We were very well looked after and briefed by the Vertu Mini team in Yeovil (10 out of 10) during designing and ordering of the new mini. We collected the car last Thursday and once again the team wer... もっと見る
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We have been dealing with the team at Vertu in Yeovil, previously Westerly, for over 20 years both on the Mini and BMW side. Even now when we have moved 220 miles away! They are reliable, efficient,... もっと見る
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This is my 4th purchase from Vertu Yeovil, I had exemplary customer service from Jack and Jake. Level of communication was just right, and the service was well explained, efficient and high quality as... もっと見る
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Josh the young man who helped me with my new car was exceptional he was very helpful , polite ,presentable , and courteous, knowledgeable of course such an asset to vertu Mini
企業情報
Vertu Motors - MINI Yeovil について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Mead Avenue, MINI, Houndstone Business Park, BA22 8RT, Yeovil, Somerset, 英国
- 0330 012 3836
3.9
ほぼ満足
11件のレビュー
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ネガティブなレビューの 96％に回答しています
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PROBABLY THE MOST UNHELPFUL BUSINESS EVER (Yeovil)
I purchased my mini from Vertu Yeovil 18 months ago. Last week I parked and locked my car but when I returned five minutes later it would not unlock. I was locked out of vehicle. Simple, I thought… use the ‘manual’ key - except I couldn’t get the lock cover off. I phoned Vertu Yeovil for advice - please could they give me a tip for getting the cover off the manual keyhole (and any idea why my key might have stopped working?). They completely refused to engage - told me they were unable to assist me (even just a tip) because I was out of warranty. A blank refusal. Not even a simple piece of advice of how to actually get the cover off the keyhole. ‘More than my jobs worth to assist you’ and to ‘phone your breakdown service’. COULD NOT HAVE BEEN MORE UNHELPFUL.
This is on top of me booking the vehicle in for a service (under warranty last November) and a second repair of a door seal - which they had ‘fixed’ once before. Despite it being booked in for this work - they could not do it on that day! Told me I’d have to book it in again. However I was going to be out of the country for 3 months and could not book it in again whilst still under warranty. Vertu Mini Yeovil told me that they would not be able to repair their original (botched?) repair as by then it would be out of warranty. NEVER BUY A VEHICLE FROM THIS COMPANY!
Post Script… Fob needed a new battery (but apparently it was more than their job to tell me).
2026年7月10日
自発的なレビュー
Vertu Motors - MINI Yeovil からの回答
Good evening. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1GP1307 Kind regards, Danielle
New Mini Collection
We were very well looked after and briefed by the Vertu Mini team in Yeovil (10 out of 10) during designing and ordering of the new mini. We collected the car last Thursday and once again the team were excellent guiding us through the process and were very patient as they showed us the car and how all the controls worked. We look forward to many years happy motoring in our new mini.
2026年5月7日
自発的なレビュー
Vertu Motors - MINI Yeovil からの回答
Dear Mr Plain,
Thank you for your wonderful feedback. We’re delighted to hear the team in Yeovil looked after you so well throughout both the ordering and collection process. Enjoy your new MINI and many happy miles ahead.
Kind regards,
Danielle
Great team!
We have been dealing with the team at Vertu in Yeovil, previously Westerly, for over 20 years both on the Mini and BMW side. Even now when we have moved 220 miles away! They are reliable, efficient, caring and always respond quickly to requests for help.
2026年3月23日
自発的なレビュー
Vertu Motors - MINI Yeovil からの回答
Thank you for taking the time to share such a wonderful review. It’s incredible to hear that you’ve been trusting the team in Yeovil for over 20 years, across both MINI and BMW, and that their reliability, efficiency, and genuine care have kept you coming back—even from 220 miles away!
The team will be delighted to know their quick responses and continued support have made such a positive impression over the years. Long‑standing relationships like yours mean a great deal, and we truly appreciate your loyalty.
Thank you again for your continued trust.
Kind regards,
Keith
Vertu Mini
Great product and good service from a very knowledgeable, friendly and honest salesperson.
2026年1月19日
自発的なレビュー
Vertu Motors - MINI Yeovil からの回答
Good afternoon. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Josh was very friendly and helpful at…
Josh was very friendly and helpful at Vertu Mini Yeovil and made trading in my mini for a different model very easy.
2026年1月9日
自発的なレビュー
Vertu Motors - MINI Yeovil からの回答
Thank you so much for your kind words! We are so happy to hear that Josh was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Thoroughly recommended
Jake was very helpful and responsive throughout our buying experience. Love the new car, and can 100% recommend Vertu Mini in Yeovil.
2025年11月19日
自発的なレビュー
Vertu Motors - MINI Yeovil からの回答
Good afternoon Matt. Thank you so much for your kind words! We are so happy to hear that Jake was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Vertu Motors - MINI Yeovil からの回答
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Perfect service when deciding to…
Perfect service when deciding to purchase. Excellent communication throughout process and a smooth handover with a tutorial to enlighten us on the key operating features of the new car.
Well done !!!
2025年9月1日
自発的なレビュー
Vertu Motors - MINI Yeovil からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
This is my 4th purchase from Vertu…
This is my 4th purchase from Vertu Yeovil, I had exemplary customer service from Jack and Jake. Level of communication was just right, and the service was well explained, efficient and high quality as normal.
2025年8月29日
自発的なレビュー
Vertu Motors - MINI Yeovil からの回答
Thank you so much for your kind words! We are so happy to hear that Jack and Jake were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Really poor service
Really poor service. I enquired midweek about a used mini for sale, to be told it had a £99 reservation fee against it. They kept my number in case the sale did not go ahead. I was contacted on Saturday and a message was left at 12.15pm to say the mini was now available. I rang and spoke to their reception at 1.30pm to be told all lines busy but someone would ring me urgently, at 4.50pm I had not heard back from them, rang again spoke to sales only to be told it had sold again. REALLY POOR SERVICE.
2025年3月8日
自発的なレビュー
Vertu Motors - MINI Yeovil からの回答
Dear Diane,
Thank you for your interest in the vehicle, and I truly appreciate your patience as I explain what happened. I completely understand your disappointment, and I sincerely apologise that we were unable to secure this car for you.
The vehicle initially had a reservation placed on March 5th, which expired at midday on Saturday, March 8th. The customers who had reserved the car visited our dealership on Saturday, and while they did not commit immediately, their reservation expired during their viewing. At that point—around 12:30 PM—the car became available, and we attempted to contact you. Unfortunately, we were unable to reach you at that time.
As Saturday was an exceptionally busy day in our showroom, our team was engaged with other customers when you returned our call. In the meantime, we also received another enquiry about the vehicle at 1:04 PM. However, just after 2:00 PM, the original customers returned after discussing their options and decided to proceed with the purchase. Given their prior reservation, visit, and swift return, we made the difficult decision to honour their commitment.
We genuinely regret any frustration this may have caused and appreciate your understanding. If a similar vehicle becomes available, we would be delighted to reach out to you right away. Please do let us know if you have any specific preferences so we can assist you in finding the right car.
Once again, our sincerest apologies, and we truly appreciate the opportunity to assist you in the future.
Best regards,
Andy Laird
Head of Business
staff
Josh the young man who helped me with my new car was exceptional he was very helpful , polite ,presentable , and courteous, knowledgeable of course such an asset to vertu Mini
2024年11月11日
自発的なレビュー
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