Vertu Motors - Vauxhall Northampton レビュー 31

Staff very professional and friendly

I purchased a vehicle in February 2026. This went smoothly and the salesman Shayne Robotham was very good and assured that the car would be checked before I bought it. Within 2 weeks the drivers seat failed as the adjuster handle had broken away from the main seat. I am afraid that having raised the complaint immediately I was passed from Shayne to Edward Stephens, a Manager. I am still chasing resolution some 4 months later. I had to chase them repeatedly and was left feeling that, as they had my money I was not a priority. The seat had clearly been patched as the stitching had come away and should have been picked up in their checks before they sold me the vehicle. I am really Dissapointed as I don't expect this level of service from a main dealer. I am now considering raising a complaint to the Motor Ombudsman if the complaint isn't resolved soon.

Kwame was our main contact. He was very helpful throughout the procedure and always answered any questions we had. Very happy with our new car.

Smooth transaction with the purchase of my new vehicle and part exchange of my old vehicle.
Shayne was very helpful and kept me informed of everything he was very polite and great to deal with.

Overall, great experience. The price of the car was good and in excellent condition for a used car. Ibrahim was knowledgeable and very helpful throughout the process. I’d definitely recommend

I had an excellent experience from start to finish.
Although the team were clearly very busy, I was kept reassured throughout and the process felt smooth and stress-free.
I am absolutely delighted with my new car-I truly love it. The level of service I received was exceptional, and Kostas in particular was professional, supportive, and a pleasure to deal with. Nothing felt too much trouble, and I telt valued as a customer throughout the entire journey.
I would also like to recognize the colleague who assisted during the final stages. She took the time to explain how the hybrid system works and provided very helpful information. Although I didn't catch her name, her professionalism and friendly approach made a real difference.
Overall, this was a seamless and positive experience, and I would not hesitate to return in the future. I will certainly be recommending them to tamily and friends.

Well this will be a strange review but i feel its worth mentioning.

My wife was looking for an EV car (was new to it) and the sales person at the dealership was really helpful and found her a good car, low miles, good brand within her price range.

So my wife went forward and put a deposit down to see the car (which at the time was in reading i believe) , was really impressed with how helpful they were.

Later that day, looking over the spec, the car was not going to be ideal due to not having fast charging capability. Hindering her a little in terms of long trips. Easy mistake to make and so that afternoon we tried to call and they were closed. We rang HQ and let them know we needed to cancel and also sent over emails (was not going to be open until the monday).

The reason for a 5 star review is that a deposit was made, and agreement in place and whilst we did make effort to let the know as soon as possible, it could have ended up with us just loosing out on the deposit. Understandable considering it was not their error.

In the end, they did not, they emailed back on the Monday, happy to cancel and our deposit was refunded within 2 days. No arguments etc.

This level of customer service and ethics are not always found in 2026 and its why i have took the time to do a review and share this experience with all. Just through that process of customer service i would recommend this dealer and would use them in the future. It says a lot about how they operate and i am sure that would then echo into all aspects they take on.

Also a quick caveat, we did move fast, we did that so they would not have expense and hopefully get a refund. If i had left it 2-3 days then i would expect to loose out 100% and so i think its only fair to say this in case others feel that would be simple. Yes, i this case it should be, but not if i had left it too long.

Great work Vertu Northampton, well done. I will be sure to let others know how you dealt with things so well.

After a smooth purchase of a used 2022 Citreon C3 Aircross PureTech 1.2 Shine Plus with the salesman being so helpful, I have experienced a less favourable and extremely stressful after sales experience at Vertu Northampton Vauxhall.
The car I purchased (WK22 WZD) went into limp mode just over three months of purchasing the car. Then less than a month later the warning lights came on (spanner and oil light flashing). Both times the diagnostics showed nothing wrong. As there were two separate faults with the warning system, I lost all confidence in the car and exercised my right under the Consumer Rights Act 2015 to receive a refund. This has been refused and my complaint to head office closed. I now drive a car where I feel I cannot trust the warning system. Only time will tell if another fault occurs.
Would you want to keep a car where the warning lights and going into limp mode are activated for no reason at all and are meaningless?
NOTE - the automated response to this review below is untrue. They do not respond when you email them as requested!
UPDATE: The same warning light happened again. This time they agreed to give me a full refund... at last! The car is now back on the market.

Service is professional and informative.
Friendly experience without being pushy. Recommended.

I’m extremely disappointed with the service I received from Vertu Vauxhall Northampton.

I paid £43.20 for a Battery State of Health check, but I was not provided with any result after my appointment and had to chase multiple times. On my first call, I spent around 15 minutes on hold while the staff member appeared to be searching for information, before being told the report would be emailed within 24 hours.

After receiving nothing, I called again and was then told the report would come from Vauxhall within a week, which contradicted the earlier information.

Following several unanswered calls and continued pressure from my side, I eventually received an SOH document via email from a Senior Service Advisor. What is concerning is that this arrived within minutes once I pushed further, despite previously being told it would take up to a week.

This raises serious concerns about the timing and reliability of the report, and whether the check was actually completed at the time of my visit. The overall experience felt disorganised, with poor communication and inconsistent information throughout.

I paid for a service and had to chase repeatedly just to receive basic results. Based on this experience, I cannot recommend this garage.

Friendly staff

Excellent staff. Very honest and helpful.

A great experience, Ashley was very helpful, professional and friendly.

Kostas was most professional in his dealings with us, he is a credit to the company and went through everything about the car and the buying of it. Would recommend this dealer.

From the moment we walked onto the forecourt at Vertu Vauxhall Northampton the service we received was truly amazing. No pressurised selling, just first class helpful customer service. Thank you to Shane and Costas who have looked after us wonderfully well and managed our purchase.

They were curtious friendly and very informative.

Great service made everything easy

Excellent service from the dealership from the first call to the delivery of my car, everything was explained in detail, questions I had were answered truthfully, such an easy process from start to finish, happy customer thanks to Shayne

Brilliant customer service provided by Shayne and Andrew. Knew everything about electric cars and gave me a great knowledge about how the Vauxhall electric car works. I ended up leasing a car from Vertu and very happy with the experience and car I came away with. Strongly recommend the Northampton branch. Thank you both.

The video of the sales person was great idea to get things going from the start. All staff friendly and made us feel at ease. Thank you all