After I posted on Trust Pilot, someone from VidaXL reached out to fix the issue that I had been working on with customer service on. The item was out of stock and after months, they sent me a refund.... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Ordered a garden storage box. It came in about 100 pieces, individual pieces of wood, took hours to build and that wasn’t helped by the absolutely ridiculous attempt at instructions. Flat pack is fine... もっと見る
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Purchased 368075 double sunbed with canopy. Opened the box and no assembly instructions! Can’t download from the website due to IP / confidentially due to not ordering direct through their website whe... もっと見る
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I don't normally do Trustpilot reviews but having never heard of this company before I did search them and was put off by the low score here. I wasn't going to order but then saw they had an associati... もっと見る
企業が回答しました
企業情報
当該企業による記述
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs.
連絡先
2.4
期待以下
902件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Lack of customer care and service
Lack of customer care and service. I bought two sun longer for two months now and one of them was damage on arrival and I'm still waiting for the replacement. I'm still waiting to someone collect the damage one and the new one has never arrived.
2023年5月12日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
We apologise for the issue you are experiencing. Upon reviewing your complaint, it appears that my colleague is already working on resolving the issue and has sent you an email regarding it. We are sorry for any inconvenience caused and appreciate your bringing this matter to our attention.
Kind regards
Feedback Team
vidaXL
Fast delivery
Fast delivery! Both packages arrived on the same day. It would be even better if both packages arrived at same time.
2023年6月8日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
Thank you for your review! We're glad to hear that your packages were delivered quickly and on the same day. We appreciate your feedback and understand that receiving both packages at the same time would be even more convenient for you. We'll take note of your suggestion for future improvements in our delivery process. Thank you for choosing our services!
Kind Regards
Feedback Team
vidaXL
vidaXL.us からの回答
Dear Customer,
Thank you for your positive review of the basket. We appreciate your feedback on its sturdiness and quality.
Kind Regards
FeedBack Team
vidaXL
The problem solved quickly and I have…
The problem solved quickly and I have received my package! 5 stars to customer service. Thanks
2023年5月24日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
Thank you for your kind words and the 5-star rating for our customer service. We truly appreciate your feedback and are here to assist you whenever you need us. Thank you once again!
Kind Regards
FeedBack Team
vidaXL
the instruccions of yhe VidaXL…
the instruccions of yhe VidaXL Condizionatore Mobile 3 in 1 Bianco e Nero 480x340x980 mm 120 W are so awful, there are no videos on line to see how the water has been put in, i wrote to a e mail that cant' be reached. terrible expirence
2023年6月14日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
We apologize for the difficulties you have encountered with the product, We understand the frustration and will work on improving the instructions to provide clearer guidance. We have now sent you an email to resolve this issue, Thank you for bringing this to our attention.
Kind regards
Feedback Team
vidaXL
Very poor quality of products ordered.
I selected one star because there is no other alternative, for zero...I ordered a set of terrace chairs, on May 23rd, order ID 0040000537220, two of the chairs are already broken. I paid 400 EUR (1650 RON) and I lost the money. I am afraid to use the other two, so I needed to buy somethin else. I will contact local authorities in Romania to sue the company, it is not acceptable.
2023年6月11日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
We sincerely apologise for the issue you are experiencing, Upon reviewing your order, it appears that my colleague is currently working on resolving the issue for you. sorry for the inconvenience caused.
Kind regards
Feedback Team
vidaXL
Product came exactly as advertised
Product came exactly as advertised, the delivery time is a bit long.
2023年5月8日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
Thank you for your feedback. We're glad to hear that the product arrived exactly as advertised. We apologize for any inconvenience caused by the longer delivery time. Your feedback is important to us, and we'll take it into consideration as we work towards improving our delivery processes. Thank you for choosing our product.
Kind regards
Feedback Team
vidaXL
Acacia garden raised bed
We bought 2 garden raised beds made of acacia 200x100x50. The instructions were clear, the raised bed was easy to assemble and had a good look. But, once filled with garden soil, the parts disassemble, the screws being too short and the wood too thin. I would not go over the 100x50x50 with this product and, even then, I have doubts.
2023年4月25日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
Thank you for your feedback. We apologize for the issues you've encountered with the garden raised beds. We have sent you an email to resolve this issue for you.
Kind regards
Feedback Team
vidaXL
THIS COMPANY IS TERRIBLE!!!
I am still in an ongoing game to get my money back. I was sent an extremely broken bench- waited 2 weeks for a return label, had to repackage and bring back to ups. The next day a replacement was sent in a completely broken and open box that was worse than the first. There is no customer service number and getting a shipping label to return is a nightmare!!!! I’m literally on by 10 th call about a piece of furniture I was a refund for for about a month now! They are extremely hard to deal with. I will never ever ever order anything else from them and neither will anyone I know
2023年5月10日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
We apologize for the issues you have experienced, my colleague has contacted you with a solution to resolve the issues. If you have any further concerns, please let us know.
Kind regards
Moji
vidaXL
Cheap, not functional
Assembly instructions are unclear, material is terrible quality (i bought a metal cabinet and some of the parts would not fit into each other, because the metal arrived warped), i still haven’t been able to put cabinet together and it’s been a couple of hours over different days. The cabinet is good looking but that doesn’t matter if I cant put it together
2023年6月5日
自発的なレビュー
vidaXL.us からの回答
Dear Customer
We apologize for the issues you have experienced, my colleague has already solved this issue for you and your refund has already been requested. If you have any further concerns, please let us know.
Kind regards
Moji
vidaXL
I was pleased with the quick shipping…
I was pleased with the quick shipping and the quality of the product I ordered. Thank you for the sale!
2023年6月1日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
Thank you so much for your positive feedback! We're thrilled to hear that you were pleased with the quick shipping and the quality of the product you ordered.
Kind regards
Moji
vidaXL
It was my first time to order in…
It was my first time to order in vidaXL. Product was much better than expected. But the package wasn’t good. When the product delivered, the box already damaged.
2023年5月28日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
Thank you so much for your positive feedback! We're thrilled to hear that you were pleased with our product, please feel free to contact us if you require assistance.
Kind regards
Moji
vidaXL
Great
Good price, item arrived quickly with so great quality as pictured and easy to assemble. Very happy to order again. Great company!
2023年5月7日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
We're thrilled to hear that you had a positive experience with our company! It's wonderful to know that you found our prices competitive and that your item arrived quickly.Thank you for your kind words, and we look forward to serving you again in the future!
Kind regards
Feedback Team
vidaXL
Beautiful and functional
The cabinet was delivered in a timely manner and fully assembled except for installation of a few knobs. It was packaged very well and was in perfect condition. It’s both beautiful and functional.
2023年4月10日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
We're delighted to hear that your cabinet was delivered promptly. We're glad that you found the cabinet beautiful and functional. Thank you for sharing your positive experience with us!
Kind regards,
Feedback team,
vidaXL
Very low-quality material and poor…
Very low-quality material and poor design. The Cam lock fittings broke! The cover was not stable at all after the assembly. So, I had to put multiple extra clamping plates to increase the strength of the product. I would not recommend this to anyone!
2023年4月3日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
Thank you for your feedback and apologies for the experience you had, as soon as we receive your order number, we will proceed with resolving the issue for you.
Best regards,
Feedback Team
vidaXL
I have ordered with this company a few…
I have ordered with this company a few times and love the items I purchased for my home.
2023年5月4日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
Thank you for your continued support! We're glad to hear that you love the items you've purchased for your home. We appreciate your feedback and look forward to serving you again in the future.
Kind regards
Feedback team
vidaXL
Excellent all around!
The customer services people answered all my pre-purchase questions quickly, I received the solar shower in just a couple of weeks, and the shower itself is extremely well-built and sturdy. I look forward to many good years of use. Nice job and thank you all!
2023年4月25日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
Thank you so much for your kind words! We're delighted to hear that our customer service team was able to assist you effectively and that you're satisfied with the quality of your solar shower. Your feedback is appreciated and we're looking forward to serving you again in the future. Thanks for choosing VidaXL!
Best regards,
Feedback Team,
vidaXL
The quality was much lower than I…
The quality was much lower than I expected. Wood is very thin and flimsy, definitely can't use this to bear any weight at all. The top parts were split already before we even assembled it. Assembly was challenging, as some holes weren't even pre-drilled. Interior dimensions are very small, not at all suitable for storing cushions other than small pillows. I will definitely NOT order this brand again.
2023年5月6日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
We're sorry about the issues you've experienced with your order. Could you please share your order number? This will allow us to quickly investigate the situation and come up with an appropriate solution.
Kind regards,
Feedback Team
vidaXL
Very straight forward company
Very straight forward company, I love when they email me my order has been handed to the carrier and the email shows a pic of my order, I know what order they are talking about, unlike Amazon always confusing me. This is my 4th order, very happy with VidaXL.
2023年5月25日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
Thank you so much for your kind words! We're thrilled to hear that you're pleased with our service and order updates. We look forward to serving you again for your 5th order and beyond. Thanks for choosing VidaXL!
Best regards,
Feedback team
vidaXL
Withdrawing money without sending the product
They were not able to deliver at my address, which is fair. BUT the customer service department keeps saying that the refund has been made. They are even telling me that my bank is the one causing troubles. I ask them to provide evidence for the withdraw, but they keep telling excuses... On 11. of may I was promised refund within 1-5 working days - it has been 10 working days since.
We have bought products one time before (2022) - the quality was really poor but they were kind to offer a smaller discount..
2023年5月26日
自発的なレビュー
vidaXL.us からの回答
Dear Customer,
We apologize for the inconvenience you've experienced. I can see that your order is currently being handled by one of our colleagues who is working diligently to resolve this issue. Rest assured, we're prioritizing your case and aim to provide a resolution as soon as possible. Thank you for your patience.
Kind regards,
Feedback team/vidaXL
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