We’ve used AirportTransfer 3 times around the world and they have been perfect all 3 times. Own our most recent trip to Shanghai the plane was early and we breezed through passport control and customs... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Jenny made contact with me when I landed, waited for me to emerge from the baggage carousel and customs, then whisked me away to my Shanghai hotel with stylish efficiency. She is a gem, I highly recom... もっと見る
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We wanted to be picked up NOT when the plane landed but several hours later, in a country where we did not speak the language. The driver arrived when we wanted, and gave us a very nice ride to our d... もっと見る
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Our transfer was to pick us up from hotel at 6am to Delhi airport . No communication when we said outside reception at 5.50 on the Whatsapp. We called the emergency number and lady was unable to get... もっと見る
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企業情報
当該企業による記述
VIAtoVIA is a global transfer platform operating in over 150 countries and across 900+ airports worldwide. We specialize in providing reliable, comfortable, and safe transportation solutions, including private airport transfers, executive vehicles, and group transport services tailored for both individual travelers and corporate clients. With instant booking confirmation, professional drivers, and 24/7 multilingual customer support, VIAtoVIA ensures a seamless and stress-free travel experience from start to finish. Our services are designed to meet the highest standards of quality, punctuality, and customer satisfaction, making us a trusted partner for travel agencies, tour operators, and global businesses. Formerly operating as AirportTransfer.com, VIAtoVIA continues to expand its global presence with a strong focus on innovation, reliability, and customer experience.
連絡先
Snf 1016 Second Floor Office 6a Hogarth Place, London, United Kingdom, SW5 0QT, SW5 0QT, london, 英国
- +447459550273
- operation@viatovia.com
- viatovia.com
4.4
優良
319件のレビュー
ネガティブなレビューの 88％に回答しています
通常1カ月以上経ってから回答
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Happy customer
I always book with airporttransfer.com when I need a transfer. And always very satisfied. Good cars, drivers and you get updates and reminders before the trip about the driver and times for example. They are always on time, the information is clear and you feel very welcome travelling with them. Also, when there is a problem, or you have to change a booking, they help you fast, friendly and adequate. Happy customer.
2025年10月25日
自発的なレビュー
ViaToVia からの回答
Thank you for being a loyal customer and for your wonderful feedback.
It’s great to know that you consistently enjoy smooth transfers, clear communication, and reliable service.
We truly appreciate your continued trust and look forward to supporting your future travels.
Very good communication and support in…
Very good communication and support in English.
They were chatting with is by WhatsApp some time in advance to help us.
Driver was driving carefully.
Excellent service
2025年10月16日
自発的なレビュー
ViaToVia からの回答
Thank you for sharing your experience with us.
We’re glad to hear that our communication and WhatsApp support were helpful and that you felt comfortable throughout the transfer. Your positive feedback about our driver and service means a lot to us.
We hope to welcome you again on your next trip.
Very good experience
Very good experience. Excellent driver great attitude. Highly appreciated. Many thanks for the good car service and adapting to our needs.
2025年10月15日
自発的なレビュー
ViaToVia からの回答
Thank you very much for your kind feedback! 😊
We’re delighted to hear that you had a very good experience and that our driver’s attitude and service met your expectations. It’s great to know that the vehicle quality and flexibility made your journey more comfortable.
We truly appreciate your support and look forward to assisting you again on your future travels. 🚗✨
We've used AirportTransfer.com on…
We've used AirportTransfer.com on multiple occasions. The booking process is simple, the communications are easy to follow and everything runs like clockwork.
The companies they used have always been professional, reliable and put your mind at ease. Highly recommended and thanks for the great service.
2025年10月9日
自発的なレビュー
ViaToVia からの回答
Thank you very much for your kind review and continued trust in AirportTransfer.com.
We’re delighted to hear that you’ve had smooth experiences with us on multiple occasions and that the booking process, communication, and overall service met your expectations.
Your recommendation truly means a lot to us. We look forward to assisting you again on your future journeys!
Booked KOIRIDE through…
Booked KOIRIDE through Airporttransfer.com. For Brandenberg airport. They quoted "Your driver will be waiting for you in the arrivals hall, holding a sign with your name on it." No one was there. The driver sent a photo to Airporttransfer saying they were there and had messaged me. The photo was from a different terminal 2 hours later (as assumed by the arrivals board in the background...it could even have been a different day) and I received no message on my phone. Airporttransfer were no help, insisting he was there by looking at their GPS. Nevertheless he was not at the meeting point. 100 euros and precious holiday time lost waiting for the driver.
2025年9月15日
自発的なレビュー
ViaToVia からの回答
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused at the airport.
This is certainly not the level of service we aim to provide. We take meeting point and pickup accuracy very seriously, and we understand how frustrating it must have been to wait and lose valuable holiday time.
We would like to investigate this case in detail, including the meeting point, terminal information, and the evidence shared by the supplier. To proceed properly, we kindly ask you to contact our operations team directly at operations@airporttransfer.com
, sharing your reservation number and any additional details you may have.
Once we receive this information, we will review the case thoroughly and take the necessary action.
Thank you for bringing this to our attention, and once again, we are truly sorry for the experience you had.
Excellent service all round
Excellent service all round. The local company provided was Malaga Transfer who were in touch via WhatsApp prior to the journey to obtain the relevant addresses ( we had to collect our keys from an office before going to our apartment) and the addresses were all preloaded when our driver arrived, we just sat back and relaxed as our driver knew exactly where to go.
We were contacted via WhatsApp again prior to our journey back to confirm pickup time etc. Which was very reassuring.
Would definitely recommend this service 🙂
2025年9月29日
自発的なレビュー
ViaToVia からの回答
Thank you very much for your detailed and kind feedback 😊
We’re delighted to hear that everything went smoothly with your transfer in Malaga and that the local team stayed in touch via WhatsApp to make the journey stress-free. It’s great to know you felt reassured and could simply sit back and relax.
We truly appreciate your recommendation and look forward to assisting you again on your future travels!
I have been using AirportTransfer.com…
I have been using AirportTransfer.com more than ten times in two years without any delay or problem; drivers were waiting for us in the airports and picked us up in the hotels always on time
2025年10月5日
自発的なレビュー
ViaToVia からの回答
Thank you for your continued trust and loyalty!
We’re delighted to hear that you’ve consistently had smooth and punctual transfers with us over the years. Your satisfaction means a lot to our team.
We look forward to assisting you again on many future journeys.
Nikos was great
Nikos was great. Met us at the airport and got us to Piraeus as scheduled.
2025年9月27日
自発的なレビュー
ViaToVia からの回答
Thank you very much for your kind feedback!
We’re happy to hear that the driver met you at the airport and ensured a smooth and timely transfer to Piraeus. We truly appreciate you taking the time to share your experience and hope to assist you again on your future travels.
Great Experience!
We booked not know much about the company but the reviews were good. We had travel issues and ended up arriving 9 hours late and on a different airline. The 24/7 messaging using what’s app was awesome as the pick up was changed seamlessly and our driver was there when we arrived. He was polite, friendly and helpful and the vehicle was in great condition. Thanks airport transfer team and the driver from pickup hungry!
2025年9月19日
自発的なレビュー
ViaToVia からの回答
Dear Tim,
Thank you for sharing your wonderful experience with us! We’re so glad to hear that despite the travel challenges, our 24/7 WhatsApp messaging service made the process smooth and stress-free for you. Our team strives to provide seamless service, no matter the circumstances, and we’re thrilled that your driver was able to accommodate the change and ensure your comfort. We truly appreciate your kind words about our driver and the condition of the vehicle.
We look forward to serving you again on your future trips!
Best regards,
The AirportTransfer.com Team
Puntualidad
Puntualidad, calidad del vehículo, limpieza. Y lo principal el buen trato del chofer
2025年9月9日
自発的なレビュー
ViaToVia からの回答
Estimado Ramiro,
Muchas gracias por tomarse el tiempo de compartir sus comentarios. Saber que quedó satisfecho con la puntualidad, la calidad del vehículo, la limpieza y la atención del conductor significa mucho para nosotros. Su reseña es muy valiosa y esperamos darle la bienvenida nuevamente en sus futuros viajes.
Saludos cordiales,
Equipo de AirportTransfer.com
Very fast service
2025年9月19日
自発的なレビュー
ViaToVia からの回答
Dear Customer,
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience and are delighted to hear you enjoyed our fast service.
We value every guest who chooses us and are here to help make things right.
Best regards,
The AirportTransfer.com Team
Thanks to the reviews of others I went…
Thanks to the reviews of others I went with airporttransfer and so happy i did was easy to book contact details for local driver was supplied. Driver meet us at arrivals was lovely and friendly and again our return transfer driver on time and very friendly. I will use airporttransfer from now on when I go abroad
2025年9月16日
自発的なレビュー
ViaToVia からの回答
Dear Elle,
Thank you so much for sharing your experience! We’re thrilled to hear that both your arrival and return transfers went smoothly and that our drivers made you feel welcome. Your kind words mean a lot to us and we’re so happy to have made your travel easier.
We look forward to helping you with your future trips!
Best regards,
AirportTransfer.com
Great Service!
I had an excellent experience with both the airport transfer and limousine service. Despite my flight being delayed and missing my connection, their support was outstanding—they guided me through the process, quickly adjusted my reservation, and were ready to pick me up when I finally arrived. The limousine was spotless, very comfortable, and the driver was extremely polite and professional. From start to finish, I felt well taken care of and reached my hotel smoothly. Truly excellent service with great support throughout the journey. Highly recommended!
2025年9月13日
自発的なレビュー
ViaToVia からの回答
Dear Visnja,
Thank you so much for your wonderful review! We’re delighted to hear that our team could support you through the unexpected changes in your journey and ensure a smooth experience from start to finish. Your kind words about our service, vehicle comfort and professional driver mean a lot to us.
We truly value every guest who chooses us, and it’s great to know we could make your travel stress-free despite the delays.
We look forward to welcoming you again on your future trips.
Warm regards,
The AirportTransfer.com Team
Very satisfied (Shanghai Pudong transfer - 11.30pm))
They reached out in advance with all the details, helped coordinate with the driver who didn’t speak English, and made sure we connected smoothly. Even after the ride, they followed up to ensure everything went well. Highly recommended for stress-free trave
2025年9月4日
自発的なレビュー
ViaToVia からの回答
Dear Mauro,
Thank you for your kind words! We’re so glad to hear that our team could make your late-night transfer at Shanghai Pudong smooth and stress-free. It means a lot that you noticed the extra care, even after your ride. We truly appreciate your recommendation and hope to assist you again on your future travels!
Best wishes,
The AirportTransfer.com Team
our flight landed close to midnight in…
our flight landed close to midnight in athens and we were worried about finding taxi. Thankfully, we booked with airporttransfer.com and everything went perfectly. The driver was waiting and very friendly
2025年9月1日
自発的なレビュー
ViaToVia からの回答
Hi Giselle,
Thank you so much for sharing your experience! We’re delighted to hear that everything went smoothly with your late-night transfer in Athens and that our driver made you feel welcome.
We value every guest who chooses us and are here to help make things right whenever needed. It’s wonderful to know that we could provide you with a stress-free start to your trip.
We hope to welcome you back on board with AirportTransfer.com again soon!
Kind regards,
The AirportTransfer.com Team
I arrived at Oujda airport at beginning…
I arrived at Oujda airport at beginning of August with my kids 00.30 we got outside after picking up our luggage, waited 20 minutes and no driver on site as you can imagine we all tired at this point especially my 3 year old, waited some more and still nothing, luckily I had enough local money to get taxi, a very bad experience I’ll never use them again,I contacted them but got no response.
2025年8月6日
自発的なレビュー
ViaToVia からの回答
Dear B G,
Thank you for your feedback. We’re very sorry for the inconvenience you experienced. Could you please send your booking details directly to our support team at support@airporttransfer.com ? They will be able to assist you and resolve this matter as quickly as possible.
We really appreciate your patience and cooperation.
Best regards,
AirportTransfer.com
Bad experience
I booked with this company for 2 trips in San Salvador, El Salvador and they confirmed one of them then canceled it a couple days later at the last minute. Then they canceled my second trip three days before the intended date during my vacation. Avoid this company or else you'll get headaches during your trip.
2025年8月26日
自発的なレビュー
ViaToVia からの回答
Dear D. C.,
We’re very sorry to hear about your experience. To help resolve this issue as quickly as possible, please send your booking details directly to our support team at support@airporttransfer.com. They will be able to assist you and address your concerns.
Thank you for your patience and cooperation.
Best regards,
AirportTransfer.com
Very reliable
Very reliable, punctual, service minded. Worth the price, which was reasonable. Excellent driver as well.
2025年8月25日
自発的なレビュー
ViaToVia からの回答
Dear EG,
Thank you so much for taking the time to leave us a review. Your feedback is truly appreciated. We’re delighted to hear that your transfer experience was smooth and enjoyable. It makes us very happy to know that everything met your expectations.
We would be thrilled to welcome you again on your next journey.
Best regards,
The AirportTransfer.com Team
Използвах AirportTransfer.com за…
Използвах AirportTransfer.com за трансфер от летището няколко пъти и винаги съм останал много доволен. Процесът на резервация е лесен, шофьорите са точни и много учтиви. Автомобилите са удобни и пътуването минава гладко и без стрес. Препоръчвам услугата на всеки, който търси надежден трансфер до или от летището.
2025年7月17日
自発的なレビュー
ViaToVia からの回答
Dear Мартин ,
Thank you so much for sharing such a positive experience! We are delighted to hear that the booking process, drivers, and journeys met your expectations. Your trust and recommendation mean a lot to us. We look forward to serving you again on your next trip!
Best regards,
AirportTransfer.com
1000% recomendables
Excelente soporte en los traslados! Me ayudaron mucho al momento de llegar a Cancún mexico ! Volveré con ellos.
2025年8月18日
自発的なレビュー
ViaToVia からの回答
Estimado/a I. Itsme,
¡Muchas gracias por tomarte el tiempo de dejarnos tu valoración. Nos alegra mucho saber que nuestro servicio te ayudó y que tu llegada a Cancún fue más fácil. Sería un placer recibirte nuevamente.
Atentamente,
AirportTransfer.com
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