Victoria Beckham レビュー 

Victoria Beckham からの回答

3日前

Dear Sue,

Thank you for sharing your wonderful feedback. We’re delighted to hear that you had such a positive experience and that our team was able to provide a memorable and enjoyable visit. It’s fantastic to know that you left feeling confident and inspired with your new beauty routine.

We’re thrilled that your visit helped you discover new techniques and products, and we hope you continue to enjoy creating beautiful looks with your new favourites.

Kind regards,
Ishtar

Victoria Beckham からの回答

3日前

Dear Nawel,

Thank you for your kind feedback. We’re delighted to hear that you had a great experience. Your support is greatly appreciated, and we look forward to welcoming you back again soon.

Warm regards,
Ishtar

Victoria Beckham からの回答

2026年6月24日

Dear Sioban,

Thank you for your wonderful feedback.

We are delighted to hear that you love your beautiful dress. Knowing that you are pleased with your Victoria Beckham purchase means a great deal to us.

Thank you for your support, and we hope you enjoy wearing your dress for many special occasions to come.

Kind regards,

Melody - Client Services

Victoria Beckham からの回答

2026年6月24日

Dear Tatiana,

Thank you for sharing your feedback.

I am sorry to hear that the item you received was defective. 

We have reached out to you via email to assist with resolving this matter promptly.

We apologise for the inconvenience and disappointment caused.

Kind Regards,

Rio - Client Services

Victoria Beckham からの回答

2026年6月24日

Dear Lisa,

Thank you for your wonderful review.

We are delighted to hear that you enjoyed a quality shopping experience with Victoria Beckham. Providing exceptional products and service is at the heart of everything we do, so it is always rewarding to receive such positive feedback.

Thank you for your support, and we look forward to welcoming you back again soon.

Kind regards,

Melody - Client Services

Victoria Beckham からの回答

2026年6月24日

Dear Guilherme,

Thank you so much for your wonderful review and for sharing your unique Victoria Beckham story with us.

We absolutely love the creativity behind your bespoke Finite Belt collection. It sounds as though you've created something truly special, and we're delighted to hear that your vision came to life so successfully. While we can't officially claim the collaboration, we certainly admire the dedication and craftsmanship that went into making your exclusive edition!

It's incredibly rewarding to know how much you enjoy our accessories and bags, and we greatly appreciate your enthusiasm for the brand. We will be sure to share your comments regarding menswear with the wider team.

Thank you again for your support and for being such a passionate member of the Victoria Beckham community. We look forward to accompanying you on many more style journeys to come.

Kind regards,

Melody - Client Services

Victoria Beckham からの回答

2026年6月23日

Dear Dimitra,

Thank you for taking the time to share your feedback.

We are very sorry to hear that the sizing did not meet your expectations and that you have experienced a delay in receiving your refund. We understand how frustrating this must be, particularly after returning your order and following up with our team.

Having reviewed your order, we can confirm that your return has now been received and processed, and your refund has been issued. Depending on your payment provider, please allow a few business days for the funds to appear in your account.

We sincerely apologise for any disappointment caused and appreciate your comments, which will be shared with the relevant teams as we continually look to improve our customer experience.

Kind regards,

Melody - Client Services

Victoria Beckham からの回答

3日前

Dear Deniz,

Thank you for taking the time to share your kind feedback. We are delighted to hear that you enjoy the atmosphere of our store and that our products have made such a positive impression. It is especially wonderful to know that the Satin Kajal Liner in Cocoa has become a favourite.

We truly appreciate your support and are grateful that you chose to visit us. Thank you once again for your thoughtful review, and we look forward to welcoming you back on your next visit.

Kind regards,
Ishtar

Victoria Beckham からの回答

3日前

Dear Matt,

Thank you for your wonderful feedback. We’re delighted to hear that you had a great experience with our customer service and that you appreciate the quality of our products. Your kind words mean a great deal to us, and we look forward to welcoming you back again soon.

Kind regards,
Ishtar

Victoria Beckham からの回答

2026年6月23日

Dear Justine,

Thank you for your wonderful review.

We are delighted to hear that you were pleased with both the product and the service you received. Delivering exceptional quality and a seamless customer experience is always our goal, so it is incredibly rewarding to receive such positive feedback.

Thank you for your support of Victoria Beckham. We look forward to welcoming you back again soon.

Kind regards,

Melody - Client Services

Victoria Beckham からの回答

2026年6月23日

Dear Karen,

Thank you for taking the time to share your feedback.

We are sorry to hear of your continued frustration regarding this matter and understand your concern about the outstanding refund.

Please be assured that your case remains open with our Client Services team and is currently under active investigation. We appreciate that you have provided supporting information from your bank, including the authorisation code, and this has been shared with the relevant teams as part of our ongoing review.

As this matter requires further investigation between the payment providers involved, we are unfortunately unable to provide an immediate resolution. However, we would like to reassure you that we are actively working to resolve this for you and will continue to provide updates directly via your open case.

We sincerely apologise for the inconvenience and appreciate your patience while we work towards a resolution.

Kind regards,

Melody - Client Services

Victoria Beckham からの回答

2026年6月22日

Dear Belinda,

Thank you for taking the time to share your feedback.

We are sorry to hear that you found the returns process difficult and appreciate how frustrating it must have been to encounter issues when trying to locate a suitable drop-off point.

We work with a number of approved courier partners to ensure returns are processed securely and efficiently. We understand that the available drop-off options may not always be as convenient as expected, particularly if local facilities are unavailable or at capacity.

We can see that our Client Services team assisted you once you got in touch, and we are pleased that an alternative return option was provided. That said, we regret that the experience did not meet your expectations and appreciate your comments, which will be shared with the relevant teams for review.

Thank you again for your feedback. We sincerely apologise for the inconvenience caused and hope we may have the opportunity to restore your confidence in shopping with Victoria Beckham in the future.

Kind regards,

Melody - Client Services

Victoria Beckham からの回答

3日前

Dear Cindy,

Thank you for your kind review. We’re delighted to hear that you consistently find our team friendly and helpful, and that you enjoy visiting our store. Your continued support means a great deal to us, and we look forward to welcoming you back again soon.

Kind regards,
Ishtar

Victoria Beckham からの回答

2026年6月22日

Dear Sharon,

Thank you so much for your wonderful review and kind words.

We are delighted to hear that you have enjoyed every aspect of your Victoria Beckham experience, from the detailed product information on our website to the complimentary fragrance samples and branded pouches. It's especially rewarding to know that these thoughtful touches helped make your shopping experience feel even more special.

We are thrilled that you have loved both our beauty and fashion collections and that the quality and performance of the products have met your expectations. Feedback like yours means so much to the entire team.

Thank you for your continued support and enthusiasm for the brand. We are excited to accompany you on your journey as you discover even more of our collections.

Kind regards,

Melody - Client Services

Victoria Beckham からの回答

2026年6月22日

Dear Natalie,

Thank you for taking the time to share your feedback.

We are sorry to hear that the dress did not meet your expectations and that your return experience was not as seamless as it should have been.

We understand your frustration regarding the lack of direct follow-up to your enquiry about the return packaging and the uncertainty surrounding the status of your return. We appreciate how important clear communication is throughout the returns process.

Having reviewed your order, we can confirm that your return has been processed, and your refund has now been issued. Depending on your payment provider, please allow 3-5 business days for the funds to appear in your account.

We sincerely apologise for any disappointment caused and appreciate your comments, which will be shared with the relevant teams as we continually look to improve our customer experience.

Kind regards,

Melody - Client Services

Victoria Beckham からの回答

3日前

Dear Nadine,

Thank you for your wonderful review. We’re delighted to hear that you’re enjoying Portofino ’97 and that you had such a positive experience in store. It’s fantastic to know that our team made you feel welcome and that you appreciated both the atmosphere and the care taken with our packaging.

We truly appreciate your kind words and look forward to welcoming you back again soon.

Warm regards,
Ishtar

Victoria Beckham からの回答

2026年6月22日

Dear Helen,

Thank you for your wonderful review.

We are delighted to hear that your experience was excellent. Your kind feedback means a great deal to us and is greatly appreciated.

Thank you for your support of Victoria Beckham. We look forward to welcoming you back again soon.

Kind regards,

Melody - Client Services

Victoria Beckham からの回答

3日前

Dear Sophie,

Thank you for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed your visit and appreciated both our collection and the service provided by our team.

We apologise that we were unable to assist you as fully as we would have liked during your visit, and we appreciate your understanding. Your comments are greatly valued and help us continue to improve the experience we offer.

Thank you once again for your kind words. We look forward to welcoming you back again soon.

Kind regards
Ishtar