vidaXL.us レビュー 902

Arrived before estimated date. Great product and price.

Horrible service. I went through Wayfair because the product I received from them broke within one week of building. I had purchased the garden bed in August and built it a few days ago. The material is cheap and the instructions were confusing. Wayfair said to email vidaXL because they were the manufacturer. VidaXL said to go to Wayfair. No, I am done and want my money back. Stay away form this business and their goods.

Their Customer Service is appalling. They take no responsibility for poor quality products. They do not replace faulty goods and say they have none in stock when their website says otherwise. The best you’ll get is a voucher which just perpetuates the ordeal as you’re then faced with choosing another product that in my case isn’t fit for purpose.

Response on time and helpful. Since they are learning. Hope they will grow.

This is the worst company I have ever dealt with.
Product is JUNK and will be surprised if I ever get a refund. They say to return the product but do not supply a return waybill. Had to call Purolator for the waybill when the email from VidaXL said DHL was picking it up. The chat box is useless and the people who finally answer are worse than the chat box. At 1-226-828-9843 they are almost always closed. STAY AWAY FROM VIDAXL !

This is the worst company ever. I do not recommend purchasing anything from them. I order a $1000 couch just for it to be a complete nightmare. When I first received the couch, multiple parts were missing. After 3 months of going back and forth they finally decided to send out replacement parts. Once the replacement parts arrived and I assembled the couch it was complete HELLLL. All the boards on the couch that goes under the cushions completely broke after 2 weeks. The side part of the couch broke and now its a complete whole in the sofa. The material has also ripped within 3 weeks of having the couch. I have asked on multiple occasions for a full refund because this is unacceptable, and not once have I received a response. I was even okay with accepting a refund in the form of an Amazon gift card - but once again no response was received. I will NEVER EVER IN MY LIFE RECOMMEND anyone to purchase a couch from this company. They barley respond and when they do, they refuse to take accountability and offer you the lowest refund possible. Who wants a partial refund of $120 after paying $1000 for a couch that broke down within 1 month. Once again DO NOT BUY from this company, you will REGRET it in the end.

Submitted a return claim and weeks later I’m still waiting to ship the product back. Item delivered broken and bent. I’ve sent multiple emails asking for an update and no response. Last update was blaming the couriers website. That was last week.
Just send me a return label, I’ll put it out for pickup and you’ll refund my money. Not that difficult. No more excuses please.

I really think this should be reported to The Department Of Consumer Affairs. This is a scam of a company. It sends automated responses. I have not had any satisfaction. I will call all the authorities. As well as the credit card company. The order #0011004036220. I want an answer. It is an automated answer. No resolution???
Trust Pilot and Vida XL are the worst. Should be shut down. They are a rip-off. DONT BUY FROM VIDA XL. The raised beds are poor quality.

I am editing this review because customer services contacted me, saying they will take on the feedback for labeling and also offered a small discount by way of apology.

I bought the vidaXL 3-Panel Room Divider Cream White. It is a nice product, BUT it took two people all of our strength and nearly a day to construct it. The parts are not labeled. Some simple "A, B etc" stickers would make it so much easier. Also the brute force required to haul the fabric and poles in to place was exhausting. You will need a good drill, strength and patience.

Bought the “vidaXL Raised Bed with Greenhouse 43.3"x21.3"x47.2" Solid Fir Wood” and I’m highly disappointed with it. It’s cheaply made (however wasn’t cheap in price!) and I have to be aware not to get splinters every time I open the lid. I’ll be lucky if it survives until next summer.

My interaction with the vendor tracked directly with the reviews provided by Trustpilot.com. I ordered two decorative items, a coffee table with storage and a sitting bench with storage. Both items were of solid construction, packed securely, and arrived expeditiously. What more could we ask?

Shipping was great.
Product not so well…
Poor material
Missing hardware, cheaply made…..
Made in China

The products ordered were as advertised and the shipping was prompt.

After installing the extra braces I was allowed to keep from a new shelving unit, it has helped alot to support my items. Customer service was very helpful in resolving my complaints with the unit. I would highly suggest they consider including 2 braces for each shelf on future orders.

Excellent product, reasonable pricing and good delivery times

Après un avis très défavorable publié le 19 avril suite à la réception d'un produit non contrôlé, vidaXL m'a contacté dès le lendemain pour me proposer plusieurs solutions pour résoudre mon problème (dédommagement, retour du produit...).Après plusieurs échanges par retour, nous nous sommes entendus sur la proposition de dédommagement financier et l'argent était sur mon compte en banque le 24 avril.
Si le service contrôle était inexistant, le SAV ne pouvait pas être plus efficace : BRAVO
4 étoiles et pas 5 car je garde en mémoire les déconvenues lors du montage

Good product, fast delivery, everything is well, will order again

Avoid this company!! First delivery only half of it arrived. Then when we opened the box 3 of the pieces were badly damaged. This was on 12th April and 2 weeks later I am STILL waiting for a replacement. They emailed me to say that the replacement desk was dispatched on 18th April but when I track my parcel, it says its still with the sender. When I queried this just more lies. They simply don't care about their customers and just lie. Absolutely rubbish products and rubbish customer service. I will never use this company again.

My dogs love that they are sharing their cage space together! Perfect size for my patio. Great product and delivery was very efficient!

I have been attempting to contact this company for the last week and a half to return a product. I keep opening a request on their website to get back to me, but nobody does. Today I spent over an hour chatting with numerous bots on their "Live chat" because it seems that no humans actually work there in customer service. There is no number to contact them. Good luck to anyone who needs to return or replace an order. Worst experience ever.