What a fantastic service from James Templeton keeping me upto speed with my new Toyota Aygo. Which was delayed due to The War. He has gone over and above for me thankyou for the lovely flowers and Ted... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Friendly, professional sales team. Discussed potential options and provided balanced advice without any pressure to make a purchase. Post sales support spot on. Have stayed with the Mazda brand for ov... もっと見る
企業が回答しました
I found the team at Vertu Sheffield, very knowledgeable and extremely friendly. James was especially helpful during our visit, he didn't rush or talk us into buying something we weren't looking for,... もっと見る
企業が回答しました
I've just purchased a brand new Mazda CX5 (Upgrading from a CX30 which I've had for the last 3 years) From initial contact through to collecting my new car, the service from their sales team has been... もっと見る
企業が回答しました
企業情報
Vertu Motors - Mazda Sheffield について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
405-431 Penistone Road, S6 2FL, Sheffield, South Yorkshire, 英国
- 0330 012 2016
4.5
優良
28件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helpful colleagues who explained things…
Helpful colleagues who explained things clearly. Great deal on the car I choose
2026年7月10日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Hi Jenny,
Thank you for your review. We're pleased to hear our colleagues were helpful and explained everything clearly. It's also great to know you found a great deal on your chosen car. We appreciate your feedback and hope you enjoy your new Mazda.
Kind regards,
Danielle
What a fantastic service from James…
What a fantastic service from James Templeton keeping me upto speed with my new Toyota Aygo. Which was delayed due to The War. He has gone over and above for me thankyou for the lovely flowers and Teddy. Thankyou Frank for my courtesy car and Theresa for the coffees. I will and already have recommended everyone too you.
2026年7月6日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Hi Tracy,
Thank you for your wonderful feedback.
It's fantastic to hear that James kept you updated throughout the journey of your new Toyota Aygo and went above and beyond to support you during the delay. We're also pleased that Frank and Theresa helped make the experience a positive one.
We really appreciate your recommendation and hope you enjoy your new car.
Kind regards,
Danielle
I had an excellent customer service…
I had an excellent customer service experience James Templeton was very helpful, explained everything that he was doing, very polite, professional and knowledgeable.
2026年6月26日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Hi Jennifer,
Thank you for your excellent feedback.
We’re delighted to hear James Templeton provided such helpful, polite and professional service, and that everything was clearly explained to you throughout.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Vertu Motors - Mazda Sheffield からの回答
Good afternoon,
Thank you for your review. It’s great to hear you had a nice experience — we really appreciate you taking the time to share your feedback.
Kind regards,
Dean
Everyone in branch tried to amend mistakes.
The initial salesman messed up getting my new vehicle prepared in a timely manner.
The salesman who handed over the keys and vehicle did so in a professional manner
2026年6月12日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Thank you for taking the time to leave us a review. We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref TPSF1606 Kind regards, Dawn
I have just brought my first car
I have just brought my first car and the sale man called James was very helpful and patient with me
2026年6月3日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Hi Emma,
Thank you so much for taking the time to leave this lovely 5‑star review. We’re delighted to hear that you had such a positive experience buying your first car at Vertu Mazda Sheffield — what an exciting milestone!
It’s wonderful to know that James was so helpful and patient throughout the process, making everything easier and more comfortable for you. He’ll be really pleased to read your kind words.
Thank you again for choosing Vertu Motors, and we wish you many happy miles ahead in your first car.
Kind regards,
Liza.
Friendly, professional & a great product
Friendly, professional sales team. Discussed potential options and provided balanced advice without any pressure to make a purchase. Post sales support spot on. Have stayed with the Mazda brand for over 10 years and the service / product has never disappointed.
2026年5月29日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Thank you for your fantastic review. We’re delighted to hear that you found our sales team friendly and professional, and that you received balanced advice without any pressure.
It’s great to know that both the purchasing process and post-sale support met your expectations, and your loyalty to the Mazda brand over the past 10 years means a great deal to us. We’re thrilled that both the service and product have continued to deliver for you.
We truly appreciate your continued support and look forward to welcoming you again in the future.
Kind regards,
Keith
Vertu Sheffield
I found the team at Vertu Sheffield, very knowledgeable and extremely friendly. James was especially helpful during our visit, he didn't rush or talk us into buying something we weren't looking for, he just helped us choose the right car for us.
2026年4月28日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Hi Tricia,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you found the team at Vertu Mazda Sheffield so knowledgeable and friendly.
It’s wonderful to know that James was especially helpful during your visit and that he took the time to understand what you were looking for — without any pressure — to help you choose the right car for you. That’s exactly the experience we aim to provide, and your feedback will mean a great deal to him and the team.
Thank you again for choosing Vertu Motors, and we hope to welcome you back in the future.
Kind regards,
Liza.
Customer service was great from viewing…
Customer service was great from viewing my car to driving it away. The salesman in particular was excellent felt as if I had known him for years. He was so friendly and knowledgable. All the staff were welcoming and friendly.
2026年4月21日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Dear Pamela,
Thank you for taking the time to share your feedback. We’re delighted to hear that you had such a great experience from viewing your car right through to driving it away.
It’s wonderful to know that the salesperson made you feel so comfortable and provided such friendly, knowledgeable support — feeling at ease and well looked after is exactly what we aim for. We’re also pleased to hear that the wider team made you feel welcome throughout your visit.
Thank you again for choosing Mazda Sheffield, and we hope you enjoy many happy miles in your new car.
Kind regards,
Liza
Fantastic customer service from David
Fantastic customer service from David, he made us feel welcome and the whole process was smooth compared to a bad experience with another dealership. Thanks David.
2026年3月19日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Hi Joe, thank you for taking the time to leave your fantastic feedback. It is great to hear that David made you feel welcome and that everything went smoothly during your visit. We are really pleased that the experience stood out, especially after the difficulties you had elsewhere. Thank you again for choosing us and we hope to see you again soon. Danielle
Outstanding customer service
Outstanding customer service when buying a used car. Hamza was very professional and informative throughout the whole process and answered any questions I had. I would have no hesitation in recommending Vertu to anyone and I would definitely be a returning customer.
2026年3月18日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Thank you for your fantastic review. I’m delighted to hear that you received outstanding customer service throughout your used‑car purchase. It’s great to know that Hamza was professional, informative, and able to answer all your questions with confidence. Your recommendation means a great deal, and we’re thrilled to hear you’d happily return in the future.
Many thanks,
Chloe
Jack
Jack the sale consultant was very helpful from start to finish. Very professional never put us under any pressure.
Looked after us and did all the paperwork for us.
Very freindly.
2026年2月24日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Hi Clifford,
Thank you so much for taking the time to leave us a 5-star review. We're delighted to hear that Jack provided such helpful, professional, and friendly service throughout your experience. It’s wonderful to know you felt well looked after and never under any pressure.
Your feedback means a great deal to the team at Mazda Sheffield, and we’ll be sure to pass your kind words on to Jack.
Kind regards,
Liza
Great garage to buy a car from ..
I recently bought a used ford kuga from this garage a week ago , from the moment I enquired about the vehicle online , the salesman jack Hutchinson was very helpful and attentive to everything I asked, he helped me through the finance and reassured me throught the process of buying the car to the point they actually organised to deliver the car to my house which was a great help , to Jack and all the team thank you for making this experience easy, would definitely recommend people to use them .
2026年1月27日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Thank you for sharing such positive feedback. It’s great to hear that Jack and the team made the whole process smooth and reassuring, from your first enquiry right through to arranging home delivery. We really appreciate your recommendation and hope you enjoy your Kuga.
Kind regards,
Keith
i recently bought a Mazda cx 30 from…
i recently bought a Mazda cx 30 from Mazda Sheffield jack Hutchinson sorted it out and made the whole transaction very easy as I'm a Neanderthal on computers i needed lots of help and he obliged cheers jack
2026年1月26日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Good afternoon Ant. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jack and the team. We hope to see you again soon. Happy motoring, Dean
No fuss or hard selling.
No fuss or hard selling.
A very easy-going experience when trading in. Good prices too.
A big thanks to Jack for an excellent job. He was a pleasure to deal with.
2026年1月9日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Shocking aftersales
Took my car into the Sheffield branch (where purchased) and car was diagnosed with the rear shock absorber torn away from chassis. Told I would need to organise transporter to their Doncaster branch! Told I would need to organise and pay this myself plus they were unable to confirm if this was covered under my warranty!! and would not contact the Doncaster branch to book in, that was also down to me. Absolutely diabolical after sales/customer service.
2025年12月11日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information including registration number, we can certainly have this looked into further for you. Please quote ref TP01J1512. Kind regards, Selina
Vertu Motors - Mazda Sheffield からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Great service …. Kurt Thomson went over and above !
Kurt made the transition from purchasing my used Mazda exceptional.The car when I arrived was immaculate and everything we discussed about the car has been completed to a really high standard.It is somewhat refreshing for this sort of service from a car dealership as previously I have experienced difficulties with competitive dealerships .In any event,I would highly recommend Mazda Sheffield and would Finally also like the thank Grant for his input in the smooth process.
2025年11月27日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Thank you so much for your kind words! We are so happy to hear that Kurt was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
I bought a new Mazda 3 from Vertu Mazda…
I bought a new Mazda 3 from Vertu Mazda Sheffield last month my second car from them. Jack Hutchinson gave me great customer service and a month on I am very happy with my new car.
2025年9月29日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Good afternoon John. Thanks so much for sharing your experience! We're thrilled to hear you're loving your new Mazda 3 and that Jack Hutchinson provided excellent service once again. It's fantastic to know you've chosen Vertu Mazda Sheffield for your second car — we truly appreciate your loyalty. Enjoy every drive, and we look forward to welcoming you back in the future! Kind regards, Kerry
Misled and Disappointed - A Bait and Switch Tactic
My wife and I had a very disappointing experience with Vertu Mazda Sheffield on September 8th, which has left us feeling misled and our time completely wasted.
The initial contact with Kurt was positive. My wife enquired about a used Mazda CX-5, and he was transparent about it missing one service and even offered a £200 discount with free delivery. Based on this honest information, we decided to make the 100-mile round trip to see the car.
Kurt at the dealership was great—helpful, not pushy, and even offered a fresh MOT and service. After a good test drive, we were happy to put down a deposit.
The problems began when we were handed over to the manager, Steve. The figures and facts we were given changed completely. Steve informed us the car was actually missing three services, not one. The promised discount was withdrawn, and the "fresh MOT" was no longer offered as one had "recently" been done. Most frustratingly, he tried to base the quote on an old, higher price that was no longer on the website, rather than the current listed price.
It felt like a classic "bait and switch." We were given one set of facts to get us in the door, only for the deal to change once we were committed. We even tried to find a solution, asking for a mere £195 reduction to compensate for the misinformation and our significant time and travel, but Steve refused, claiming he was already "losing money."
We left feeling utterly misled. The unprofessional approach and the clear discrepancy between the salesperson's and manager's information is not what you expect from a reputable group like Vertu. We would advise others to get every single promise in writing before making the journey.
2025年9月8日
自発的なレビュー
Vertu Motors - Mazda Sheffield からの回答
Hello James Fernandes, Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Selina.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。