Vertu Motors - Hyundai Silverlink レビュー 

139
TrustScore 5段階評価の5

4.9

Middle Engine Lane, Silverlink Business Park, NE28 9NZ Newcastle upon Tyne, Tyne & Wear, GB


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5つ星のうち5の評価

Great experience from start to finish was kept upto date by Geoff frequently with updates. The handover process went well and the manager Paul even came to see us very pleased felt like vips . And the... もっと見る

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5つ星のうち5の評価

Another first class service from the great team at Hyundai Silverlink. We were there to complete the purchase of our new Kona. The whole experience was a pleasure from start to finish & we could not b... もっと見る

企業が回答しました

5つ星のうち5の評価

The sales team especially Chris who guided us through the process from start to finish. The handover / reveal of our new inster was amazing. Will definitely use Vertu Silverlink again. I also feel c... もっと見る

企業が回答しました

5つ星のうち4の評価

The customer service from Jordan was first class from the initial contact to vehicle pick up . My only issue would be the £250 refundable charge relating to my private plate transfer.This seems ext... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

Vertu Motors - Hyundai Silverlink について

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

連絡先

  • Middle Engine Lane, Silverlink Business Park, NE28 9NZ, Newcastle upon Tyne, Tyne & Wear, 英国

  • 0344 659 0605

4.9

優良

TrustScore 5段階評価の5

139件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 96%に回答しています

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4.9

すべてのレビュー

(139)

過去12か月のレビュー数: 13,357

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5つ星のうち5の評価

Unbeatable customer service.

Vertu Hyundai at Silverlink set the standard for others to follow. From our first visit to the showroom to driving away in a new Tucson the customer service has been second to none. No pushy sales pitches. Just friendly, approachable, genuine people.
A special mention to Chris. From our initial test drive through to going through all the various options up to completion he could not have been more helpful.
Having purchased vehicles for over 40 years now Vertu Hyundai at Silverlink show the rest how it should be done and I can’t recommend them highly enough.

2026年2月16日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Good afternoon Andy,
Thank you for your fantastic review. It’s great to hear that the team at Vertu Hyundai Silverlink gave you such a friendly, genuine and pressure‑free experience.
Chris will really appreciate your kind words — it’s clear he supported you brilliantly from the test drive right through to collection.
Your high recommendation means a lot, especially with your many years of buying vehicles.
Kind regards,
Dean

5つ星のうち5の評価

Would definitely recommend

From start to finish this was a lovely experience. The salesman (Adrian Rainbow) was lovely, friendly and professional. Took me out for a test drive, answered my (many) questions and gave me all the information I needed. The process was quick and efficient and I would definitely recommend.

2026年2月10日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Hi there,
Thank you for your lovely 5‑star review! We’re so pleased to hear that your experience from start to finish was such a positive one. It’s great to know that Adrian was friendly, professional, and took the time to answer all your questions while providing everything you needed to feel confident in your purchase.
We’re delighted that the process felt quick and efficient for you, and we truly appreciate your recommendation.
Kind regards,
Liza

5つ星のうち5の評価

Absolutely lovely people

Absolutely lovely people. Charlotte and Anna couldn't have been more helpful.

2026年2月4日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Thank you so much for taking the time to share your feedback. We're delighted to hear that you had such a positive experience and that Charlotte and Anna were able to be so helpful during your visit. I’ll be sure to pass your kind words on to them — they’ll be thrilled to know they made such a difference.
If there’s anything else we can support you with in the future, please don’t hesitate to reach out.
Kind regards,
Matthew

5つ星のうち5の評価

Vertu Hyundai Silverlink garage can not…

Vertu Hyundai Silverlink garage can not be beaten for friendly staff, fantastic facilities and all round great experience and love the car

2026年1月30日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

5つ星のうち5の評価

This is the second Hyundai vehicle I…

This is the second Hyundai vehicle I have purchased from Vertu Silverlink. The service and vehicle quality is first class, easily surpassed a 5 star rating. Highly recommend dealership and quality of Hyundai vehicles and service.

2026年1月30日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Good afternoon, Thank you for sharing your feedback. We’re delighted to hear that this is your second Hyundai from Vertu Silverlink and that both the service and vehicle quality continue to impress. Surpassing a five‑star experience is exactly what we aim for, and it’s wonderful to know we’ve achieved that for you.
We truly appreciate your recommendation and your continued trust in Hyundai and Vertu. Kind regards, Kerry

5つ星のうち5の評価

Great experience

I would like to thank Vertu Silverlink and even more so Dan Charlton for his fantastic knowledge, support and guidance when helping me purchase my new vehicle he was invaluable and is a real asset to Vertu Silverlink I wouldn’t hesitate in recommending Dan and Vertu to friends and family.

Thanks again

Martin

2026年1月22日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Hi Martin. Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

Outstanding Customer Service

The service I received was excellent from the phone call to the garage right up until I drove away in my new car. I telephoned ahead to see if I needed to book a test drive, the receptionist transferred me to Will who asked what car I was interested in. I told him I10 premium and the time I would be arriving. He said he would not be available but would arrange for his colleague Chris to be there to take me on the test drive. I received a video from Chris showing me the car inside and out so I had any idea of what the car was like. On arrival Chris was very professional and made me feel at ease and explained everything about the car thoroughly and all the services that were available to me.We went on the test drive and he was very knowledgeable in all aspects of the car and its features. When we got back he took my own car out for a drive then explained what the trade in would be and showed me all the figures and he would organise the tax and registration of the new car I just had to sort out my change over with my car insurance. There was never any pressure put on me to purchase the car or any of the available extras. Chris is very good at his job and an asset to the Vertu Motors. I would most definitely recommend him and Hyundai Silverlink to anyone I know thinking of buying a new car. The showroom manager even came over to thank me for my purchase and to wish me well. The icing on the cake was the car reveal when I went to collect the car. Customer service at its best. Thanks to Chris and the team at Vertu Motors Silverlink for the easiest most stress free car purchase ever. 🤗

2026年1月22日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Excellent service from start to finish…

Excellent service from start to finish of sales process.

2026年1月8日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Excellence at Vertu

Our experience was excellent at Vertu motors Silverlink. Chris mentioned that there was a year old Kona available with a low mileage so as we had been looking at a new Kona - we thought we would have a test drive and consider buying a used car. That was arranged and we were really impressed with the car.

At all times we were dealt with professionally and Chris was so helpful in match us to the right car.

2026年1月22日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe

5つ星のうち5の評価

Geoff was a pleasure to meet to get my…

Geoff was a pleasure to meet to get my new car. Both Geoff and Connor went out of their way to find me the specific car I wanted and got not only the car but extras! This shows their high level of customer service in satisfying the needs of customers. Thank you.

2026年1月23日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Thank you so much for your kind words! We are so happy to hear that Geoff & Connor were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

5つ星のうち4の評価

Sales team are very helpful

Sales team are very helpful. We had a good long test drive. After sales needs improvement as they had to be chased up on a minor issue.

2026年1月22日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Thank you for taking the time to leave us a review. We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref TPCR2201 Kind regards Dawn

5つ星のうち5の評価

What a dealership!!!!!

After being interested in a couple of cars elsewhere and seeing how other dealerships worked I decided to go buy a suzuki at the vertu Hyundai dealership at the Silverlink. I can honestly say that I was blown away from first reserving the car till when I drove it home. It's extremely obvious to anyone who goes there that the customer service and standards are through the roof! The car I wanted was in superb condition and Salesperson Dan knew everything about that car everything about my current car having worked at honda previously. 10/10 from him from first contact right the way through to driving home. Nothing was too much trouble for him and what can be a chore (buying a car) was actually an extremely pleasurable experience! Thankyou. Connor was unreal and again superb in every single way and again nothing was too much trouble for him. Love the car I bought too and I will make sure that this is the first place I check for a car in the future and I'll make sure that my friends and family know about it too. Thanks very much... Dave

2026年1月20日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

5つ星のうち5の評価

Painless and helpful

2026年1月20日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Good afternoon Ian. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

5つ星のうち5の評価

New car day

I purchased my car from here last week. 5 star service from start to finish..very friendly staff who were also very helpful. So pleased with my new car. Would highly recommend Vertu motors 👍🏻👌🏻

2026年1月15日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Good afternoon Martin. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

5つ星のうち5の評価

Very helpful and knowledgeable staff

Very helpful and knowledgeable staff, nothing too small when answering queries Pleasant and relaxed atmosphere.

2026年1月14日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Everyone at Silverlink Hyundai went…

Everyone at Silverlink Hyundai went above and beyond. They secured a great deal and car for me, I could not be happier or praise them more highly.

2026年1月5日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

5つ星のうち5の評価

Professional

Had a great experience buying my car thanks to a really friendly and approachable salesman. Chris Hargreaves was knowledgeable, patient, and made the whole process easy and stress-free. Never felt pressured. There was a problem with getting the car from a different location and he sorted it out. He sat in the car and went through everything with me before i drove off. Highly recommend

2025年12月30日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Good morning Stephanie. Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

Satisfied customer

From my first contact with Vertu Sunderland I got nothing but friendly & helpful service after purchase I was given a personal video of the car, with a detailed explanation of the cars functions also a follow up call to check if I was satisfied.

2025年12月23日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Good morning Brian. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

5つ星のうち5の評価

Brilliant Team at HYUNDAI Silverlink

Charlotte at HYUNDAI Silverlink is a delight to know. She looked after us from the 1st time we entered the showroom to picking up our car. She Lee the car inside and out patiently took us through everything. The whole showroom Team are the most helpful people, making our experience brilliant.

2025年12月22日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Good morning, Lilian .
Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

5つ星のうち5の評価

Wonderful experience purchasing a car from Hyundai Silverlink

The warm atmosphere when walking in was so nice. Hyundai Silverlink staff are professional and very friendly. The first time we visited was with our daughter who was interested in a i20. Our daughter with the advise of Chris in the showroom made a purchase. We were so impressed with Chris and the i20 we went back the following day and again with his advise made a purchase also. He had the car ready for us the same day and when we went to pick it up we were delighted at how they presented the car to us. Chris then sat in the car and went through all the controls with me. I am loving the car and Hyundai Silverlink and Chris will definitely be the place we will go in the future for a new car.

2025年12月23日
自発的なレビュー
Vertu Motors  - Hyundai Silverlink ロゴ

Vertu Motors - Hyundai Silverlink からの回答

Good morning, Katrina.
Thank you so much for your kind words! We are so happy to hear that Chris was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle

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