Victory Curtains and Blinds レビュー 

Very good service

Sales lady Michelle really good very relaxed on her knowledge to help me.Not familiar in decorating a home being just a male occupant
Very Happy with the outcome.Parry

Just wanted to pass on compliments to Matt who came to my home today to quote me for my bathroom windows for plantation shutters.

He was lovely, personable and real with no BS. Which I appreciate very much. We had already had another company out to quote who I was extremely unhappy with before they even came out and more disappointed after having them here.

Matt was easy to talk to, easy to deal with and just all round great. So much so, within less than hour we have paid our deposit and look forward when we get to have our shutters installed.

You have a good sales consultant with him.

Great Customer Service and the installation man is a credit to your Company

I had someone attend my home for a measure and quote. He was very condescending and rude. I had the blinds installed and noticed the installer putting the blind incorrectly and asked him to move it slightly. He sighed like it was the end of the world and said that’s not what he was told. Then I received an invoice for the service I had already paid. A year later the blinds are not working as they should. I was told over the phone to send photos and videos of the issue. I did on 6/5/26. I had no reply and then emailed again asking for an update and help on 38/05/26. Again. No reply. This company is the worst for communication and customer service. I am sick of contacting them with no reply. Avoid buying from them. The arrogance is astounding when they say call us back. How about calling ME!

Very unhappy that they booked in the measuring of the blinds and only told me on the morning what time I should expect the person to come to my house. I got a text at 8am that they will come between 2-5 pm . I travelled 60 minutes to be at the property to be only told when I arrived at 2pm that the measuring team can’t make it and I needed to re book. The process is ridiculous and no consideration that people may be working and need to make plans to be at their property. The next appointment I could get was not for another two weeks.

All was well with our installation until a mismeasure which left our job incomplete and a 15 working day window simply to be notified of the job status.
No priority is given to rectifying a problem caused by the company.
It should be noted that the company demand prompt payment before installation and if there is a delay in recification of an issue, there must be a lot of errors.

Consultant was helpful when I was choosing my blinds, didn't try to force me into buying something more expensive than I wanted to pay. Jordan who fitted my new blinds was delightful. Friendly, professional and a lovely young man, he is an asset to your company. I am happy with my choice and they look good.

So happy we went with victory Blinds very satisfied customer. Everything was excellent. From start to finish.

Multiple Failed Installations and Unacceptable Service

I am extremely disappointed with the level of service I have received from Victory Curtains and Blinds.

In December, a salesperson named Ken attended my home to measure for curtains to be installed in my family room.

1st installation
In January, a technician arrived to install the curtains, only for them to be far too long and draping on the floor. After contacting your office, I was advised another technician will be arranged to redo the curtains.

2nd installation
Another technician attended in March to rectify the issue. Unfortunately, the curtains were still excessively long and continued to drag on the floor. I then contacted your company again, resulting in another staff member attending to remeasure the curtains.

I escalated the matter to management and raised concerns about the significant amount of time I had already lost taking leave from work to accommodate multiple appointments. Despite requesting compensation for the inconvenience, my request was denied. I was assured the issue would be resolved and a further installation was scheduled for 5 June.

3rd time installation
On 5 June, after taking time off work for this third time installation, a technician arrived only to inform me that he had been sent to the wrong address and that my curtains had not even arrived. I was later advised by Victory Curtains and Blinds that their system had mixed my order up with another customer's.

***I AM NOW WAITING ON CONFIRMATION FOR 4th TIME INSTALLATION***

This level of incompetence is beyond appalling. We are now in June, more than six months after the initial measure, and I still do not have properly installed curtains in my family room. I have endured multiple failed installations, repeated measuring appointments, broken promises, administrative errors and lost work time.

The sales consultant Sharon was excellent. She was very polite and helpful when visiting my home to measure and quote and always punctual in responding to my queries. I am very happy with my new blinds which are well made and of high quality materials.

No Problems!
A happy customer!

Great service free quote at youre home. Made to fit. And cost was very reasonable. Many choices to choose from, for curtains. And great communication and choices for installation after purchase. Good quality very happy with everything my curtains look great brings a whole new vibe to my home. Definitely recommended.

Very poor customer service - no follow up and waiting a month before anyone gets back to you about problems..
never use them again

If I could give Victory Blinds no stars I would. Victory Blinds were very eager to come out and install my roller blinds and shutters and take payment from me but are not interested in coming back to fix repairs. Am totalling disgusted with their service. So will now have to employ an outside tradesman to fix Victory Blind's dodgy work.

Have now had 4x warranty repairs for quality issues and they are refusing any further repair with the same quality issue (rippling) which they blame on size of blind (which they recommended) even though it has happened across a small blind as well as larger blind. Refusing a refund as well so now having to go through VCAT. Heard a lot of similar stories where after service care is severely lacking. Avoid at all costs.

Jordan A. Has installed my shutters curtains and blinds yesterday. He was very efficient tidy and pleasant.

Speaking to JO regarding replacing curtains for my caravan, Victory no longer deal with this enquiry. However JO went above and beyond to help find me several contacts that would maybe be of use.
JO whole attitude was to try and help solve this and I am extremely grateful for her time and patience. Again many thanks Jo for all your kindness.

Got a measure and quote back in Feb for some blinds made a 50% deposit and then nothing had to call them and ask when they are contacting to come and install as it’s now May. I think they forgot me. They booked me straight away no issues
But now asking for the balance before they are installed I haven’t got an apology just a unreasonable request for payment before they even finish and I am actually concerned they will take the money and ghost me again