My experience of buying a used car from Vertu Toyota was perfect from start to finish. The sales rep Mo provided a brilliant service throughout the process from test driving two different options, the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent Customer Service by Julie at Vertu in Doncaster. Makes such a difference to have a salesperson who isn’t pushy yet has the knowledge to help you make a decision - the right decision! 100% re... もっと見る
企業が回答しました
Greg, Dave & team at Doncaster vertu Toyota were a joy to deal with. They jumped through hoops to overcome Toyota overseas poor supply issues, I was kept upto date throughout the process and they mana... もっと見る
企業が回答しました
This was a very smooth experience thanks to Vertu Toyota's streamlined process. I would recommend Vertu Toyota Doncaster to friends and family because Sales Executive Callum Mullins was very kind and... もっと見る
企業が回答しました
企業情報
Vertu Motors - Toyota Doncaster について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Quest Park, Wheatley Hall Road, DN2 4LT, Doncaster, South Yorkshire, 英国
- 0330 012 3474
4.8
優良
140件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Used Toyota at Doncaster for many…
Used Toyota at Doncaster for many years, always good service, and a big shout out to Julie who was as ever a great help.
2026年8月28日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Thank you for your wonderful review.
We are delighted to hear that you have been using Vertu Toyota Doncaster for many years and continue to receive great service from the team. Your loyalty and continued support mean a great deal to us.
A special thank you for your kind words about Julie. We're pleased to hear that she was, once again, such a great help and contributed to another positive experience.
Thank you for choosing Vertu Toyota Doncaster. We look forward to welcoming you back again in the future.
Kind regards,
Keith
Excellent Customer Service by Julie at…
Excellent Customer Service by Julie at Vertu in Doncaster. Makes such a difference to have a salesperson who isn’t pushy yet has the knowledge to help you make a decision - the right decision! 100% recommended!
2026年8月27日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Thank you for your fantastic review.
We are delighted to hear that Julie provided such excellent customer service at Vertu Toyota Doncaster. It's wonderful to know that her knowledgeable, friendly, and no-pressure approach helped you make the right decision with confidence.
At Vertu, we believe buying a car should be an enjoyable and stress-free experience, so it's great to hear that Julie delivered exactly that.
Thank you for your recommendation and for choosing Vertu Toyota Doncaster.
Kind regards,
Keith
My experience of buying a used car from…
My experience of buying a used car from Vertu Toyota was perfect from start to finish. The sales rep Mo provided a brilliant service throughout the process from test driving two different options, the sale process and also gave a comprehensive explanation of all features of the car on the pick up day. Great car, great service. Highly recommended.
2026年8月24日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Thank you for your fantastic review. We're delighted to hear that Mo provided such excellent service throughout your car-buying journey, from helping you compare different options to ensuring you felt confident with all the features of your new car on collection day. It's wonderful to know you found both the car and the service to be great. Thank you for your recommendation, and we hope you enjoy many happy miles in your new vehicle! Kind regards, Selina
I recently purchased a car from Toyota…
I recently purchased a car from Toyota Doncaster and received outstanding service from Chantelle Worviell. The entire process was smooth, professional, and stress-free from start to finish.
Chantelle was knowledgeable, helpful, and kept me informed throughout. The car handover was exceptionally efficient and completed within an hour, making the experience seamless and enjoyable.
I would highly recommend Chantelle and the Toyota Doncaster team to anyone looking for excellent customer service and a hassle-free car buying experience. Thank you!
2026年8月22日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Thank you for your fantastic review. We're delighted to hear that Chantelle made your car-buying experience smooth, professional, and stress-free. It's great to know you felt well informed throughout and that the handover process was quick and efficient.
We really appreciate your recommendation and hope you enjoy your new car.
Many thanks,
Chloe
Koby was excellent
Koby was excellent, pleasant and very helpful. We would definitely go to Doncaster vertu again
2026年8月20日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Thank you for your wonderful review.
We are delighted to hear that Koby provided such excellent service and that you found him pleasant and very helpful throughout your experience. It's fantastic to know that he helped make the process smooth and enjoyable for you.
Thank you for your kind words and for choosing Vertu Toyota Doncaster. We look forward to welcoming you back again in the future.
Kind regards,
Keith
Quick easy no issues with negotiation
Quick easy no issues with negotiation. Collected new car within 2 days.
2026年8月12日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Good afternoon Andrew,
Thank you for your great feedback, it’s fantastic to hear the whole process was quick and straightforward. We’re delighted everything went smoothly, with no issues during the negotiation, and that you were able to collect your new car so quickly.
Kind regards,
Dean
Vertu Motors - Toyota Doncaster からの回答
Hi Howard,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you had an easy, helpful, and friendly buying experience with Toyota Doncaster. Providing a straightforward and enjoyable journey for our customers is exactly what we strive for, so it's wonderful to know that the team delivered this for you.
Your kind feedback is greatly appreciated and will be shared with the team, who will be delighted to hear your comments.
Thank you again for choosing Toyota Doncaster. We hope you enjoy many happy miles in your new vehicle.
Kind regards,
Liza.
Julie at Doncaster was absolutely…
Julie at Doncaster was absolutely brilliant from start to finish. She explained everything for me.
2026年8月10日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Hi Pauline,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that Julie provided such brilliant service from start to finish during your experience with Toyota Doncaster. Taking the time to explain everything clearly and ensuring customers feel informed and confident throughout their journey is exactly what we strive for.
Your kind comments will mean a great deal to Julie, and we'll be sure to pass your feedback on to her. We know she'll be delighted to hear that she made such a positive impression.
Thank you again for choosing Toyota Doncaster. We look forward to welcoming you back in the future.
Kind regards,
Liza.
Greg & Dave - Doncaster. Great team!
Greg, Dave & team at Doncaster vertu Toyota were a joy to deal with. They jumped through hoops to overcome Toyota overseas poor supply issues, I was kept upto date throughout the process and they managed to get the delivery done a few days earlier than expected. Would recommend to all. Didn’t once feel pushed or rushed during the sales stage either, it was made quite comfortable and felt at home.
2026年8月7日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Thank you for your wonderful feedback. We're delighted to hear that Greg, Dave and the team kept you updated throughout the process and were able to deliver your vehicle earlier than expected. It's also great to know that you felt comfortable and under no pressure during the sales journey.
Thank you for your recommendation and for choosing Vertu Toyota Doncaster.
Many thanks,
Chloe
Awesome experience at Vertu Doncaster
Vertu Toyota Doncaster were helpful in helping us make a decision on my car, Kobby was greatly helpful throughout the whole process!
2026年7月9日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Thank you for your wonderful feedback. We're delighted to hear that the team at Vertu Toyota Doncaster were able to help you make the right decision when choosing your car. It's especially great to know that Kobby was so helpful throughout the entire process and provided the support you needed every step of the way.
Many thanks,
Chloe
Very professional
Very professional, no pressure to sell us a car, aloud to walk around all cars on sale on our own.
And the individual who dealt with my wife and I was polite at all time.
2026年8月6日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Yaris Purchase from Toyota Doncaster
Brilliant service from Julie from start to finish. Nothing was too mch trouble. Can't recommend enough.
2026年8月4日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Good afternoon Laura,
Thank you for your wonderful feedback, it’s great to hear Julie provided such brilliant service from start to finish. We’re delighted nothing was too much trouble and really appreciate your recommendation.
Kind regards,
Dean
This was a very smooth experience…
This was a very smooth experience thanks to Vertu Toyota's streamlined process. I would recommend Vertu Toyota Doncaster to friends and family because Sales Executive Callum Mullins was very kind and helpful. He prepared a very detailed video, which helped me decide to buy the car even before moving from my house. He was also diligent and transparent about every aspect of the process. Doncaster Vertu was always prompt with my calls and queries, as well as after-sales. I strongly recommend them for a premium experience.
2026年7月4日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Hi Huzeyfe,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a smooth experience with Vertu Toyota Doncaster. It’s wonderful to know Callum provided such kind, helpful and transparent service throughout, and that his detailed video helped you make such an informed decision before even leaving home.
We’re also pleased to hear the team were prompt in responding to your queries and continued to support you after your purchase.
Thank you for your recommendation and kind feedback. We hope you enjoy your new car!
Kind regards,
Kerry
From start to finish the service was…
From start to finish the service was amazing
2026年7月31日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Thank you for your fantastic feedback.
We’re delighted to hear that the service was amazing from start to finish and that the team helped make your experience such a positive one.
Your kind words are greatly appreciated, and we hope you enjoy your new car.
Kind regards,
Matthew
Very helpful and knowledgeable
Very helpful, friendly and knowledgeable staff at Toyota Doncaster. Thanks to Liam for being very patient. The after sale service is also good, Liam was happy to help with a couple of "user errors" in the weeks after purchase.
2026年7月3日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Hi C Beckett,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you found the team at Toyota Doncaster to be helpful, friendly, and knowledgeable throughout your experience.
It’s especially pleasing to know that our support continued after your purchase and that the team were happy to assist with any questions or "user errors" as you got to know your new vehicle. We believe great customer service doesn’t end when you drive away, so it’s wonderful to hear that our aftersales support made a positive difference.
Thank you again for your kind feedback. We’ll be sure to share your comments with the team, who will be delighted to receive them.
Kind regards,
Liza.
Excellent customer service from Julie…
Excellent customer service from Julie went through all the details of the car and the part exchange always on time highly recommended 👍
2026年7月27日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Hi Andrew,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received excellent customer service from Julie at Toyota Doncaster.
It’s wonderful to know that Julie took the time to explain all the details of the car and guide you through the part-exchange process, ensuring everything was clear and straightforward. We’re also pleased to hear that her punctuality and professionalism helped make your experience such a positive one.
Thank you for your recommendation. We’ll be sure to pass your kind feedback on to Julie and the team, who will be delighted to receive your comments.
Kind regards,
Liza.
Well done David and the Team.....
Well done David and the Team at Vertu Toyota at Doncaster...seamless process, made you feel special throughout, no pressure, just clarity and delivery. Thanks again!!
2026年7月23日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Hi Jock,
Thank you for your fantastic 5-star review!
We’re delighted to hear David and the team at Vertu Toyota Doncaster made the whole process seamless and helped you feel valued throughout. It’s wonderful to know you appreciated the clear, no-pressure approach and great customer service.
We’ll be sure to pass on your kind feedback to David and the team. Thank you for taking the time to share your experience.
Kind regards,
Kerry
Vertu Toyota
I dealt with a salesman called Dan Beagley at the Doncaster Vertu Toyota branch. I ordered my car in may 2026 and was told I would take delivery in July, during the waiting period Dan contacted me several times to keep me updated.
When I went to pick up my new vehicle Dan once again was so professional in his approach and attitude which made the deal better as I had an horrendous experience at the Baugh Green site.
He was clean tidy and actually looked the part, well done Dan.
All in all a smooth exchange and everything demonstrated on the vehicle. 10 out of 10 in every field
The girl on the front desk was also so polite and helpful.
It has been a pleasure dealing with Vertu Toyota at Doncaster and will certainly recommend this dealership
2026年7月20日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Thank you for your fantastic review.
We are delighted to hear that Dan Beagley kept you updated throughout your journey and provided such a professional experience when you collected your new vehicle. It's great to know that everything went smoothly and that all the features were explained clearly.
We're also pleased that our Reception team made you feel welcome and left such a positive impression.
Thank you for your recommendation and for choosing Vertu Toyota Doncaster. We hope you enjoy your new vehicle.
Kind regards,
Keith
I reserved a Toyota C-HR online as…
I reserved a Toyota C-HR online as advertised on both AutoTrader and Vertu’s official website. I paid the reservation fee, took time out of my day, and drove approximately two hours round trip to your Doncaster dealership.
Upon arrival, I inspected the vehicle, discussed it with the sales team, and completed a full test drive. Only after the test drive, when I was ready to proceed with the purchase, was I informed that the vehicle had been incorrectly priced and that Vertu would not honour the advertised price.
While I appreciate that genuine pricing errors can occur, I find it completely unacceptable that this was not identified and communicated to me before I travelled to the dealership. By the time I was informed, I had already spent considerable time and money making the journey and engaging in the sales process.
Allowing a customer to reserve a vehicle, travel to the dealership, inspect it, and complete a test drive before disclosing a pricing error demonstrates a serious breakdown in communication and falls well below the level of customer service I would expect from a national dealership group such as Vertu.
From a customer’s perspective, this experience was extremely disappointing and misleading. Regardless of whether the pricing error was genuine, the way it was handled caused me unnecessary inconvenience, wasted a significant amount of my time, and left me feeling that my custom was not valued.
2026年7月21日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1R2107 Kind regards, Liza.
Customer Service First Class,
Rite from the start, all Vertu Toyota Doncaster staff treated me as a Valued Customer,With the Information Given I was able to Choose my New Car with confidance.I was given all the infomation i .needed to drive the car Safely, the customer service was First Class.
2026年7月20日
自発的なレビュー
Vertu Motors - Toyota Doncaster からの回答
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。