33 euros for an exchange/return of the item doesnât fit. Not really developed for international orders. No reason to shop from victoriabeckhams own page when you can shop same items locally from Mythe... ãã£ãšèŠã
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Iâve purchased products online and in store in the London store and both experiences have been amazing. The lady that served me in the London store was amazing, I canât remember her name but she was e... ãã£ãšèŠã
I am very satisfied. Recently bought a dress and a few items from loungewear. Great natural materials, products were made of cotton, wool, mohair, also products were made in Portugal which really matt... ãã£ãšèŠã
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Several folks covering the floor but all seemed very unimpressed with me. Iâve shopped regularly at the London store when I have a night or two in town traveling from Seattle. I love your clothing, yo... ãã£ãšèŠã
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Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckhamâs eponymous label forms the basis of the modern womanâs wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
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London, è±åœ
- clientservices@victoriabeckham.com
- victoriabeckham.com
3.9
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Victoria Beckham ããã®åç
Dear Dale,
Thank you for your lovely feedback. We're delighted to hear that you enjoyed our range and that our team was able to provide helpful service, even during a busy period.
We truly appreciate your kind words and look forward to welcoming you back soon.
Kind regards,
Ishtar
Julia jeans- perfection!
I am obsessed with my new Julia worn blue wash jeans. I love the slight stretchâŠ. it makes them feel divine. They will be a staple for years to come. As usual, shipping was fast. Thank you! xx
2026幎5æ12æ¥
Victoria Beckham ããã®åç
Dear Shannon,
Thank you for your lovely feedback. Weâre delighted to hear how much you love your Julia jeans and that youâre enjoying the fit and stretch of the fabric.
Itâs wonderful to know theyâve become a staple piece for you, and that delivery was quick and smooth. We truly appreciate your support and look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Impressed by the notifications viaâŠ
Impressed by the notifications via WhatâsApp and very prompt delivery of goods.
2026幎5æ11æ¥
Victoria Beckham ããã®åç
Dear Merryn,
Thank you for your kind feedback. Weâre delighted to hear that you were impressed with the delivery updates and the prompt arrival of your order.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind Regards,Â
Laura - Client Services
Victoria Beckham ããã®åç
Dear Helen,
Thank you for your kind feedback. Weâre delighted to hear that you were pleased with our service.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Brilliant!
2026幎5æ5æ¥
Victoria Beckham ããã®åç
Dear Emma,
Thank you for your kind feedback. Weâre delighted to hear that you are so pleased with your experience.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Disappointing boutique experience
I have been buying VB clothing online and in a multi-brand store in Belgium. I am a huge fan ans was very much looking forward to visiting the London boutique for the first time. My husband and I were both very dissatisfied about the lack of attention from the staff and the lack of knyof the collection by the person who helped me. She was constantly on her phone. It really killed the brand experience for me and I felt this was also very unfair to Victoria Beckham herself who pours her heart and soul into her brand. I ended up buying for 5.000 GBP but it wasnât a fun experience. One of the items I bought was a trench coat and the shop assistant was telling me the flap on the side should be connected to the back while I knew from the website that it was meant for the front. If youâre going to sell a 1.200£ item to a customer in 5 min you should at least know your stuff. If I wasnât already a VB fan I would have walked out, never to be back again. I hope the staff gets proper training in the future to hive a service which your customer deservs.
2026幎5æ12æ¥
Victoria Beckham ããã®åç
Dear Birgit,
Thank you for taking the time to share your feedback with us. Feedback like yours is extremely important to us, as it helps us identify where improvements are needed.
We are truly sorry to hear that your recent visit did not meet your expectations, especially as a long-standing supporter of the brand. This is not the level of service we aim to provide, and we sincerely regret that the experience felt disappointing on this occasion.
Your comments regarding attentiveness, product knowledge, and overall in-store experience are taken very seriously. We will be sharing this feedback with the team to ensure it is addressed and used constructively to improve both training and service standards moving forward.
We do appreciate you taking the time to visit the boutique and for your continued support of Victoria Beckham.
Warm regards,
Ishtar
Iâm so disappointed order a pair ofâŠ
Iâm so disappointed order a pair of sunglasses last week the communication was perfect via WhatsApp and delivery next day. They arrived damaged. So I did a return. But decided to buy another pair so I could have them in time for bank holiday rather than wait for refund. This was now over a week ok!! No WhatsApp message, no reply to email and it says on tracking were expected Friday!! So one pair to be refunded and not even received other one. With no communication at all.
2026幎5æ19æ¥
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Victoria Beckham ããã®åç
Dear Karen,
Thank you for your feedback. We are very sorry to hear about your experience and sincerely apologise for the delay with your replacement order.
We can confirm that we have emailed you directly regarding this matter. Unfortunately, there is currently a SKU issue affecting the item you reordered, which is preventing the order from shipping out as expected.
We completely understand your frustration, particularly after already experiencing an issue with the first pair received, and we appreciate your patience while this is being resolved.
Kind regards,
Laura - Client Services
Beautiful navy jacket
I recently purchased a navy double breasted tailored jacket online and absolutely love it. I couldn't believe how quickly it arrived as I ordered it on Sunday and it arrived two days later! The quality and fit is amazing, its really well made, and the colour a lovely deep navy. Very classy, and I can wear it with anything, smart or casual. It was expensive, although I got a 10% welcome discount, which was really good. In any event it was well worth the cost even at full price, and I'm really pleased with the product and the process. I will definitely be coming back for more.
2026幎5æ10æ¥
Victoria Beckham ããã®åç
Dear Anne,
Thank you for your wonderful feedback. Weâre delighted to hear that you love your navy double-breasted jacket and that you were pleased with both the quality and fit.
Itâs great to know that delivery was so quick and that you were happy with the overall experience, including your welcome offer. We truly appreciate your support and look forward to welcoming you back to the Victoria Beckham website in the future.
Kind Regards,
Laura - Client Services
Excellent In All Areas
I have been purchasing from VB since November 2025, first went to your shop in London to purchase my first pair of jeans, since then I have been ordering online but due for a visit to your shop in June I have not looked back since, quality, service, communication, packaging from clothes to beauty to perfume I just love the lot!
2026幎5æ3æ¥
Victoria Beckham ããã®åç
Thank you for your wonderful feedback and for your continued support since your first visit to our London store. Weâre delighted to hear that youâve enjoyed both your in-store and online experiences.
Itâs especially lovely to know that you appreciate the quality, service, communication, and packaging across our collections. Your kind words mean a great deal to us, and we look forward to welcoming you back again on your next visit in June and online in the meantime.
Kind regards,
Laura - Client Services
Victoria Beckham ããã®åç
Hi,
Thank you so much for your kind feedback. Weâre delighted to hear that you had a positive experience with our team. Providing friendly, attentive, and helpful service is something we truly care about, so itâs wonderful to know our associate made your visit enjoyable. We really appreciate your support and hope to welcome you back again soon!
Best,
Ishtar
Victoria Beckham ããã®åç
Thank you for your kind feedback. Weâre delighted to hear that you are pleased with the fit and quality of your T-shirts.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Thank You hor this great Service.
2026幎5æ10æ¥
Victoria Beckham ããã®åç
Dear Christoph,
Thank you for your kind feedback. Weâre delighted to hear that you were pleased with our service.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Amazing boutique interior designer too!
Amazing boutique interior designer too!
Staff professional
Just only i waited for trying because it was a saturday!
So the boutique was full of clients.
Congratulations i love your brand! â€ïž
2026幎5æ9æ¥
Victoria Beckham ããã®åç
Dear Melina,
Thank you so much for taking the time to leave your feedback. We are delighted to hear that you enjoyed your time in store and truly appreciate your kind words about the boutique interior and our team.
We also sincerely appreciate your patience during a busy Saturday - it means a great deal to us and helps us continue to improve the experience for all our clients.
We look forward to welcoming you back again soon.
Best wishes,
Ishtar
A very quick delivery
A very quick delivery, the presentation when the box arrived was perfect.
2026幎5æ1æ¥
Victoria Beckham ããã®åç
Dear Joanna,
Thank you for your kind feedback. Weâre delighted to hear that your order arrived quickly and that you were pleased with the presentation.
Your support is greatly appreciated, and we look forward to welcoming you back to the Victoria Beckham website in the future.
Kind regards,
Laura - Client Services
Very happy to receive this very NiceâŠ
Very happy to receive this very Nice dress!
Looking forward to wear it for my sonâs wedding
Excellent service
2026幎5æ8æ¥
Victoria Beckham ããã®åç
Dear Pascale,
Thank you for your kind feedback. Weâre delighted to hear that you are so pleased with your dress and that it will be part of such a special occasion for your sonâs wedding.
Itâs wonderful to know you were happy with the service as well. We truly appreciate your support and wish you a wonderful time at the celebration.
Kind regards,
Laura - Client Services
Love this store
Love this store! So nice consulting and internal design is eye candy!
Would like to have a sample box also offline, I always miss them when I come on foot to the boutique
2026幎4æ30æ¥
Victoria Beckham ããã®åç
Dear Liz,
Thank you so much for your lovely feedback! Weâre delighted to hear you love the store and enjoyed the consultation as well as the interior design - that truly means a lot to us. Weâre so glad you had a great experience, and we look forward to welcoming you back again soon!
Best,
Ishtar
Victoria Beckham ããã®åç
Dear Monica,
Thank you so much for your lovely review.Â
We are delighted to hear that your item arrived exactly as described and that the fit is perfect for you.
Delivering exceptional design with an impeccable fit is at the heart of what we do at VB.Â
We look forward to welcoming you back for another seamless experience in the near future.
Kind Regards,
Rio - The Client Service Team
I have to say that with every product IâŠ
I have to say that with every product I have bought the reassuring emails that tell you whatâs happening with your order are brilliant .. you feel very safe ordering online with VB .. highflying recommended x
2026幎5æ5æ¥
Victoria Beckham ããã®åç
Thank you so much for your wonderful review and for your continued loyalty to VB.Â
We are absolutely thrilled to hear that our order updates bring you such reassurance.
Providing a seamless, secure, and transparent shopping experience is of the utmost importance to us.Â
Knowing that you feel entirely safe and cared for when ordering online is the highest compliment ourÂ
team could receive.
Thank you for your highly valued recommendation. We look forward to delivering another exceptionalÂ
experience to you soon.
Kind Regards,
Rio - The Client Services Team
offers truly exceptional andâŠ
offers truly exceptional and beautifully designed clothing with outstanding quality and style. Despite international customs procedures, the ordering and delivery process was smooth, uncomplicated, and highly reliable. Overall, an excellent shopping experience.
2026幎5æ7æ¥
Victoria Beckham ããã®åç
Dear Peter,
Thank you so much for your generous review.Â
We are so happy to hear that our commitment to exceptional design and outstanding quality resonated with you.
Delivering a seamless experience is of the utmost importance to us. We understand that international shipping requiresÂ
extra care, so we are delighted that the delivery process was smooth, dependable, and highly reliable for you.
We look forward to welcoming you back for another excellent shopping experience in the near future.
Kind Regards,
Rio - Client Services Team
Love my VB items!
I love my VB items. So stylish and top quality. Thank you Victoria!
2026幎4æ30æ¥
Victoria Beckham ããã®åç
Dear Cathleen,
Thank you so much for your wonderful feedback.
We are delighted to hear how much you love your Victoria Beckham pieces and that you appreciate both the style and quality of the collection. Your kind words and support truly mean a great deal to us.
We hope you continue to enjoy your VB items and look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
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