Great experience from start to finish was kept upto date by Geoff frequently with updates. The handover process went well and the manager Paul even came to see us very pleased felt like vips . And the... もっと見る
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Middle Engine Lane, Silverlink Business Park, NE28 9NZ Newcastle upon Tyne, Tyne & Wear, GB
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Great experience from start to finish was kept upto date by Geoff frequently with updates. The handover process went well and the manager Paul even came to see us very pleased felt like vips . And the... もっと見る
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Another first class service from the great team at Hyundai Silverlink. We were there to complete the purchase of our new Kona. The whole experience was a pleasure from start to finish & we could not b... もっと見る
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The sales team especially Chris who guided us through the process from start to finish. The handover / reveal of our new inster was amazing. Will definitely use Vertu Silverlink again. I also feel c... もっと見る
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The customer service from Jordan was first class from the initial contact to vehicle pick up . My only issue would be the £250 refundable charge relating to my private plate transfer.This seems ext... もっと見る
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当該企業による記述
Middle Engine Lane, Silverlink Business Park, NE28 9NZ, Newcastle upon Tyne, Tyne & Wear, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96%に回答しています
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Adrian did a fantastic job finding me the car I wanted and made the process as straightforward and easy as it could be.

Vertu Motors - Hyundai Silverlink からの回答
Great service from Will at Vertu Hyundai Silverlink. Not pushy at all, just informative and helpful. Would definitely buy from Vertu again

Vertu Motors - Hyundai Silverlink からの回答
Chris put us at ease and was able to explain all of the features of the car. It sealed the deal as we were looking at other dealerships. We as smooth and easy.

Vertu Motors - Hyundai Silverlink からの回答
Friendly and helpful staff and good range of cars.

Vertu Motors - Hyundai Silverlink からの回答
Everyone very friendly and helpful ,Adrian our sales person was excellent on answering all of our questions.

Vertu Motors - Hyundai Silverlink からの回答
The sales team especially Chris who guided us through the process from start to finish. The handover / reveal of our new inster was amazing.
Will definitely use Vertu Silverlink again. I also feel confident that if I require any assistance they will be at the end of the phone. A great service made our buying experience easy. 10/10

Vertu Motors - Hyundai Silverlink からの回答
Jeff was very friendly,informative and professional from start to picking my vehicle up and would recommend using this dealership 100%

Vertu Motors - Hyundai Silverlink からの回答
Great customer service. From the moment we arrived we felt that someone was there to help.

Vertu Motors - Hyundai Silverlink からの回答
Chris was great from start to finish. Professional at all times and kept things moving so we could collect my son's first car before his 17th birthday! Thank you!

Vertu Motors - Hyundai Silverlink からの回答
I recently purchased a car from Vertu Silverlink, and I couldn't be happier with the service I received from Adrian and Connor.
From the very beginning, both Adrian and Connor were amazing throughout the entire car-buying process. They were professional, friendly, knowledgeable, and always willing to answer any questions I had.
They made everything straightforward and stress-free, keeping me informed at every stage and ensuring I felt confident in my decision.
Their excellent customer service, attention to detail, and genuine willingness to help made the whole experience enjoyable. Nothing was too much trouble, and they went above and beyond to make sure everything was perfect when I collected my car.
I would highly recommend Vertu Silverlink to anyone looking to buy a vehicle, and I would especially like to thank Adrian and Connor for their outstanding support and dedication. They are a real credit to the dealership.
Thank you!

Vertu Motors - Hyundai Silverlink からの回答
Good experience. Helpful knowledgeable staff especially Charlotte and Anna who we dealt with and provided all the information required. Nothing too much bother for them. Covered everything we needed to know while still being friendly and professional. Happy with our purchase and would certainly recommend.

Vertu Motors - Hyundai Silverlink からの回答
I had a brilliant experience with Dan Charlton at Vertu Hyundai Silverlink. The knowledge about the car to the customer service was absolutely brilliant. I'd be very happy to recommend to anyone looking for a great car buying experience.

Vertu Motors - Hyundai Silverlink からの回答
Brilliant sales staff. Very knowledgeable about the Kona and very approachable. First class service.

Vertu Motors - Hyundai Silverlink からの回答
Dan was so kind at helping fix a scratch on my car that I had caused by accident when trying to clean it. He went above and beyond, fixing it very quickly and efficiently and providing excellent customer service. Thank you!

Vertu Motors - Hyundai Silverlink からの回答
From initial contact, through to driving my new car away, this was undoubtedly the easiest and stress free car buying experience I’ve ever had! Far superior to some previous experiences at other car dealers, when it has been like visiting the dentist…….you know you have to do it, but you know you’re never going to enjoy it!
Adrian (Rainbow) was my primary contact, and he was superb, although I have to mention other staff as well, all of whom were brilliant!
After contacting me initially, Adrian was in regular contact (but not excessive or overwhelming in any way) and sent a personalised and detailed video of the car, which was very helpful, as I couldn’t get to the garage for a few days to see it in person. After putting a fully refundable holding deposit on the car of my choice, we finally met Adrian at the garage and immediately felt comfortable and at ease dealing with him.
He explained everything in detail, and took the car for a decent length test drive, during which he provided helpful and very friendly advice about the car.
I loved the car, but it was also largely due to Adrian’s superior customer service that made us buy it.
The whole experience was seamless and very easy, and I collected my car the following day, after Adrian sorted all the paperwork and transfer of the car to me, leaving me with almost nothing to do, other than collect my car! Brilliant!
I’ve worked in public facing employment my entire working life, so have considerable experience in customer service, and Adrian and others at the sales department provided a masterclass in how to treat your customer, something many other companies could learn from.
Thank you all, particularly Adrian, and if I, or other people I know, are looking for a new car, I would have no hesitation in recommending Vertu, and Adrian as their place to go.

Vertu Motors - Hyundai Silverlink からの回答
Great experience. Geof was a really great . He talked us through everything

Vertu Motors - Hyundai Silverlink からの回答
Chris was very accommodating and understanding of any concerns. He walked through everything as many times as I needed and was always very easy to contact with any questions

Vertu Motors - Hyundai Silverlink からの回答
Great customer service from start to finish from all staff, Will was great and really helpful with good advice and knowledge. Good after care. Would highly recommend.

Vertu Motors - Hyundai Silverlink からの回答
Just had my Kona Electric 2022 in for a Software update.
Really excellent customer service from Shauna Carmody.
Impressed with the knowledge she had about my vehicle.
I have an Autowatch Ghost immobiliser fitted to my car, usually I would just give the garage my code.
But apparently it needed to be in service mode otherwise the update could damage the unit.
I didn’t know the special code to do this and needed to go home to find it.
A big thanks to Shauna for keeping my booking open and I returned to the garage later.
The work was completed very much appreciated.

Vertu Motors - Hyundai Silverlink からの回答
From start to finish, we have appreciated the outstanding level of service we have received when buying our ‘new’ car. Attention to detail by the sales and service team is highly valued by us, making sure we are happy with our purchase including post sale.

Vertu Motors - Hyundai Silverlink からの回答
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