Vertu Motors - Toyota Sheffield レビュー 

Vertu Motors - Toyota Sheffield からの回答

2026年6月11日

Good afternoon Lindsey,

Thank you for your lovely feedback. It’s great to hear how highly you rate both Toyota and the Sheffield dealership, and that the whole team made you feel so welcome from the moment you arrived.

We really appreciate your kind words.

Kind regards,
Dean

Vertu Motors - Toyota Sheffield からの回答

2026年6月10日

Good morning Hazel,

Thank you for your review. It’s great to hear that Ross provided helpful and pressure‑free support throughout. We’re sorry for the delay on collection, but pleased the manager was able to step in, apologise, and provide a loan car to keep things moving smoothly.

We really appreciate your feedback.

Kind regards,
Dean

Vertu Motors - Toyota Sheffield からの回答

2026年6月9日

Thank you for your great feedback. We’re delighted to hear that Ethan was so helpful and knowledgeable, and that he made your experience purchasing your electric van a positive one.

We look forward to welcoming you back again in the future.

Kind regards,
Matthew

Vertu Motors - Toyota Sheffield からの回答

2026年6月8日

Good morning,

Thank you for your review. It’s great to hear that Ross was always available to support you, answering your questions and helping secure the best deal. We’re pleased the process felt smooth and stress‑free throughout.

Kind regards,
Dean

Vertu Motors - Toyota Sheffield からの回答

2026年6月4日

Hi Martin,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear about your experience at Vertu Toyota Sheffield.
It’s wonderful to know that Jordan provided such knowledgeable and patient support, taking the time to explain all the features and settings to ensure you felt confident with your new car. He’ll be really pleased to read your kind feedback.
We also really appreciate your honest comments regarding the valeting. While we’re sorry it wasn’t perfect on this occasion, it’s great to hear that Jordan acted quickly to address this and that it didn’t take away from your overall experience. Feedback like this helps us continue to improve.
Thank you again for your kind words and for recognising the team’s customer service. We hope you enjoy every mile in your new car.
Kind regards,
Liza.

Vertu Motors - Toyota Sheffield からの回答

2026年5月29日

Hi Mrs Farrell,
Thank you for your fantastic review! We’re delighted to hear you had such a positive experience with us at Toyota Sheffield.
It’s wonderful to know James looked after you so well and guided you through every step of your new car journey.
We really appreciate your feedback and hope you’re enjoying your new car!
Kind regards,
Kerry

Vertu Motors - Toyota Sheffield からの回答

2026年5月28日

Hi there,

Thank you for your fantastic 5-star review! We’re delighted to hear that you and your wife had such a great experience with the team at Toyota Sheffield.

It’s wonderful to know that Ross made the whole process effortless and went above and beyond to accommodate you both. The personal touches—like having the cars displayed in the showroom and helping set everything up—really do make a difference, so it’s great to hear how much you appreciated them.

We’re especially pleased that Ross was able to help with everything from the finer details like number plates to getting you familiar with all the new features—your kind words will mean a lot to him and the wider team.

Thank you again for taking the time to share your experience.

Kind regards,
Kerry

Vertu Motors - Toyota Sheffield からの回答

2026年5月24日

Thank you for your kind feedback.
We’re delighted to hear you experienced great service and found the team to be friendly and knowledgeable. It’s fantastic to know the whole process was quick and easy for you — exactly what we aim to deliver for every customer.
We truly appreciate your support and hope you’re enjoying your new car. We look forward to welcoming you again in the future.
Kind regards,
Keith

Vertu Motors - Toyota Sheffield からの回答

2026年5月22日

Hi Neil,
Thank you so much for your wonderful feedback. We're delighted to hear that you felt at ease from the moment you walked in — that’s exactly the kind of welcoming experience we aim to provide.
It’s lovely to know that Teresa looked after you so well, making sure you were comfortable throughout your visit. We’re also really pleased to hear that Ross went the extra mile to find you a Yaris with lower mileage that better suited your needs, and helped you secure the right car for you.
Having a few laughs along the way is always a bonus too — it’s great to hear the whole team made your experience enjoyable as well as smooth.
Your kind recommendation of Toyota Hillsborough means a great deal to us. Thank you again for taking the time to share your experience.
Kind regards
Dawn

Vertu Motors - Toyota Sheffield からの回答

2026年5月22日

Hi Trevor, Thank you so much for sharing such a lovely and thoughtful review. We're delighted to hear that your entire experience — from the warm welcome at reception through to your time with the sales team — was simply perfect.
A special thank you for mentioning Emmanuel. It’s wonderful to know he guided you so well through the leasing process, taking the time to understand your needs and helping you make the right decision. His helpful, courteous approach is exactly what we aim to provide, and your kind words will mean a great deal to him.
We truly appreciate you taking the time to share your experience.
Kind regards
Dawn

Vertu Motors - Toyota Sheffield からの回答

2026年5月22日

Hi Jackie,
Thank you for your fantastic 5-star review! We’re delighted to hear that you consistently receive such a warm welcome from the team at Toyota Sheffield.
It’s great to know that the staff are always friendly and helpful, making each visit a positive experience. Your kind words about the excellent customer service and your recommendation will mean a lot to the team.
We really appreciate you taking the time to share your feedback.
Kind regards,
Kerry

Vertu Motors - Toyota Sheffield からの回答

2026年5月16日

Hi Carole,

Thank you for your fantastic 5-star review! We’re delighted to hear how excited you were to collect your new Yaris Cross and that you had such a positive experience with the team at Toyota Sheffield.

It’s wonderful to know that Emmanuel provided such professional and courteous support throughout, making the whole process smooth and enjoyable. We’re also pleased to hear that the wider team made you feel welcome and well looked after.

We really appreciate you taking the time to share your experience—enjoy your new car!

Kind regards,
Kerry

Vertu Motors - Toyota Sheffield からの回答

2026年5月14日

Hi Jane
Thank you so much for taking the time to share such a detailed and heartfelt review. We're absolutely delighted to hear that your experience with Vertu Toyota has been so positive — especially when compared to your previous experiences elsewhere.
It truly means a great deal to know that, despite your initial reservations, the professionalism and service you received helped restore your confidence and made your third Toyota Aygo purchase such a success. We’re especially pleased to hear that you’re delighted with your car just days into ownership.
A big thank you for recognising Jordan Tidy — your “20/10” rating will mean a lot — along with Theresa Smith and Ryan Angell. It’s wonderful to know that their genuine, welcoming, and supportive approach made such a difference to your experience.
Your recommendation, particularly to others who may feel apprehensive, is incredibly important to us and very much appreciated.
Enjoy your new Aygo, and thank you again for your kind words.
Kind regards
Dawn

Vertu Motors - Toyota Sheffield からの回答

2026年5月14日

Hi Mick

Thank you for your lovely feedback. We're really pleased to hear that the team were helpful while still giving you space to make your own decision — that no‑pressure approach is exactly what we aim for. It’s great to know you had such a pleasant experience with us.
Your comments are truly appreciated.
Kind regards
Dawn

Vertu Motors - Toyota Sheffield からの回答

2026年5月14日

Good afternoon Gillian,

Thank you for your fantastic review. It’s great to hear you’ve received such consistently excellent service over the years and that James made your latest purchase a positive, pressure‑free experience. We’re also pleased to hear your kind words about Teresa and the wider team — it really reflects the welcoming atmosphere we aim to create.

We truly appreciate your continued loyalty.

Kind regards,
Dean

Vertu Motors - Toyota Sheffield からの回答

2026年5月6日

Good afternoon Manish,

Thank you for such a thoughtful review. It’s great to hear that buying your daughter’s first car was such a positive experience and that everything felt comfortable and well explained from the start. We’re really pleased that Hamza took the time to understand your needs, clearly talk through the options and pricing, and keep you informed at every step without any pressure. It’s lovely to know the handover presentation also helped make the collection feel special, especially with everything arranged at short notice.

Thank you again for your recommendation.

Kind regards,
Dean

Vertu Motors - Toyota Sheffield からの回答

2026年4月24日

Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP3MR2404 Kind regards, Matthew.

Vertu Motors - Toyota Sheffield からの回答

2026年4月18日

Hi Dan,
Thank you for the lovely review. Great to hear the team were so professional and welcoming, and that you were looked after from the moment you arrived — from the warm greeting and helpful advice to the complimentary home delivery.
It’s also fantastic that they followed up after your purchase to make sure everything was going well. Really appreciate you sharing your experience.
Kind regards,
Kerry

Vertu Motors - Toyota Sheffield からの回答

2026年4月16日

Hi Gareth and Archie,
Thank you for your lovely feedback. We're delighted to hear that collecting your new car today was such a positive experience. It’s great to know that Jordan Tidy kept you well informed throughout the order process and supported you so efficiently along the way. We’re especially pleased to hear that his friendly, approachable manner helped put you at ease and that he took the time to explain everything clearly.
Your kind words are truly appreciated, and we hope you enjoy every mile in your new car.
Kind regards
Dawn

Vertu Motors - Toyota Sheffield からの回答

2026年4月8日

Good afternoon Nisha,

Thank you for your kind review. I’m really pleased to hear you had such a positive experience and that Jordan was supportive and understanding throughout the process. It’s great to know you’re happy with the condition and comfort of your car as well.

Kind regards,
Dean