I’ve been using this food for my dogs since the company began and it has always been fantastic. Many people admire our dog’s shiny coat. We now use the subscription service which has been great.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The wet sensitive fish dog food is much better since the recipe change, my dog has Inflammatory bowel disease and it really suits his digestion. So 4 stars for food but only 1 for availability, as it'... もっと見る
企業が回答しました
Dogs liked the food to start with however one had gone off it and won’t it eat. I didn’t plan on getting anymore but there is no warning before the subscription renews so now I have an extra 12kg of f... もっと見る
企業が回答しました
I had a query about a Vets Kitchen product which I had bought, and e-mailed their customer care service on 1 April. Although it was the Easter weekend, I received two detailed and helpful responses t... もっと見る
企業が回答しました
企業情報
Vet's Kitchen について
当該企業による記述
At Vet’s Kitchen, we develop pet food designed to deliver real health benefits, to help dogs & cats live longer and healthier lives. We combine the expertise of our in-house veterinary practice, Vet’s Klinic, with only the highest quality ingredients, to create a range of naturally nutritious and tasty food & treats. We also offer a range of supplements for cats & dogs, to ease common health complaints.
All our recipes are hypoallergenic (formulated without Wheat, Beef or Dairy), meaning they are kind to dogs with common intolerances/ allergies. Our range of dog food covers all stages, from: Puppy (up to 1 year), Adult (1-7 years) to Senior (7+ years), all designed for a specific purpose; weight loss, sensitive stomach/ skin or with additional supplementary support for younger or older dogs.
We also pride ourselves on our supplements, most of which are suitable for both cats & dogs - to give additional support alongside their normal diet.
As part of the service we offer, we also have an in-house pet nutritionist, Fiona, who is always on hand to offer help and advice to our customers and their pets.
Visit our website for more info or to shop our range:
連絡先
Unit 3, Callenders Industrial Estate, Paddington Drive, SN57YW, Swindon, 英国
- 01793 887 555
- contact@vetskitchen.co.uk
- vetskitchen.co.uk
4.5
優良
783件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 40％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent quality food
Excellent quality food - wouldn't use anything else. Great for sensitive tummies and older dogs. If you need advice, so helpful. Highly recommend.
2024年3月14日
Vet's Kitchen からの回答
Thank you for the review!
Al the best, the Vet's Kitchen team.
Prompt delivery and great quality
My cat loves Vets Kitchen food; it’s just a shame the little hearts were discontinued. Prompt delivery and quality as always.
2024年4月3日
Vet's Kitchen からの回答
Thank you for the review. We have an update on the treats, please see the first FAQ here: https://vetskitchen.co.uk/pages/your-faqs
Vets kitchen never fails to deliver
Vets kitchen never fails to deliver. Food is excellent quality and my dogs love it. I get lots of comments on how shiny their coats are.
2024年4月3日
Vet's Kitchen からの回答
Thank you for the feedback, it's lovely to hear that your dogs enjoy the food and look great too!
Web site easy to use good company
Web site easy to use. Dog likes this food and helps to keep her weight right.
2024年4月2日
Vet's Kitchen からの回答
Thank you for the review.
Best Wishes, The Vet's Kitchen Team
Great as always
Great as always
Quick response, quick dispatch, delivered on time & good value food for my mutts!
2024年4月3日
Vet's Kitchen からの回答
Thank you for the feedback.
All the best, The Vet's Kitchen Team
My dog loves the food.
Been using Vets Kicthen products, since my dog was a puppy. Nearly 8 years on and I can’t fault them.
2024年4月2日
Vet's Kitchen からの回答
Thank you for the lovely feedback.
Best Wishes, The Vet's Kitchen Team.
Vet's Kitchen からの回答
Thank you for the review.
Best Wishes, the Vet's Kitchen Team
Delivery as promised
Delivery as promised - excellent product. The only negative is the fact that Little Stars are being discontinued, my dog loves them.
2024年4月2日
Vet's Kitchen からの回答
Thank you for the feedback. We are as disappointed as you about the Little Stars, however we are embarking on some production trials and if successful we hope to be able to re-introduce a small range of Little Stars before summer. They may not be the same texture as before, but they will still be soft, hypoallergenic and with the quality ingredients you've come to expect.
Vet's Kitchen からの回答
Thank you for the feedback.
Best Wishes, The Vet's Kitchen Team
Not delivered yet
Not delivered yet. Allowed to order when out of stock. No internal communications to allow delivery messages to be sent when the order had not been despatched and to seek feedback when no delivery.only redeeming factor is that you dud ring yo say you were out of stock after the delivery messages had been sent.
2024年4月2日
Vet's Kitchen からの回答
Hi David, thank you for the feedback. Unfortunately, the order messages are automated, however we contacted everyone as soon as possible. I can see that we called and emailed you as soon as we were back in after the bank holiday.
We are very sorry that the system allowed ordering when we were out of stock, this is something that we are looking into to try and prevent it happening again. We have a note to send your food as soon as stock arrives with us, however if you need to contact us in the meantime please call on 01793 887 555 or email contact@vetskitchen.co.uk
We are very sorry for the delay.
Brilliant service & product
2024年3月8日
Vet's Kitchen からの回答
Thank you for the feedback.
Best Wishes, Vet's Kitchen Team
Vet's Kitchen からの回答
Thank you for taking the time to post a review.
The Vet's Kitchen team.
Brilliant product
Brilliant product. My little Cavapoochon’s fur is lovely and soft and less prone to knots since being on the salmon and sweet potato grain free dry food. Cheap delivery at £1.99 and I received 7 kilos of food not the 6.6 I’d ordered! I fed my last dog on Vets Kitchen and wouldn’t feed my new little boy on any other food.
2024年3月27日
Vet's Kitchen からの回答
Thank you for the feedback, we're really pleased to hear how well your boy is doing.
Best Wishes
The Vet's Kitchen Team
Dogs love it
Food arrived on the day expected. The dogs really love it too. Will be ordering more.
2024年3月26日
Vet's Kitchen からの回答
Thanks for your review!
Best Wishes, The Vet's Kitchen Team
Great product and great service
Great product (dry cat food which we use as treats) and really quick delivery.
2024年3月25日
Vet's Kitchen からの回答
Thank you for your review!
Best Wishes, The Vet's Kitchen Team
I neede a sample for my new puppy
I neede a sample for my new puppy . Vets kitchen were very helpful and sent me some puppy 🐶 food . By the way he loves if . They also sent me a sample of a supplement for my big doggie he also loved it . Great service
2024年3月1日
Vet's Kitchen からの回答
Thank you for taking the time to leave a review.
Best Wishes, The Vet's Kitchen Team
Vet's Kitchen からの回答
Thanks for your review!
Best Wishes, The Vet's Kitchen Team
Easy to order
Easy to order, efficient delivery and no delays or problems, so my dog didn't have to wait for her dinner.
2024年3月18日
Vet's Kitchen からの回答
Thanks for your review!
All the best, the Vet's Kitchen team.
Fiona has been amazing
Fiona has been amazing, best customer service I’ve received from anywhere in a very long time. Seems to truly care about our experience and our pet. Thank you Fiona, you went above and beyond.
2024年3月12日
Vet's Kitchen からの回答
Thank you for taking the time to leave a review about the service you received. We will pass this on to Fiona.
Best Wishes
The Vet's Kitchen Team
Vet's Kitchen からの回答
Thanks for your review!
All the best, the Vet's Kitchen team.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。