Edinburgh West done everything possible to make things as easy as possible and straight forward he couldn’t have done... もっと見る
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My i20 was in for its first service today, dropped of at 8.00am , health check video sent , service done, complimentary valet , back up call to say it was ready, done dusted and spotlessly clean and... もっと見る
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Really good service from first showroom visit to handover of vehicle. There was no pressure sales and everything was made clear. Things didn't go smoothly but the team stepped up and resolved the is... もっと見る
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企業情報
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
連絡先
Calder Road 390, EH11 4AS, Edinburgh, Lothain, 英国
- 0344 659 7987
4.6
優良
103件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
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Not a positive review
When I was thinking about buying a car from here I had multiple calls daily, as soon as I had put the deposit down it took days to get a phone call back from anyone, it always seemed to be me chasing them, I just want to know when my car is being delivered as I’m 300 miles away from the dealership, they just weren’t very helpful in this aspect, adding on items I specifically said I did not want making it more difficult and a longer process for myself, I missed a phone call from them by a minute I rang them straight back and I’m still waiting for a callback hours later, no one has told me anything, that aside I’m being passed around to 3 different sales people
2026年6月8日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Good morning Emma. Thank you for taking your time to leave this feedback. We are sorry to learn you had a negative experience with MG/KIA Edinburgh. You have left your review against Hyundai Edinburgh West. We kindly request that you remove your review and leave it against the correct dealership so that the relevant management team can address your concerns. Kind regards, Dean
Friendly and knowledgeable staff
2026年5月25日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Good afternoon Gillian,
Thank you for your kind feedback. It’s great to hear you found the team both friendly and knowledgeable, helping to make your experience a positive one.
We really appreciate you taking the time to share your thoughts.
Kind regards,
Dean
Vertu Motors - Hyundai Edinburgh West からの回答
Thank you so much for your lovely feedback. We're delighted to hear you found the service helpful and polite — it truly means a lot to us. We look forward to welcoming you again soon.
Many thanks,
Chloe
Damage to Vehicles; AVOID AT ALL COSTS
Every time I bring my car here, my heart sinks. I thought I should give them the benefit of the doubt. However, this place is completely untrustworthy.
On this visit, they somehow managed to rip off a perfectly working windshield wiper and then tried to charge us $60 to replace it. Last time, they pushed a load of unnecessary upsells during the first service, claimed the brakes looked “suspicious” because of some grime, and tried to scare us into paying hundreds more for checks that clearly weren’t needed.
To make things worse, they even put a dent in the car and took zero accountability.
This garage operates like a scam. Constant fear-mongering, unnecessary charges, careless workmanship, and damage to customers’ vehicles. I genuinely do not feel my car is safe with these people. Avoid at all costs.
2026年5月27日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. Management at the dealership have tried to contact you to discuss your concerns and will try again tomorrow. Many thanks, Kerry
A good all round experience
The sales people (Kelson and Dermot) were very helpful and approachable. No hard sell and we were constantly kept up to date with any developments.
2026年5月20日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Hi,
Thank you for your feedback. I’m really pleased to hear you had a good all round experience and that Kelson and Dermot were helpful, approachable, and kept you updated throughout.
Kind regards,
Danielle
What an experience
So I traveled from Belfast over to Edinburgh Hyundai branch to accompany a family member on the 22-05-26 to purchase a Skoda Karoq. The staff were amazing from start to finish. To say we had a few issues getting the funds transferred from the bank in Belfast is a serious understatement. They all were great the whole time, worked with us while always staying professional. Scott that has to be the most difficult sale of your career, you showed great patience and understanding in what was a really difficult situation for all, cannot thank you all enough. Would 100% recommend anyone to buy a car from Vertu Edinburgh, Scott and Dale made the experience fantastic. Credit to all the staff there and thank you so much.
2026年5月22日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Thank you for taking the time to share such a detailed review. We’re delighted to hear that the team at Vertu Edinburgh provided such a positive experience throughout, especially given the challenges with transferring funds. It’s fantastic to know that Scott demonstrated such patience, professionalism, and understanding during a difficult situation, and that Dale and the wider team contributed to making the experience a memorable one. Your recommendation means a great deal, and we truly appreciate your kind comments.
Kind regards,
Matthew
Declan was excellent and provided us…
Declan was excellent and provided us the best vehicle to meet our needs and kept us informed throughout the process, explaining in detail each step of the process
2026年5月22日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Thank you so much for your kind words! We are so happy to hear that Declan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Part-exchanging for pre-reg Hyundai i10 Advance (automatic)
Just bought my first new car through Vertu, Calder Road, Edinburgh. Was a little anxious as so much to think about and consider before making commitment. However, the delightful Dermot Murphy made the whole process so easy and unstressful. I was anxious about being ‘sold to’ but did not feel that at all. There was absolutely no pressure just excellent communication and information. I am very pleased with my purchase and feel confident I will continue to receive good service throughout my warranty period. I personally am happy to highly recommend Vertu and in particular Dermot! 😊👍
2026年5月14日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Good afternoon,
Thank you for your wonderful review. It’s great to hear that Dermot made the whole process feel easy and stress‑free, especially when buying your first new car can feel a little overwhelming. His clear communication and genuine, no‑pressure approach clearly made all the difference.
We’re delighted you’re so pleased with your purchase and appreciate your recommendation.
Kind regards,
Dean
Maintenance Team very good at Vertu Hyundai Edinburgh West
The maintenance team served me well when my 21 plate Tucson was due its service and MoT just before Easter weekend. Unfortunately a software update prompted additional requirements to remove amber warning lights showing shortly after pick up. All additional.parts / updates ordered, fitted and courtesy car provided free of cost for additional visit. Steve and Alisha on the team communicated very well, after navigating the Easter hols.
Very happy with their service but perhaps Hyundai should have a programme to assess what additional updates required for the exact model and year due to be serviced, to avoid the need for a return visit.
2026年4月2日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Good afternoon,
Thank you for your detailed review. We’re pleased to hear you were well looked after by the maintenance team and that Steve and Alisha communicated clearly throughout, especially over the Easter period. Providing a courtesy car and resolving everything promptly is important to us, and we’re glad this helped minimise any inconvenience.
We also appreciate your constructive feedback regarding software updates and will be sure this is noted. Thank you again for sharing your experience.
Kind regards,
Dean
Vertu Motors - Hyundai Edinburgh West からの回答
Good afternoon Bob,
Thank you for your review. It’s great to hear you received efficient service from polite staff — we really appreciate your feedback.
Kind regards,
Dean
Great Service - Kelson Holmes
Kelson Holmes made the whole process really straightforward and enjoyable and we felt good about buying our car! He was really knowledgeable and not in the least like a pushy car salesman. All in all - a great experience!
2026年4月29日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Good morning David,
Thank you for your review. It’s great to hear that Kelson made the process straightforward and enjoyable, with a knowledgeable and relaxed approach. We’re delighted you felt good about your purchase and had such a positive experience.
Kind regards,
Dean
New car purchase.
I picked up a brand new Hyundai Kona from Vertu Hyundai West on Monday 27th April. I had originally dealt with Junior Gausden who processed the order, but he left the company and my details were passed to Scott Baillie. Scott kept me informed of the date when the car would arrive and when it would be ready for hand over. At hand over Scott went over the controls, set up my phone, and connected the Hyundai App to my phone. Scott was extremely professional and personable. A great asset to the company.
2026年4月27日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Good afternoon Albert,
Thank you for your detailed review. I’m really pleased to hear that the handover of your new Kona went so smoothly and that Scott kept you fully informed throughout, especially after taking over from Junior. It’s great to know he took the time at collection to go through the controls, set everything up on your phone and make sure you were comfortable before driving away. Your comments about his professionalism and approachability are really appreciated.
Kind regards,
Dean
Very easy from start to finish and very…
Very easy from start to finish and very courteous service
2026年4月24日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Thank you for your feedback. We’re pleased to hear that everything was easy from start to finish and that you received courteous service throughout. Your comments are very much appreciated.
Kind regards,
Matthew
Both Dale and Scott were brilliant
Both Dale and Scott were brilliant. No pressure, very professional and organised from start to finish. Did most of the sake from start to finish on email, which saved a lot of time when I went to collect the car. Loving my new hyundai. Would recommend Vertu Hyundai Edinburgh West to anyone. Five stars. Barry
2026年4月17日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Hi Barry,
Thank you for the fantastic review. Brilliant to hear Dale and Scott were so professional, organised and made the whole process smooth — especially with most of the sale handled over email to save you time on collection day.
Great to know you’re loving your new Hyundai, and we really appreciate the recommendation for Vertu Hyundai Edinburgh West.
Kind regards,
Kerry
Hyundai bayon
Scott Baillie was informative and professional throughout the picking and buying my car. A definite 10 out of 10. Nothing was too much trouble
2026年3月23日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Hi Lindsay
Thank you for your lovely feedback. We're delighted to hear that Scott Baillie was so informative and professional throughout the whole process of choosing and buying your car. It’s wonderful to know that nothing was too much trouble and that you’d rate the experience a definite 10 out of 10. Your comments are truly appreciated.
Kind regards
Dawn
Great, attentive service!
Great, attentive service from Sami when buying our car. Despite a few initial hiccups, he kept in close contact with us to ensure everything was resolved quickly and made us feel like valued customers throughout. His enthusiasm is a real asset to Vertu Edinburgh West.
2026年4月10日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Hi there,
Thank you for your great feedback. We're really pleased to hear you received such attentive service from Sami when buying your car. Even with the initial hiccups, it’s wonderful to know he kept in close contact, resolved everything quickly, and made you feel like a valued customer throughout. His enthusiasm truly is a real asset to Vertu Edinburgh West.
Your comments are truly appreciated.
Kind regards
Dawn
The staff were really helpful and gave…
The staff were really helpful and gave me all the information I required to make a decision on my purchase
2026年4月9日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Thank you for your review. We’re pleased to hear that the team were really helpful and provided all the information you needed to make an informed decision on your purchase. Delivering clear, supportive advice is very important to us, and your feedback is greatly appreciated.
Kind regards,
Keith
Danny the rep
Danny one of the sale reps was fantastic he was like talking to a friend could not have asked for a nicer sakes rep. He answered all if my question . Will certainly be recommending and will be back for future vehicle 10 out if 10
2026年4月8日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Good afternoon Clare,
Thank you for your lovely review. It’s great to hear that Danny made the experience feel so relaxed and friendly while taking the time to answer all your questions. A 10 out of 10 score and a recommendation really mean a lot, and we’re delighted to know you’d happily return for a future vehicle.
Kind regards,
Dean
Amazing service I had with Kelson…
Amazing service I had with Kelson talked me through everything and had my car ready for pick up would 100% use vetue Edinburgh west again kelson’s customer service was 10/10 and would highly recommend in you need a car
2026年3月20日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Hi Graham
Thank you for sharing your review. I am delighted to hear you received amazing service from Kelson and that he talked you through everything clearly. It is great that your car was all ready for you to pick up and that the whole process felt straightforward. Your comments about his customer service being ten out of ten are wonderful to read. We are also pleased to know you would happily return to Hyundai Edinburgh West and recommend us to others looking for a car.
Thank you again Graham, and enjoy your new vehicle.
Warm regards
Danielle
Thanks for all the help from dale and…craig
Thanks for all the help from dale and Craig made welcome and the process of ordering the new car till delivery went smoothly thanks again
2026年3月23日
自発的なレビュー
Vertu Motors - Hyundai Edinburgh West からの回答
Thank you for taking the time to leave your feedback. We're delighted to hear that Dale and Craig made you feel so welcome and that the whole process—from ordering your new car right through to delivery—went smoothly. Providing a seamless and enjoyable experience is exactly what we aim for, and they will be pleased to know their support made a difference.
Thanks again for choosing us, and we hope you enjoy every moment with your new car.
Kind regards,
Keith
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