Just purchased our second car from this dealership. We did not know how enjoyable buying a car from SEAT Derby could be on both occasions. We saw Ben Tomlinson this time and from our first contact to... もっと見る
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Andy was really helpful this morning when we arrived having made an error. He was calm, patient, understanding and sorted everything out for us. He also gave us future advice. Thank you so much Andy,... もっと見る
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I’ve had my Cupra Born a week now and I’m really happy with the whole experience at Seat Derby. The manager Mark was really helpful for initial booking and then I was looked after by Ben Tomlinson on... もっと見る
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The Sales manager Tom and Sales representative Jo were very friendly and professional. They listened to the things that were important for me in a car and gave very helpful advice. I felt no pressure... もっと見る
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企業情報
Vertu Motors - Seat Derby について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Locomotive Way, Pride Park, DE24 8PU, Derby, Derbyshire, 英国
- 0344 659 6320
4.3
優良
28件のレビュー
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ネガティブなレビューの 96％に回答しています
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So far so bad
So far so bad , bought a car from vertu derby Skoda , within 3 months a fault occurred leaking coolant water and faulty sunroof and electronic parking brake fault, and engine cuts out , so I called my local Stourbridge Skoda dealer as I had 12 months warranty they did not want to know ,basically wanted me to take the car back to derby and as Stourbridge Skoda only offer 3 months warranty they didn’t want it ,
very strange as I have 12 months warranty could nt see what the issue is , so I was advised to take the car to vertu ford in Birmingham kings Norton , they had the car in the morning and I got a call on the late afternoon again they seem to not make sense where it was leaking from so the question is did they actually look ? , so I asked the lady what does the engineers report say .she did t know and had to ask the manager if they were fixing the car , she then Tells me we can’t diagnose the car as we’re a ford garage not Skoda , which is correct but I didn’t want to take it there in the first place ,as the car is a Skoda , So I called Skoda and they told me that vertu Skoda can’t liaise with vertu ford as there different dealerships righty so , so I called vertu and a lady explained that’s not true as they work for vertu and they can liaise with each other , this basically brings everything to light and I just don’t believe these warranty’s are worth the paper there written on ,also as Skoda vertu in derby is not the same as Skoda Johnson’s in Stourbridge, you the Have to pay a fee of £175 if the fault is not under warranty so if your buying a car , buy locally or you’ll be stung
2026年7月3日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. If I may ask that you remove this review from SEAT Derby and readd it to Skoda Derby then we can allocate this to the correct dealership and have them look into this for you?
Kind regards,
Selina
Staff were very friendly and professional
The Sales manager Tom and Sales representative Jo were very friendly and professional. They listened to the things that were important for me in a car and gave very helpful advice. I felt no pressure and was not rushed at all even though it was the end of the day. I wouldn’t hesitate to deal with them again.
2026年5月2日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Thank you for sharing your experience. It’s great to hear how friendly and professional Tom and Jo were, and that they really took the time to listen to what mattered most to you. Feeling no pressure — especially at the end of the day — speaks volumes about their approach. We’re delighted you’d happily deal with them again.
Many thanks,
Chloe
Thank you very vertu motors for all…
Thank you very vertu motors for all your help.
Your staff where very patient, helpful especially Fix such an outstanding person . We rate Vertu motors 100 per cent. Thank you.
2026年5月30日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Thank you so much for your lovely review. We’re delighted to hear that you felt so well supported throughout your experience. Our team will be thrilled to know their patience and helpfulness made such a positive impact, and Fix will be especially pleased to receive your kind words. Your 100% rating truly means a lot to us.
Many thanks,
Chloe
Fantastic service from Cupra Derby from…
Fantastic service from Cupra Derby from the first moment we walked in to just have a look at things, to finding the right car for us and buying it. Andy in particular was so helpful in explaining everything. I can’t rate them highly enough!
2026年5月28日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Hi Lisa,
Thank you for your fantastic review! We’re delighted to hear you had such a great experience with us at CUPRA Derby.
It’s wonderful to know Andy looked after you so well, taking the time to explain everything and help you find the right car from your very first visit. We’ll be sure to pass on your kind words to him.
We really appreciate your feedback and your recommendation — thank you again for choosing Vertu!
Kind regards,
Kerry
I’ve had my Cupra Born a week now and…
I’ve had my Cupra Born a week now and I’m really happy with the whole experience at Seat Derby. The manager Mark was really helpful for initial booking and then I was looked after by Ben Tomlinson on the day. A quick turnaround as I wanted to take the car the same day but it was no problem at all for the team. Ben helped to set the car up to my preferences before I was on my way home. Very pleasant experience and would recommend.
2026年5月15日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Thank you so much for your kind words! We are so happy to hear that Mark was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Just purchased our second car from this…
Just purchased our second car from this dealership. We did not know how enjoyable buying a car from SEAT Derby could be on both occasions. We saw Ben Tomlinson this time and from our first contact to vehicle handover he was very professional, helpful and knowledgeable always with a smile. Ben is a credit to the business along with the management team , Ryan and Tom, who we met during our visits. Nothing was too much trouble and would certainly recommend this dealership to anyone buying a vehicle.
2026年4月21日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Dear David,
Thank you for taking the time to share your feedback and for choosing SEAT Derby once again. We’re delighted to hear that you’ve enjoyed your car‑buying experience with us on both occasions.
Your kind comments about Ben Tomlinson are very much appreciated. It’s great to know that his professional, helpful and knowledgeable approach, along with his welcoming manner, made the process enjoyable from first contact through to handover. We’re also pleased to hear your positive feedback about Ryan and Tom — your recognition of the management team means a lot.
Knowing that nothing felt like too much trouble and that you would recommend the dealership to others is truly rewarding. Thank you again for your continued trust in SEAT Derby, and we hope you enjoy many happy miles in your new vehicle.
Kind regards,
Liza
Very helpful and efficient
Very helpful and efficient. Great attention to detail which made the experience very enjoyable. Fitz
went over and above to help and show me the new car. It is my first automatic car and he gave me very good advice.
2026年4月20日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Dear Rosemary,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the service helpful, efficient, and delivered with great attention to detail.
Your kind comments about Fitz are very much appreciated. It’s great to know that he went above and beyond to support you, especially in helping you feel confident with your first automatic car by offering clear advice and guidance.
Thank you again for choosing SEAT Derby, and we hope you enjoy every mile in your new car.
Kind regards,
Liza
I have been a Seat Derby customer for a…
I have been a Seat Derby customer for a number of years now and this time I had initially dealt with Tom and Joe.
On the day of collection of the new car Ben was who helped me out with the handover and he was great really appreciated him getting it all sorted in quick time as I had to be somewhere at a particular time.
All the team on the day were great thank you for getting sorted for me quickly.
Sarah
2026年4月15日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Thank you very much for taking the time to share your feedback and for your continued loyalty as a Seat Derby customer. We’re pleased to hear that both Tom and Joe were helpful during your initial discussions, and that Ben ensured the handover on the day of collection was quick and smooth — especially with your time constraints. It’s great to know the whole team pulled together to make the process efficient and stress‑free for you. I’ll be sure to pass on your kind comments to everyone involved. Thank you again for choosing us, and we hope you enjoy your new car.
Kind regards,
Keith
Excellent service received
The service we received was excellent from Josh. He was friendly and very helpful. We would highly recommend. We’re so pleased with our Cupra.
2026年4月4日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Hi Emma
Thank you for your lovely feedback. We're delighted to hear you received excellent service from Josh and that he was friendly and very helpful throughout your experience. It’s wonderful to know you’re so pleased with your CUPRA, and we truly appreciate your recommendation.
Kind regards
Dawn
Vertu Derby excellent service
It was Keisi that dealt with me from the start to actually buying the car
She researched really well to find me the right car with all the required options . The car itself is amazing and a dream to drive. I wasn't sure about it being automatic so Keisi was patient with me on the test drive to ensure I was comfortable with it. I would recomend Keisi, particularly for any nervous female who gets intimidated by sales men.Thank you Keisi and if I ever need another car I will come back to you. I love my automatic vw T-Roc xx
2026年3月12日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Good afternoon Linda,
Thank you for such a lovely review. I’m really pleased to hear how well Keisi looked after you throughout the whole process. It’s great to know she took the time to research the right car with all the options you wanted, and that her patience on the test drive helped you feel completely comfortable with switching to an automatic.
Your comments about feeling supported — especially as someone who can feel intimidated by sales environments — are truly appreciated, and I know Keisi will be delighted to hear how much her approach meant to you.
I’m thrilled that you love your automatic VW T‑Roc — it sounds like the perfect choice for you.
Thank you again for the recommendation and your kind words.
Kind regards,
Dean
Amazing experience for our first time…
Amazing experience for our first time getting a new car and the staff was amazing so friendly and polite very welcoming I give the gentleman man that dealed with us heart I give him 5 stars
2026年3月4日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Thank you so much for sharing your experience with us. We’re thrilled to hear that your first time getting a new car was such a positive and memorable one. It’s wonderful to know that our team made you feel welcomed, supported, and well taken care of throughout the process.
We truly appreciate your kind words and the five‑star praise for the gentleman who assisted you — feedback like this means a lot to us.
Enjoy your new car, and please don’t hesitate to reach out if you ever need anything in the future.
Kind regards,
Matthew
AVOID
Tried to arrange to buy a car, said I was coming up on the Saturday with a car to part exchange, was told without a video call it wasn't possible to do. Someone then purchased the car on the Saturday despite me asking to reserve it etc, poor service, AVOID
2026年3月2日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Dear Stephen Greer
Thank you for taking the time to leave a review following your visit to Vertu SEAT & CUPRA Derby. I’m very sorry to hear about your recent experience with us. Please accept my sincere apologies — this is certainly not the standard of service we aim to deliver, and I fully appreciate your disappointment.
Should you wish to discuss the matter further, I would welcome the opportunity to speak with you personally. You can reach me directly on 01332 399 000.
Kind regards
Mark Dethick
General Manager
Vertu Motors - Seat Derby からの回答
Good morning, Thank you for the lovely 5‑star feedback. It’s great to hear you found our team friendly and helpful, and that you had a great overall experience with us.
We really appreciate you choosing Vertu SEAT Derby and hope to welcome you back again in the future. Kind regards, Kerry
A very satisifed customer!
The whole experience from initial contact to driving the new vehilce away was so simple and efficient despite one or two obstacles I managed to put in the way.
Well done to Ryan and Tom at Derby
2026年1月30日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Thank you so much for your kind words! We are so happy to hear that Ryan and Tom were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards,Chloe
Great experience
Dan, was very knowledgeable and not pushy at all, he talked me through all the technical stuff and was very patient as I'm not the best.
We're very happy with our Renault Symbioz and would recommend Vertu to our family and friends
2026年1月31日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Good morning, Andy.
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Bought new Arona ( pre reg) Andy was…
Bought new Arona ( pre reg) Andy was very helpful as most of deal done over phone .
Part exchange valuation fair and after sending video and pics price agreed and kept to when I turned up to collect car.
All paperwork handled quickly and efficiently. Everything explained and car already less than 24hrs after initial phone call.
All in all happy customer and would happily go back to Andy although it’s 100 mile away.
2026年1月29日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Good afternoon. Thank you, Karl, for the fantastic 5‑star review. We’re delighted to hear how smoothly everything went with your Arona purchase, especially with most of the deal handled over the phone. It’s great to know you found the part‑exchange valuation fair and that the agreed price was honoured when you arrived to collect the car.
Andy will be thrilled to hear your feedback — from the clear explanations to the efficient paperwork and quick turnaround, it’s wonderful that the whole process was completed within 24 hours of your initial call.
We really appreciate your kind words and your willingness to travel such a distance. It means a lot to the team at SEAT Derby, and we’d be very happy to welcome you back in the future. Kind regards, Kerry
Perfection as always as I now come to expect from Seat Cupra Derby’s service
Another fantastic experience with vertu. Third car I have bought at the Seat Cupra Derby branch now and have never been let down with the care and service. Keisi, Matt and the rest of the team have been amazing as usual and I’m sure I’ll be with them for number 4! Thanks guys.
2026年1月26日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Thank you so much for your kind words! We are so happy to hear that Keisi & Matt were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Awesome Andy
Andy was really helpful this morning when we arrived having made an error. He was calm, patient, understanding and sorted everything out for us. He also gave us future advice. Thank you so much Andy, your help today turned a panic moment into a great outcome, it is much appreciated.
2026年1月24日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Thank you so much for your kind words! We are so happy to hear that Andy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Vertu Motors - Seat Derby からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Sales team at vertu seat absolute delight to deal with couldn't thank them enough
Sales team at ver tu sea
2025年12月5日
自発的なレビュー
Vertu Motors - Seat Derby からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
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