Best prices and good product range, plus a great rewards system and reasonable free shipping limit. The customer service team is always super friendly too! Just keep in mind that shipping to Melbourne... もっと見る
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The website is user friendly and the products I need for my pet are available and of highest quality at a reasonable price in comparison to other sites. Dispatch of products is fairly quick and I woul... もっと見る
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Very good communication and customer service. Part of my order could not be fulfilled straight away due to stock delays. They were very upfront and apologetic and offered my the option of a refund. Ha... もっと見る
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We started buying regularly from Vets love Pets because we needed prescription medication for one of our pets. The company gives great rewards each time you buy. They have well priced products for... もっと見る
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企業情報
当該企業による記述
Vets Love Pets is reimagining how Australians access pet health essentials: by making expert care more accessible, affordable, and vet-backed from start to finish. Founded in partnership with local clinics, we help pet parents follow through on expert advice with confidence. Every product is thoughtfully selected: vet-trusted, pet-focused, and fairly priced. It’s designed to complement the care that starts in your clinic, and support the vets who make it possible. Why We Exist When a vet recommends a product in clinic, there can be a disconnect between that advice and what happens at home. Pet parents are left comparing lookalikes online or defaulting to generic retailers. Vets Love Pets helps by giving pet parents a simpler, more reliable way to act on expert guidance, without compromise. Every product is carefully selected with veterinary input and designed to help strengthen continuity of care. We stock products for dogs and cats, all the way through to birds, small animals, horses and more. What We Offer Vet-Trusted Range We only stock what vets trust. Every product meets clinical standards and has a clear purpose, from prescription diets and supplements to everyday health essentials. Accessible Pricing Expert care shouldn’t come with a premium. Our prices are intentional: fair, transparent, and built for real-life budgets. Continuity of Care Founded in partnership with local clinics, Vets Love Pets gives pet parents the clarity to act confidently on the care their vet recommends, without compromise.
連絡先
4.6
優良
76件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 75％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
All products are top quality and…
All products are top quality and delivered promptly. Prices are best I've found.
2026年7月19日
自発的なレビュー
vetslovepets.com.au からの回答
Thank you for your wonderful feedback! We're so pleased you're happy with the quality of our products, our pricing, and our prompt delivery.
- Andrea, Vets Love Pets
vetslovepets.com.au からの回答
Your trust means everything to us. Thank you for your support and for choosing Vets Love Pets!
- Andrea, Vets Love Pets
vetslovepets.com.au からの回答
Thank you for your kind words! We're glad we could make ordering simple and hassle-free.
- Andrea, Vets Love Pets
The order process is clear and very…
The order process is clear and very easy to use.
2026年7月16日
自発的なレビュー
vetslovepets.com.au からの回答
We're so pleased you found the ordering process simple and easy to use. Thank you for your support, Patrick!
- Andrea, Vets Love Pets
Order my dogs prescription arthritis…
Order my dogs prescription arthritis medication from here other than slow free delivery its great and 30% cheaper than from the vet when a 100ml only last a couple of weeks that a lot of savings buying off here
2026年7月4日
自発的なレビュー
vetslovepets.com.au からの回答
We're pleased we can help you save on your dog's prescription medication, Sash. We appreciate your feedback on delivery and will continue looking for ways to improve.
- Andrea, Vets Love Pets
Repeat purchases on royal canin renal…
Repeat purchases on royal canin renal pouches for cats.
Good low prices have had us coming back a few times now.
So thank you for the savings & reward system.
2026年7月11日
自発的なレビュー
vetslovepets.com.au からの回答
We are glad to hear you find great value in our products and we highly appreciate you for joining our Rewards system! Looking forward to continue serving you for your cat care needs.
- Richie, Vets Love Pets
vetslovepets.com.au からの回答
Thank you for your feedback! Quality products at great value is one of our top priorities.
- Richie, Vets Love Pets
Love Love Love Vetslovepets
I can not fault Vetslovepets ,every item I have purchase has been the cheapest price at Vetslovepets and delivery is quick ,I highly reccomend them.
2026年7月10日
自発的なレビュー
vetslovepets.com.au からの回答
Thank you so much for the recommendation! We highly appreciate your purchases and we're glad that you find great value in our products and services.
- Richie, Vets Love Pets
Great price range and reliable company
After comparing prices with other companies, I had decided to purchase the veterinarian diet cat food ((Royal Canin Renal) from Vets Love Pets as their pricing was very reasonable compared to the other online pet stores.
Their $15 off your first order and their rewards benefits was also a bonus as I had already gained enough points to take $10 off my next purchase just from my first order.
The ordering process was simple and easy and I had received notification from them as soon as I had placed my order through. The whole processing, shipping and delivery time took only a few days for me to receive my order.
I am so glad to have found Vets Love Pets for the products they have at reasonable prices and reliability. I have already placed another order with them and will happily continue to shop for my cats needs with Vets Love Pets.
2026年6月24日
自発的なレビュー
vetslovepets.com.au からの回答
We're glad to hear it! Your feedback is highly appreciated and we shall strive to continue to provide quality service and competitive prices.
- Richie, Vets Love Pets
I made a purchase mistake and realised…
I made a purchase mistake and realised I picked the wrong product.
I messaged and within a very short time everything sorted.
Very pleased
2026年7月7日
自発的なレビュー
vetslovepets.com.au からの回答
Thank you for the rating and great feedback, Jen. We are glad we were able to sort out your order issue quickly.
- Richie, Vets Love Pets
Order and delivery awesome
Ordering is simple online and delivery has been very good.
2026年7月2日
自発的なレビュー
vetslovepets.com.au からの回答
We are glad you found our website simple and easy to use. Customers having a seamless online ordering experience is of utmost important to us.
-Richie, Vets Love Pets
Phenomenal service and great products
Absolutely phenomenal service from this company. Fast delivery, integrity when ordering online (if something doesn’t happen as it should) and fabulous friendly customer service. Highly recommend.
2026年7月1日
自発的なレビュー
vetslovepets.com.au からの回答
Thank you for the superlative feedback. We are glad that you found our services to be top-tier and we thank you for your recommendation!
- Richie, Vets Love Pets
Five star service and happy pets guaranteed
We started buying regularly from Vets love Pets because we needed prescription medication for one of our pets.
The company gives great rewards each time you buy.
They have well priced products for all our pets needs.
Their deliveries are prompt and their overall service is excellent.
2026年6月16日
自発的なレビュー
vetslovepets.com.au からの回答
Thank you for your wonderful support! We're so pleased we can help care for your pets with great value, reliable service, and rewards that make every order even more worthwhile.
- Andrea, Vets Love Pets
vetslovepets.com.au からの回答
We're so glad our reorder feature makes shopping quick and convenient. Thank you for your support, Stephanie!
- Andrea, Vets Love Pets
vetslovepets.com.au からの回答
We're so pleased you found the ordering process quick and easy. Thank you for your kind support!
- Andrea, Vets Love Pets
I HATE THEM!
I HATE THEM!
The products are great!
But wanted to double order on Sunday night, so sent a message to discuss order. No reply since. It is now Friday.
Sent an email Wednesday or Thursday, to discuss, still no reply. Said then , I wanted to cancel.
Received all of the Aussie post emails and updates though! It is now on its way to me... wifi.
So I rang them today, the Asian lady kept talking and wouldn't give me a chance to talk or talked over me, so in the end I had to talk over her to be heard.
What a joke!
Absolutely NO GOOD CUSTOMER SERVICE!
UNFORTUNATELY this is why I stopped ordering from them a few years ago.
Pity I forgot!!!
They also won't redirect product. So I have to receive it to redirect it!🤨
At this very moment, I Absolutely HATE THEM! And I never hate anyone.
SO FRUSTRATING!!!!!!!
2026年6月26日
自発的なレビュー
vetslovepets.com.au からの回答
Hi Clare,
Thank you again for taking the time to speak with me today. I'm glad we were able to clarify everything and reach an outcome you're happy with.
We genuinely value your feedback, as it helps us continue to improve the way we support our customers. I'm truly sorry again for the frustration and inconvenience you experienced, and I appreciate you giving us the opportunity to address your concerns directly.
Thank you again for your time, and please don't hesitate to reach out if there's ever anything else we can assist you with.
- Andrea, Vets Love Pets
Good price and delivery service.
2026年6月23日
自発的なレビュー
vetslovepets.com.au からの回答
We're glad to hear you find great value in our prices and delivery service. We look forward to continuing to serve you for your pet care needs!
-Richie, Vets Love Pets
Excellent service
2026年6月22日
自発的なレビュー
vetslovepets.com.au からの回答
Your feedback is greatly appreciated by the team and we hope to continue serving you with the same excellence in the future.
-Richie, Vets Love Pets
Your site needs updating ..
Your site needs updating ... It is old and not smooth to use
I cannot access PayPal
Accessing my reward points is a minefield.
Close to being over VLP
2026年6月22日
自発的なレビュー
vetslovepets.com.au からの回答
Hi Jenny, we're so sorry to hear your recent experience hasn't met your expectations. We genuinely value feedback like yours, as it helps us identify where we can improve.
We'd love the opportunity to look into the issues you've experienced. If you're able to share a little more detail, such as the device and browser you were using, what happened when trying to access PayPal, or where you encountered difficulties redeeming your rewards, our team can investigate further and work towards a solution.
Please send us an email at support@vetslovepets.com.au, and we'd be more than happy to assist you. We appreciate you bringing this to our attention and hope to have the opportunity to improve your experience with us.
- Andrea, Vets Love Pets
vetslovepets.com.au からの回答
We're glad you found ordering easy and are enjoying the rewards program. Thanks for your support, Tracy!
- Andrea, Vets Love Pets
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