Right from the first phone call a lovely lady called Katie made me a professional video of a IPace so much so I travelled down by train next day from Glasgow Katie picked me up from the station made m... もっと見る
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I can’t speak highly enough about Ellis. I needed a new battery in one of my smart keys and he sorted this for me without delay plus identified an problem with my other key not connecting and immediat... もっと見る
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After checking out the company we drove 220 miles to look at a car they were selling at a very attractive price. We arrived 30 minutes before closing having give themdan earlier estimated arrival tim... もっと見る
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Helpful snd informative although a few key elements were missed on collection One of the keys had a flat battery We also needed a standard charger as well as the EV charger All in all a good exp... もっと見る
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企業情報
Vertu Motors - Land Rover Nelson について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Churchill Way, Lomeshaye Business Park, BB9 6LL, Nelson, Lancashire, 英国
- 0344 659 2997
4.3
優良
76件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Great guys at Vertu
Great guys at Vertu, very happy with my Defender. Looked after very well.
2026年4月10日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Thank you for your great feedback. We’re really pleased to hear how happy you are with your Defender and that you felt so well looked after by the team.
Your kind comments mean a lot to us, and we’re glad we could make your experience such a positive one. Thank you for choosing Vertu, and we wish you many miles of enjoyment in your vehicle.
Kind regards,
Keith
Super service from initial enquiry to hand over
Super service from initial enquiry to vehicle hand over. Feels like a family business with pride in what they do and wanting to put the customer first
2026年4月3日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Hi there,
Thank you for leaving such a wonderful review. We're delighted to hear you received super service from your initial enquiry right through to the handover of your vehicle. It’s fantastic to know the experience felt like dealing with a family-run business — taking pride in what we do and always putting the customer first is exactly what we strive for.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Keith
Gabriel and Julian made the purchase of…
Gabriel and Julian made the purchase of my new defender very enjoyable
2026年3月22日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Hi there,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that Gabriel and Julian made the purchase of your new Defender such an enjoyable experience. Providing a smooth, friendly and memorable service is exactly what we aim for, and it’s wonderful to know the team delivered that for you.
We really appreciate you taking the time to share your feedback, and we hope you enjoy every moment with your new Defender!
Kind regards,
Liza.
Very happy with the deal and the…
Very happy with the deal and the service provided by the new car sales team
2026年3月20日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Hi Gwen,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that you’re very happy with both the deal and the service provided by our new car sales team at Land Rover Nelson. Ensuring our customers feel supported and well‑looked‑after is incredibly important to us, so it’s wonderful to know we delivered that for you.
We truly appreciate you taking the time to share your feedback, and we hope you enjoy every moment with your new Land Rover.
Kind regards,
Liza.
Defenders v Attackers
This was the third LR we have bought from Vertu, or its predecessors. 4 years ago when my wife decided we were having a Defender I visited another dealership.
I was greeted with a statement as follows
WE are not offering any discount!!!!. My response was I was not aware i had asked for any!!' I did not stay long.
The JLR brand is fantastic. Expensive but fantastic. So the only real decision after model, colour etc, is who do want to supply it?
The whole experience at Vertu is about the people you deal with. Everything is explained fully, slowly if need be, and all the Tech cliches ironed out. The atmosphere around the place makes it a pleasant experience.
Lo. Thanks to all involvedng may it continue
#
2026年3月18日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Good afternoon Phil,
Thank you for your review and for choosing Vertu for your third Land Rover. It’s great to hear that the team at Nelson consistently make the experience clear, friendly, and enjoyable. Your comments about the atmosphere and the care taken to walk you through everything really mean a lot.
We truly appreciate your loyalty and your kind words.
Kind regards,
Dean
Very helpfull and took ownership thank…
Very helpfull and took ownership thank you very much Land Rover Nelson Vertu A*
2026年3月17日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Hi Eddy
Thank you for your lovely feedback. We're really pleased to hear that the team at Land Rover Nelson Vertu were so helpful and really took ownership throughout your experience. Your A* rating means a great deal to us.
Kind regards
Dawn
New vehicle
Very helpful and knowledgeable staff. Vehicle well presented on collection. Controls clearly explained befor driving off. I will use Vertu in future when the time comes to change again.
2026年3月6日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Good afternoon John,
Thank you for taking the time to leave your review. I’m really pleased to hear you found the team helpful and knowledgeable, and that your vehicle was well presented when you came to collect it.
It’s great to know the controls were clearly explained before you set off — those small details make a big difference to the overall experience. I’m delighted to hear you’d choose Vertu again when the time comes for a change.
I appreciate your feedback.
Kind regards,
Dean
Absolutely first class customer service And thoroughly professional…
Absolutely first class customer service from these guys at VERTU Nelson . These guys made my experience of buying a Landrover Defender a totally painless experience from walking through the doors to leaving , especially Ziyad their sales guy who was thoroughly professional and very courteous , hats off to these guys .
2026年3月16日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Good afternoon,
Thank you for taking the time to share such a fantastic review. I’m really pleased to hear your experience at VERTU Land Rover Nelson was first class from start to finish. It’s great to know the whole process felt smooth and completely hassle‑free, especially when purchasing something as special as a Land Rover Defender.
It’s wonderful to hear how professional and courteous Ziyad was throughout — he clearly made a strong, positive impression and helped make the experience as enjoyable as possible.
We really appreciate your kind words.
Kind regards,
Dean
Having had an extremely bad experience…
Having had an extremely bad experience at the beginning of 2025 I decided to give this garage a second chance.I needed work carrying out on my reg 12 Range Rover under my warranty.I booked my vehicle in 10 days before the actual date and dropped it off the night before at the garage fully believing my vehicle would be back within a couple of days .How wrong was I ? I had heard nothing by Saturday morning and on calling vertu I was informed they were waiting for my warranty company to authorise the work.My warranty company had no knowledge of vertu contacting them !!!
On the Monday 5 days after I had left my vehicle I went into vertu spoke to the service manager and subsequently I was told that vertu would contact my warranty company straight away.Within an hour my company contacted me re the work.On the Tuesday I was informed that my warranty did not cover the work on asking vertu for an estimate I was informed it would cost 1600 pounds !!
Informed them I would not be paying that amount.I made arrangement the following day to pick my car up.I was then informed I owed 245 pounds for a diagnosis .I refused to pay it due to the way I had been treated and I left the buiseness.I will not be returning for any future work.Footnote a 4x4 specialist garage quoted me a quarter of the price.i felt the customer service from vertu was poor not returning calls not updating re the work or even contacting my warranty company .
2026年3月4日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your recent experience.
Following a thorough investigation into your concerns, we can confirm that an authorisation request was submitted to your warranty provider at the earliest available opportunity. From our records, the delay in approval was due to your warranty company, and unfortunately this was outside of our control. As such, we do not uphold this part of your concern.
We understand this situation was frustrating. However, the reason the warranty claim was not approved is because the required work fell outside of the coverage provided by your policy.
In line with our standard procedures, when a warranty claim is declined, the diagnostic fee becomes chargeable to the client. This was explained as part of our process, which is why the £245 diagnostic charge was applied.
We are sorry that communication did not meet your expectations on this occasion, and we will take your comments on board to improve our service going forward.
Kind regards,
Adam Pyke
Service Manager
Poor Communication, Misquotes and No Response to Formal Complaint
Very disappointing experience with this Land Rover dealership regarding a rear differential issue on my Range Rover SVR.
I received shifting explanations and inconsistent information about why the warranty claim was rejected – “wear and tear”, "a missed differential oil change by a previous owner". This was extremely concerning given the car has full Land Rover service history.
I was also misquoted for a service multiple times (£300 → £450 → £950 on the day of the booking). I was advised to remove certain items from the service to keep the cost down, only to later be told that one of those items (the differential oil change) could affect the warranty.
I was left believing I might have to personally cover the cost of a rear differential replacement, which would have been extremely expensive, before the warranty was eventually approved.
Communication afterwards was even worse. I raised a formal complaint on 6 February and chased again on 24 February, yet I still received no acknowledgement, no invoice and no response regarding the promised goodwill review.
Even the diagnostic fee refund was delayed and only processed after repeated follow-ups.
Overall this involved misquotes, shifting explanations, poor communication, and a complete lack of response to a formal complaint. Very disappointing service for a premium brand retailer.
2026年3月12日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Good morning Nav. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1N1303 Kind regards, Kerry
New Discovery V
The whole purchasing experience was efficient and friendly.
The personal attention experience was great and thanks especially to Julian and Steve for their help and guidance throughout.
This is the 5th vehicle if purchased from Nelson which speaks for its self.
2026年3月4日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Thank you for taking the time to share your experience. I’m delighted to hear that your entire purchasing journey was both efficient and friendly. It’s wonderful to know that the personal attention you received made such a positive impact.
A special thank you for highlighting Julian and Steve — I’m pleased to hear they provided helpful guidance and support throughout the process. The fact that this is the fifth vehicle you’ve purchased from Nelson truly speaks volumes, and your continued loyalty is greatly appreciated.
Kind regards,
Matthew
What A Great Team At Vertu!
What a great experience collecting our new car this weekend. The whole team were fantastic - caring, down to earth, extremely helpful, reassuring, engaging and great fun!
2026年3月1日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Thank you for sharing such wonderful feedback. I’m delighted to hear that collecting your new car was such a great experience. It’s fantastic to know the whole team made you feel cared for, supported, and reassured — and that they were engaging and fun throughout the process.
We truly appreciate your kind words and are so pleased the experience was memorable for all the right reasons.
Kind regards,
Matthew
Range Rover Nelson
The experience was excellent and we were also politely greeted at the start and we were treated really nicely and they were extremely helpful and that we would like to give it a 10 out of 10 experience and it was excellent and mitz also helped and also helped us a lot along the way and Gabriel also helped us out
2026年2月20日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Good afternoon Kamleshkumar,
Thank you for your review. I’m really pleased to hear you had an excellent experience at Land Rover Nelson and felt warmly welcomed from the start. It’s great to know that both Mitz and Gabriel were so helpful and supported you throughout the process. A 10 out of 10 rating is fantastic feedback for the team.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Dean
Fantastic team
Fantastic team, full of enthusiasm in a relaxed and pleasant environment. We found our member of the sales team to be brimming with information which was shared in a non pressured way. Always made to feel appreciated on return visits and calls. Excellent. Thank you.
2026年2月9日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Hi J M,
Thank you for leaving this review. We are so pleased to hear that you had such a positive experience with the team at Land Rover Nelson. It is wonderful to know you found the environment relaxed and pleasant, and that the sales team shared their knowledge in a friendly and no pressure way. It is also great to hear that you felt appreciated on your return visits and calls.
Thank you again for your excellent feedback.
Kind regards,
Danielle
They went above and beyond
Amazing services Gabriel really went above and beyond for my wife’s new car she’s very happy could not be more pleased with service we recieved thank you so much to all the Vertu Land Rover team
2026年2月7日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Thank you for your fantastic review. We’re delighted to hear how well Gabriel looked after you and that he went above and beyond to make sure your wife was happy with her new car. It’s wonderful to know you’re so pleased with the service you received from the entire Vertu Land Rover team. We truly appreciate your kind words.
Kind regards, Keith
Vertu Motors - Land Rover Nelson からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Vertu Motors - Land Rover Nelson からの回答
Good afternoon Karen. Thank you so much for your kind words! We are so happy to hear that Gabriel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Just love dealing with this garage and…
Just love dealing with this garage and the staff are first class. I have used them for several years/
2026年1月20日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Great personal service culminating in a…
Great personal service culminating in a superb new vehicle
2025年12月23日
自発的なレビュー
Vertu Motors - Land Rover Nelson からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Vertu Motors - Land Rover Nelson からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
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