We walked in with the intention of getting an EV and we were clearly shown the options available. Buying a new car has become more complex with EVs, so we were happy to have thoughtful customer servi... もっと見る
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Friendly helpful staff, adjusted times to suit, lovely well presented car & pleasant test drive. All good, would use again. Tilly was very helpful & friendly, very easy to deal with.
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Clear and helpful information about the vehicle and the process of purchase. Excellent guidance and info on the test drive. Our salesperson, Will, was upbeat, but not pushy, engaging but not insipid.... もっと見る
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Everyone was very helpful and friendly, me and my dog Byron were made very welcome. I was nervous having recently had a car written off and they were patient with me whilst making my decision. Everyon... もっと見る
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企業情報
Vertu Motors - Renault Exeter について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
14a Marsh Barton Road, Marsh Barton, EX2 8NT, Exeter, Devon, 英国
- 0344 659 5101
4.6
優良
63件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Very straightforward experience
Very straightforward experience. No problems.
Very friendly and professional sales staff member.
2026年7月3日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Thank you for taking the time to leave such a positive review. We're delighted to hear that you had a straightforward experience and that our sales colleague provided friendly and professional service throughout.
Many thanks,
Chloe
Friendly helpful staff
Friendly helpful staff, adjusted times to suit, lovely well presented car & pleasant test drive. All good, would use again.
Tilly was very helpful & friendly, very easy to deal with.
2026年6月25日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Hello Rachel,
Thank you for your lovely review! We’re pleased to hear you found the team friendly and accommodating, and that you enjoyed your test drive.
It’s great to know Tilly made everything easy and enjoyable – we’ll pass on your kind words.
Kind regards,
Kerry
Steven was patient and kind and helped…
Steven was patient and kind and helped me find a car to suit my needs.
Brilliant support throughout and every step of the process explained and I now have an amazing new car.
2026年6月22日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Hi Cassie,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that Steven provided such patient, kind, and helpful support in finding the right car for your needs.
It’s wonderful to know that you felt supported throughout the entire process, with everything clearly explained at each step. That’s exactly the kind of experience we aim to deliver, and we’re so pleased you’re now enjoying your amazing new car.
Your kind feedback means a great deal to the team, and we’ll be sure to pass your comments on to Steven. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Very unhappy with after sales service
Very unhappy with after sales service, I bought a used car from VERTU Renault Exeter, upon driving the car home I quickly realised that the car appears to have been in an accident/damaged before I purchased it, the front panel has very clearly come away from the car and the plastic underneath the engine is hanging off. I have called the dealership and was informed by the salesman who sold me the car that he would contact me last Monday and arrange to collect my car and sort out all the issues, it has now been a week and no further contact has been made. I am extremely disappointed that I have been sold a car, and that I was not made aware of the damage before purchasing.
2026年6月8日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
I apologise for the issues that you have experienced and that there has been no contact from the dealership to help resolve the issues. I will personally contact you today to arrange this for you . Thanks Kirk Broome - General Manager.
Scenic E Tech Sales Process
We walked in with the intention of getting an EV and we were clearly shown the options available. Buying a new car has become more complex with EVs, so we were happy to have thoughtful customer service throughout and no aggressive sales pitch from anyone.
2026年6月12日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Hi Ian,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that your experience at Vertu Renault Exeter was so positive while exploring your move to an electric vehicle.
We understand that choosing an EV can feel more complex, so it’s great to know that the team were able to clearly explain your options and support you with thoughtful, pressure‑free service throughout. Creating a relaxed and informative environment is exactly what we aim for.
Your kind feedback means a great deal to the team, and we’re so pleased you felt well looked after during your visit. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Vertu Motors - Renault Exeter からの回答
Thank you for your feedback. We’re pleased to hear you found the service helpful and that your car was well prepared.
Kind regards,
Matthew
Very smooth easy purchase
Very smooth easy purchase. Scott and Ryan both very helpful and easy to deal with. Highly recommend.
2026年6月5日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Hi Ros,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that your purchase at Vertu Renault Exeter was smooth and easy.
It’s wonderful to know that Scott and Ryan were both helpful and easy to deal with throughout the process. Your kind recommendation means a great deal to the team, and we’ll be sure to pass on your feedback to them.
If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
We purchased a new Renault 5 E Tech…
We purchased a new Renault 5 E Tech from Renault Vertu, Exeter. We dealt with Jacob who was very polite and knowledgeable, and it was an all round good experience.
2026年5月26日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Hi Chris,
Thank you for your fantastic 5-star review! We’re delighted to hear that you had such a positive experience with the team at Renault Exeter.
It’s great to know that Jacob provided such polite and knowledgeable support, helping to make the whole process smooth and enjoyable from start to finish. Your kind feedback will mean a lot to him and the wider team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
Best customer service
Best customer service I’ve encountered and lovely staff that can help you make the right decision for your personal needs.
2026年5月19日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Thank you for your lovely feedback. I’m really pleased to hear our team gave you such great service and helped you find exactly what you needed. It means a lot to know you had such a positive experience with us.
Many thanks,
Chloe
Overall a good experience
Overall a good experience, felt a little rushed at times by the saleswoman, and the paperwork was a little chaotic
2026年5月21日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Thank you for taking the time to leave us a review. We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref TPAM2205 Kind regards Dawn
A Wonderful experience of buying a Car.
Both Amy and Morgan were extremely friendly, great service and very helpful from start to finish. The customer service and the care the team took was exceptional and the car I brought, I absolutely love!
2026年5月8日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Good afternoon Chris,
Thank you for your review. It’s great to hear that Amy and Morgan were so friendly and helpful from start to finish, and that the team’s care and customer service stood out. We’re delighted you love your new car.
Kind regards,
Dean
From start to finish of getting my…
From start to finish of getting my Renault Austral my experience was excellent with the staff being professional, friendly and approachable to answer any questions.
2026年4月29日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Good morning Martin,
Thank you for your review. It’s great to hear that your experience from start to finish was excellent, and that the team were professional, friendly, and approachable when answering your questions. We’re delighted you’re happy with your Renault Austral.
Kind regards,
Dean
Professional and friendly service…
We were delighted with the service and help given by Dani. She talked through everything clearly. A very refreshing experience throughout. Vertu generally were helpful and friendly. No pushy selling which we liked.
2026年4月22日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Dear Jane,
Thank you for taking the time to share your feedback. We’re delighted to hear that you were so pleased with the service and support provided by Dani.
It’s great to know that everything was explained clearly and that the experience felt refreshing and pressure‑free. Your kind comments about the wider team being helpful and friendly are also very much appreciated, as delivering a relaxed and customer‑focused experience is very important to us.
Thank you again for choosing Renault Exeter, and we look forward to welcoming you back in the future.
Kind regards,
Liza
Hi Nathan was great as the person who…
Hi Nathan was great as the person who guided us through the purchase of the Renault 5 but the after care was a bit of a challenge as we rang on a number of occasions to chat with someone about payment and insurance but no one seemed to know the process and we were told Nathan was with customers but it was actually his day off
I think you need to look at direct customer care and follow ups
Delighted with Nathan and the car but honest customer care needs a check
2026年4月21日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C2204 Kind regards, Liza
Speed of transaction helpful and…
Speed of transaction helpful and efficient staff
Car was ready for collection within a week no hassle, special thanks to Ryan Quin and Steve Wells 5*
2026年4月9日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Thank you for taking the time to leave such a positive review. We’re really pleased to hear that you found the transaction quick and hassle-free, and that your car was ready for collection within a week. I’ll be sure to pass on your kind comments to Ryan Quin and Steve Wells, who will be delighted to receive your special thanks. We truly appreciate your 5‑star feedback and look forward to welcoming you again in the future.
Kind regards,
Keith
Stephen was so helpful and friendly
Stephen was so helpful and friendly. Knowledgeable about the vehicles and costings. Can’t fault the service and the car was delivered much quicker than anticipated
2026年4月8日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Good afternoon Mandie,
Thank you for your kind feedback. It’s great to hear that Stephen was so helpful, friendly, and knowledgeable, and that everything around the vehicle and costs was clearly explained. I’m also pleased the delivery was quicker than you expected and that the overall service met your expectations.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Thank you
I picked up my new Renault 5 on 14th March 2026. Karen and the team were very good to me and helpful. I was not too sure on going full EV but I was helped and guided by Karen. I really like the look of the Renault 5 and it is only going to be electric. I had a follow up call Monday 16th March from Karen to check if everything was OK. No complaints at all in my opinion great service and a great car
2026年3月14日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Good afternoon Stephen,
Thank you for taking the time to share such a thoughtful review. It’s great to hear that collecting your new Renault 5 was such a positive experience. I’m really pleased that Karen and the team were able to guide you through the switch to full electric — especially when you weren’t completely sure at first. It sounds like their support and reassurance made all the difference.
The Renault 5 is a fantastic‑looking car, and it’s brilliant to hear you’re enjoying it already. Karen’s follow‑up call shows the team’s commitment to making sure everything continues to go smoothly after collection too.
No complaints and a great car — that’s exactly what we love to hear.
Kind regards,
Dean
No pressure selling and everything…
No pressure selling and everything explained clearly
2026年3月16日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Thank you, Edward, for taking the time to leave this excellent 5‑star review.
We’re really pleased to hear that your experience at Renault Exeter was positive, with no pressure selling and clear explanations throughout. Providing straightforward, transparent support is something we pride ourselves on, and it’s great to know the team delivered exactly that.
If there’s anything more we can help you with, please feel free to get in touch.
Kind regards,
Liza
The team at Vertu Renault were great…
The team at Vertu Renault were great from ordering to delivery . Ryan was superb with the technical aspects of the app and the nuances of car setup
2026年3月13日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Hi Stephanie,
Thank you for your brilliant 5‑star review. We’re delighted to hear that the team at Vertu Renault Exeter provided great service from the moment you placed your order through to delivery. It’s fantastic to know that Ryan was especially helpful with the technical aspects of the app and setting up your new car.
We really appreciate you taking the time to share your experience.
Kind regards,
Liza
Brilliant car sales
Brilliant car sales. Made to feel welcome as soon as I walked in. The sales team were very helpful without being pushy. Excellent experience all round.
I ended up buying a new captur. Steve, the sales rep went above and beyond to make sure we drove away comfortably and safely
2026年3月12日
自発的なレビュー
Vertu Motors - Renault Exeter からの回答
Good afternoon Mr Fortescue,
Thank you for your brilliant review. I’m really pleased to hear you felt welcome from the moment you walked in and that the team were helpful without being pushy — that’s exactly the experience we aim to provide.
It’s fantastic that you chose a new Captur, and I’m delighted to hear Steve went above and beyond to make sure you drove away feeling comfortable and confident. He’ll be really pleased to know his support made such a difference.
Thank you again for sharing your experience — it’s greatly appreciated.
Kind regards,
Dean
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