Helpful service Kwame was especially good. If you are looking for a new vehicle and also want a good deal on your old one for a quick exchange I’d suggest using them.
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レビュアーのコメントを見てみましょう
What a refreshing change from other local car dealerships. Ian Earle’s is a credit to Vertu. Very knowledgeable about the product, was able to answer all our questions. A very pleasant experience, th... もっと見る
企業が回答しました
Went in for a Citroën recall today. Excellent communication from start to finish. Booking was easy, recieved at reception by Charlotte, very friendly and professional. Left the keys went home. Communi... もっと見る
企業が回答しました
Firstly excellent exchange rate for my old VW Polo, came out with a gleaming nearly new VW Golf all within 4 hours. Special mention to Iain and Nick at Vertu Vauxhall Northampton for their humour and... もっと見る
企業が回答しました
企業情報
Vertu Motors - Vauxhall Northampton について
当該企業による記述
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
連絡先
Carousel Way, NN3 9HG, Northampton, Northamptonshire, 英国
- 0344 558 7301
4.3
優良
49件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 96％に回答しています
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Helpful service. Do more than you know.
Helpful service Kwame was especially good. If you are looking for a new vehicle and also want a good deal on your old one for a quick exchange I’d suggest using them.
2026年8月25日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Hi Lavern,
Thank you for taking the time to leave us such a fantastic 5-star review.
We're delighted to hear that you received helpful service from the team at Vauxhall Northampton and that Kwame made such a positive impression during your experience.
It's wonderful to know that you found the process straightforward and were pleased with the part-exchange offer on your previous vehicle. We always strive to make upgrading your car as easy and hassle-free as possible, so it's great to hear that this was reflected in your visit.
We're especially pleased to hear your kind comments about Kwame. We'll be sure to pass your feedback on to him, and we know he'll be delighted to hear how much you appreciated his help.
Thank you again for your recommendation and for choosing Vauxhall Northampton. We hope you enjoy many happy miles in your new vehicle.
Kind regards,
Liza.
The most valuable customer on the planet
I was treated as if i was the most valuable customer on the planet! Thank you Ed and Rachel
2026年8月25日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Thank you for your fantastic review.
We are delighted to hear that Ed and Rachel made you feel so valued throughout your experience. Providing exceptional customer service and ensuring every customer feels welcomed and appreciated is exactly what we strive for.
Your kind words mean a great deal, and we will be sure to pass your feedback on to Ed and Rachel.
Kind regards,
Keith
I have been trying to get vertu…
I have been trying to get vertu Northampton to put right issues on a vehicle I brought from them and not one of the managers can return my calls it has been in twice and they still can’t sort it properly I have tried to put the matter to upper management and not even they have bothered I will never buy another car from vertu or vertu Northampton the service was appalling
2026年7月7日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Good morning, Raymon . Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Danielle
Went in for a Citroën recall today
Went in for a Citroën recall today. Excellent communication from start to finish. Booking was easy, recieved at reception by Charlotte, very friendly and professional. Left the keys went home. Communication was great, got a link to work carried out, phone call to collect vehicle within the day. Overall great experience at Vertu. Thank you Charlotte for your professionalism. Happy customers!
2026年8月7日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
For once a great experience in buying a car, came away very happy
Firstly excellent exchange rate for my old VW Polo, came out with a gleaming nearly new VW Golf all within 4 hours. Special mention to Iain and Nick at Vertu Vauxhall Northampton for their humour and understanding in sorting this out so speedily, really appreciate it guys.
2026年7月17日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Hi Gregory,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you received an excellent valuation for your Volkswagen Polo and were able to drive away in your gleaming nearly-new Volkswagen Golf so quickly.
It’s wonderful to know that Iain and Nick made such a positive impression with their humour, understanding, and efficiency throughout the process. We’re pleased they were able to make everything happen so smoothly and ensure you had a great experience from start to finish.
Thank you again for your kind words. We’ll be sure to pass your feedback on to Iain, Nick, and the team at Vauxhall Northampton.
We hope you enjoy every mile in your new Golf.
Kind regards,
Liza.
Kosta was so helpful & kind
Kosta was very kind, and helpful. Understood my concerns as 1st time automatic driver - showed me everything and re-assured me. Very patient.
Would recommend Northampton to anyone.
2026年7月22日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Hi,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Kosta provided such kind, patient, and helpful support throughout your experience at Vauxhall Northampton.
It’s especially wonderful to know that, as a first-time automatic driver, you felt reassured and well supported. Taking the time to explain everything clearly and helping customers feel confident with their new vehicle is exactly the level of service we strive to deliver.
Thank you for your recommendation and for sharing your experience. We’ll be sure to pass your kind feedback on to Kosta and the team at Vauxhall Northampton.
Kind regards,
Liza.
Motability Car Shopping
Our original speculative visit about a motability car was handled in a friendly, thorough and polite manner by Ashley Davis the salesman. We had the car ordered in an hour and a half and Ashley had explained each step in full, he found us a car they had in stock in the colour we wanted so we could view it physically not just on the PC screen, also had the model for us to sit in and test the seats were comfortable for me with my condition. He kept in contact with us regularly and the car was delivered in 8 weeks not the 18 when we ordered it, which was a nice surprise. Collecting the car was a quick and easy transaction lasting no more than an hour. I can't fault Ashley or the business overall for their excellent service all round.
2026年5月14日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Thank you for your wonderful review.
We are delighted to hear that Ashley Davis provided such a friendly, thorough, and professional experience throughout your Motability journey. It's fantastic to know that he took the time to explain everything clearly, helped you find the right vehicle, and ensured you could see and sit in the model before making your decision.
We're also pleased that Ashley kept you updated throughout and that your car arrived much sooner than expected. It's great to hear that collection day was quick and straightforward too.
Thank you for your kind words and recommendation. We will be sure to pass your feedback on to Ashley and the team.
Kind regards,
Keith
What a refreshing change from other…
What a refreshing change from other local car dealerships. Ian Earle’s is a credit to Vertu. Very knowledgeable about the product, was able to answer all our questions. A very pleasant experience, thank you Ian, you did a great job for us!!
Excellent handover experience from Ibrahim aswell, who stepped in as Ian was on leave. Went over everything in great detail, never had an experience quite like it, another credit to Vertu! Would definitely recommend.
2026年7月18日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Hi Kathryn,
Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear that your experience with Vauxhall Northampton was such a refreshing change and that both Ian and Ibrahim made such a positive impression.
It’s fantastic to know that Ian’s product knowledge and friendly approach helped answer all your questions and made the purchasing process so enjoyable. We’re also pleased that Ibrahim stepped in during the handover and took the time to explain everything in such great detail, ensuring you felt completely confident with your new vehicle.
Your kind words about both team members being a credit to Vertu mean a great deal, and we’ll be sure to pass your feedback on to them. Thank you also for your recommendation.
Kind regards,
Liza.
My experience with Vauxhall Northampton…
My experience with Vauxhall Northampton was exceptional. Zaayan was a great person to deal with going beyond my expectations, I couldn't recommend him enough. He was not pushy, listened to my needs and I couldn't of asked for much more. They offered fair and reasonable prices for their vehicles and my part exchange. Would recommend anyone to go through Vertu Vauxhall Northampton.
2026年7月14日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Thank you so much for your kind words! We are so happy to hear that Zaayan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Warm welcome and friendly staff
Warm welcome and friendly staff , we just been there to look for some cars they were so friendly they suggested cars that fits in to our budget.
Thanks to Vertu and Kwame for helping out to find our dream car .
2026年7月3日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Thank you for your lovely review.
We're delighted to hear that you received such a warm welcome from the team and that Kwame was able to help you find a car that suited both your needs and budget. It's wonderful to know that your visit resulted in finding your dream car.
We appreciate your kind feedback and hope you enjoy your new vehicle.
Many thanks,
Chloe
Hassle free experiance
The car was priced fairly, and Kwame made the whole experience simple and stress‑free. A small documentation issue came up, but Kwame handled it promptly. Overall, a smooth and positive process.
2026年5月30日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Thank you for your feedback. We’re delighted to hear that you found the car fairly priced and that Kwame made the whole experience simple and stress-free.
It’s great to know that any issues were handled promptly and professionally, helping to ensure a smooth and positive process throughout. I’ll be sure to pass on your kind words to Kwame.
Kind regards,
Matthew
Vertu Motors - Vauxhall Northampton からの回答
Thank you for your feedback. We’re delighted to hear you received quick, efficient, professional and friendly service.
Kind regards,
Matthew
Excellent!
I don't enjoy buying cars but it was pleasure buying from here. Really efficient, I saw the car asked for a test drive and it was ready to collect the next day. Price couldn't be beaten elsewhere for the make and model. Really pleased with the vehicle.
Staff were all really friendly, Hopeton was especially good. I would recommend.
2026年6月26日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Thank you for sharing your experience. I’m really glad to hear that buying your car felt like a pleasure rather than a chore. It’s great that everything was handled so efficiently — from the test drive to collecting the car the very next day — and that you found such a competitive price. Wonderful to hear you’re pleased with the vehicle too. Hopeton will be delighted by your kind words; he’s a real asset to the team.
Many thanks,
Chloe
Faulty car
Faulty car, removed review, and a dealership that fought a refund I was legally owed
I’m reposting this review because Vertu Vauxhall Northampton had my original one removed. I won’t accept that. Removing a factual review does not change what happened, it just confirms the pattern of behaviour.
The facts are simple. I purchased a DS 3 Crossback E-Tense. The car failed to start on collection day. When it was eventually delivered, mould had appeared inside within days, alongside further performance issues.
I formally rejected the vehicle under the Consumer Rights Act 2015. The statutory 14-day refund deadline passed with no payment. The dealership disputed the rejection, made only a partial payment after court proceedings had already been issued, and the matter was resolved through a small claims settlement.
Removing my review is dishonest. Potential customers deserve to know what happened here. The car was faulty. The post-sale process was slow, resistant, and required legal action to recover money I was already entitled to.
I have the court claim documentation to back every word of this up.
2026年4月1日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Hi Eric,
Thank you for your feedback and I am very sorry to hear about your experience.
This is not the level of service we expect, and your comments have been passed to the management team at the dealership who will contact you directly to discuss this further.
Kind regards,
Danielle
First class dealership in Northampton
First class dealership in Northampton, love my Vauxhall Grandland thanks to Ed and Rachel in Sales, very knowledgeable and helpful.
2026年6月12日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Good afternoon Adrian,
Thank you for your fantastic feedback, it’s great to hear you had such a positive experience and that Ed and Rachel were so knowledgeable and helpful. We’re delighted you’re loving your new car.
Kind regards,
Dean
Fantastic customer service
Visit was Sat 13th June. Showroom was clean and airy and staff friendly. We dealt with a guy called Shayne. He searched for the car we wanted and nothing was too much trouble. We decided on a car and went through details that were explained fully and clearly and agreed we would collect the vehicle the following week. The car was presented well and on the test drive Shayne went through the features on the car. Back at the showroom we completed paperwork ready for us to drive away. We had to take our 3yr old grandson with us unexpectedly and Shayne was really lovely with him. All in all a great experience.
2026年6月20日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Hi Lisa,
Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that you had such a positive experience at Vauxhall Northampton. It’s great to know you found the showroom clean and welcoming, and that the team were friendly from the moment you arrived.
We’re especially pleased to hear how well Shayne looked after you — from helping you find the right car and clearly explaining all the details, to supporting you during the test drive and paperwork process. It’s lovely to hear he also made your grandson feel comfortable during your visit — those thoughtful touches really do make a difference.
Thank you again for your kind feedback — we’re thrilled you had such a great experience.
Kind regards,
Liza
Kostas was very friendly and…
Kostas was very friendly and professional dealing with my new car purchase, he went through everything about the car and the buying of it.
No pressurised selling, just first class helpful customer service. Thank you Kostas you looked after me really well !!
2026年5月20日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Good morning Amanda,
Thank you for your review. It’s great to hear that Kostas provided such friendly and professional support throughout your purchase, taking the time to explain everything clearly. Delivering a relaxed, pressure‑free experience with first‑class customer service really makes a difference, and your kind words will mean a lot to him.
Kind regards,
Dean
DEFINITELY ONE DEALER TO AVOID
Absolutely awful experience trying to buy an Astra GTC VXR from Northampton namely EDWARD STEVENS the used car SALES MANAGER, talks down to customers when deciding to put a deposit on this car was told to “TAKE IT OR LEAVE IT I HAVE 2 OTHER CUSTOMERS WHO WANT THIS CAR” and got worse when the price dropped by £685 overnight to which they flatly refused to honour the price drop claiming it wasn’t there fault.
Hounded all day to begin with promised the car would be ready for Saturday 30th May 2026 and must be gone then due to it being there end of month, yet wasn’t even MOTd until 1st June, to then be told I had to wait when deciding which finance company is best for me and comparing APR rates… then told conflicting things yesterday and despite telling EDWARD STEVENS I was at work and couldn’t answer phone calls only via email, had a email from him after they had closed to tell me because I hadn’t been able to speak over the phone I WASENT ALLOWED to buy the car and EDWARD STEVENS had cancelled my order and was refunding my deposit.
Disgusting attitude and behaviour from a sales manager!!
Would definitely NOT reccomend.
2026年6月4日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1DK0506 Kind regards, Liza.
Vertu Motors - Vauxhall Northampton からの回答
Hi Jeannie,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found the team at Vauxhall Northampton professional and friendly.
Providing a welcoming and high standard of service is exactly what we aim for, so your kind words will mean a lot to the team.
We really appreciate you taking the time to share your experience.
Kind regards,
Kerry
After sales service very dissapointing
I purchased a vehicle in February 2026. This went smoothly and the salesman Shayne Robotham was very good and assured that the car would be checked before I bought it. Within 2 weeks the drivers seat failed as the adjuster handle had broken away from the main seat. I am afraid that having raised the complaint immediately I was passed from Shayne to Edward Stephens, a Manager. I am still chasing resolution some 4 months later. I had to chase them repeatedly and was left feeling that, as they had my money I was not a priority. The seat had clearly been patched as the stitching had come away and should have been picked up in their checks before they sold me the vehicle. I am really Dissapointed as I don't expect this level of service from a main dealer. I am now considering raising a complaint to the Motor Ombudsman if the complaint isn't resolved soon.
2026年2月15日
自発的なレビュー
Vertu Motors - Vauxhall Northampton からの回答
Good morning Elaine. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. Edward will contact you directly to work towards resolving your concerns. Kind regards, Dean
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