Vertu Motors - Nissan Tamworth レビュー 

Vertu Motors - Nissan Tamworth からの回答

2026年6月13日 に更新

Hi Steven,
Thank you for your feedback, and please accept our apologies for the disappointment caused during your visit.
We completely understand your frustration at travelling to the dealership expecting to test drive a specific Nissan X-Trail model, only to find we were unable to provide the exact vehicle you had hoped to experience. Whilst we offered an alternative demonstrator, we appreciate this was not what you had booked for.
We're also sorry that you left feeling we didn't care, as that was certainly not our intention. We value every customer who visits us and regret that we fell short of your expectations on this occasion.
If you would like to discuss your experience further, please feel free to contact me directly at the dealership.
Kind regards,
Corey Scowen - General Sales Manager
Corey.Scowen@vertumotors.com

Vertu Motors - Nissan Tamworth からの回答

2026年6月12日

Good afternoon Colin,

Thank you for your review. It’s great to hear that Warren provided such helpful and attentive support while you explored your options on the Motability Scheme. His relaxed, no‑pressure approach clearly made a real difference, and it’s fantastic to know he helped guide you to the right car for your needs.

We really appreciate your recommendation and your kind words about the team.

Kind regards,
Dean

Vertu Motors - Nissan Tamworth からの回答

2026年6月9日

Thank you for your great feedback. We’re delighted to hear that you found the perfect car and that Sophie provided such a professional experience throughout. It’s fantastic to know she explained the process and finance options clearly, helping you feel confident in your purchase.

I’ll be sure to pass on your kind words to Sophie.

Kind regards,
Matthew

Vertu Motors - Nissan Tamworth からの回答

2026年6月8日

Good afternoon Lisa,

Thank you for your review. It’s great to hear you received helpful advice and a relaxed, no‑pressure service — we really appreciate your feedback.

Kind regards,
Dean

Vertu Motors - Nissan Tamworth からの回答

2026年5月30日

Good morning Nigel,

Thank you for your review. It’s great to hear that Warren was so helpful and made the whole process easy, with nothing being too much trouble. We really appreciate your feedback.

Kind regards,
Dean

Vertu Motors - Nissan Tamworth からの回答

2026年5月26日

Hi Lucy,

Thank you for your feedback. I’m really pleased to hear the team were so helpful, especially with arranging a video tour and delivery.

It’s great to know you’re happy with your purchase.

Kind regards,
Danielle

Vertu Motors - Nissan Tamworth からの回答

2026年5月21日

Thank you so much for your kind words! We are so happy to hear that Ryan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina

Vertu Motors - Nissan Tamworth からの回答

2026年5月21日

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina

Vertu Motors - Nissan Tamworth からの回答

2026年5月17日

Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Nissan Tamworth.
It’s great to know that Paul provided you with a clear and helpful overview of the car, guided you through the test drive, and made the paperwork process straightforward and easy to understand. Making the whole experience smooth and stress‑free is exactly what we aim for.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Vertu Motors - Nissan Tamworth からの回答

2026年5月14日

Good afternoon Julie,

Thank you for your review. It’s great to hear you felt at ease throughout and that everything was explained clearly and professionally. We’re pleased you had such a positive experience.

Kind regards,
Dean

Vertu Motors - Nissan Tamworth からの回答

2026年5月9日

Dear Claire,
Thank you for your lovely feedback. We’re so pleased to hear that Paul was able to support you so well and took the time to explain everything clearly.
It’s great to know the Juke lived up to your expectations in person, and that the team were on hand to help even after your purchase when you had further questions. Providing ongoing support is really important to us, so your comments mean a lot.
We hope you continue to enjoy your new car.
Kind regards,
Danielle

Vertu Motors - Nissan Tamworth からの回答

2026年5月8日

Hi Lynda,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such brilliant and professional service from your very first phone call right through to picking up your car at Vertu Nissan Tamworth.
Providing a smooth and supportive experience from start to finish is exactly what we aim for, so your feedback is truly appreciated by the whole team.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.

Vertu Motors - Nissan Tamworth からの回答

2026年5月5日

Good afternoon Dannii,

Thank you for your review. It’s great to hear you were happy with the service, that everything was clearly explained, and that you’re pleased with your new car.

Kind regards,
Dean

Vertu Motors - Nissan Tamworth からの回答

2026年4月11日

Hi Mal
Thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience at Vertu Motors Tamworth. It’s lovely to know Sophie greeted you so warmly, made you feel welcome, and never applied any pressure while you were choosing your car.
We’re really pleased that she took the time to explain everything clearly and put you at ease throughout the process. Congratulations on your new Nissan Juke Hybrid — we’re thrilled to hear you’re happy with it.
A huge thank you as well for your kind words about Sophie — she’ll be over the moon with your “10 stars” praise! 👍
Kind regards
Dawn

Vertu Motors - Nissan Tamworth からの回答

2026年3月28日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1H2803 Kind regards, Dean

Vertu Motors - Nissan Tamworth からの回答

2026年3月25日

Good morning Tezza,

Thank you for sharing your experience. I’m really pleased to hear the team took the time to understand your needs and gave you friendly, informative guidance on the different vehicles available. It’s great that Ryan supported you so well with his knowledge, helping you feel confident in making the right choice.

Kind regards,
Dean

Vertu Motors - Nissan Tamworth からの回答

2026年3月23日

Thank you for your lovely feedback. I’m pleased to hear Warren made the whole process friendly and reassuring, and that he took great care of your son as well. We really appreciate you sharing your experience.
Kind regards,
Matthew

Vertu Motors - Nissan Tamworth からの回答

2026年3月20日

Good afternoon Jules,

Thank you for taking the time to share your feedback. I’m really pleased to hear you received such professional and polite service at Nissan Tamworth. It’s great to know Paul was able to answer all your questions and put any concerns to rest — that kind of reassurance makes a big difference when choosing the right car.

I’m delighted the car is everything you wanted. Thank you again for your kind words.

Kind regards,
Dean

Vertu Motors - Nissan Tamworth からの回答

2026年3月12日

Thank you for your great feedback. We’re delighted to hear how helpful Ryan was in getting everything set up on your new Nissan Juke, from connecting your phone and Google Maps to switching the dashboard settings and walking you through all the controls. It’s fantastic that he made the experience friendly, clear, and pressure‑free, even giving you a test drive before any paperwork.
Kind regards, Keith

Vertu Motors - Nissan Tamworth からの回答

2026年3月11日

Good afternoon Mr Skinner,

Thank you for your review. I’m really pleased to hear that both Paul and Harry were professional throughout and supported you exactly as you needed. It’s great to know your wishes were handled with care.

We really appreciate your feedback.

Kind regards,
Dean