Best customer service I’ve encountered and lovely staff that can help you make the right decision for your personal needs.
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レビュアーのコメントを見てみましょう
Hi Nathan was great as the person who guided us through the purchase of the Renault 5 but the after care was a bit of a challenge as we rang on a number of occasions to chat with someone about payme... もっと見る
企業が回答しました
Both Amy and Morgan were extremely friendly, great service and very helpful from start to finish. The customer service and the care the team took was exceptional and the car I brought, I absolutely lo... もっと見る
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We were delighted with the service and help given by Dani. She talked through everything clearly. A very refreshing experience throughout. Vertu generally were helpful and friendly. No pushy selling... もっと見る
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企業情報
Vertu Motors - Renault Exeter について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
14a Marsh Barton Road, Marsh Barton, EX2 8NT, Exeter, Devon, 英国
- 0344 659 5101
4.6
優良
55件のレビュー
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Best customer service
Best customer service I’ve encountered and lovely staff that can help you make the right decision for your personal needs.
2026年5月19日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Thank you for your lovely feedback. I’m really pleased to hear our team gave you such great service and helped you find exactly what you needed. It means a lot to know you had such a positive experience with us.
Many thanks,
Chloe
Overall a good experience
Overall a good experience, felt a little rushed at times by the saleswoman, and the paperwork was a little chaotic
2026年5月21日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Thank you for taking the time to leave us a review. We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref TPAM2205 Kind regards Dawn
A Wonderful experience of buying a Car.
Both Amy and Morgan were extremely friendly, great service and very helpful from start to finish. The customer service and the care the team took was exceptional and the car I brought, I absolutely love!
2026年5月8日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Good afternoon Chris,
Thank you for your review. It’s great to hear that Amy and Morgan were so friendly and helpful from start to finish, and that the team’s care and customer service stood out. We’re delighted you love your new car.
Kind regards,
Dean
From start to finish of getting my…
From start to finish of getting my Renault Austral my experience was excellent with the staff being professional, friendly and approachable to answer any questions.
2026年4月29日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Good morning Martin,
Thank you for your review. It’s great to hear that your experience from start to finish was excellent, and that the team were professional, friendly, and approachable when answering your questions. We’re delighted you’re happy with your Renault Austral.
Kind regards,
Dean
Professional and friendly service…
We were delighted with the service and help given by Dani. She talked through everything clearly. A very refreshing experience throughout. Vertu generally were helpful and friendly. No pushy selling which we liked.
2026年4月22日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Dear Jane,
Thank you for taking the time to share your feedback. We’re delighted to hear that you were so pleased with the service and support provided by Dani.
It’s great to know that everything was explained clearly and that the experience felt refreshing and pressure‑free. Your kind comments about the wider team being helpful and friendly are also very much appreciated, as delivering a relaxed and customer‑focused experience is very important to us.
Thank you again for choosing Renault Exeter, and we look forward to welcoming you back in the future.
Kind regards,
Liza
Hi Nathan was great as the person who…
Hi Nathan was great as the person who guided us through the purchase of the Renault 5 but the after care was a bit of a challenge as we rang on a number of occasions to chat with someone about payment and insurance but no one seemed to know the process and we were told Nathan was with customers but it was actually his day off
I think you need to look at direct customer care and follow ups
Delighted with Nathan and the car but honest customer care needs a check
2026年4月21日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C2204 Kind regards, Liza
Speed of transaction helpful and…
Speed of transaction helpful and efficient staff
Car was ready for collection within a week no hassle, special thanks to Ryan Quin and Steve Wells 5*
2026年4月9日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that you found the transaction quick and hassle-free, and that your car was ready for collection within a week. I’ll be sure to pass on your kind comments to Ryan Quin and Steve Wells, who will be delighted to receive your special thanks. We truly appreciate your 5‑star feedback and look forward to welcoming you again in the future.
Kind regards,
Keith
Stephen was so helpful and friendly
Stephen was so helpful and friendly. Knowledgeable about the vehicles and costings. Can’t fault the service and the car was delivered much quicker than anticipated
2026年4月8日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Good afternoon Mandie,
Thank you for your kind feedback. It’s great to hear that Stephen was so helpful, friendly, and knowledgeable, and that everything around the vehicle and costs was clearly explained. I’m also pleased the delivery was quicker than you expected and that the overall service met your expectations.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Thank you
I picked up my new Renault 5 on 14th March 2026. Karen and the team were very good to me and helpful. I was not too sure on going full EV but I was helped and guided by Karen. I really like the look of the Renault 5 and it is only going to be electric. I had a follow up call Monday 16th March from Karen to check if everything was OK. No complaints at all in my opinion great service and a great car
2026年3月14日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Good afternoon Stephen,
Thank you for taking the time to share such a thoughtful review. It’s great to hear that collecting your new Renault 5 was such a positive experience. I’m really pleased that Karen and the team were able to guide you through the switch to full electric — especially when you weren’t completely sure at first. It sounds like their support and reassurance made all the difference.
The Renault 5 is a fantastic‑looking car, and it’s brilliant to hear you’re enjoying it already. Karen’s follow‑up call shows the team’s commitment to making sure everything continues to go smoothly after collection too.
No complaints and a great car — that’s exactly what we love to hear.
Kind regards,
Dean
No pressure selling and everything…
No pressure selling and everything explained clearly
2026年3月16日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Thank you, Edward, for taking the time to leave this excellent 5‑star review.
We’re really pleased to hear that your experience at Renault Exeter was positive, with no pressure selling and clear explanations throughout. Providing straightforward, transparent support is something we pride ourselves on, and it’s great to know the team delivered exactly that.
If there’s anything more we can help you with, please feel free to get in touch.
Kind regards,
Liza
The team at Vertu Renault were great…
The team at Vertu Renault were great from ordering to delivery . Ryan was superb with the technical aspects of the app and the nuances of car setup
2026年3月13日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Hi Stephanie,
Thank you for your brilliant 5‑star review. We’re delighted to hear that the team at Vertu Renault Exeter provided great service from the moment you placed your order through to delivery. It’s fantastic to know that Ryan was especially helpful with the technical aspects of the app and setting up your new car.
We really appreciate you taking the time to share your experience.
Kind regards,
Liza
Brilliant car sales
Brilliant car sales. Made to feel welcome as soon as I walked in. The sales team were very helpful without being pushy. Excellent experience all round.
I ended up buying a new captur. Steve, the sales rep went above and beyond to make sure we drove away comfortably and safely
2026年3月12日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Good afternoon Mr Fortescue,
Thank you for your brilliant review. I’m really pleased to hear you felt welcome from the moment you walked in and that the team were helpful without being pushy — that’s exactly the experience we aim to provide.
It’s fantastic that you chose a new Captur, and I’m delighted to hear Steve went above and beyond to make sure you drove away feeling comfortable and confident. He’ll be really pleased to know his support made such a difference.
Thank you again for sharing your experience — it’s greatly appreciated.
Kind regards,
Dean
Sam is the best!
Sam was friendly and approachable throughout the sales process, couldn’t be more helpful. Surprised she could operate so well in the glacial temperatures of the showroom!
2026年3月10日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Good afternoon Pat,
Thank you for your review. I’m really pleased to hear Sam was friendly, approachable, and so helpful throughout the sales process.
We really value your feedback.
Kind regards,
Dean
Was so impressed with the service we…
Was so impressed with the service we had, Tilly was amazing and made the hole process very easy. Would highly recommend them.
2026年3月9日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Good afternoon Thomas,
Thank you for taking the time to leave your review. I’m really pleased to hear you were so impressed with the service you received. It’s great to know Tilly made the whole process easy and enjoyable — she’ll be delighted with your feedback.
We really appreciate your recommendation.
Kind regards,
Dean
Great all round service
Great all round service, good advice and helpful sales staff.
George and Dani were great
2026年3月7日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Thank you for your great feedback. We’re delighted to hear you received excellent service and helpful advice, and it’s fantastic to know George and Dani made such a positive impression. We really appreciate your kind words.
Kind regards, Keith
Where to begin....Vertu renault exeter…
Where to begin....Vertu renault exeter has really let me down. Bought a 3 Yr old car with only 26000 miles on the clock, youd assume a fairly relieable buy. Then I find a battery alert on the dash just 6 weeks after buying the vehicle. Then the whole dash starts lighting up, I loose electric assist with power steering and electric assist with brakes, lights flahsing at me....while traveling 50 on a 60mph road was very scary, and not what you expect from such a young car youve just bought.
I call exeter service department and the chap advises can be booked in at end of April, which would leave me 7 ish weeks without a working car. I asked if using a more local dealership would ruin the warranty I bought with the car, he didn't know the answer. I remembered when i bought the car I was told 'I can use any vertu dealership', so I try my local truro dealership. Find out that yes they could look atbthe issue, but as they are a Honda vertu, not a Renault vertu, they may not be able to fix the issue. Olivia at truro thank you so much for your help and advice, honestly the only person who has been helpful through the last few days, really appreciated her attempts to help.
In the end we have to send the car back to exeter, I call ahead to say the car will be arriving on a tow truck before midday the following day and I am told I will be updated when it arrives and they will get onto the diagnostic straight away so they can check if I'm entitled to a courtesy car or not (8 hours or more of work would mean I am entitled to that under the warranty I paid for). I wait, and wait...then I feel I'm going to have to call and check because they must have received the car by now. I find out yes they have but no one had updated me as promised. I wait for the diagnostics, and wait, and wait...then feel I need to call again I find the car has been there a day and a half and still no one has even begun to look at the diagnostics, all the while I'm left without a car and without any clue as to if I can get a courtesy car and finding I'm having to do all the leg work to check the status of the situation. Service department say they will check with manager to see if they can get things sped up or 'see what can be done about a courtesy car'....I hear nothing until the end of the day, I check at just gone 6pm to see if they are still open, they are I call to check, but service department have gone home, leaving me in limbo for a 2nd day. Only once my wife makes a comment regarding our disappointment on social media do we get a response with any speed, which I think is a real shame that social media posts to vertu motors generally is more reliable than multiple calls to the dealership you bought the car from, which has ended in only false promises of updates. I cannot express how let down I feel.by this situation and frustration doesn't begin to cover the emotions felt. We are now fully reliant on lifts from friends, family and work colleagues to get around our day to day routines as we can only afford one car as a family of 4. I can only hope now that things progress well tomorrow. I don't expect to jump the queue regarding the work, but I would expect to be updated as promised and the diagnostics to be done which would allow me to get the courtesy car I've paid for via warranty while my car is in the queue for work to be done. I don't think this is unreasonable and ive even started looking at my rights via consumer rights act. If things change, my rating may change, buy for now, 1 star feels generous to be honest.
2026年3月5日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Dear Mr Rowe
Thank you for your review. I understand you spoke to our service team last night in relation to the issue with the vehicle and the courtesy car. Paul Brown our service manager is going to call you today to discuss further and look at what options are available to support
Thanks
Kirk Broome - General Manager.
Really good experieince
The deal with Renault Exeter was agreed remotely via Carwow and the dealer without any fuss. The new car was prepped well with an efficient handover so all in all a really good experience.
2026年3月4日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Hi Paul,
Thank you for taking the time to share your feedback. We're delighted to hear that your deal with Renault Exeter went smoothly and that everything was handled efficiently through Carwow and the dealership. It's great to know your new car was well-prepared and that the handover process was clear and straightforward.
We truly appreciate your kind comments and are pleased you had a really good experience with us.
Kind regards,
Liza
Great experience from start to finish
Great experience from start to finish. First brand new car we got and first electric. Long wait to be delivered my Stephen always in touch to make us updated. Thank you so much
2026年3月1日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Hi Patricia,
Thank you for leaving such a lovely 5‑star review. We’re delighted to hear you had a great experience from start to finish, especially as this is your first brand‑new car and your first electric vehicle — a very exciting milestone!
It’s wonderful to know that Stephen kept you updated throughout the waiting period and made the process as smooth and reassuring as possible.
We truly appreciate your kind words and hope you enjoy every moment with your new electric car.
Kind regards,
Liza
Purchased the New Renault 5 great…
Purchased the New Renault 5 great service from Sam although there was a problem with the new Car with wires crimped but all sorted
2026年2月26日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Hi Andrew,
Thank you for your 5‑star review. We’re delighted to hear you received great service from Sam when purchasing your new Renault 5. We appreciate your understanding regarding the wiring issue, and we’re pleased the team were able to resolve it quickly for you.
Enjoy your new car!
Kind regards,
Liza
Amazing service from all staff that was…
Amazing service from all staff that was involved in a smooth purchase of our car
2026年2月14日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Hi Kerry,
Thank you so much for taking the time to leave us a 5‑star review! We're thrilled to hear that you received amazing service from all the team members involved in your car purchase. Providing a smooth and enjoyable experience is really important to us, so it’s great to know we delivered that for you.
We hope you enjoy your new car, and we’re always here if you need anything in the future.
Kind regards,
Liza
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