Travelled up from Torquay to collect the vehicle by train, Henry from the sales team was kind enough to pick me up & demostrate the car. It was presented well & fitted the description conveyed to me... もっと見る
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I visited Vertu Mercedes in Reading looking for a used Mercedes. I was seen by Heera Pun who was helpful and knowledgeable. Heera showed me a number of cars, one of which I bought and am delighted wit... もっと見る
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A big thank you to both Jon and Henry for their help and support in purchasing my (second) new Mercedes from Vertu. Henry took the time to come and visit me at home and take me through everything... もっと見る
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Offered low price for part exchange - confusion over new road tax as I understood they would pay 1st year when going through agreement. Delivery was a day later than specified at time of sale.
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企業情報
Vertu Motors - Mercedes-Benz of Reading について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Richfield Avenue, Mercedes, RG1 8EQ, Reading, Berkshire, 英国
- 0344 659 8103
4.1
ほぼ満足
98件のレビュー
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ネガティブなレビューの 96％に回答しています
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Travelled up from Torquay to collect…
Travelled up from Torquay to collect the vehicle by train, Henry from the sales team was kind enough to pick me up & demostrate the car. It was presented well & fitted the description conveyed to me by Henry.
I was very happy with the smooth handover of the vehicle & would definitely recommend.
2026年9月11日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Hi there,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience with Vertu Mercedes-Benz of Reading. It’s wonderful to know Henry looked after you so well, from collecting you from the station through to the handover of your vehicle, and that everything was exactly as described.
We really appreciate your kind feedback and recommendation. We hope you enjoy your new car and look forward to welcoming you back in the future.
Kind regards,
Kerry
The experience was great
The experience was great, Henry was very supportive and pro-active to make my experience smooth from start till end.
2026年9月3日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Thank you for your wonderful review.
We are delighted to hear that you had a great experience and that Henry was so supportive and proactive throughout the entire process. It's fantastic to know that he helped make everything smooth and straightforward from start to finish.
Thank you for choosing Vertu Motors. We truly appreciate your feedback and will be sure to pass your kind words on to Henry.
Kind regards,
Keith
Disappointing! Terrible after sales!
Unfortunately, my experience after purchasing my Smart #5 from Mercedes-Benz of Reading was very disappointing.
Once the sale was completed, communication deteriorated. I repeatedly had to chase for responses and promised callbacks often never happened. When I did manage to speak to the salesperson, there always seemed to be an excuse for why they hadn't returned my calls or been able to help.
I also experienced problems setting up the Hello Smart app and digital key. Rather than the dealership taking ownership and resolving the issue, we ended up contacting Smart directly, who had to unlink the vehicle from the dealership's account before it could be registered to me.
The car had some “hedge grazes” on one side which I believe should have been polished out before I took delivery and the microphone for the hands free phone has road noise. The salesman was unhelpful with this and I will need to get it done under warranty. I travelled over 200 miles to Reading and back for the car so I cannot go in person to talk to them.
Since collecting the car, I haven't received a single courtesy call or follow-up to check that everything was working correctly or that I was happy with my purchase. For a premium dealership, the after-sales service fell well below my expectations.
Better communication, taking responsibility for resolving issues, and showing genuine care for customers after the sale would have made a significant difference. Sadly, based on my experience, I would not recommend Mercedes-Benz of Reading.
I sent a review to Vertu who contacted me for more information and was told it would be escalated to the management team for them to investigate and they would contact me directly. That was over 4 weeks ago and I’ve heard nothing since.
2026年7月7日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Dear Mrs Ralphs,
Thank you for taking the time to leave your review. I am sorry to read that your experience following the purchase of your smart vehicle did not meet your expectations, particularly regarding communication and the support you received after collection.
I would also like to apologise that you did not receive a response following your earlier contact with Vertu. We appreciate how frustrating this must have been.
With regard to the issues you experienced setting up the Hello smart app and digital key, Mercedes-Benz of Reading is no longer a smart retailer and therefore we no longer have access to the smart systems required to manage or amend account registrations. Unfortunately, this meant we were unable to directly resolve the issue ourselves. I appreciate this would not have been clear from your perspective and I am sorry for the inconvenience caused.
I am also disappointed to hear of your concerns regarding the vehicle preparation, the hands-free microphone performance and the lack of follow-up communication after your purchase. This is not the level of customer service we aim to provide.
We value all customer feedback as it helps us identify where we need to improve. Should you wish to discuss your experience further, please contact me and I will do what I can to assist you personally.
Kind Regards
Sam Clarke
General Manager
Quick and efficient
2026年9月2日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Good afternoon Bruce,
Thank you for taking the time to leave a review. We're delighted to hear that you received quick and efficient service and that everything was handled smoothly.
We really appreciate your feedback and are pleased that you had a positive experience with us.
Kind regards,
Dean
Vertu Mercedes in Reading....
I visited Vertu Mercedes in Reading looking for a used Mercedes. I was seen by Heera Pun who was helpful and knowledgeable. Heera showed me a number of cars, one of which I bought and am delighted with. I was also assisted by Daniel when Heera was away on holiday, Daniel was equally helpful. I thoroughly recommend this dealer. Bruce Titheridge
2026年8月29日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Good afternoon Bruce,
Thank you for taking the time to leave such a positive review. We're delighted to hear that Heera's helpful and knowledgeable approach helped you find the right Mercedes and that you're so pleased with your purchase.
It's also great to know that Daniel provided the same high level of support while Heera was away, ensuring everything continued smoothly throughout your experience. We really appreciate your recommendation and your kind feedback.
Kind regards,
Dean
Great customer service from attentive…
Great customer service from attentive and helpful staff
2026年8月22日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Good afternoon,
Thank you for your feedback, it’s great to hear you received excellent customer service from such attentive and helpful staff. We’re delighted you had such a positive experience and appreciate you taking the time to share your comments.
Kind regards,
Dean
Very happy with the service
Very happy with the service! I found Heera very helpful and professional from start to finish. We received top-class service and I was well informed at every step of the process. The lady at the door was also very helpful right from the beginning. No pushiness from the staff and we found it a comfortable environment.
Thanks to the Mercedes Reading team for an exceptionally good experience!
2026年7月24日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Thank you for your fantastic feedback. We’re delighted to hear that Heera provided such helpful and professional support throughout your experience, keeping you well informed at every stage.
It’s also great to know that you felt welcomed from the moment you arrived and enjoyed the comfortable, pressure-free environment created by the team. We truly appreciate your kind words and are pleased that the Mercedes Reading team delivered such an exceptional experience.
Kind regards,
Matthew
Daniel
Daniel was very professional. Gave us all the right information about the car . Was very attentive. Very helpful .personable. From start to finish.high standard . Would highly recommend your show room and will return again .we loved the way our car was presented to us in a room . Lovely and clean . Thank you .
2026年7月22日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Hi Nicola,
Thank you for your fantastic 5-star review!
We’re delighted to hear Daniel provided such a professional, attentive and helpful experience from start to finish. It’s wonderful to know you felt well informed throughout and that the presentation of your new car made the occasion even more special.
We’ll be sure to pass on your kind feedback to Daniel and the team at Vertu Mercedes-Benz of Reading. Thank you for your recommendation, and we look forward to welcoming you back in the future.
Kind regards,
Kerry
A big thank you to both Jon and Henry…
A big thank you to both Jon and Henry for their help and support in purchasing my (second) new Mercedes from Vertu.
Henry took the time to come and visit me at home and take me through everything in detail, providing me with a relaxed environment to test drive the car and not feel rushed into making a decision. Overall, my experience with Vertu Mercedes Reading has again been excellent. Thank you.
2026年7月10日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Hi HG,
Thank you for your fantastic review. We're delighted to hear Jon and Henry provided such great support throughout the purchase of your second Mercedes with us.
It's wonderful to know Henry took the time to visit you at home and ensure you felt relaxed and fully informed throughout the process. We really appreciate your continued loyalty and kind words about your experience with the team.
Kind regards,
Danielle
I had a fantastic experience buying my…
I had a fantastic experience buying my car from Vertu-Mercedes- Benz of Reading from the first drive until the end. A very big thank you to Daniel and Diego for being friendly, extremely efficient and very knowledgeable, keeping constant contact with us throughout the process and allowing us to make the right choices. Your time and effort were much appreciated.
2026年7月4日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Hi Adriana,
Thank you for taking the time to share your fantastic feedback.
We're delighted to hear that you had such a positive experience purchasing your car from Mercedes-Benz of Reading.
Keeping customers informed and helping them make the right choices is something we strive for, so we're pleased that their communication and dedication made such a difference to your experience.
Kind regards,
Mercedes-Benz of Reading Team
The Sales assistant listened wasn’t…
The Sales assistant listened wasn’t pushy and throughly took me through my options which allowed me to make the right choice of car. The customer service that I receive at Mercedes is why I keep coming back.
2026年7月4日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Thank you for your wonderful feedback. We’re delighted to hear that the Sales Assistant took the time to listen to your needs, explain your options thoroughly and provide a pressure-free experience, helping you choose the right car.
It’s especially rewarding to know that the level of customer service you receive is what keeps you coming back to Mercedes. We truly appreciate your continued loyalty and support.
Kind regards,
Matthew
5/5 Stars – Exceptional, stress-free service from Daniel Kozak!
I recently purchased a 2026 CLA 250+ from Mercedes-Benz of Reading, and the entire experience was outstanding from start to finish, all thanks to Daniel Kozak.
I initially inquired about the car through AutoTrader, and Daniel contacted me the very next day. The entire process was incredibly smooth—it took just four phone calls in total to buy the car and arrange delivery!Daniel is patient, caring, and extremely efficient. Because I am away from my phone during the workday, I deeply appreciated how easily he transitioned our communication to email to fit my schedule. There was absolutely no haggling or pressure to purchase extra add-ons, which was incredibly refreshing.He is an absolute professional.
I wish everyone looking for a new or used vehicle could have Daniel Kozak as their sales executive. Thank you, Daniel, for making this the easiest car-buying experience ever!
The seamless experience continued right through to the delivery, thanks to Dave Mudge. Dave delivered the vehicle with extreme care and stayed in constant contact with me throughout the process. He even arrived earlier than expected, which was perfect because I was so excited to get the vehicle! He was incredibly friendly upon delivery and took the time to walk me through the vehicle's features.
Overall, a 10/10 experience with Mercedes-Benz of Reading. The team is magnificent!
2026年6月19日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Thank you so much for your fantastic review. We’re delighted to hear that Daniel made the whole process so smooth and stress‑free, and that Dave ensured the delivery was just as seamless. Your kind words mean a great deal to the team, and we hope you enjoy every moment with your new CLA 250+.
Many thanks,
Chloe
Tajwar a great help and sales man
Tajwar a great help and sales man. He helped all the way and told me to keep in touch and if I had any issues with my new car to contact him. Very nice man and a great asset to Reading Mercedes Benz.
2026年6月10日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Thank you for your fantastic feedback. We’re delighted to hear that Tajwar provided such helpful and supportive service throughout your experience.
It’s great to know he ensured you felt confident and encouraged you to stay in touch for any future assistance. I’ll be sure to pass on your kind words—he’s a real asset to the team at Mercedes-Benz Reading.
Kind regards,
Matthew
Hi great team of people very happy with…
Hi great team of people very happy with my vehicle couldnt have been more helpful
2026年5月30日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Thank you for your kind feedback. We’re delighted to hear you’re happy with your vehicle and that the team were so helpful throughout your experience.
Kind regards,
Matthew
Beautiful experience again with Vertu…
Beautiful experience again with Vertu of Reading. Got better deal than I expected before attending their show room. Daniel showed great professionalism and went the extra mile to create another wonderful experience of purchasing again from their show room.
2026年6月5日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Thank you for your fantastic feedback. We’re delighted to hear you had another excellent experience with Vertu Reading and that you received a better deal than expected.
It’s great to know Daniel’s professionalism and dedication helped make your purchase so positive. I’ll be sure to pass on your kind words.
Kind regards,
Matthew
Vertu Motors - Mercedes-Benz of Reading からの回答
Good afternoon,
Thank you for your review. It’s great to hear that Daniel made the whole process as easy as possible — your feedback is really appreciated.
Kind regards,
Dean
AMG GT Purchase
Excellent experience from start to finish with Vertu Reading Mercedes-Benz when purchasing my new AMG GT63. Particular credit goes to their committed and passionate sales executive Tajwar Khan for going above and beyond to deliver a seamless buying experience and handover. No request was too small and he was keen to help make this ultimate purchase a dream experience. I have already returned to Taj to buy another car and will be coming back again soon!
2026年5月7日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Good morning. Thank you for your fantastic 5-star review!
We’re absolutely delighted to hear that your experience with Vertu Mercedes-Benz of Reading was excellent from start to finish, especially for such a special purchase. The AMG GT63 is an incredible car, and it’s great to know the whole journey lived up to expectations.
Tajwar will be thrilled to receive your kind feedback – his commitment to delivering a seamless and memorable experience really shines through, and it’s fantastic to hear he went above and beyond to make your purchase feel like a dream.
It’s also wonderful to know you’ve already returned for another vehicle and plan to come back again – that truly means a lot to us.
We hope you continue to enjoy your cars, and we look forward to welcoming you again soon!
Kind regards,
Kerry
Tajwar Khan was really helpful
Tajwar Khan was really helpful, had good knowledge of the car I was buying & the collection of the vehicle was first class.
2026年6月2日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Thank you for your kind feedback. We’re delighted to hear that Tajwar Khan was so helpful and knowledgeable throughout your purchase.
It’s great to know that the collection of your vehicle was a first-class experience and that everything went smoothly for you. We’ll be sure to pass on your kind words to Tajwar—he’ll be very pleased to hear them.
Thank you again for taking the time to share your experience.
Kind regards,
Excellent service
Everything was excellent from the first test drive until the handover was completed (which only took ~3 weeks in total). My purchase was taken care of by Diego and Henry, who are extremely friendly and helpful (as well as the other supporting staff). At every step of the process, Diego and Henry advised and explained everything to me clearly, as this was my first time buying a car in the UK.
2026年5月22日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Hi Linh,
Thank you for your excellent feedback. I’m really pleased to hear you had such a smooth experience from test drive through to handover, especially as a first time car purchase in the UK.
It’s great to know Diego, Henry and the team looked after you so well and kept everything clear and straightforward throughout.
Kind regards,
Danielle
Had a great experience at Vertu…
Had a great experience at Vertu Mercedes-benz of reading with Phil. He was very helpful and made the whole buying process smooth sailing.
Thank you again!
Gary
2026年5月4日
自発的なレビュー
Vertu Motors - Mercedes-Benz of Reading からの回答
Thank you for your kind feedback, Gary.
We’re delighted to hear you had a great experience at Vertu Mercedes-Benz of Reading. It’s fantastic to know Phil was so helpful and made the whole buying process smooth and enjoyable — he’ll be really pleased to hear your comments.
Providing a seamless and stress-free experience is exactly what we aim for, so it’s great to see that reflected in your visit.
Thank you again, and we hope you’re enjoying your new car. We look forward to welcoming you again in the future.
Kind regards,
Keith
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