I am happy the way I was treated at Vertu Toyota Leicester. Staff is very friendly and professional. Fid and Steve were very kind and explained all the details, very knowledgeable. I recommend to... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I went to Vertu Toyota after looking into what car i wanted so i could see it in person. Khyesh helped me by looking at the different models and colours. The test drive was a great drive and not just... もっと見る
企業が回答しました
It was a fantastic experience at VERTU MOTORS Leicester when I purchased my CHR +Design motor vehicle.I must award Lucy Hutchinson at the dealership 10 🌟 for her amazing people skills and selli... もっと見る
企業が回答しました
The sales team (in particular Lily) were very helpful. She explained every aspect of the new car which in these days one needs to be an electronic gizmo whiz kid. We appreciated that she explained al... もっと見る
企業が回答しました
企業情報
Vertu Motors - Toyota Leicester について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
129 Welford Road, LE2 6BE, Leicester, Leicestershire, 英国
- 0330 012 2414
4.7
優良
143件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely experience
I am happy the way I was treated at Vertu Toyota Leicester.
Staff is very friendly and professional. Fid and Steve were very kind and explained all the details, very knowledgeable.
I recommend to family and friends and I will definitely return for my next adventure.
2026年7月25日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Thank you for your wonderful feedback. We’re delighted to hear that you had such a positive experience at Vertu Toyota Leicester and that the team made you feel so well looked after.
It’s great to know that Fid and Steve provided friendly, professional and knowledgeable support, taking the time to explain everything clearly and ensure you felt confident throughout the process.
We truly appreciate your recommendation and look forward to welcoming you back for your next adventure.
Kind regards,
Matthew
Service excellent and staff very good
Service excellent and staff very good. Treated like a friend everyone kind and caring. Customer service could not be better.
2026年7月24日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Thank you for your wonderful review.
We are delighted to hear that you received excellent service and felt so well looked after by the team. Treating our customers like friends, with kindness, care, and respect, is exactly the experience we aim to provide.
Your comments about our customer service mean a great deal to us, and we're thrilled to know that it could not have been better.
Thank you for choosing Vertu Motors. We look forward to welcoming you back in the future.
Kind regards,
Keith
I went to Vertu Toyota after looking…
I went to Vertu Toyota after looking into what car i wanted so i could see it in person. Khyesh helped me by looking at the different models and colours. The test drive was a great drive and not just round the block, Khyesh helped tell me what to do as it was my first time in an automatic. He was really clear with all the information and friendly. I felt looked after. Glad I've picked my new perfect car a Yaris cross, what an upgrade! Thank you!
2026年7月22日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Thank you for your wonderful review.
We are delighted to hear that Khyesh provided such a friendly and helpful experience while helping you choose your new Toyota Yaris Cross. It's great to know that he took the time to explain the different models and colours, and helped make your first experience driving an automatic both enjoyable and confidence-inspiring.
We're thrilled that you've found your perfect car and that you're so pleased with the upgrade. Thank you for choosing Vertu Toyota and for sharing your experience.
Kind regards,
Keith
Incredible Service
I felt truly valued from beginning to end. Having found my dream car online at the dealership I called and made an appointment to view the vehicle.
I was immediately told that the one I wanted had been sold, but there was another that was similar and I was welcome to come and view that one.
I went to see vehicle the following day with my friend who is very knowledgeable about cars and all things related, as he owns his own garage.
We were both impressed by the salesman’s knowledge. He answered most of the questions that my friend had when he gave the overview and he was more than happy to answer anything we asked even the girly style questions. I found him kind, knowledgeable, and receptive to my needs and budget.
We went outside and I was able to sit in the vehicle and be shown the key points whilst my friend checked the bodywork. There was a scratch on rear passenger side but we were advised that it was on the list to be removed.
The purchase was made, and I did add some extras all of which were sorted for the following day when surprisingly I was able. To collect my my car.
The receptionist greeted me by my name and the salesman could not have done any more to reassure me that the right choice had been made the following day.
He was very thorough during the handover and went the extra mile to pair my phone to the Toyota system.
Before I left, he assured me that I could contact him at any time with any problem and even come into the dealership for help. If he wasn’t available, somebody else would be happy to help me. I genuinely believe this to be true.
I drove off feeling confident and happy. I love my car even more than I thought I would.
If anyone I know is looking for a Toyota new or used car I shall certainly recommend 100%.
2026年7月21日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Hi Jan,
Thank you for taking the time to leave such a detailed and wonderful 5-star review. We’re absolutely delighted to hear that you felt truly valued from beginning to end and that your experience with Toyota Leicester exceeded your expectations.
It’s fantastic to know that, although your original choice had been sold, the team were able to help you find a suitable alternative and provide the support and information you needed to make a confident decision. We’re especially pleased that the salesperson’s knowledge, patience, and willingness to answer every question helped put you at ease throughout the process.
We’re also delighted that your collection experience was so positive, from the warm welcome on arrival to the thorough handover and assistance with setting up your phone. Providing ongoing support after purchase is very important to us, so it’s wonderful to hear that you left feeling confident, reassured, and excited about your new car.
Thank you for your kind recommendation and for sharing your experience. We hope you continue to enjoy your new Toyota for many years to come.
Kind regards,
Liza.
Amazing customer service
Communication, attention to detail, really interested and supportive customer service. Efficient, solution focussed, humour and positive approach by everyone we met there.
2026年7月20日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Hi Clare,
Thank you for your fantastic 5-star review!
We’re delighted to hear you received such supportive and customer-focused service from the team at Vertu Toyota Leicester. It’s wonderful to know the communication, attention to detail and positive approach stood out throughout your experience.
We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
Kerry
I had a wonderful experience dealing…
I had a wonderful experience dealing with Vertu Motors. Sonia was incredibly helpful, professional, and went above and beyond to make sure everything went smoothly. The customer service here is excellent!
2026年7月16日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Thank you so much for your kind words! We are so happy to hear that Sonia was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent service from Sonia Kanani
I was introduced to Sonia Kanani, Sales Advisor, by Paresh Vaja from the Service Department, and I couldn't have asked for a better experience.
Sonia is a delightful young lady with excellent manners, outstanding communication skills, and a thorough knowledge of the vehicles she sells. From the moment I placed my order for my Toyota Corolla Hybrid Hatchback until the day of delivery, she kept me fully informed every step of the way.
At 77 years of age, I appreciated Sonia's patience and kindness in taking the time to explain all the new controls, features, and technology in a clear and respectful manner. She made sure I felt comfortable and confident before I drove away.
Even after taking delivery, I have visited Sonia a couple of times for further guidance and clarification on some of the controls. Each time, she has welcomed me with her usual warm smile and has been more than happy to help.
My experience at Vertu Motors Leicester has been excellent, and that is largely thanks to Sonia's exceptional customer service. She is a real credit to the dealership.
A big thank you to Sonia, and also to Paresh for introducing me to her. I would happily give Sonia 10 out of 10 for her outstanding service.
Surendra
2026年6月11日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Thank you, Surendra, for your wonderful feedback. We are delighted to hear that Sonia provided such exceptional service throughout your Toyota Corolla Hybrid purchase. Your kind words about her patience, communication, and dedication to ensuring you felt confident with your new vehicle are greatly appreciated. We will be sure to share your comments with Sonia and Paresh, who will be thrilled to know they made such a positive impact on your experience. We wish you many happy miles in your new Corolla and look forward to welcoming you again in the future. 🚗😊. Kind regards, Selina
I recently purchased a used Toyota C-HR…
I recently purchased a used Toyota C-HR GR on 2 July 2026, and I couldn't be happier with both the vehicle and the service I received. Kelvin Nokonda was an outstanding sales representative throughout the entire process. From the moment I arrived, he took the time to understand my needs, answered all of my questions patiently, and helped me choose the car that was the best fit for me. His knowledge, professionalism, and friendly approach made the experience completely stress-free. The team at Toyota Vertu Leicester made the purchasing process smooth, straightforward, and enjoyable. Everything was explained clearly, and I felt supported from start to finish. I highly recommend both Kelvin Nokonda and the Toyota Vertu Leicester dealership to anyone looking for a quality vehicle and exceptional customer service. Thank you for making my car-buying experience such a positive one.
2026年7月2日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Hi Cris,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such a positive experience purchasing your Toyota C-HR GR from Vertu Toyota Leicester. It’s wonderful to know Kelvin provided outstanding service throughout, taking the time to understand your needs, answer all your questions and help you find the right car for you.
We’ll be sure to pass on your kind feedback to Kelvin. His knowledge, professionalism and friendly approach are qualities we’re very proud of, and it’s great to hear they helped make your experience so smooth and stress-free.
Thank you for your recommendation and for choosing Vertu Toyota Leicester. We hope you enjoy every mile in your new Toyota C-HR GR!
Kind regards,
Kerry
From order to delivery we had a great…
From order to delivery we had a great experience. Stuart was professional and knowledgeable and kept things moving forward.
2026年7月4日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Thank you for your great review. We're delighted to hear that you had such a positive experience from order through to delivery. It's wonderful to know that Stuart's professionalism, knowledge, and communication helped keep everything running smoothly throughout the process.
Many thanks,
Chloe
Excellent service.
Prompt attention. Looked after well by Lily who came in on her day off to hand over the keys to a car I purchased. Reassuring to have the manager also introduce themselves and offer help as needed.
2026年6月30日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Good afternoon,
Thank you for your kind feedback, it’s great to hear you were looked after so well throughout. We’re especially pleased Lily went the extra mile to accommodate you, and that the team helped make the whole experience reassuring and straightforward.
Kind regards,
Dean
Excellent customer service
⭐⭐⭐⭐⭐
Outstanding service from Stuart at Vertu Leicester.
From the very beginning, Stuart went above and beyond to make sure I found the perfect car. He took the time to understand exactly what I was looking for, kept me informed every step of the way, and was always available to answer any questions.
What stood out most was his honesty, reliability, and genuine commitment to customer satisfaction. At no point did I feel pressured. Instead, I felt supported and confident that Stuart was helping me make the right decision.
In a world where great customer service can be hard to find, Stuart truly exceeded all expectations. He is a real asset to Vertu Leicester and has made the entire experience smooth, enjoyable, and stress free.
I would not hesitate to recommend Stuart and Vertu Leicester to family and friends. Thank you for such exceptional service.
2026年6月29日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Thank you for your fantastic feedback. We’re delighted to hear that Stuart provided such outstanding support, going above and beyond to help you find the perfect car.
It’s great to know his honest, reliable and pressure-free approach gave you confidence throughout and made the whole experience smooth and enjoyable. Your recommendation means a great deal to us, and we’ll be sure to pass on your kind words to Stuart and the team at Vertu Leicester.
Kind regards,
Matthew
It was a fantastic experience at VERTU…
It was a fantastic experience at VERTU MOTORS Leicester when I purchased my CHR +Design motor vehicle.I must award Lucy Hutchinson at the dealership 10 🌟 for her amazing people skills and selling technique nothing was too much trouble for her. She made our experience really worthwhile.
My car is first class the build finish and technology of this vehicle is outstanding. It was a pleasure to drive it home. Thank you everyone at VERTU MOTORS LEICESTER especially Lucy.
This is a genuine purchase
Kind regards
PHILIP R
2026年6月25日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Hi Philip,
Thank you for your fantastic feedback.
We’re delighted to hear you had such a great experience at Vertu Motors Leicester and that you are so pleased with your new CHR +Design. It is wonderful to know Lucy provided such outstanding service and made your purchase so enjoyable.
We will be sure to pass your kind comments on to Lucy and the wider team.
Kind regards,
Danielle
My purchase / part exchange was handled…
My purchase / part exchange was handled very professionally. When toyota made an admin error, under pricing the new vehicle, they honoured the price. Trustworthy and efficient.
2026年6月18日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Hello Andy,
Thank you for your great review! We’re delighted to hear your purchase and part exchange were handled so professionally, and that the team demonstrated honesty and efficiency throughout.
We really appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Kerry
Vertu Motors - Toyota Leicester からの回答
Good afternoon
Thank you for your feedback, it’s great to hear Kelvin made such a strong impression.
Kind regards,
Dean
This is our first car bought online
This is our first car bought online, we found Lucy and her team so helpful through every stage .
We are absolutely thrilled with our new car and wouldn’t hesitate to buy another car with Vertu.
2026年6月22日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Hi Carol,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that your first online car‑buying experience was such a positive one with Vertu Toyota Leicester.
It’s wonderful to know that Lucy and her team supported you every step of the way, making the process smooth and reassuring. We’re especially pleased to hear that you’re absolutely thrilled with your new car — that’s exactly what we aim for.
Your kind words and willingness to return in the future mean a great deal to the whole team. If you ever need anything else, we’re always here to help.
Kind regards,
Liza.
Excellent customer service
Sonia was very knowledgeable and attentive throughout the experience
2026年6月10日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Good afternoon Harry,
Thank you for your feedback. I’m pleased to hear Sonia was knowledgeable and attentive throughout your experience, helping to make everything run smoothly.
Kind regards,
Dean
Very helpful
Very helpful, made sure customer was happy.
Good reliable vehicle.
Would always recommend to others.
2026年6月4日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Good morning Patricia,
Thank you for your review. It’s great to hear that the team were so helpful and made sure you were happy throughout. We’re also pleased you’re enjoying a reliable vehicle, and we really appreciate your recommendation.
Kind regards,
Dean
Brilliant Service!
It was Perfect! - right from the start of the transaction to when i collected the car. Fid the sales executive knows his stuff! and he kept me updated as to the progress of the transaction. Though we communicated mostly by email, his responses were so quick that it felt like we were chatting face to face. There were no undue silence in our communication - thanks Vertu and thanks Fid!
2026年5月30日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Hi Eseosa,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re absolutely delighted to hear that your experience at Vertu Toyota Leicester was perfect from start to finish.
It’s wonderful to know that Fid provided such knowledgeable and attentive service, keeping you fully updated throughout the process. We’re especially pleased to hear how responsive and seamless the communication felt, even over email — that truly reflects the level of service we aim to deliver.
Your kind words will mean a great deal to Fid and the team. Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new car.
Kind regards,
Liza.
Fidelis was so great to deal with from…
Fidelis was so great to deal with from start to finish. Highly recommend
2026年5月30日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Thank you for your wonderful feedback. We’re delighted to hear that Fidelis provided such a great experience from start to finish.
Delivering a seamless and positive customer journey is exactly what we aim for, so it’s fantastic to know Fidelis made such a strong impression.
We really appreciate your recommendation and hope to welcome you back again in the future.
Kind regards,
Keith
My experience was soo amazing Sonia…
My experience was soo amazing Sonia did a fantastic work , and I received my car on time thank you so much .
2026年5月29日
自発的なレビュー
Vertu Motors - Toyota Leicester からの回答
Good morning Charles,
Thank you for your kind feedback. It’s great to hear Sonia provided such fantastic service and that everything came together smoothly with your car arriving on time.
Enjoy your new car!
Kind regards,
Dean
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。