Vindis Group レビュー 373

Audi Vindis Group Peterborough.
Purchased a new to us Audi from Jacob on 17 June. The service was absolutely 5 star from start to finish. What an amazing Customer journey! The car was perfect, all the checks were done, a swift process which was explained every step of the way and we were able to collect the car at a convenient time to us. Handover was smooth and we were warmly welcomed by Massimo, the manager.
I can’t recommend this garage enough. Awesome experience. Thank you!

Had a truly amazing experience at Vindis Cambridge! Mia was absolutely fantastic from the moment I arrived, welcoming, professional and made everything feel smooth and stress free. She then handed me over to Mahlon who did an outstanding job explaining the work that was going to be carried out on my Golf R Line. He was thorough, clear and made sure I was completely happy with everything before I left. Overall it was a wonderful experience from start to finish – great service and great people. Highly recommend!

Quoted £192 to diagnose my radio issue (just needs firmware update) and tried to book me straight in for the minimum fee stated above, after doing my own research it can’t be done and they would have known this but would charge me the standard £192 diagnosis hourly rate to tell me this - then on complaining and talking to customer service was promised to be contacted back by van centre which didn’t happen, chased the complaint and again I was promised contact would be made and still nothing.
Horrendous, disingenuous - highly recommend avoiding at all costs.

Contact the company coz I would like to order some car parts ( water pump, etc) send 3 email out no answer back I ring car parts line, I dont the order I asked on the phone this all including washers,bolts,srews, the perosn said yes, I turned up 3 days later collecting my parts and no washers,bolts,srews in the box, I ask the manager where is this parts and he said none of the parts in stock right now so he can give me any. Plus said if this parts not damaged just use it again,

I had an extremely frustrating experience with Vindis Audi Peterborough during a recent attempted vehicle purchase. After extensive back-and-forth (11 phone calls and 9 emails over 24 hours), I was told the price for an Audi RS7 had been agreed, and I received written confirmation that the car would be taken off sale upon payment of a deposit.
Shortly afterwards, I received a call from someone I’d never dealt with before, stating that the price could not be honoured. No mention was made of another buyer at that time — only that senior management had reversed the agreed price. When I questioned this, I received an email from Stuart Hill, Head of Business, explaining that they could not price match the car — something I had never requested — as the reason for the sale being withdrawn. Days later, I was told the car had already been sold to another customer — a completely different explanation.
This shifting narrative, coupled with inaccurate statements (e.g. a “refunded deposit” I never paid), leaves me seriously questioning the transparency, consistency, and honesty of the dealership’s processes. I was also never informed that my calls were being recorded, which raises further concerns about privacy compliance.
When I raised my concerns, I received what I can only describe as dismissive and patronising responses from Jamie Vindis, the CEO — including offers to help me find an "awesome RS7," as if this was a simple sales hiccup rather than a serious breakdown of professional standards.
This experience has left me with deep concerns about the integrity of this dealership. Please be cautious if dealing with this company. I will add that a member of the team — who I won’t name — was very understanding and acknowledged the unacceptable way I had been treated, even providing me with the contact details for the CEO’s office 01480 482411

I question if my name was Mr Smith had this matter been dealt with different!?!

Second visit back (my son cannot decide on which car he wants), large showroom, variety of cars. Special mention to Keenan Taylor who stepped up to assist us. He was patient, listened to what we were looking for, explained in detail the spec, comparison between our choices. TT, A3 or A5, so the differences between these models are quite vast. Details have been exchanged and communication has been excellent but 1 week later still no decision. I highly recommend this dealership based on our own personal experience this time. Thank you Keenan, we will be back...

Have been a customer of Vindis Audi Northampton for 15 years and have brought 2 Audis in that time along with servicing and maintenance. To cut a very long story short .. this time car went in for some work and was totally misled, lied to and it seemed a cover up was happening when I confronted them and asked questions.
End result… was charged well over £100 for a new £3 reverse light bulb to then be told the light still didn’t work so car would have to go back in at an additional £250 for an ‘investigation’.
My car initially went in at 8.30am on this day to have the front break pads and discs replaced which should have taken around 4 hours.. and of course the reverse light bulb looked at, I declined the car wash (this was on the notes) as I stated I would rather have my car back a little earlier rather than hurtling down the motorway trying to get there before they shut (I live 40 mins away and they always call me at the very last minute)
So conclusion is they said they didn’t have enough time to investigate the reverse light issue but because they put a new bulb in I would still have to pay the £100 bill for that even though it still didn’t work?.... BUT… they did PROUDLY tell me that my car got washed!.. even though it was declined!
I was still sitting there at gone 5.10 pm waiting for my car, with a very rude manager shrugging his shoulders and saying it was what it was!
I asked what they had been doing with my car for nearly 9 hours and he couldn’t answer.
I did say I was going to make a complaint and also cancel my service schedule (I did both) and that I wouldn’t go back (I won’t) and again he just shrugged his shoulders, he was very rude.
I paid the bill and left and that’s when I got the video health check through saying the reverse light unit was faulty and would need a new one! I thought these videos were sent through on completion of works.. not when you’ve picked up your car and are at home!
I did complain to Audi on the feed back email where they asked for my experience… I heard nothing and still haven’t 3 months later… and to top it off when I next washed my car after leaving Audi the reverse light housing unit filled up with water and upon closer inspection it’s quite clear that they tried to take the front of the unit off (wrong) and there was a screwdriver hole in the corner and the housing unit clips were snapped so had gaps for water ingress. Whoever tried removing it had no knowledge in how to do so?
After seeing how many bad reviews Vidis actually have, and priding themselves on being a long standing family business with high customer service..I’m surprised that someone hasn’t actually took the time to think about whether they need to re-train their staff or need a complete overhaul of new staff who actually care about their jobs enough and don’t see the customers as a ‘problem’ because from what I can read, and from my own awful experience, customer service is at an all time low.
So thanks Audi for nothing and making me feel absolutely uncomfortable when collecting my car and also damaging my car in the process!

Vindis Volkswagen Cambridge customer service is dreadful.
We bought a new VW T Roc in July 24. There were a number of problems with the car. The flap on the petrol cap would not open when pushed, one of the rear doors would sometimes not unlock with the others, the speed sign system was unreliable and the rear wiper was noisy. I booked it in in January 2025 and was assured there would be a replacement car at no cost as it was warranty work. When we arrived we were presented with a bill for the replacement car, which we politely refused to pay. When we came to collect the car we were told they had sorted the rear wiper but could find nothing wrong with the other 3 issues. They then brought the car covered in seagull droppings. I tried the petrol cap flap. It wouldn't open. The technician tried it. It wouldn't open. That weekend I rang the Service manager to discuss the lack of progress in resolving the issues. The car was rebooked in in March. Again a replacement car was promised to be available at no cost. When we arrived we were informed no car had been booked. On this visit the rear door and the petrol cap flap issues were resolved. In the following days it was clear that the speed sign system problem was not resolved. On a 23 mile trip the reading was wrong 9 times and not just due to camera delay.
I emailed the Service manager. He emailed back that he would get the technician to contact me to resolve the issue. After 2 weeks I heard nothing. Over the next 4/5 weeks I emailed the manager 3 times and phoned several times but received no responses.
3 to 4 weeks ago I called the Service department to book the car in for a service. They told me they could not as they had no record of the Service Plan I paid for in July 2024. I called the salesperson who sold us the car. They admitted the necessary paperwork had not been raised in July 2024 for my signature. They promised to sort it out. Over the next 2 to 3 weeks I emailed the salesperson 3 times and called to be assured they would call me back. I received no emails or phone calls. So I rang the Sales Manager and within 10 minutes the necessay paperwork had been raised and signed.
I cannot believe that staff at Vindis Cambridge can treat a customer like this. How can staff just ignore emails and phone calls. This is not only rude, it is unprofessional.

I walked in to Vindis Vans Northampton to discuss buying an approved used van they had in stock, they were pleasant in the showroom but I ended up having to leave six phone messages over the course of a week trying to get a call back about it, with repeated promises that I'd hear back, and receive the emails I'd been told I would.

Decided not to waste my time any further and took my business elsewhere

Avoid at all costs. Appalling service; ordered a Q6 eTron in February for early May delivery. My ‘sales executive’ Jordan Laslo was elusive to put it politely, I chased endlessly for updates. Finally 3 weeks prior to car ETA I went in and F2F demanded an update. The car had not even been ordered - he has lied to me for 2 months saying all on track. My current Audi is now >3 years old, I have had to have it MOT’d, and am driving it with no data plan, no breakdown cover and no warranty, through no fault of my own. I have absolutely taken my business elsewhere. Bedford Audi could not have been more disinterested and have not tried to rectify any of the above. Absolutely shocking customer service.

Dog guard left lose after cleaning potentially causing injury to the dog and any rear seat passenger in the event of sharp breaking or a collision.

We recently had an extremely disappointing experience at an Audi dealership in Peterborough that has left us frustrated, disrespected, and disheartened.

After spotting an Audi A6 online, I immediately called the dealership and placed a deposit to secure the vehicle. I even received additional videos of the car and committed to the three-hour drive to get there with every intention of purchasing it. Upon arrival, we were told that Ed—the sales assistant we had been dealing with—would be with us shortly. We waited 40 minutes, only for Ed to claim he’d “just received” word that we were there. That was clearly untrue.

There was no apology, no check in of how we were doing and no acknowledgment of the long wait. Things only got worse as we finally viewed the car, it had multiple dents, scuffs, and damage - none of which were disclosed beforehand. When I raised this, Ed’s flippant response was, “What do you expect? It’s an old car!” That comment alone was shockingly unprofessional and dismissive, especially for a vehicle priced close to £20,000.

Despite this, we proceeded with the test drive. Afterward, we asked to speak to a manager about the damage, and Ed casually told us that their own technician was ready to buy the car - implying that our interest didn’t matter. It was clear our business was of no value to them. After multiple requests, we were finally put in touch with another manager, Alex, who was at least somewhat understanding. However, he initially tried to leverage our review by saying they’d reimburse travel costs only if we didn’t leave negative feedback - something that felt manipulative and unethical.

Eventually, they agreed to cover our travel expense, but the overall experience was just poor.

To add insult to injury, getting the refund of our £500 deposit was delayed and after several emails and calls was this eventually processed.

In short, we were misled, dismissed, and treated without basic courstesy. I truly hope Audi as a brand looks into the operations at this dealership because it is failing to meet even the minimum standards of professionalism, let alone the premium experience one expects from a luxury car brand.

Avoid this dealership if you value transparency, respect, and genuine customer care.

We travelled for 2 hours to visit the showroom specifically as we want to buy a campervan. We wanted to look at the options. The website said it closes at 3pm. We arrived at 1:45pm to find the showroom closed. Not good enough.

Vindis Van Centre Northampton have changed my main oil seal/flange twice in just over two years. Both times the job seems to have been rushed and mating surfaces not adequately cleaned/degreased in the corners against the sump/block so the sealant does not bond and oil leak returns. They also used way too much sealant which is another amateurish mistake which could contaminate and block oil flow internally. The first oil seal job was within warranty, the second only a few thousand miles later wasn't but they honoured it after avoiding my calls for 3 weeks which seemed like a win at the time. However, it was all pointless as just a few months on (3k miles or so) I need to have it done yet again and can't possibly take it back there. It's an £800 job...

Additionally, when they removed the timing belt to undertake the above job they did not renew the belt as was clearly required and would have been on the shelf for £30. They reused the old belt even though it had signs of wear and oil contamination and was due for replacement anyway. They never even asked me if I wanted a new belt on which I would have paid for without question. What sort of a mechanic does such a thing, with a timing belt? If it slips or snaps you're done! Did they also put the old oil back in the engine after draining it into a mucky old pan full of swarf and washers? That's a genuine question...

Also, an independent mechanic noted (when changing the timing belt after the above experience) that the new/vindis fitted air filter was really mucky with sooty fingerprints on the filtered side, basically had been contaminated by the fitter and so I should have a new one. Vindis had literally just done the service which included the air filter but soiled the thing in the process, on the turbo/engine side too...

There are other things too such as their pricing. £811 to change the aux belt!?! It's £100 in genuine parts inc a tensioner and a 20 min job. They are clearly making some of the prices up and apparently offer no reduction on labour where a part is already coming off to do another job. So they would charge you for labour which never happened, was already paid for elsewhere? How is that even legal?

I don't mean to sound harsh but these guys clearly don't have the faintest idea what they're doing and could well destroy your engine/vehicle whilst charging you something like £200 per hour of vastly imaginary labour. And this isn't a one off/bad day, this is on three separate visits and on various different things. So, if you've been there at all, have a proper inspection of the work carried out ASAP. I hope everything checks out!

An appeal to whoever runs/owns this place - Many of your customers are self employed and rely on their vans to make a living and pay their bills/provide for their families. We come to franchise dealerships and pay a premium expecting to get a decent reliable service to keep us safe, on the road and help retain value in our vehicles. Please do not continue to treat your customers and their vehicles like **** and also give the VW brand a bad rap by carrying out negligent workmanship in their name.

Ali at Audi Cambridge was really helpful, kind and patient.Ali took time to make sure I bought the right car for me and made it so easy, even filling out the online forms with me in the showroom.

Audi Cambridge sold me new lease car I was told it had 2 free services so I purchase rubber matts boot liner and guard x protection. Also told in August when purchase car first service due 12 months or 10,000 miles wht comes first so 7 months in and car tell me need service , app says got another 4000 miles till due , call Audi book service to be told no service plan and my car was registered April so it's yr old now again 2 issues with Audi sales . Unacceptable

My experience relates to the Vindis VW Service Centre at Waterbeach Cambridge. My experience was a catalogue of errors and incompetence from start to finish. I cannot believe that an outfit so incompetent can stay in business. Not only did they overcharge me, they messed up the sump plug on my car leading to all the oil to drain out when I got home. I asked them not to wash my car, four times - but they washed it with their gritty sponge. Above all, and their key error, the Customer Experience Manager said he would make my wife a cup of tea, and he walked off and forgot. That’s a customer experience we won’t forget in a hurry! I wish them luck, they’re going to need it! PS: Seriously, watch their pricing. I’m reporting them to Trading Standards as the fluids such as AdBlue they put in is three times average retail price. Be warned!

Go ahead, buy a Skoda, but make sure it’s NOT from Vindis Cambridge.
We should have realised they were from a different planet when we ordered a brand new 7 seater and they delivered a 5 seater. They didn’t even notice, it was only when I was trying to figure out how to raise the last 2 seats did this come to light. However, I put it down to human error and waited for the car we actually ordered while using a curtesy car. No harm done.
However, ever since, anything that requires sorting or servicing is an absolute battle with the centre at Waterbeach.
Lying and blaming each other is the normal way they operate, however it’s me the customer that ends up being out of pocket and having my time wasted. Courtesy cars are never available, therefore you either take a whole day off and wait or you book a taxi to take you to work and then back again to pick up the car at the roughly price of £50 each way. I guess, for peace of mind and as life is busy, you do it as it needs fixing.
The best advice that the “ highly skilled technicians “ gave me was to order the part I needed fixing ( the start button) online (which I did) and to go somewhere else( which I did), and what a fantastic piece of advice that was. Never looked back and that includes MOT and anything else thst needs sorting. I found a fantastic local mechanic that charged me a quarter, let me repeat, A QUARTER of the price that Vindis Cambridge were quoting and fixed the issue within 2 hours of dropping the car to them. At Waterbeach I had to take the car in ( taxi to work and back) then the car was left with them for a whole day. When I got there at end of trading day thinking that it was all sorted, they tell me the appointment was just to analize the fault, that they didn’t actually have the part I needed fixing and start blaming it on the war in Ukraine! Repeatedly! The funny thing is, I was to pay for this “discovery” of fault. As if I couldn’t tell them myself the button wasn’t working as it was split in half with only half of it still in place. They needed a whole day of analysis for an issue that my 3 year old dog could diagnose. Before I left with my now highly analized car I was promised that I was placed on the list to get an urgent call back the second the pesky Ukrainian button got delivered, and that I would receive an email about my conversation with the Vindis employee. Well it’s only been 8 months!
I love my 7 seater Skoda and I would buy it again, but not if I have to deal with the “highly skilled” incompetence at Vindis in Waterbeach.

Visited my local Audi Vindis dealership in Northampton & dealt with Euan Craddock. He listened to my requirements & managed to find me a car that fit the bill! The whole experience was great, all my questions were answered & I love my new car. Credit to Euan who handled everything & kept me updated.

2-stars because they eventually fixed the issue with my Audi, but took 3 visits to find the problem. I was charge £35 for a “courtesy car” which I wasn’t told about until after I had the car, and that car was filthy (covered in dust and melted chocolate on the seat). I would avoid if I could, unfortunately I have a lease car that force me to take it there.

Finally, they actually tried to bribe me with a £30 “goodwill gesture” for me to leave a 5* review. I have email evidence of this.