Vertu Motors - Hyundai Exeter レビュー 84

Vertu Motors - Hyundai Exeter からの回答

1日前

Good afternoon Alan,

Thank you for your review. It’s great to hear that the team provided such informed support, giving you the confidence to choose your first hybrid. Peter will be pleased to know he listened carefully and helped find the best option for your needs.

Kind regards,
Dean

Vertu Motors - Hyundai Exeter からの回答

6日前

Hi Terry

Thank you for your feedback. We're really pleased to hear you received great service — your comments are truly appreciated.

Vertu Motors - Hyundai Exeter からの回答

2026年5月21日

Hi Trevor

Thank you so much for taking the time to share such detailed feedback — we’re delighted to hear you had such a positive experience with us.

We completely understand that buying a car isn’t always something everyone enjoys, so it’s great to know that the team made you feel welcome and at ease from the very start. Providing a professional, courteous, and no‑pressure environment is exactly what we aim for, and your comments reflect that perfectly.

A special thank you for recognising Peter Fisher, we’re really pleased to hear he was so patient in explaining both the vehicle features and the paperwork, making everything clear and manageable for you.


t’s also fantastic to hear about Paul's support at collection. Going the extra mile to ensure you could take advantage of a service package and save over £400 is a great example of the team genuinely looking out for our customers even after the sale has been agreed.

Your kind words mean a great deal to everyone involved, and we truly appreciate you taking the time to share your experience.

Kind regards
Dawn

Vertu Motors - Hyundai Exeter からの回答

2026年5月16日

Hi Carly,

Thank you for your fantastic 5-star review! We’re delighted to hear that you’ve had such a great experience with the team at Hyundai Exeter.

It’s wonderful to know that the team consistently go above and beyond to support you, and that you’ve been kept well updated throughout the process. We’re especially pleased to hear your kind words about Paul—his friendly and approachable manner will mean a lot to him.

Thank you for your continued support and for taking the time to share your experience.

Kind regards,
Kerry

Vertu Motors - Hyundai Exeter からの回答

2026年5月13日

Thank you for taking the time to share your experience with Vertu Hyundai Exeter. We are delighted to hear that your journey from start to finish was seamless and that Paul provided such helpful and friendly support throughout.
It’s great to know that he made your first EV purchase a comfortable and informative experience, taking the time to explain everything you needed without any pressure. Your recommendation means a great deal to us, and we’re thrilled to hear you’re enjoying your fantastic new car.
We look forward to welcoming you again in the future.
Kind regards,
Keith

Vertu Motors - Hyundai Exeter からの回答

2026年5月8日

Hi there,
Thank you very much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you received great customer service at Vertu Hyundai Exeter.
Your feedback is truly appreciated and will be shared with the team. If there’s ever anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.

Vertu Motors - Hyundai Exeter からの回答

2026年5月2日

Hi Martin
Thank you for your lovely feedback. We're really pleased to hear that Andy and Mathew were so helpful and informative during your car purchase. It’s great to know they supported you well and made the process clear and straightforward.
Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - Hyundai Exeter からの回答

2026年5月1日

Good afternoon Lesley,

Thank you for sharing your experience. I’m really pleased to hear that everything ran smoothly from booking your test drive at a time that suited you, through to a straightforward purchase with no pressure. It’s also great to know the after‑sales check‑in helped give you reassurance once you were back on the road.

Thank you for choosing Hyundai Exeter and for taking the time to leave such positive feedback.

Kind regards,
Dean

Vertu Motors - Hyundai Exeter からの回答

2026年4月30日

Hi Bryn
Thank you for your lovely feedback. We're delighted to hear that you had an excellent experience and felt very well looked after from start to finish. It’s great to know that Paul was so professional, friendly, and able to explain everything clearly and easily.
Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - Hyundai Exeter からの回答

2026年4月30日

Good afternoon Patrick,

Thank you for your review. It’s great to hear that everything was clearly explained and that you received such friendly, excellent service. Returning for a fourth car — and your wife for her third — really does say it all. We truly appreciate your continued loyalty and your recommendation.

Kind regards,
Dean

Vertu Motors - Hyundai Exeter からの回答

2026年4月26日

Thank you so much for your incredible feedback. We’re thrilled to hear that you had such a fantastic experience from start to finish. It means a lot that you chose to travel all the way from Hertfordshire, and even more that you’d happily make the journey again.

Your recommendation is truly appreciated, and we’re delighted the team made everything feel worthwhile.

Many thanks,
Chloe

Vertu Motors - Hyundai Exeter からの回答

2026年4月26日

Thank you for your feedback. We’re delighted to hear that you had a great experience in a relaxed, no‑pressure environment, and we truly appreciate your continued loyalty to Hyundai Exeter. Your recommendation means a great deal to the team.

Kind regards,
Matthew

Vertu Motors - Hyundai Exeter からの回答

2026年4月24日

Thank you for your fantastic feedback. We’re delighted to hear that you received the best service compared to other garages in the area and that our customer service made such a positive impression. It’s great to know you enjoyed the welcoming environment, refreshments, and the wide range of new and used vehicles available. Your recommendation is very much appreciated.
Kind regards,
Matthew

Vertu Motors - Hyundai Exeter からの回答

2026年4月20日

Thank you very much for taking the time to share your experience. We’re delighted to hear that everything from the initial phone call through to the part exchange and purchase went so smoothly. Daniel will be especially pleased to know you enjoyed dealing with him, and we’re glad our follow-up call made a positive impression. Your recommendation means a great deal to the team at Vertu Hyundai Exeter, and we truly appreciate your kind feedback.
Kind regards,
Matthew

Vertu Motors - Hyundai Exeter からの回答

2026年4月16日

Hi there,
Thank you for the lovely review. It’s great to hear how well Peter looked after you.
His friendly, helpful, and patient approach really comes through in your comments — especially taking the time to answer all your questions without ever being pushy. Making the process as pleasant and easy as possible is exactly what we aim for, and he’ll be delighted with your feedback.
Kind regards,
Kerry

Vertu Motors - Hyundai Exeter からの回答

2026年4月9日

Thank you for your wonderful feedback. We’re really pleased to hear that you found our sales team friendly, helpful, and knowledgeable, and that the relaxed, no‑pressure atmosphere made your experience an enjoyable one. It’s also great to know that our aftersales support met your expectations. Your kind comments are very much appreciated, and we hope to welcome you back again in the future.
Kind regards,
Keith

Vertu Motors - Hyundai Exeter からの回答

2026年4月4日

Hi Mrs Hatfield
Thank you for sharing your review. I am really pleased to hear that you received professional and informative service throughout your visit. It is great to know you felt comfortable asking questions and that everything was explained clearly and without any pressure. We truly appreciate your feedback.
Warm regards
Danielle

Vertu Motors - Hyundai Exeter からの回答

2026年4月3日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3PS0304 Kind regards, Liza.

Vertu Motors - Hyundai Exeter からの回答

2026年3月31日

Hi Phil,
Thank you for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that Andy Hallums made your part‑exchange experience at Vertu Hyundai Exeter quick, simple, and stress‑free.
It’s wonderful to know that Andy provided efficient, friendly service and ensured your new car was prepared to an excellent standard. Taking you through the controls and helping set up the Hyundai app is exactly the personalised support we aim to offer, and your kind words mean a great deal.
We’re thrilled that the whole experience felt personal and positive for you, and we truly appreciate your high recommendation of both Andy and Hyundai Exeter.
If you ever need anything in the future, we’re always here to help. Enjoy your new Hyundai!
Kind regards,
Liza.

Vertu Motors - Hyundai Exeter からの回答

2026年3月30日 に更新

Thank you for taking the time to share your experience. We’re really pleased to hear that Aaron and Ellie have provided a friendly and helpful service, and we’ll be sure to pass on your kind words.

We’re genuinely sorry to hear about your disappointment regarding the vehicle valuation and how this was communicated. We understand how frustrating this must be, particularly given your previous positive experiences with us. Your feedback about the explanation provided, the need for clearer communication around service scheduling, and the valuation process has been noted and will be reviewed internally.

We always aim to be transparent and supportive, and it’s clear we fell short on this occasion. If you’re open to it, we’d really appreciate the opportunity to discuss this further and review your case in more detail. Please feel free to contact us directly so we can try to resolve your concerns.

Thank you again for your feedback—it helps us improve.

Joe Toms
General Manager