33 euros for an exchange/return of the item doesnât fit. Not really developed for international orders. No reason to shop from victoriabeckhams own page when you can shop same items locally from Mythe... ãã£ãšèŠã
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Iâve purchased products online and in store in the London store and both experiences have been amazing. The lady that served me in the London store was amazing, I canât remember her name but she was e... ãã£ãšèŠã
I am very satisfied. Recently bought a dress and a few items from loungewear. Great natural materials, products were made of cotton, wool, mohair, also products were made in Portugal which really matt... ãã£ãšèŠã
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Several folks covering the floor but all seemed very unimpressed with me. Iâve shopped regularly at the London store when I have a night or two in town traveling from Seattle. I love your clothing, yo... ãã£ãšèŠã
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Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckhamâs eponymous label forms the basis of the modern womanâs wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
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London, è±åœ
- clientservices@victoriabeckham.com
- victoriabeckham.com
3.9
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The best and calm store
Very calm and unique interior and my favorite brand and service thank you ðð»
2026幎4æ30æ¥
Victoria Beckham ããã®åç
Hi Aybike,
Thank you so much for taking the time to leave your feedback.
Weâre really pleased to hear you had a positive experience with us and truly appreciate your kind words. We hope to see you again soon.
Warm regards,
Ishtar
Victoria Beckham ããã®åç
Dear Alicia,
Thank you for taking the time to leave your feedback.
Looking into your query, we understand that both Sofia and our team had been assisting you with your query regarding your exchange request and nearest DHL drop-off location. However, we would genuinely appreciate the opportunity to better understand what may have gone wrong or where your expectations were not met.
We have reached out to you directly and would be grateful if you could respond with any further details regarding your experience, so that we can look into this further and assist you accordingly.
Kind regards,
Melody - Client Services
Fantastic store and service
Fantastic store and ambiance. Helpful staff, and they made great recommendations on sizing. Easy and fast checkout.
2026幎5æ7æ¥
Victoria Beckham ããã®åç
Hi,
Thank you so much for your lovely feedback
We are delighted to hear that you had such a positive experience with us, and we truly appreciate your kind comments.
We look forward to welcoming you back again soon.
Yours sincerely,
Ishtar
Not what I was expecting
No one answers the phone or call you back and the tailoring dates were wrong.
2026幎5æ6æ¥
Victoria Beckham ããã®åç
Hi Sabina,
This is Melisa from Victoria Beckham.
I understand your disappointment from this issue and once again I do apologise for the delay you experienced with the tailoring service.
This is not in any way a reflection of our services at the store.
You do have my contact if you need any assistance in the future please let me know and I'll be happy to assist you.
Once again I apologise for the disappointment and inconvenience.
Kindest regards,
Melisa
I love VB clothing and Beauty equally
I love VB clothing and Beauty equally. The products are stylish, unique and always beautiful quality. Iâm lucky enough to have the most wonderful contact at the Dover Street Store which makes a wonderful difference - if youâre thinking of becoming a client - visit the store and seek out Melissa - she is absolutely amazing, so thoughtful and kind and absolutely adorable x
2026幎4æ29æ¥
Victoria Beckham ããã®åç
Dear Michelle,
Thank you for taking the time to share such kind feedback.
We are delighted to hear how much you enjoy both our collections, and that your experiences at our Dover Street store have been so positive. It is especially lovely to hear your appreciation for Melissa, and your comments will be shared with her and the team.
We truly value your support and look forward to welcoming you again soon.
Warm Regards,
Ishtar
Staff in Dover Street
Nana who looked after me in Dover Street is so attentive and helpful.
2026幎4æ29æ¥
Victoria Beckham ããã®åç
Hi,
Thank you for sharing your feedback with us.
We are so pleased to hear about your positive experience at our Dover Street store, and your kind comments about Nana are greatly appreciated. We will be sure to share your words with her and the team.
We look forward to welcoming you again soon.
Warm Regards,
Ishtar
Great company with helpful staff
Great company with helpful staff. The dresses are beautiful. Nana was very helpful, staying in touch with me while my dress was altered.
2026幎4æ28æ¥
Victoria Beckham ããã®åç
Dear Helen,
Thank you for your kind feedback.
We are delighted to hear that Nana was able to make your visit so special. Your thoughtful comments about Nana and our team are truly appreciated and will be shared with them.
We hope to welcome you again in the future.
Kind Regards,
Ishtar
Every product I have used is exactlyâŠ
Every product I have used is exactly what it claims - the best of the best!
There is lots of helpful information on the website.
Shipping is fast.
2026幎4æ28æ¥
Never delivered!!!
2026幎5æ5æ¥
Victoria Beckham ããã®åç
Dear Sean,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that you have not yet received your order, and we completely understand how disappointing this delay must be.
Having looked into this further, we can confirm that your shipment is currently undergoing customs clearance. We have already contacted DHL directly to investigate the delay further and to help expedite the process wherever possible.
In the meantime, we have also reached out to you via email with additional updates and information regarding the next steps.
Once again, we sincerely apologise for the inconvenience and disappointment caused, and we truly appreciate your patience and understanding.
Kind regards,
Melody - Client Services.
Victoria Beckham ããã®åç
Dear Elena,
Thank you for sharing your feedback.
We are sorry that your order was stuck in US customs for longer than expected, missing your event.
While this impacted the resolution, I hope this experience has not deterred you from shopping withÂ
us in the future.
A confirmation was sent to your email separately, and should you have any questions, please do notÂ
hesitate to contact us at Client Services.
Kind Regards,
Rio - Client Services Team
Victoria Beckham ããã®åç
Dear Rosanne,
Thank you for sharing your feedback.
We are happy to hear that you find our fashion range fantastic and we hope your enjoy wearing your Victoria Beckham pieces.
We look forward to welcoming you back to the Victoria Beckham website.
Kind Regards,
Rio - Client Services team
Fantastic customer service
Fantastic customer service! I only purchase from the VBB side but absolutely ADORE the products and the customer service is always fantastic. Thank you VBB!
2026幎5æ15æ¥
èªçºçãªã¬ãã¥ãŒ
Victoria Beckham ããã®åç
Dear Hannah,
Thank you for sharing your experience with us - It is wonderful to receive such positive feedback.
We are so pleased to hear how much you enjoy our beauty products and that the service you have received has continued to meet your expectations. Your support and kind words are sincerely appreciated by the entire team.
Kind Regards,
Ishtar
Best experience
Hello! I have visited your showroom in London as we do not have any in Bucharest - Romania, and I liked how kind and helpful was the young lady from make-up / fragrances. Thank you for such a lovely experience, I cannot wait to test more make up products next time. Best regards,
Laura
2026幎5æ3æ¥
Victoria Beckham ããã®åç
Hi Laura,
Thank you so much for your lovely review. We really appreciate you taking the time to share this.
We are so glad Sarah was able to make your time in store so enjoyable and we look forward to welcoming you back in store soon.
Warm Regards,
Ishtar
Experience that was out of this world
Firstly, the shop was like visiting an art gallery. Everything from the way the clothes are hung and displayed is done with consideration. The member of staff who was assisting me, made the experience memorable. I left the store walking on air.
2026幎5æ2æ¥
Victoria Beckham ããã®åç
Hi,
Thank you for your thoughtful and kind review. We really appreciate you taking the time to share your feedback with us.
We are delighted to hear that your visit felt so special and memorable. Creating a unique and enjoyable experience for every client is incredibly important to us, so it is wonderful to know this came across during your time in store.
Thank you again for your lovely words, and we very much look forward to welcoming you back soon.
Warm regards,
Ishtar
Super experience- I dropped into the store 5 mins beforeâŠ
I dropped into the store 5 mins before closing and it was my only opportunity to get there. Not only did the clerk welcome me, she stayed after closing and didnât in anyway rush me.
I left with my gorgeous new bag and canât wait to visit again soon for a new dress and trousers.
2026幎5æ1æ¥
Victoria Beckham ããã®åç
Dear Kate,
Thank you so much for your lovely feedback. Weâre delighted to hear you had such a positive experience in store and that the team made you feel so welcome, even close to closing time.
We hope youâre enjoying your new bag, and we look forward to welcoming you back again soon for your next visit.
Best regards,
Ishtar
Victoria Beckham ããã®åç
Hi,
Thank you so much for your kind feedback. We are delighted to hear you had a positive experience with our team in store.
We truly appreciate your lovely words and hope to welcome you back again soon.
Warm regards,
Ishtar
Sadly ordered as a gift you receive theâŠ
Sadly ordered as a gift you receive the package with a huge evri label on it and you can't open the box to look inside without spoiling the surprise. Really disappointed
2026幎5æ14æ¥
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Thanks for high quality productsâŠ
Thanks for high quality products theyâre amazing! Especially make up products are significant. Parfums are a litte bit high price.
The team at Bond street are very friendly and visioner. And thanks to Victoria for high quality white thsirtsð®Need more white pure cotton tshirts please and chic of course without stonesâŠ
2026幎5æ1æ¥
Victoria Beckham ããã®åç
Dear Ahu,
Thank you so much for your kind words and for taking the time to share your feedback with us. Weâre so pleased to hear that youâre enjoying the products, especially the makeup and ready-to-wear pieces.
Weâll be sure to pass your lovely comments on to the team, who will be delighted to hear them. We also really appreciate your feedback and suggestions.
Thank you again for your continued support - it truly means a lot to us.
Kind Regards,
Ishtar
Victoria Beckham ããã®åç
Dear Albaneâ,
We appreciate your kind feedback and are happy to hear you are loving your Victoria Beckham products.Â
Kind Regards,
Delightful dress shopping experience
Superb customer service and delightful personalised service. And even after care messages to make sure you are happy with your choices. All in a wonderfully comfortable environment.
2026幎4æ23æ¥
Victoria Beckham ããã®åç
Hi Isabel,
Thank you so much for your lovely words. Weâre delighted to hear you enjoyed both the dress shopping experience and the personalised service.
Creating a comfortable, welcoming environment for our customers means a great deal to us, and weâre so pleased you felt well looked after from start to finish. We truly appreciate your support and hope to see you again soon!
Best,
Ishtar
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