Vertu Motors - Nissan Glasgow South レビュー 

74
TrustScore 5段階評価の4.5

4.5

60 Welbeck Road, Darnley, G53 7SD Glasgow, Scotland, GB


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5つ星のうち5の評価

Staff were very professional and not too pushy. Liam Batchelor our sales rep was very friendly, knowledgeable and happy to help us find a car that we specifically wanted.

企業が回答しました

5つ星のうち5の評価

I recently purchased a new car and was looked after by Thomas and Dean, and I couldn’t be happier with the experience. Both were friendly, knowledgeable, and genuinely committed to making sure I fou... もっと見る

企業が回答しました

5つ星のうち5の評価

Thank you to Claire Anderson at Nissan Glasgow for talking us through the motability system. Claire made the process easy and our decision to take the X Trail undoubtedly helped by her positive attitu... もっと見る

企業が回答しました

5つ星のうち5の評価

From start to finish Claire Anderson was very knowledgable kept me well informed and made it all pretty easy to take in.She simplified things and was a great help getting to know my car controls so i... もっと見る

企業が回答しました


企業情報

  1. カーディーラー
  2. 自動車部品店
  3. 自動車修理・整備店
  4. 自動車販売店
  5. 中古車ディーラー

当該企業による記述

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.


連絡先

  • 60 Welbeck Road, Darnley, G53 7SD, Glasgow, Scotland, 英国

  • 0344 659 8027

4.5

優良

TrustScore 5段階評価の4.5

74件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 96%に回答しています

通常24時間以内に回答

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4.5

すべてのレビュー

(74)

過去12か月のレビュー数: 12,969

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5つ星のうち5の評価

Wonderful service from staff

Claire was professional and helpful throughout the whole experience, very knowledgeable and explained all aspects of when the car would be able to be picked up.

2026年2月9日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Hi Jennifer
Thank you for your lovely feedback. We're delighted to hear that Claire was professional, helpful, and knowledgeable throughout your experience. It’s great to know she clearly explained everything about your car collection. Your comments are truly appreciated.
Kind regards
Dawn

5つ星のうち5の評価

The whole process from start to finish…

The whole process from start to finish was done very efficiently. Staff couldn’t have been any more helpful and professional than they were.

2026年2月9日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Thank you for your review. I’m really pleased to hear the whole process was handled so efficiently and that the staff were as helpful and professional as you describe. I’ll make sure your great feedback is shared with the team.
Kind regards, Keith

5つ星のうち5の評価

The team went above and beyond to…

The team went above and beyond to provide a service which ensured I was happy with my car and the buying process. They were attentive without being pushy and I cannot fault them on customer service. I will reccomend them to anyone looking for a car.

2026年1月17日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Hi Jenna
Thank you for your wonderful feedback. We're delighted to hear that the team went above and beyond to ensure you were happy with both your car and the buying experience. It’s great to know you found them attentive without being pushy, and that their customer service couldn’t be faulted. Your recommendation means a great deal to us.
Kind regards
Dawn

5つ星のうち1の評価

Worst service ever

Where to start. Lack of communication, delays, poor salesman etiquette. An absolute disgrace from start to finish. Blaming others and finance company rather than taking accountability. We came here because the first time was seemless and excellent. This time however, a complete nightmare. I would never suggest this dealership or the salesman who "assisted" us. A joke of a service. The only reason we took the car is beacuse after 4 weeks we didnt have anymore time to waste. We had to postpone a holiday and it still wasnt ready. Will never go here ever again. Worst service I have ever had. I get excited about everything but this caused nothing but stress and frustration and time. I cant even get excited about the car as everytime I look at it im just reminded of the terrible experience. Oh and to top it off, the call you get a week later to ask how the car is...shocker...it didnt happen.

2026年1月31日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote refTPL0902 Kind regards Dawn

5つ星のうち5の評価

Vertu Glasgow South

I went to Vertu, Glasgow South to purchase a second hand car. From start to finish the process was good. I didn't have a car in mind but there was a good selection. No pressure, answered all my questions, good rapport, good after sales service. I felt I got a deal I was happy with. I dealt with Liam and Dean. Far more pleasurable experience than competitors, definitely recommend

2026年2月2日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Hi Alison
Thank you for sharing your experience. We're delighted to hear that your visit to Vertu Glasgow South was positive from start to finish. It’s great to know you found a good selection of cars, felt no pressure, and received helpful support from both Liam and Dean. We're pleased you left with a deal you were happy with and really appreciate your recommendation.
Kind regards
Dawn

5つ星のうち5の評価

Excellent service from Andrew, Dean.

Excellent service from Andrew, Dean. We would recommend buying a Nissan car from vertru. All the staff very professional at there Job.

2026年2月6日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Thank you for your kind review. We’re delighted to hear you received excellent service from Andrew and Dean. It’s great to know you found the whole team professional and that you would recommend Vertu for your next Nissan. We really appreciate your feedback.
Kind regards, Keith

5つ星のうち5の評価

Wouldn't go anywhere else the whole…

Wouldn't go anywhere else the whole team are great, nothings a hassle.

2026年1月23日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe

5つ星のうち5の評価

The Sales Representative was very helpful

The Sales Representative was very helpful and sourced the vehicle I was looking for at the right price.

2026年1月2日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Good afternoon Colin. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

5つ星のうち5の評価

Great experience at vertu Nissan south…

Great experience at vertu Nissan south we were looked after by Liam who talked us through the whole process making sure we had all the information prior to our purchase we had a test drive of our new car and he explained all the features and answered all our Questions great service and we will be back in the future

2026年1月10日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Thank you so much for your kind words! We are so happy to hear that Liam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.

5つ星のうち5の評価

Delighted!

I had a lovely experience with Vertu Nissan Jordan was very helpful and I got exactly what I wanted and love it

2025年12月30日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza

5つ星のうち5の評価

Vertu Nissan Darnley…

Anton was very precise and informative regarding all aspects of my car purchase from trade in to refinance.

My 6th car from Macklin/Vertu and I have never been disappointed

2025年12月31日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith

5つ星のうち5の評価

New Nissan Qashqai Tekna

Despite there being a lack of a precise delivery date for the delivery of my new car, the Glasgow South Vertu garage, after some enquiries, Dave, kept me abreast of the likely delivery date and contacted me when it arrived. They had warned me when I ordered the vehicle that it could take till between Christmas and New Year.
They clearly explained the processes required for payment.
Yesterday when we went to collect the car, we had a warm welcome, and an easy process with the required paperwork, both digital and hard copy. There was also the fun process of ‘unveiling’ the car and the further surprise of a receiving a bouquet of flowers.
The sales representative, Anton, was very thorough in his explanation of all the technical aspects of the car and was very patient with me while I asked a plethora of questions. He also sat with me as I drove the car round the block to make sure I was comfortable handling it.
The car handles beautifully, very smooth, corners nicely and is very responsive.

Overall it was a good experience and I would happily recommended Vertu Glasgow South to other prospective car buyers.

2026年1月3日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Dave and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Chloe

5つ星のうち5の評価

Vertu Nissan Glasgow South were great…

Vertu Nissan Glasgow South were great because the team were polite and not pushy, they explained all options to me and were efficient with the process.

2025年12月18日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Good morning Jessica. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean

5つ星のうち1の評価

Pathetic

8 weeks in and car still not fixed, excuse after excuse, failing to attempt diagnosis on the Satellite Navigation system for 7 weeks. Car not being looked at for days at a time.
Lack of communication
Different reasons given every time I call

2026年1月2日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Good Afternoon Mr Arnott,

I’m extremely sorry for the issues raised and I will investigate to find out why the repairs have taken this long.
I will ask my service manager Neil Mcpherson to call you Monday (5th January) with a clear explanation along with an ETA for the completion.

Kind Regards
Adam

5つ星のうち1の評価

Terrible communication and customer…

Terrible communication and customer care .
Really unprofessional in the showroom and lack of information from reception was well below what I would expect from a big car dealer .

2025年12月12日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Good evening Gary. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1G1212 Kind regards, Dean

5つ星のうち5の評価

the professionalism of advising me and…

the professionalism of advising me and knowledge of the product and processes. well done

2025年12月8日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.

5つ星のうち1の評価

Very poor service

Vertu have had our car now for over a month and are still unable to fix it. When we spoke to the dealership about the length of time it is taking they said that they had some cars for months. Either the workshop is not very good or the standard of Nissan cars has deteriorated to such an extent that the cars are just rubbish. Either way it is just not good enough and I would definitely steer well clear of this dealership.

2025年11月27日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C2711 Kind regards, Matthew.

5つ星のうち5の評価

@vertumotors motability car

We chose our motability car from @vertumotors Nissan Glasgow South and Shani Morrison dealt with us. She was so helpful in explaining everything and made the whole process stress free. I am over the moon with my new car, which I collected on 19th November and would recommend @vertumotors in a heartbeat to anyone.

2025年11月19日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Good afternoon Andrew. Thank you so much for your kind words! We are so happy to hear that Shani was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

5つ星のうち1の評価

Awful service and avoid mild hybrid Nissan cars!

Awful service, I had to attend on 3 separate occasions to get a diagnostic carried out on my car. No phone call to prevent me coming and wasting my time. Once the issue was diagnosed I wasted another month being given false promises and lies from customer services. My mild hybrid battery needs replacing after only 16 200 miles and just over 3 year warranty . This suggests a faulty battery. My advice avoid buying a mild hybrid car from Nissan and don’t expect any good will support.

2025年9月30日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref TPS1811 Kind regards Dawn

5つ星のうち1の評価

Bought a Renault kadjar from Glasgow…

Bought a Renault kadjar from Glasgow South (nissan) 19/09/2025 great experience on looking and buying the car very nice sales person and the manager too they phoned on Monday to ask if all OK but this is when it all went wrong told them wipers one was ripped the other didn't clear window (new mot too ) outside temperature gage not working (plays roll with dpf) spare key not working and pollen fillter blocked and judder from first gear booked in to vertu newbridge but had to go to renault dunfermline but they refused back to Glasgow who tried newbridge then dunfermline again refused so back to Glasgow so off it went got a nice new car to use then several days later told needs clutch flywheel and could have underlying issues so offered our money back we said yes but 2 weeks to get money back after lots of phone calls and being told manager not in but will phone back (they didn't) days later they said want courtesy car and renault v5 which we still didn't have (lost in post got replacement) and told us no money until we do this 6 weeks of very poor after sales service on renault kajar nj17ort and they've got it for sale a week before they sent our money back now reduced price

2025年9月19日
自発的なレビュー
Vertu Motors  - Nissan Glasgow South ロゴ

Vertu Motors - Nissan Glasgow South からの回答

We are extremely sorry for the issues that arose and we therefore offered a refund to which was accepted by yourself. I understand that all monies have now been returned.
Kind Regards
Adam

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