Vertu Motors - Mazda Hamilton レビュー 

39
TrustScore 5段階評価の4.5

4.6

Whistleberry Road, ML3 0EJ Hamilton, Lanarkshire, GB


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5つ星のうち5の評価

Cannot be any happier with the experience of working with the guys at Vertu Hamilton. A pleasure from start to finish and no questions unanswered. Everyone was pleasant and accommodating. Second... もっと見る

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5つ星のうち5の評価

It was great experience, we had Owen at Toyota Hamilton looked after us. Everything went very smooth and quick. Friendly,knowledge and took us through the entire process. We checked the car on Tuesda... もっと見る

企業が回答しました

5つ星のうち5の評価

Visited dealers twice. On both occasions I spoke to Yoan who was pleasant and helpful - clarified car features and the care package when I did not understand. I looked at and sat in a couple of other... もっと見る

企業が回答しました

5つ星のうち5の評価

End to end buying "almost new" Mazda CX-60 from Vertu was very clear, comfortable and professionally backed process. I've got answers on all my questions from the first call on the ad, to the last m... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.


連絡先

  • Whistleberry Road, ML3 0EJ, Hamilton, Lanarkshire, 英国

  • 0344 659 7992

4.6

優良

TrustScore 5段階評価の4.5

39件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

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4.6

すべてのレビュー

(39)

過去12か月のレビュー数: 12,676

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5つ星のうち5の評価

Would Give Hamilton 6 Stars if Could

The Vertu Mazda Sales Team in Hamilton provided an outstanding service to us after a foreign van wrote off our own car in a collision. We secured a great deal on a lovely pre-reg Mazda CX 30. Our Sales Exec Jamie S. was genuinely helpful talking us through the whole purchase on the phone while we were recovering at home. Nothing was too much trouble - personalised video round the car, all the info we needed and delivery to our door in rural Argyll - all within 3 days of contacting them! We are delighted with our new shiny red Mazda… and the new 6 year warranty… and the CX 30’s excellent Euro NCAP safety rating… We are grateful to Jamie, Frank and the others involved for “going the extra mile” and helping us out of a difficult situation. Robert McC.

2025年11月10日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Good morning. Thank you so much for your kind words! We are so happy to hear that Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち5の評価

First class service

Excellent advice and support. We are delighted with our new CX-30

2025年11月12日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

5つ星のうち5の評価

I would recommend

Yoan was very helpful and explained everything and went through all the paperwork I had to complete.
He went over all the new features in the car.
I would recommend Vertu

2025年9月26日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Thank you so much for your kind words! We are so happy to hear that Yoan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

5つ星のうち1の評価

Terrible service

I’ve had two bad experiences with this dealership with a car under warranty.
Terrible service and awful attitude. When you start to complain they immediately get extremely defensive.
The pictures show error messages that showed up on the car. They charged me £80 and said there’s no fault. The car is literally telling me to get it checked 😂
Booked the car in previously and arrived only to be told after waiting 20 minutes that the car hadn’t actually been booked in and I’d need to come back another day, like it was a mild inconvenience.

2025年10月22日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1DM2310 Kind regards, Liza.

5つ星のうち5の評価

Very happy with customer service up to…

Very happy with customer service up to date will sale of Aygo manager gave me a good deal

2025年10月10日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Good evening John. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

5つ星のうち5の評価

The whole experiment was fantastic as…

The whole experiment was fantastic as soon as we went through the doors

2025年10月18日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

5つ星のうち5の評価

Excellent service received from Jamie…

Excellent service received from Jamie at Mazda Vertu Hamilton branch. Made the process of purchasing a new vehicle a pleasant and straightforward process. Would highly recommend.

2025年9月30日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Good morning Craig. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean

5つ星のうち5の評価

Very personable

Very personable, and knowledgeable advisor who made the whole experience really excellent. From start to finish on all visits made to feel welcome

2025年9月19日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Easy process buying our new car

Easy process buying our new car
Staff lovely especially Jamie
Never felt under pressure and he explained everything to us
Love our new car

2025年9月29日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Thank you so much for your kind words! We are so happy to hear that Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith

5つ星のうち5の評価

I have purchased a car through Vertu…

I have purchased a car through Vertu Motors previously (when it was known as Macklin Motors). I generally had a good experience with them at that time, so when it came to purchasing a new car, I decided to go back to them. The experience was pleasant, with no "hard sell", and time and space were given to me to make my mind up about my purchase. All in all a very satisfactory experience.

2025年9月4日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

5つ星のうち5の評価

Stress free!

I've been a customer of Vertu Motors (formerly Macklin Motors) since 2010. My wife and I just bought a new Mazda CX5, and collected it yesterday. Staff were excellent with us - never felt pressured to buy and the staff gave us an excellent deal. More importantly, we were made to feel in control of the process from start to finish, and the car itself is just right for us.

2025年9月16日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

5つ星のうち5の評価

Unique experience of a first class dealership. Highly Recommended

The very minute we visited the dealership for Mazda in Hamilton we felt at ease, we had at this point been to many showrooms to look for a new car and we met with rude and obnoxious sales people, however this was a very positive experience. Scott W made us very welcome from the outset with the offer of a seat and a coffee, highly recommended, the coffee. Scott went to great trouble to make the buying experience as smooth and trouble free as possible. We got a great price for our trade-in and a great deal on the, new( to us ) Mazda CX-5. I would highly recommend the dealership for your next car. Scott W really made this one of the best sales experiences we have had when buying a new car.

2025年8月23日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Thank you so much for your kind words! We are so happy to hear that Scott was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

5つ星のうち5の評価

The Mazda agent was professional

The Mazda agent was professional, friendly and helpful. He wasn’t pushy but let me look, ask and decide at my pace.

2025年9月2日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち5の評価

Sales man was very knowledgeable have…

Sales man was very knowledgeable have bought from them in the past .was able to get the colour of car wanted and they made things very easy

2025年9月1日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

5つ星のうち5の評価

Very welcoming going into the…

Very welcoming going into the dealership in Hamilton , no pressure from anyone to buy a car, when asked any question about any vehicle, the salesman were very informative. Would recommend this dealership

2025年8月30日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

5つ星のうち5の評価

I'd endorse Vertu Mazda Hamilton…

I'd endorse Vertu Mazda Hamilton because, I was given an appointment to see the car I wanted and wasn't pressured into something else, the handover was professionally and likeable, I'll definitely be buying from here again. Top class friendly service from the moment I arrived till my car was delivered.

2025年6月2日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Good morning Michael. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

5つ星のうち5の評価

I can't praise the staff highly enough…

I can't praise the staff highly enough from start to finish I was made to feel important my particular purchase took a bit of time and I was kept up to date with every part of process.

I would recommend Vertu to anyone.

2025年1月3日
自発的なレビュー
Vertu Motors  - Mazda Hamilton ロゴ

Vertu Motors - Mazda Hamilton からの回答

Hi Scott, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

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