Vertu Motors - Land Rover Yeovil レビュー 

Great customer service from Dean Repullo. Was very helpful in finding the right vehicles and not pushy for me to make a decision on which vehicle to purchase. Very informative on all aspects of the vehicle.

Wonderful service from the sales team, went above and beyond to get me a great deal. Thank you so much.

Great Customer Service! Sales Team a pleasure to deal with and the atmosphere is fantastic, all willing to go the additional mile, have owned a few Defenders, If I ever have a problem the vehicle its in, fixed & washed and back to me very quickly.

Very friendly team and great waiting area. Only popped into have a software update but was made to feel very welcome.

Our Sales Assistant Dean Repullo was excellent. Helpful from the start in finding potential vehicles for us and then exceptionally helpful in providing us with advice to make our final decision and with setting up our new car.

We brought a sports range rover this Summer which came with a warrantee. The mirror in the wing mirror would not hold in place. i booked it in waited 6 wks for a date!! was given a courtesy car was told it was full of petrol (had none) received a voicemail saying my car was ready on collection was told there was a £125 charge and a courtesy car charge (not told before) i paid believing the mirror was fixed to find they had just taken the mirror off and left on my front seat!!!! when i enquired they said the charge was a diagnostic test to tell me it was not under warrantee and said i needed a new wing mirror at just under 2k!! i took my car straight to a local garage who confirmed i did not need a new wing mirror and said the clips behind the mirror were broken (someone had tried to glue before) they re glued on the spot and charged me £40 and is now perfectly fine! i wrote to range rover and they sent me a video of a guy saying i needed a new wing mirror unit!!! absolute thieves ... clearly think anyone who can afford a range rover will just pay anything.. will NEVER return to this Vertu again ....

I have recently purchased my 3 car through Yeovil Land Rover. Alan Weatherill has been a great help, very professional, his product knowledge is outstanding and he’s quick to reply to any questions and concerns I had.

Unfortunately the company had been affected by a cyber attack which meant it was difficult to find a vehicle, however, Alan was a great help and kept me informed through the process.

I can’t thank Alan enough for his help and hard-work helping my finding my latest car. I would defiantly buy from this garage again, using Alan Weatherill.

The service I’ve received from beginning to end has been second to none.
I cannot thank Keiron Flack enough for his endless advice, guidance and service.
Thank you to all at Vertu, Yeovil, you are outstanding!

From the first contact nothing was to much trouble for our salesman Dean.he was helpful and informative. He made it a pleasure to do business with him.

Keiron was brilliant throughout.
We were in the market for a 7 seater family car. Having gone round a number of the main garages looking for our new vehicle (and leaving swiftly due to overly cringey and pushy sales staff) that changed when we met Keiron at Land Rover Yeovil. The whole team seemed lovely there. But Keiron was a real honest and knowledgeable guy, very down to earth and took the time to walk us through our endless questions. He made the experience of buying a car really fun and in the end it felt like we were speaking to a friend. Nothing was too much trouble. We loved the car that Keiron found us and on his say so, purchased it without having seen it in the flesh (due to it being at another dealership and the confidence we had in his judgement)

1st time visited landrover was to get the in control app reset as it was linked to a previous customer. I phoned ahead and they said I could just pop in and have it reset as long as I brought proof of owner ship etc. when I got there which is 30 mile drive, no one could be bothered to help me apart a nice chap who couldn’t help me but said he would ask someone to phone me. 8 hours later no phone call so I phoned and shock no one had handed it over and the guy on the phone just reset it over the phone, so that was a wasted journey if it could or just been done over the phone the whole time.

2nd visit I dropped my car off for a update and an issue with the blind spot. Again drove 30 miles down there for 9am as that was the time slot given to me. My car then wasn’t even looked at till 12 then when I phoned at 4pm they said they couldn’t do it because the system was down so I would need to bring it back another day. Again another wasted trip and 8 hours of my time. When I did arrive back at landrover no one would be bothered to even acknowledge me just all sat at there desks ignoring me. I managed to wave down the nice chap who had tried to help me last time who again couldn’t as it wasn’t his department. I was then handed a piece of paper and told someone would phone me next week to book it back in. No explanation, no new appointment given.

Then they had ‘washed’ the car if you could call it that which to be honest I wish they hadn’t bothered because it was more dirty than when I dropped it off. I couldn’t see out of the windows from the smear all of them, same as the wing mirrors and when I looked at the outside it looked awful. Was better off leaving it how it was which was clean already!

Great support and sales service

Whilst not specifically looking for a Land Rover, we popped into Vertu Land Rover in Yeovil and were fortunate to me Keiron Flack. He was relaxed, helpful and more importantly dressed in Tennis garb as part of the Wimbledon promotion!

We discussed our requirements and he went over what is available on the used car range, as this is what we were looking for. He went over the different styles and designs from the various years. Found a couple of possible cars at other locations and could arrange for them to be brought to their location within a few days.

Ultimately, we found an ideal size, year and model literally just arrived in from a previous client of his, so he knew the car well. He was open and honest about the differences in years and accessories, making the decision very easy and straight forward.

Great work Keiron, and thank you for the follow up messages as well as support through the process! Made a usually difficult decision very easy, much appreciated.

AWFUL Service! Every time I have to deal with Yeovil Landrover it's difficult. I have never had two sets of keys from new, supply issues since covid apparently - when taken for a service, the key is back ordered, we couldn't do it today, you'll have to bring it back another time. When I do, there is no record of this, or just no one gets back when trying to book in. Car is now locked with the key inside and don't have a spare set.....Thanks Yeovil Landrover! Not singular to me, a lot of family/friends are Landrover drivers and we all share how bad this centre is. Go somewhere else...

I was sold a faulty used approved Range Rover from their Yeovil branch. The service between the dealer and the anonymous outsourced central call centres was terrible.

The car was recovered at one point three times in one week.

The car is now going back after seeking legal advice, against Vertu's wishes, as they were no help at all.

I personally would not feel safe to use any Vertu dealer, for any brand, again as the central backend systems are all shared.

Agreed with another reviewer, eager to sell the car but no interest in customer care at all! Bought a used car and during the 8 weeks of owner ship, has had issues with electrics, android auto, multiple warning lights, draft through window and crazy wipers after switching off engine! My confidence and excitement has diminished, so don't feel happy with car, but they won't discuss a return or replacement. No interest at all. Basically said the issues were my fault and they won't entertain a return. So ill be driving around yeovil telling everyone how awful land rover vertu are and the car is faulty. Awful, awful experience. In a few weeks range rover went from my dream car, to never wanting to look at one ever again.

Very impressed with their level of commitment towards customer care, in particular one of their Sales Advisors (Kerry Govier).
My vehicle was scheduled to be delivered at my company's head office at Heathrow but, due to some issue caused by JLR this didn't happen. I live 2.5hrs away from Heathrow so didn't want to make the same journey on the next day.
Long story short: Kerry drove the car to my home address some 200 miles away from Yeovil to deliver my car herself. (I dread to think what time she got home!)

I have just bought a new Defender from Alan at Yeovil Vertu. The service was brilliant - thank you Alan. I can also highly recommend the Service Department who have just done a lot of work on my old Defender, Well done.
Tony

Dealing with Keiron Flack in Sales is like turning back the clock 20 years to when we could all expect great customer service in a Land Rover Dealership. He is an absolute pleasure to work with and I would recommend him to anyone. Sure, the Service/After-Sales Department needs some uplifting but I am reliably informed that they are working on it.

Vertu Landrover Yeovil

Absolutely dreadful company. Eager to sell you a car but no after sales care, poor quality workshop, no communication, terrible customer service. After years of experience with them we now finally decided to order a different luxury car from elsewhere. Stay away!