I’ve been using this food for my dogs since the company began and it has always been fantastic. Many people admire our dog’s shiny coat. We now use the subscription service which has been great.
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The wet sensitive fish dog food is much better since the recipe change, my dog has Inflammatory bowel disease and it really suits his digestion. So 4 stars for food but only 1 for availability, as it'... もっと見る
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Dogs liked the food to start with however one had gone off it and won’t it eat. I didn’t plan on getting anymore but there is no warning before the subscription renews so now I have an extra 12kg of f... もっと見る
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I had a query about a Vets Kitchen product which I had bought, and e-mailed their customer care service on 1 April. Although it was the Easter weekend, I received two detailed and helpful responses t... もっと見る
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企業情報
Vet's Kitchen について
当該企業による記述
At Vet’s Kitchen, we develop pet food designed to deliver real health benefits, to help dogs & cats live longer and healthier lives. We combine the expertise of our in-house veterinary practice, Vet’s Klinic, with only the highest quality ingredients, to create a range of naturally nutritious and tasty food & treats. We also offer a range of supplements for cats & dogs, to ease common health complaints.
All our recipes are hypoallergenic (formulated without Wheat, Beef or Dairy), meaning they are kind to dogs with common intolerances/ allergies. Our range of dog food covers all stages, from: Puppy (up to 1 year), Adult (1-7 years) to Senior (7+ years), all designed for a specific purpose; weight loss, sensitive stomach/ skin or with additional supplementary support for younger or older dogs.
We also pride ourselves on our supplements, most of which are suitable for both cats & dogs - to give additional support alongside their normal diet.
As part of the service we offer, we also have an in-house pet nutritionist, Fiona, who is always on hand to offer help and advice to our customers and their pets.
Visit our website for more info or to shop our range:
連絡先
Unit 3, Callenders Industrial Estate, Paddington Drive, SN57YW, Swindon, 英国
- 01793 887 555
- contact@vetskitchen.co.uk
- vetskitchen.co.uk
4.5
優良
783件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 40％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
So easy and fast delivery.
2024年8月1日
Always first-class service!
2024年7月24日
My order was efficiently dealt with.
I found the product I wanted easily and at a good price. Delivery was quicker than expected.
2024年7月22日
Wet food delivered in bulk and on time
Wet food delivered in bulk and on time. This is a repeat order and the third one to have a burst tray due to inadequate packing/bad handling. Hence would give 5 stars for product but only 4 including delivery.
2024年7月19日
Ordered 2 lots of 12kg
Ordered 2 lots of 12kg. In the first parcel received 2 6kg bags, contacted them was told that will be sent missing 12kg. Parcel arrived with 3x2.2kg bags which is 6kg not 12kg. Still missing 6kg, safe to say that I won’t be ordering again, which is a great shame as my dog is doing well on this food health wise and seems to like it as well.
2024年7月16日
Good company
2024年7月11日
Bad experience with Pets Choice resolved
I was really disappointed with Pets Choice who now own Vets Kitchen. They contacted me on 19-7, sorted out my order and said that they are working on improving their customer support.
Part of my monthly subscription of dog food was out of stock. I reviewed the order on the web site, no mention of it being out of stock or an email letting me know it was out of stock so I could amend my order and get an alternative product. I received an email telling me the money has been refunded. I would not have enough dog food for the coming month. I rang customer support and was put through to a very unfriendly and unhelpful lady who said it was a new system, nothing could be done and I had received a refund. I asked to buy an alternative sack of food to make up the shortfall in the order she could not help. Update 17-7 refund is not immediate can take up to 10 days not helpful when I need another sack of dog food!
2024年7月16日
自発的なレビュー
Good customer service
Easy to order on line, deliveries always on time. Have used Vet's Kitchen for nearly 12 years have never been disappointed with the service. I then had the shattering experience of losing my dog and having to return unused bags of dog food. The staff couldn't have been more understanding and were so very helpful and a full refund was posted straight away. For that experience alone I would fully recommend Vet's Kitchen.
2024年6月17日
Competitive price
Competitive price, free postage and variety.
Sent very quickly would definately use again. Dogs love it, excellent stools.
2024年7月10日
Super fast delivery and excellent…
Super fast delivery and excellent product - it’s the only light food my dog will eat!!
2024年7月8日
Absolutely superb service!Extremely…
Absolutely superb service!Extremely professional,efficient and friendly representarive when I telephoned and the Vets Kitchen dog food is the best canine food possible.Great!
2024年7月8日
Lack of any tracking or delivery info
No notification of when the delivery was arriving, not even on the day of arrival. Also not even any email notification to say that the order had actually been delivered - I just got home one day and found a box of dog food thrown over my gate. Very odd.
2024年7月4日
Fast delivery 👍🏻
2024年7月4日
cam eon time and banji loves the food
2024年6月18日
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