I’ve had the database for 4 years . Before access group bought vincere this would be a 5 star review for every category. It’s gone from excellent to very bad . The database is excellent for my... もっと見る
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レビュアーのコメントを見てみましょう
Sunny has been fantastic, really helpful, nothing too much trouble. We took some time to get the consistency with Access, but now that we are here, it is a great product.
企業が回答しました
Paulinaa Tran is our Customer Success Manager, and she has always been great. She is very knowledgeable, and always available to support us whenever we have an issue or a question.
企業が回答しました
Martha was amazing as always. I contacted Martha with an issue on my side that had prevented me from being able to contact a certain talent pool. (Turns out I made the mistake of making the group pri... もっと見る
企業が回答しました
企業情報
当該企業による記述
Access Vincere Evo is an integrated recruitment management platform that brings CRM, applicant tracking, and AI-powered automation together. Built for recruitment agencies of all sizes, from ambitious start-ups to established enterprise operations, the platform enables teams to manage the entire recruitment lifecycle, from candidate sourcing through placement and invoicing. Used by over 22,000 recruiters globally, Access Vincere Evo supports permanent, temporary, contract, executive search, and RPO business models. Rather than juggling multiple disconnected tools, recruiters can manage client relationships, track candidates, automate administrative tasks, and analyse performance data from a single interface. Intelligent automation sits at the heart of the platform. AI-powered candidate scoring and matching algorithms work alongside smart search filters to surface the right candidates faster, whilst workflow automation handles over 1,000 repetitive tasks including data entry, outreach sequences, CV formatting, and follow-up reminders. Access Evo Copilot delivers real-time analytics through natural language queries, allowing users to ask questions about pipelines, revenue, and performance without navigating complex reports. Built-in communication tools include email and calendar synchronisation, automated interview scheduling, and multi-channel engagement. LiveList™ branded client portals enable real-time shortlist sharing, whilst one-click job board integration simplifies multi-platform posting. Access Vincere Evo is hosted on AWS infrastructure, maintains GDPR compliance, and holds ISO certification. Integrated timesheet, pay, and billing functionality supports agencies with contract and temporary workforces, and dedicated migration services assist agencies transitioning from other platforms.
連絡先
120 Robinson Road #15-01, 068913, Singapore, シンガポール
- +65 6812 5910
- vincere.marketing@theaccessgroup.com
- vincere.io
4.0
ほぼ満足
295件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I’ve had the database for 4 years
I’ve had the database for 4 years . Before access group bought vincere this would be a 5 star review for every category.
It’s gone from excellent to very bad .
The database is excellent for my personal needs.
The customer service though now is horrendous. Regular price increases, incorrect billing and to try and rectify issues is VERY time consuming
2026年4月18日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Great support
Sunny has been fantastic, really helpful, nothing too much trouble. We took some time to get the consistency with Access, but now that we are here, it is a great product.
2026年4月16日
自発的なレビュー
Access Vincere Evo からの回答
Hi Kayleigh,
Thank you so much for your kind feedback! We’re delighted to hear that Sunny was able to support you so well and that nothing ever felt like too much trouble.
We really appreciate your patience while working through consistency with Access, and it’s great to know that now everything is in place and delivering value for you.
We’ll be sure to share your comments with Sunny—thanks again for taking the time to leave such a lovely review!
Best regards,
Vincere team
Paulinaa Tran is Excellent
Paulinaa Tran is our Customer Success Manager, and she has always been great. She is very knowledgeable, and always available to support us whenever we have an issue or a question.
2026年4月1日
自発的なレビュー
Access Vincere Evo からの回答
Hi Robin,
Thanks so much for your lovely feedback!
We’re really glad to hear how positive your experience has been with Paulinaa. Her knowledge and dedication to supporting customers truly shine through, and it’s great to know she’s always there when you need help or have questions.
We’ll be sure to pass this on to her—she’ll really appreciate it!
Best regards,
Vincere team
Nguyen Sunny was great!
Nguyen Sunny was super helpful in helping me configure my database. Really knowledgeable!
2026年3月30日
自発的なレビュー
Access Vincere Evo からの回答
Hu Nav,
Thank you for your feedback!
We’re happy to hear that Nguyen Sunny was able to support you with configuring your database and that his expertise made a positive impact. It’s great to know you found him knowledgeable and helpful throughout the process.
If you need any further assistance, we’re always here to support you.
Best regards,
Vincere team
Great CSM
Our customer success manager Paulinaa is always very quick to respond to queries and always happy to help
2026年4月10日
自発的なレビュー
Access Vincere Evo からの回答
Hi Nathan,
Thank you for your kind feedback!
We’re pleased to hear that Paulinaa has been so responsive and supportive. Being quick to assist and approachable is exactly what we strive for in our Customer Success team.
If there’s anything more we can do to support you, we’re always here to help.
Best regards,
Vincere team
I was very satisfied with the service…
I was very satisfied with the service provided. Katie took the time to really listen, was very patient despite my imperfect English, and quickly offered a clear and helpful solution. I truly appreciated her support and professionalism.
2026年4月2日
自発的なレビュー
Access Vincere Evo からの回答
Hi Clearstone team,
We're happy to hear that you were satisfied with the support you received. We appreciate your feedback regarding the patience, professionalism, and clarity provided by Katie. We are also lucky to have her in team, and we’ll be sure to pass on your kind feedback to Katie.
Thank you for sharing your positive experience!
Best regards,
Vincere team
I’ve been a client of Vincere CRM for years AND…
I’ve been a client of Vincere CRM for several years, and unfortunately, my recent experience has been extremely disappointing.
The level of client aftercare is very poor. There seems to be little to no effort made to understand a client’s evolving business situation or to offer any flexibility when circumstances change. Despite a long-term relationship, I was met with rigid processes and a lack of empathy when discussing adjustments to my subscription.
What is even more concerning is the complete lack of communication regarding contract renewal. Not being proactively informed or updated about such a critical aspect of the partnership is simply unacceptable for a company operating in this space.
Overall, the experience feels transactional rather than customer-centric. After years as a loyal client, I expected a much higher standard of service and professionalism.
I would not recommend Vincere CRM based on this experience.
2026年3月23日
自発的なレビュー
Access Vincere Evo からの回答
Hi Jerome,
Thank you for taking the time to share your experience so openly.
I understand your concerns around aftercare, flexibility, and the level of support you received—especially after being a long-term client. I appreciate how frustrating this must feel, and it’s not the experience we aim to deliver.
To clarify, your subscription remains within an active contract term, and as is standard across the market, we are required to adhere to the agreed terms.
Throughout your time with us, we have also made consistent efforts to support you beyond core contract obligations, particularly in relation to find the alternative solutions.
We understand that your expectations may differ, however our position is aligned with the agreement in place.
I would really value the opportunity to review your situation more closely and see how we can bring this to a more constructive resolution for you. A member of our team will be in touch shortly to continue working through this with you.
Best regards,
Vincere team
It is so frustrating to get in contact…unexpected charges on the ccard
It is so frustrating to get in contact with them, only AI agent. They keep your ccard on file and charge without any further notice. Previous customer service people are not replying to your enquiry. After 3 months of back and force emails, & a threat that if I dont sign a new contract with them, they will not make the changes, then 2 months later they charged my card uneexpectedly without any notice for some extra service, which I did not order. My last email was to their customer service IN Vietnam on Febr 26, which Im still waiting a reply.......
2026年3月10日
自発的なレビュー
Access Vincere Evo からの回答
Hi Katalin,
We are sorry for taking longer than expected to resolve the request.
We have now resolved this on our side and sincerely apologise for the wait and any frustration this may have caused. Your new invoice has been sent to you, and this will reflect the removal of access to EVO.
Regarding your previous point about the back-and-forth over several months, I’d like to clarify that this related to your reduction request. As this involves a change to the original contract, it requires agreement from both parties before any amendments can be implemented.
We understand how this process may have felt prolonged, and we appreciate your patience while we worked to ensure everything was aligned correctly.
If you need any further assistance, please feel free to reach out directly to any of the managers from the website https://www.vincere.io/support/, and we’ll ensure you’re supported promptly.
Best regards,
Vincere team
Misleading Geo-Search & No Accountability
Where to begin...!
We signed up to Vincere expecting accurate radius and distance search — a basic requirement for a recruitment CRM, surely!
In reality, the system calculates straight-line (“as the crow flies”) distance, not actual road travel distance. This produces completely misleading results. In one case, a candidate was shown as less than 50 miles away from the client when the real driving distance was over 167 miles (the straight line crossed open sea).
This makes shortlisting unreliable and forces us to manually verify distances using external maps — a significant and ongoing operational burden.
What’s most concerning is that Vincere’s own website states their geo-locate feature does not rely on straight-line distances and helps identify “truly practical matches.” That has not been our experience.
When we raised this formally and requested early termination, we were told the system is “working as designed” and our many requests have been refused. We have been left no other option than to seek legal advice.
My advice - proceed with caution — if you need a CRM that relies on accurate candidate/client distance match then DO NOT sign up to Vincere.
This is just one issue. There are many, but I need to save my time for Google map searches to make sure I don't offer candidates work in Timbuctoo!
2026年3月2日
自発的なレビュー
Access Vincere Evo からの回答
Hi Alexis,
Thank you for your feedback.
We’d like to clarify how Geo-Tagging and Radius Search within Vincere are designed to function. The feature calculates distance based on a straight-line (“as the crow flies”) method between two points. It does not calculate road travel distance or routing via transport networks.
This approach is intentional and widely used across our customer base. We support thousands of customers who use this functionality effectively as part of their workflow, and the feature has been shaped and refined based on strong customer feedback over time. However, we understand that this may not meet every specific requirement or use case.
For scenarios where precise road distance or travel time is required, external mapping tools such as Google Maps remain the appropriate solution.
We have reviewed your account and all related transactions, and our team is in touch directly to work towards a resolution.
We appreciate you taking the time to share your experience.
Best regards,
Vincere team
The CRM is OK at best, service is abysmal
The CRM is OK at best. They bill you random bills without notice and there is no way to speak to anyone. It's the worst customer service on the planet!!!
So they added an extra service without my agreement! I have never in my professional life been charge for something that I haven't asked for. When I eventually got through to someone via the chat function, her response was that the marketing team emailed me about it. I then explained to her that, that doesn't constitute me agreeing to pay for extra services and then she told me to go back to the chat function and start over again!
I will cancel my subscription and advise everyone else to do so. Is it even legal to charge extra services to your card without your agreement? They said that as I didn't read the emails and opt out that I was charged. Utterly appalling company.
2026年2月24日
自発的なレビュー
Access Vincere Evo からの回答
Hi Paul,
Thank you for taking the time to share your feedback, and we are truly sorry to hear about the experience you've had.
We can confirm that a full refund has been processed as of 25th February, and we hope this goes some way towards resolving the immediate issue.
We also want you to know that we have raised a formal Escalation Case to thoroughly review the circumstances surrounding your account. A dedicated member of our team will be in contact with you directly in due course to discuss this further and ensure this is fully resolved to your satisfaction.
We recognize that the experience you described, particularly around communication and the difficulty in reaching our support team, is not the standard we hold ourselves to, and we sincerely apologise that we fell short on this occasion.
We value your business and hope to have the opportunity to restore your confidence in us.
Best regards,
Vincere team
The worst customer care you can find.
The worst customer care you can find.
Zero response,
Zero help
Overpriced
Underachieved
Worst CRM system in history with the worst backing behind it.
2026年2月20日
自発的なレビュー
Access Vincere Evo からの回答
Hi Anthony,
Thank you for your feedback.
We understand how you’re feeling, and your concerns are completely valid.
Following your recent conversation with our Vincere colleagues, we would like to confirm that an escalation case has now been opened on your behalf regarding the feedback related to the Elay product.
Our team is currently investigating your Elay billing dispute in detail. We recognise the importance of resolving this promptly and are prioritising a thorough review to work towards a fair and appropriate solution.
We will keep you updated as soon as we have further information.
Best regards,
Vincere team
Great experience as always
Martha was amazing as always. I contacted Martha with an issue on my side that had prevented me from being able to contact a certain talent pool. (Turns out I made the mistake of making the group private under another colleagues name instead of me, which is why it was hidden). Martha was patient with me and resolved this issues within minutes and I was back to working like nothing happened. Thank you as always!
2026年2月13日
自発的なレビュー
Access Vincere Evo からの回答
Hi Alanta,
We're happy to hear that the issue was resolved quickly and efficiently by Martha. We are also lucky to have her in the team, and we’ll be sure to pass on your recommendation to her.
We appreciate your positive feedback and are glad we could assist you in getting back to work promptly. Thank you!
Best regards,
Vincere team
Terrible customer service
Terrible customer service.
I have now twice in the past month had add-ons to my subscription without my approval and then had to spend hours chasing the company to remove these.
The so called Account Managers are awful and don't respond to emails.
I had used Vincere for 7 years and had a good experience up to this point but the total disrespect and terrible customer service is unforgivable.
2026年2月13日
自発的なレビュー
Access Vincere Evo からの回答
Hi Rob,
Thank you for your feedback.
We’re genuinely sorry to hear that this has been your recent experience, particularly after 7 years with Vincere. We fully recognise how frustrating this must have felt.
To clarify, the add-on communication sent to you did include an opt-out option. We also confirm that your removal request was processed last week in line with your instruction.
That said, we understand that the experience itself — especially the time spent following up — has impacted your confidence in our service. Your comments regarding account management responsiveness have been shared internally for review.
If there is anything further outstanding on your account, please reach out to us directly and we will ensure it is reviewed promptly.
We appreciate your long-standing partnership and the opportunity to address your concerns.
Best regards,
Vincere team
Over charging and no customer support
Currently trying to find out why we are suddenly being charged more. There is no one to talk to apart from A!, you get asked the same questions repeatedly, and no effort has been made to get back to me.
Its a pity as Vincere is an ok product, but the after sales is very poor and it now feels like a business that is charging as much as it can with zero customer service or support.
2026年1月23日
自発的なレビュー
Access Vincere Evo からの回答
Hi Julian,
We appreciate your feedback and are sorry to hear about the billing issues and your support experience.
We aim to provide clear communication and effective assistance, and our colleague has reached out to you directly to help resolve your concerns.
Best regards,
Vincere team
Sunny has been my account manager and…
Sunny has been my account manager and she has been great. Super responsive and helpful .
2026年1月20日
自発的なレビュー
Access Vincere Evo からの回答
Hi Adam,
Thank you for your kind feedback!
We’re delighted to hear that Sunny has been so responsive and helpful as your CSM. We’ll be sure to pass on your appreciation to her, and we truly value your support.
Best regards,
Vincere team
I have been a customer for 3 years
I have been a customer for 3 years, and I pay a monthly fee for a "success plan". However, when I reach out to customer success I never get a response. They are also super expensive for what you really get, a basic ATS.
2026年1月14日
自発的なレビュー
Access Vincere Evo からの回答
Hi Lisa,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience with our Customer Success team has not fully met your expectations. Your CSM, Paulina, has sent follow-ups a few times, and we’re currently waiting to hear back from you.
Please know that we take all feedback seriously and are committed to ensuring our response SLA as provided. We’d be happy to work with you directly to resolve any outstanding issues.
Looking forward to your reply.
Best regards,
Vincere team
After sales service
Their after sales service is bad. I've been following up on our API key for an integration and it's still not sent! It's already a month and a half already and we're still waiting and no avail. Very bad experience.
2025年12月1日
自発的なレビュー
Access Vincere Evo からの回答
Hi Emiko,
Thank you for your feedback.
We’re very sorry to hear about your experience and the delay with your API key.
We are still waiting for your response with your email so our team can reach out and assist you. We haven’t heard from you yet, and if you have a moment, we’d greatly appreciate it if you could contact us. We’d like to let you know that we have a dedicated Support system in place, providing assistance 24/5.
We are committed to ensuring our response SLA meets your expectations, and we’re happy to work with you directly via Support chat to resolve any outstanding issues.
Best regards,
Vincere team
One of the worst decisions Ive made in business
TLDR: missing a lot of standard functionality of a recruitment CRM, just leads to huge frustration and wasted time.
We were sold a product that apparently did everything our existing CRM did and more.
What we received is a piece of software that:
significantly resticts mailshot capability
does not allow editing of email templates and wildcard use
cannot remove certain contacts/clients
zero flexibility in candidate submission or tracking
cannot differentiate between clients we call regularly and staff that have left the company
records email and telephone calls in different locations so impossible to search
We proved we were missold some features but Vincere could not care less and forced us to abandon using the software within 6 months and purchase another CRM.
Vincere would not offer any refund whatsoever and continue to charge us for modules that were never installed or activated.
Terrible software, dishonest sales and support that arent interested in resolving your issues - "we've got your money, now go away" sums it up.
2025年12月17日
自発的なレビュー
Access Vincere Evo からの回答
Hi Alex,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with Vincere did not meet your expectations.
We take feedback about product functionality and customer experience seriously, and your comments regarding email capabilities, candidate tracking, and support have been shared with our internal teams to help inform ongoing improvements.
While we understand your frustration, we genuinely value every customer’s input and are committed to reviewing processes to ensure our platform and support meet the needs of all users.
We are still waiting for your response with your email so our team can reach out and assist you. We haven’t heard from you yet, and if you have a moment, we’d greatly appreciate it if you could contact us. We’re ready to clarify the situation and work with you to resolve the issue.
Best regards,
Vincere team
Sunny Nguyen was very helpful..
Sunny Nguyen was very helpful and informative! Showed me some useful tips with using Vincere, recommend!
2025年11月14日
自発的なレビュー
Access Vincere Evo からの回答
Hi Haaris,
Thank you for your kind feedback!
We’re delighted to hear that Sunny Nguyen was able to provide helpful guidance and useful tips for using Vincere. We’ll be sure to pass on your recommendation to her, and we appreciate your support!
Best regards,
Vincere team
Exceptional Customer Service from Access Vincere
This year whilst we have be growing internally at Inspired Crew, Martha Tabaniag has continued to provide an excellent service throughout the year going above and beyond, helping our team navigate effectively and efficiently around the Vincere platform. We look forward to continue working with her and the Access Group into the new year.
2025年11月21日
自発的なレビュー
Access Vincere Evo からの回答
Hi Joe,
Thank you for sharing such wonderful feedback. We’re delighted to hear that Martha Tabaniag has consistently provided excellent support, helping your team navigate the Vincere platform effectively and efficiently. We’ll be sure to pass on your kind words to her.
We truly appreciate your continued partnership and look forward to supporting Inspired Crew in the year ahead.
Best regards,
Vincere team
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