Went into look at a car salesman left be alone then when I finally decided I went up to our salesman no hassle no pressure and before you knew I had my car Gary made by the car easy.
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Gemma and the rest of the team at Vertu Dunfermline were fantastic, right from the very first test-drive through to the big reveal yesterday. Gemma stayed in touch throughout the wait for Bertie to ar... もっと見る
企業が回答しました
Vertu renault dunfermline team Helped us change our motability car Explained our options arranged a test drive & ordered a new vehicle kept us informed & arranged a collection time ,Scott , Gary... もっと見る
企業が回答しました
We got our new Motability car from Vertu motors Renault we dealt with a guy called John Kelly he was the nicest person we have dealt with over our last 10 cars that we have had through Motability. Def... もっと見る
企業が回答しました
企業情報
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide. Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers. We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands. It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey.
連絡先
Halbeath Road, KY12 7RD, Dunfermline, Scotland, 英国
- 0330 012 3790
4.2
ほぼ満足
20件のレビュー
ネガティブなレビューの 96％に回答しています
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Went into look at a car salesman left…
Went into look at a car salesman left be alone then when I finally decided I went up to our salesman no hassle no pressure and before you knew I had my car Gary made by the car easy.
2026年4月25日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Good afternoon David,
Thank you for your review. It’s great to hear that you were able to take your time without any pressure and that, when you were ready, Gary made the process easy and straightforward for you. We’re delighted it all came together so smoothly.
Kind regards,
Dean
Warranty issue? not there problem coenact Renault directly
My Renault Zoe is nearing the end of its 5 year warranty period and has developed a grinding noise. I called vertu Dunfermline to book it in for a check and was told the earliest diagnostic slot they had was August. I explained my warranty was ending in a May and was told there was nothing that could be done, they work for Vertu, not Renault.
I wont be buying a new car from them again.
2026年4月2日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Good morning Rob. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1RC2904 Kind regards, Dean
Easy and straightforward to deal with
Easy and straightforward to deal with. Gemma was really good at keeping us up to date with how things were progressing on the run up to taking delivery of the car.
2026年4月24日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Thank you for your feedback. We’re pleased to hear that everything was easy and straightforward, and that Gemma kept you well informed throughout the process leading up to delivery. Your kind comments are very much appreciated and will be shared with the team.
Kind regards,
Matthew
Vertu Motors - Renault Dunfermline からの回答
Hi Patricia,
Thank you for the great review. Wonderful to hear Gary was fantastic — he’ll be really pleased with your feedback.
Kind regards,
Kerry
Gemm at Vertu is a star
Gemma and the rest of the team at Vertu Dunfermline were fantastic, right from the very first test-drive through to the big reveal yesterday. Gemma stayed in touch throughout the wait for Bertie to arrive and put up with a million questions. She was also super excited for me to get my first brand new R5, after having an original R5 as my first car in 1995. A fantastic experience. Thank you all so much 🥳
2026年4月10日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Hi Kathryn
Thank you for such a fantastic review. We're delighted to hear that your experience at Vertu Dunfermline was wonderful from your very first test drive right through to the big reveal. It’s great to know that Gemma looked after you so well — staying in touch throughout the wait, happily answering all your questions, and sharing in your excitement for your brand‑new R5, especially given your special connection to the original model from 1995.
We’re thrilled that Bertie has finally arrived and that the whole experience felt so memorable. Thank you so much for your kind words — they mean a lot to Gemma and the whole team. 🥳
Kind regards
Dawn
Top class service from John who really…
Top class service from John who really looked after me.
2026年3月17日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Good afternoon Trevor,
Thank you for your review. I’m really pleased to hear you received top‑class service and that John looked after you so well throughout your visit. It’s great to know the experience left such a positive impression.
I appreciate you taking the time to share your feedback.
Kind regards,
Dean
Customer service was excellent
Customer service was excellent. The salesperson was extremely helpful and guided me smoothly through each aspect of the process.
2026年1月31日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Thank you for your great feedback. We’re delighted to hear your customer service experience was excellent and that the salesperson guided you smoothly through every part of the process. Your comments are truly appreciated.
Kind regards
Keith
Really positive experience!
Really positive experience from start to finish choosing my new Clio!
Laura was great, really listened to what I was looking for and the budget I had in mind.
It was a breathe of fresh air compared to other experiences I have had!
Very welcoming team.
Scott and Paul were great also and really appreciated going the extra mile!
2026年1月31日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Great service
Great service, no pushy salesmen. Got exactly what I wanted with no fuss.
2026年1月31日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Good afternoon, Andrew.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
We got our new Motability car from…
We got our new Motability car from Vertu motors Renault we dealt with a guy called John Kelly he was the nicest person we have dealt with over our last 10 cars that we have had through Motability. Definitely recommend speaking with this team 10 out of 10
2026年1月22日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Thank you, James, for your fantastic 5‑star review. We’re delighted to hear that your Motability experience with Vertu Motors Renault Dunfermline was such a positive one. It’s wonderful to know that John Kelly made such a strong impression and stands out as the nicest person you’ve dealt with across all your Motability vehicles. Your recommendation means a great deal to the whole team, and we’re thrilled to have earned your 10 out of 10. We hope you enjoy every moment with your new car. Kind regards, Kerry
5 Star from start to finish
Gemma, and Alison were a delight to deal with. Both friendly and professional. They explained everything clearly and simply and knew their products. Great service from start to finish and fantastic customer experience. Would highly recommend.
2026年1月16日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Thank you so much for your kind words! We are so happy to hear that Gemma and Alison was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
The sales person was very informative…
The sales person was very informative helpfull on the car I went to see and bought
2025年12月23日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Good morning, John .
Thank you for taking the time to leave a review regarding your experience with our team at Vertu Motors Renault Dunfermline. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. Customer experience is extremely important to us. We hope to see you again in the future.
Kind regards Danielle.
Vertu renault dunfermline team
Vertu renault dunfermline team
Helped us change our motability car
Explained our options arranged a test drive & ordered a new vehicle kept us informed & arranged a collection time ,Scott , Gary & the rest of the team were extremly helpful
2025年12月12日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent service from Gemma
Gemma gave excellent customer service and responded to all queries straight away
2025年12月9日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Thank you so much for your kind words! We are so happy to hear that Gemma was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Biased Manager
Absolutely disgusted, 16k car sale refused as the manager doesn't like my son, how unprofessional!
2025年12月8日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1DC0812 Kind regards,Dean
Laura at Vertu Dunfermline made buying…
Laura at Vertu Dunfermline made buying a new Renault very simple and straightforward. Kept totally up to date from start to finish.
2025年9月29日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Thank you so much for your kind words! We are so happy to hear that Laura was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Smooth and hassle free!
The whole process was incredibly smooth and quick. Gemma was extremely approachable and offered fantastic customer support.
2025年9月20日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent knowledge from Gemma
Excellent knowledge on vehicle from Gemma who was very capable in all aspects!
2025年9月17日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Laura from the Renault Sales Team did a…
Laura from the Renault Sales Team did a great job. She took her time going through the documentation forms my wife's new Clio.When we received the new car she explaned any differences in the controls.
My wife is delighted with the new Clio and with the service she received from all in the sales team
2025年8月28日
自発的なレビュー
Vertu Motors - Renault Dunfermline からの回答
Thank you so much for your kind words! We are so happy to hear that Laura was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
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