victoriabeckhambeauty レビュー 

Ordered a VB eye pencil and just when I thought it was about to arrive, received a notification saying it had been returned to sender with no explanation whatsoever what was going on. Have since called, sent four emails and still no response. Appalling customer service. I’m astounded that a brand like Victoria Beckham would treat its customers so shoddily.

I LOVE this brand and order products consistently.
I've only ever had an amazing buying experience with VB & using and applying the makeup is a dream.
My interaction and experience with customer services is 5 STAR.
They've been personable, polite, prompt and go above and beyond to offer me products and services on the rare occasion i felt something wasn't to my liking.
I'm really very surprised at the low rating here on trip adviser and to read such negative reviews .......
The make up is always beautiful, lasts a long time and is excellent quality. I love the packaging and the beautiful way it's presented and always comes with a mini tote bag which i carry all my MU in when i travel.
I can not recommend this brand highly enough.

Order not received. Disappointing customer care from a so called "high end" Company

Using Evri as delivery method is a disaster

I will not bother ordering from you again Plenty of other more capable cosmetic companies out there

It’s a mixed bag for me unfortunately. I developed blepharitis after using the mascara so stopped immediately. The mascara however is excellent so I was disappointed. The eye pencils are lovely and easy to use however the tip falls out all the time as it seems broken so I have to keep sharpening the pencil. It’s as if it has dried out. The packaging is gorgeous and I have to say I found Customer Services excellent when my parcel didn’t arrive from Evri even though Evri had emailed to say they were due to deliver.

Like so many others, I have not received an order I placed over a month ago. It was bought as a Christmas present and it still hasn't arrived. No response from the hilariously misnamed "Customer Service" to several emails etc. Now trying to get a refund, pray for me! WILL NEVER EVER buy from this outfit again. Maybe if Victoria spent less time posing and more time paying attention to business basics her company would do better. AVOID AVOID AVOID.

Placed an order a couple of weeks ago for a present for my daughter. No sign of it. Email answered by an automatic response telling people not to bother them. Have been receiving emails practically daily trying to persuade me to buy more products- hilariously yesterday it declared was the last day to receive something by Christmas! As if! Do not use this company. You’ll be lucky to see what you’ve paid for. Shockingly bad customer service. Will never use again.

EDIT revisiting this review as when i finally did get to communicate with a human! Joelle was very helpful and got my package to me (sadly after Christmas) and offered a 15% refund for my trouble. But the following review still shows the frustration of many online shoppers with VB... As other 1 star reviews have highlighted, the online ordering service isn't fit for purpose. Ordered and paid for 100ml of perfume for my wife's Xmas present and have received the wrong order by Evri. The box was addressed correctly, but the contents of the package are wrong (pencil sharpener & Eyeliner). The Support@ email says please wait 48hrs for a reply! It's now been 96hrs and still nothing. No number to call, just left hanging and not knowing if the perfume will arrive in time for Christmas! Shambles

I haven’t received my order that I ordered over 4 weeks ago, I’ve emailed the company twice and nobody has replied
I would just like a refund for the good I haven’t received please?

I was pleasantly surprised by the packaging and the card that came with the order made it feel more personal. It is slightly more expensive however I do feel I have received excellent quality in the products ordered - Posh Balm and a Satin Kajol liner
With exception to the sharpener (that came free) that was cheap and plastic but it was a bonus :) would definitely buy again

Delivery never arrived Evri & VB no help!
This time last year I read all the comments on trust pilot and decided to not order and avoid the hassle.
Then a few months ago I decided to place a small order and it was successfully delivered. I then processed another based on the product being very nice.
Then I made the huge mistake of placing an order for £275 and it never arrived. It was supposedly delivered by an Evri driver with no ratings and new to their company. The parcel was rescheduled for delivery twice and never arrived. I have since been emailing Victoria Beckham with no response and with Evri all you get is a robot guiding they are looking into it and will receive a reply within 24hrs. Lets just say 24hrs has since surpassed as has the 48hrs VB guide they will respond. What a shame, I am out of pocket for a huge amount of money which was a gift for Xmas and unsure how to proceed with both companies not giving a damn. I would honestly advise anybody who wishes to purchase this product visit Selfridges, the on-line is not the best way to secure your purchase being delivered. There is no customer service to communicate with and neither the courier company. I anticipate somebody is enjoying my purchase but not the person I intended !!

Ordered five items and tick the box for gift wrapping. The items arrived in a cardboard box with one basic fabric drawstring bag for which I was charged £7. This is apparently the gift wrapping which is really unsatisfactory. Do you think they would charge £7 for each basic fabric bag is a joke. I have emailed them to ask for an additional bag as the items are for two separate presents but I have heard nothing. Just an email saying how busy they are and that they can’t get back to me straight away you think with all the back of money they could organise a decent customer service and provide decent giftwrapping on their products.

Ordered an eyeliner ( Order B1928075) in November but it’s not possible to track the order (in the Shop app they recommend for tracking) and no response from customer service that l contacted twice. I won’t order from here anymore, doubt l’ll ever get my order

I adore the VB Beauty Range. I've ordered in quick succession and placed so far, 3 orders and not disappointed at all. Beautiful range, particular favourite are her Perfume Sample Pack, every single scent is just a delight, reminds me of a Tom Ford sort of scent. Highlighter stick, is a dream to use and her lipgloss Martini lovely. Eyebrow Gel (Clear) also really good to use. You've just gotta fluff the brows up and out to get them to set.

Delivery has always been quick, and their packaging is stylish too, nice little canvas bag with every order ideal for keeping little bits of make up in etc.

My delivery got lost with UPS, now UPS wants the sender aka VB to provide information and nothing happens, emailed the VB customer service and no response, very frustrated, I doubt I will purchase again not matter that I liked the products, this has been my second purchase and it will be my last.

Ordered product and received....now they sending out stuff and billing me...had to stop them on PayPal.....beware

I received my order and the lip balm is not working properly. It turns to open, but it doesn't turn to close. I have written many emails to the customer service, but no answer at all. For something that costs 38 euros i would have expected a better client service. Will definitely won't buy again. Pity but it is obvious that they really don't care

First time of ordering . After reading impressive reviews on the Satin Kajal Jewel Liner I decided I must order along with Starlight eyeshadow. Delivered promptly, couldn’t wait to try out. Liner tip broken on arrival but came with sharpener so sharpened , it is so soft and needed a fair bit of sharpening to get a nice tip on it , so means it wears down quickly and it is not cheap to keep replacing. On use not at all impressed. As for eyeshadow sparkly bits fall all over your face. Will not purchase again.

Lip balms are amazing. Beautiful colours, very hydrating.

Another poor review for this company I’m afraid. I ordered a satin kajal eye liner in cocoa matte a week ago. £5 for delivery, for some reason! Why so much?? I have still not received my product! I’ve emailed customer services three times. Absolutely nothing has come back. The products are so expensive that I feel it should surely be reflected in excellent customer service? Apparently not. It seems Victoria Beckham Beauty doesn’t care a jot about its customers (maybe only the ones who place large orders?) and, sadly, this is clearly reflected in so many one star reviews. And not a single apology from the company on any of them. I wish I’d not wasted my hard earned cash on what I fear may be a rather sub standard product and, instead, spent it on a beautiful buttery soft eyeliner from Chanel for a great deal less money. The arrogance of VBB! Hugely disappointing I’m afraid.

Since drafting this review I’ve only now understood the products are shipped from New Jersey! There is no indication of this on the website or in the delivery on way email! It would help to know this information.

Hello hello hello hello hello. Is there anyone at the office? I've been ringing customer services for two days now. But I guess if you have made your millions don't worry about the little people.