Vertu Motors - Renault Gloucester レビュー 

Vertu Motors - Renault Gloucester からの回答

4日前

Hi Jordan,

Thank you for your fantastic 5-star review!

We’re delighted to hear you had a fantastic experience from start to finish and that the team kept you informed throughout the process. A special thank you for recognising Alan’s great service – we’ll be sure to pass on your kind feedback.

We really appreciate your support and hope to welcome you back to Vertu Renault Gloucester again soon.

Kind regards,
Kerry

Vertu Motors - Renault Gloucester からの回答

2026年6月30日

Thank you for your fantastic feedback. We’re delighted to hear that Chris provided such outstanding support from the moment you arrived, taking the time to understand your needs both for the car and financially.
It’s great to know he kept you fully informed throughout and made the collection a special experience for you and your son. I’ll be sure to pass on your kind words.
Kind regards,
Matthew

Vertu Motors - Renault Gloucester からの回答

2026年6月23日

Hi David,
Thank you so much for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received great service from start to finish at Vertu Renault Gloucester.
It’s wonderful to know that everything — from your initial enquiry through to working out the right package and collecting your car — was seamless for you. We’re especially pleased to hear that Chris provided such excellent support throughout, and we’ll be sure to pass on your kind words to him.
Your feedback means a great deal to the team, and we’re so pleased you had such a positive experience. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

Vertu Motors - Renault Gloucester からの回答

2026年6月19日

Thank you so much for your kind words! We are so happy to hear that Georgina was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn

Vertu Motors - Renault Gloucester からの回答

2026年6月9日

Good afternoon Ian,

Thank you for your review. It’s great to hear that the showroom layout made it easy to view the vehicles and that Chris provided such helpful and knowledgeable support. We’re delighted the overall customer service stood out so positively.

Kind regards,
Dean

Vertu Motors - Renault Gloucester からの回答

2026年6月1日

Thank you for your fantastic feedback. We’re delighted to hear that you had an all-round excellent experience when collecting your new Renault Austral — congratulations on your new car!
It’s great to know that our team provided clear, knowledgeable guidance throughout the process and ensured everything was explained from start to finish. Delivering a smooth and informative experience is something we pride ourselves on.
We’re especially pleased that you enjoyed the grand unveiling of your car — it’s always a special moment, and we love making handovers as memorable as possible.
Thank you again for choosing Vertu Motors. We wish you many happy miles in your new Renault, and we look forward to welcoming you back in the future.
Kind regards,
Keith

Vertu Motors - Renault Gloucester からの回答

2026年5月29日

Hi Susan,
Thank you for your fantastic review! We’re delighted to hear you had such a wonderful experience with us at Renault Gloucester.
It’s great to know the team explained everything clearly and delivered exactly as promised, making the whole process smooth and straightforward — especially with the paperwork.
We’re so pleased to hear you love your new car! Thank you again for choosing Vertu.
Kind regards,
Kerry

Vertu Motors - Renault Gloucester からの回答

2026年4月27日

Good afternoon Eleanor,

Thank you for your lovely review. I’m really pleased to hear that Alan provided excellent customer service and made the whole process smooth and stress-free for you. It’s great to know his professionalism, knowledge and attention to detail made such a positive impression.

Kind regards,
Dean

Vertu Motors - Renault Gloucester からの回答

2026年4月25日

Thank you for your feedback. We’re delighted to hear that the team made the process smooth and straightforward, and that you were pleased with the immaculate presentation and fair pricing of the car. Your kind comments are very much appreciated.

Kind regards,
Matthew

Vertu Motors - Renault Gloucester からの回答

2026年4月21日

Thank you for your feedback. We’re pleased to hear that Matt and Damien were professional and helpful throughout the car purchase process. Your kind comments are very much appreciated and will be shared with them.
Kind regards,
Matthew

Vertu Motors - Renault Gloucester からの回答

2026年4月17日

Hi Paul
Thank you so much for sharing your experience. We're delighted to hear that, after such a disappointing start elsewhere, your visit to Renault Gloucester restored your confidence in the new‑car buying experience.
It’s wonderful to know that Matt and Aaron were brilliant from start to finish and made the whole process easy and stress‑free for you. Providing clear advice, genuine support, and a positive customer journey is exactly what we aim for, so your feedback really means a lot to the team.
Thank you again for your kind words and your strong recommendation — it’s greatly appreciated.
Kind regards
Dawn

Vertu Motors - Renault Gloucester からの回答

2026年3月22日

Hi Simon,
Thank you so much for your fantastic 5‑star review! It’s wonderful to hear that you now have two Renaults from our Gloucester dealership — a Clio and a Symbioz — and that your experience has been consistently excellent.
Georgina will be absolutely delighted with your feedback. Her outstanding product knowledge and professionalism truly make a difference, and it’s great to know she’s provided the best sales experience you’ve ever had.
We really appreciate your continued trust and support. Enjoy your Renaults, and we look forward to welcoming you again in the future!
Kind regards,
Liza.

Vertu Motors - Renault Gloucester からの回答

2026年3月19日

Thank you for taking the time to leave this wonderful 5‑star review.
We’re delighted to hear that you were very satisfied with the communication received from Renault Gloucester. It’s especially great to know that Alan Dicks provided quick, clear, and helpful support throughout your car‑buying experience. Your kind words mean a lot, and we’ll be sure to pass them on to Alan and the rest of the team.
We’re very pleased you were satisfied with the service and wish you many happy miles in your new car.
If there’s anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Liza

Vertu Motors - Renault Gloucester からの回答

2026年3月16日

Good afternoon Janet,

Thank you for your lovely review. It’s great to hear that our team made everything straightforward and delivered exactly what you were looking for. We really appreciate you taking the time to share this.

Kind regards,
Dean

Vertu Motors - Renault Gloucester からの回答

2026年3月12日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with your information we can certainly have this looked into further for you. Please quote ref TP1J1203Kind regards, Dean

Vertu Motors - Renault Gloucester からの回答

2026年3月5日

Hi Adam,
Thank you for taking the time to leave your review. We're delighted to hear that everything was perfect from start to finish. Your feedback is truly appreciated, and we’re pleased you had such a positive experience with the team at Renault Gloucester.
Kind regards,
Liza

Vertu Motors - Renault Gloucester からの回答

2026年3月4日

Hi Saskia,
Thank you for taking the time to leave your 4‑star review. We’re glad to hear that despite the initial communication hiccup — which we appreciate was out of the branch’s control — you found the support from Georgie and Damian to be helpful and reassuring throughout the process.
It’s wonderful to know you’re enjoying your little green car! We hope it brings you many exciting journeys and lots of happy miles ahead.
Thank you again for your feedback.
Kind regards,
Liza

Vertu Motors - Renault Gloucester からの回答

2026年2月4日

Thank you for taking the time to share such a thoughtful and heartfelt review. I’m really pleased to hear that, after the challenges you experienced previously, your recent visit restored your confidence in us. It means a great deal to know that the service you received made such a positive difference, and I’m delighted that the Duster Hybrid was delivered quickly and lived up to your expectations.
Your loyalty over the past ten years is genuinely appreciated, and you’re absolutely right — the people you deal with matter just as much as the cars themselves. I’m glad your experience reflected that. Enjoy your new Dacia Duster Hybrid; it’s a fantastic choice and I’m sure it will serve you well.
Kind regards,
Matthew

Vertu Motors - Renault Gloucester からの回答

2026年1月20日

. Thank you for taking the time to leave a review regarding your experience with Alan & Wayne at Vertu Renault Gloucester. We are happy to hear you were happy with the level of service you received. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards Dawn.

Vertu Motors - Renault Gloucester からの回答

2026年1月17日

Thank you so much for your kind words! We are so happy to hear that Matt was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.