Vinesse shipped us wine we did not order, charged our credit card without authorization, did not respond until after the return deadline, and told us to dispute the charge, which they then contested.... ãã£ãšèŠã
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TERRIBLE COMPANY TRYING TO CON PEOPLE This company has no sense of ethical practices The only way they are making money is sneakily shipping a $30/wine bottle which i heard taste as bad as th... ãã£ãšèŠã
Originally we rated this experience one-star: "Iâm very sorry but we only enjoyed one of your wines out of the six we got, and found the others wholly undrinkable, usually pouring them out. Weâll be... ãã£ãšèŠã
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Terrible user experience Unaware of shipping schedule No reminders or option to change/delay Spammed by emails Unable to login even after support Long wait times to call Not worth the price c... ãã£ãšèŠã
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Vinesse specializes in helping wine lovers discover interesting wines. By sharing limited-production gems that generally donât appear on the shelves of local stores, Vinesse has grown to become one of the largest and most respected wine club companies in the U.S.
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4550 E Thousand Oaks Blvd Suite 100, 91362, Westlake Village, ç±³åœ
- 800-823-5527
- service@vinesse.com
- vinesse.com
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asked for only red ..I get whites uâŠ
asked for only red ..I get whites u call me a week later to tell me my card did not work....bottles come dirty..
2020幎11æ24æ¥
Vinesse ããã®åç
Thanks so much for being a member, and we do apologize for the confusion here. It looks like all has been straightened out here, and we hope that you did enjoy the box. It looks like we have provided replacements, and I hope that those are to your liking.
Cheers,
Vinesse Wines
Vinesse ããã®åç
Brenda,
Thanks for being a member, and we do apologize that the wines didn't meet your satisfaction. We will be in touch on Monday to get some replacements out to you.
Cheers,
Vinese Wines
We asked for white wine and they sentâŠ
We asked for white wine and they sent red wine. We were unable to contact them to correct the error because no contact number or email address was provided on the packing material.
This was quickly corrected. we were sent our original white wine order, no additional charge.
2020幎11æ22æ¥
Vinesse ããã®åç
Thanks so much for the review, and we're really sorry about this. We'll be in touch right away to make this right.
Cheers,
Vinesse Wines
READ THE FINE PRINT...Terms andâŠ
I am updating my original review as I was very fortunate to have the assistance of Amanda (from Marketing) on my billing issue. She reached out to me after discovering that I was having issues and was beyond pleasant and willing to troubleshoot my billing issue. Amanda fully resolved my issue and I am 100% satisfied. The first bottle of the Vinesse red wine that I opened was very enjoyable. Thank you, Amanda, for your efforts. You are a very valuable part of Vinesse, in my opinion!
READ THE FINE PRINT...Terms and Conditions...I am working with my credit card company now because of their deceptive marketing through their marketing partners.
2020幎11æ20æ¥
Vinesse ããã®åç
JP,
Thanks so much for being a member, and we're delighted to hear that the wines were delivered on time and that you're enjoying them. We appreciate you being a member and for letting us know about your experience.
Cheers,
Vinesse Wines
You wine is bad
You wine is bad.
Consterner service as bad as wine.
I wonât buy from this wine company.
2020幎11æ18æ¥
Vinesse ããã®åç
Thanks so much for being a member, and we're so sorry that you didn't enjoy the wine. It looks like we've attempted to resolve this with you over the phone and over chat, and I do apologize that we were not able to come to a resolution. Again, please accept our apologies, and we are here to help if you should need anything additional.
Cheers,
Vinesse Wines
Customer no services
2020幎11æ18æ¥
Vinesse ããã®åç
Thank you for reaching out. We apologize for the issue here, and we do see that you have received a credit for your box. Our sincerest apologies for the issue here, and we appreciate your understanding.
Cheers,
Vinesse Wines
Quality does not justify $25+ per bottle
Wine quality does not justify $25+ per bottle. You can get same-quality wine for a third of the price at any decent wine store. Also, they do not accept returns, which basically means they do not back the quality of their products. Customer service was nice, at least.
Not continuing my subscription...
2020幎11æ18æ¥
Vinesse ããã®åç
Hi Rodrigo,
Thanks for being a member with us. We left you a voicemail offering you replacement wines or a refund, and hope that we can resolve this concern with you. We appreciate your feedback and look forward to resolving this with you.
Thanks so much,
Vinesse Wines
Thanks Melani
I had mixed thoughts on Vinesse - until today! Melani completely changed this and made me have a wonderful customer experience.
I say "mixed" because I loved my first order from Vinesse, but did not like the 2nd order. Melani was so friendly - I actually chatted with her on the online chat and then spoke to her when I called. She made this go from a "mixed/on the fence" experience to a great one. I will definitely be ordering from Vinesse again - especially that she saved so many notes about my wine preferences.
Thanks Melani!
2020幎11æ17æ¥
Vinesse ããã®åç
Michael,
Thanks so much for being a member, and we're so glad that Melani was able to work with you. We agree; she's amazing, and thank you so much.
Cheers,
Vinesse Wines
Excellent wines.
2020幎11æ17æ¥
Vinesse ããã®åç
Thank you so much, Chuck. We appreciate you being a member and are delighted that you're enjoying the wines.
Cheers,
Vinesse Wines
I've tried 3 of 6 in the shipment IâŠ
I've tried 3 of 6 in the shipment I received, and poured all 3 down the drain. This includes having decanted the Reds properly.
2020幎11æ15æ¥
Vinesse ããã®åç
Hi Melissa,
Thanks so much for being a member, and we're so sorry that the wines were not meeting you expectations. We've reached out to you via email to resolve this and we look forward to hearing from you.
Cheers,
Vinesse Wines
The wine was terrible
2020幎11æ13æ¥
Vinesse ããã®åç
Jayne,
Thanks so much for being a member, and we're so sorry to hear this. We see that your membership has been cancelled, however we will be in touch to resolve this for you.
Cheers,
Vinesse Wines
Shipping was fast and wines were great
Shipping was fast and wines were great. Thank you!
2020幎11æ13æ¥
Vinesse ããã®åç
Felicia,
We love to hear this, and we're so glad that it's working out. We really appreciate you taking the time to let us know about your experience. Cheers!
Vinesse Wines
Good service, great wine!
I've been a member of Vinesse since 2006 and have always been happy with the club. Today I contacted them via chat and got excellent service and have wine coming my way. Great wines and excellent service are things I appreciate!
2020幎11æ13æ¥
Vinesse ããã®åç
Judy,
Thanks so much for being a member with us here at Vinesse, you are certainly the most important part of our business. We are so glad to hear that everything is working out, and we really appreciate you taking the time to let us know.
Cheers,
Vinesse Wines
Excellent chat service
This is the second time I was lucky enough to speak with Brian on chat. He is positive, efficient and values customersâ time. He solved both of my issues quickly, offering to call back rather than leave me on hold.
Thank you, Brian
2020幎11æ13æ¥
Vinesse ããã®åç
Rose Mary,
Thanks so much for being a member with us, and we're so glad that you're enjoying the membership. We are delighted to hear that Brian was able to resolve your concerns and we appreciate you taking the time to let us know about the great service that you received.
Cheers,
Vinesse Wines
Not good, not cheap, not fast
The wines are expensive. The shipment should contain notes for each wine but they are either missing or the wrong wines. Iâve had an order ready to be shipped since Monday. Itâs now Thursday and it still hasnât been shipped. The free gift never arrived. Will be canceling this today.
2020幎11æ12æ¥
Vinesse ããã®åç
Hi Ken,
Apologies for this issue. I see that the box is scheduled to deliver to you tomorrow and we're so sorry about the issues with the tasting notes. We'll be in touch to make this right.
Cheers,
Vinesse Wines
I never order from this company
I never order from this company wine is good only had one problem the bottle cork
Was dry the screw would t even go in it just
Crumble up I am sure this can happen any where other wise I like it
2020幎11æ12æ¥
Vinesse ããã®åç
Hi Tom,
Thanks so much for being a member, and we're so glad that you've enjoyed the wines.
Cheers,
Vinesse Wines
Great wines for a great deal
Great wines for a great deal. 6 bottles for $30 can't beat it!
2020幎11æ11æ¥
Vinesse ããã®åç
Nick,
We're so glad that it's all working out, and we appreciate you being a member.
Cheers,
Vinesse Wines
Selected to delay my next shipmentâŠ
Selected to delay my next shipment since it was less than 3 weeks from my last shipment of wine. Got confirmation on the website I was able to delay shipment from November until December. Order still shipped and I was charged. Called customer service, they stated there was nothing they could do I could pay to have it shipped back and get store credit for the price of the wine. Cancelled membership, lack of variety in shipments is not worth the price
2020幎11æ10æ¥
Vinesse ããã®åç
Thanks so much for being a member. We've left you a voicemail to resolve this, and look forward to hearing from you.
Cheers,
Vinesse Wines
Great wines at a reasonable price!!!
2020幎11æ10æ¥
Vinesse ããã®åç
Charles,
Thanks so much for beig a member, and we're so glad that you're enjoying the wines and their value.
Cheers,
Vinesse Wines
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