WINC レビュー 62

WINC からの回答

2026年3月13日

Hello there,

Thank you so much for the 5-star review! While we are truly sorry for any initial stress caused by needing to update your billing and shipping skips, we are thrilled to hear that Daryl made the process seamless. We absolutely acknowledge how important it is to have these administrative tasks handled with efficiency and politeness, and we apologize for any inconvenience you faced before reaching her.

Please be reassured that we take great pride in our team, and we will be sure to share your kind words with Daryl and her supervisors. It is wonderful to know she provided the 'awesome' experience you deserve. If you need anything else as you enjoy your next Winc shipment, we are always here to help!

Warm regards,
The Winc Team

WINC からの回答

2026年3月9日

Hello SJ,

Thank you so much for the 5-star review! While we are truly sorry that you encountered an issue that required customer service intervention, we are so glad that Jenifer was able to step in and provide a 'cut above' experience. We absolutely acknowledge how important it is to feel heard and supported when a problem arises, and we apologize for any initial stress the situation may have caused.

Please be reassured that we take our service standards very seriously, and we will be sure to share your kind words with Jenifer and her management team. If you need anything else as you enjoy your wines, please don't hesitate to reach out to us at support@winc.com.

Warm regards,
The Winc Team

WINC からの回答

2026年3月4日 に更新

Hello Carol,

Thank you for the 5-star review! We are truly sorry that you had trouble getting your wine to move over to the cart. We absolutely acknowledge how frustrating technical hiccups can be when you're ready to check out, and we apologize for the inconvenience this caused.

Please be reassured that we are looking into this glitch to ensure our website is as smooth as our wine! We are so happy to hear that our representative was able to step in, resolve the problem, and place the order for you. We hope you enjoy those four bottles of your favorite wine! If you need anything else, please reach out at 855-282-5829 or support@winc.com.

Warm regards,
The Winc Team

WINC からの回答

2026年2月20日 に更新

Hello David,

Thank you so much for the 5-star rating! We absolutely acknowledge how important it is to have a positive and helpful experience, and we are so pleased to hear that our representative was both nice and professional during your interaction.

Please be reassured that we take great pride in our team, and we will be sure to share your kind words with them. If there is anything else we can do to help you find your next favorite bottle, please reach out to us at 855-282-5829 or support@winc.com. We appreciate your support!

Warm regards,
The Winc Team

WINC からの回答

2026年2月20日

Hello Steven,

Thank you for the 4-star review and for the high praise for our service representative! We are truly sorry for the frustration caused by our login system. We absolutely acknowledge that receiving an 'incorrect password' error when an account simply needs reactivation is confusing and inconvenient; we apologize for the technical headache.

Please be reassured that we take your suggestions seriously. Your feedback regarding the login notification process has been shared directly with our technical team to help us improve the user experience for everyone. We are so glad our team was able to step in and rectify the situation for you. If you need further assistance, please reach out to us at 855-282-5829 or support@winc.com.

Warm regards,
The Winc Team

WINC からの回答

2026年1月2日

Hello Amelia,

Thank you so much for the kind words! We are thrilled to hear that you found our team very helpful and that you received quick responses to your inquiries. We absolutely acknowledge how important your time is, and we strive to provide the most efficient and friendly support possible.

It is our goal at Winc to ensure every interaction is seamless. If you need anything else, feel free to reach out at 855-282-5829, via live chat, or at support@winc.com. We appreciate your support!


Warm regards,
Winc Customer Service Team

WINC からの回答

2026年1月2日

Hello Cyndi,

Thank you so much for your incredibly kind words! We are truly moved to hear that you consider Winc to be at the top tier of customer service. We absolutely acknowledge how frustrating it can be to navigate online shopping and poor service elsewhere, and we are so glad we could provide the support and kindness you deserve.

We sincerely appreciate your reassurance that we are going the extra mile to make things right. It is our goal to ensure every customer feels valued and heard, especially in a world where that isn't always the case.

Cheers,
Winc Customers Service Team

WINC からの回答

2026年2月11日

Hello Rich,

We are truly sorry for the immense frustration you experienced while trying to use your gift card. We absolutely acknowledge how exhausting it is to encounter technical issues with your cart and feel unsupported after multiple interactions; we apologize sincerely that we didn't make this a simple and enjoyable experience.

Please be reassured that we want to address your concerns and hear more about what happened. To help us further assist you, we need you to contact us directly at +1 855-282-5829 or via our live chat. We appreciate your feedback and look forward to connecting with you.

Cheers,
Winc Customer Service Team

WINC からの回答

2025年10月29日

Hello Margaret,

Thank you so much for the rating! We are thrilled to hear that our team was very helpful in answering your question about shipping the wine. That positive feedback is truly appreciated!

If you'd like to share the great service and wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.

Warm regards,
Winc Customer Service Team

WINC からの回答

2025年10月29日

Hello Buckeye,

Thank you so much for the fantastic rating! We are absolutely thrilled to hear that our Customer Service was excellent and that the representative was professional, welcoming, and efficient. That's a wonderful confirmation of the service we aim to provide!

If you'd like to share the great service and wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.

Warm regards,
Winc Customer Service Team

WINC からの回答

2025年10月29日

Hello Terri,

Thank you so much for the rating! We are absolutely thrilled to hear you've been getting wine from us for years and have no complaints—that means the world to us! ❤️

If you'd like to share the great wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.

Warm regards,
Winc Customer Service Team

WINC からの回答

2025年10月29日

Hello Jañelle,

Thank you so much for the fantastic rating! We are thrilled to hear that Lenard was quick, patient, and answered all of your questions. That's wonderful feedback, and we'll be sure to recognize him for his great service.

If you'd like to share the quick service and great wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.

Warm regards,
Winc Customer Service Team

WINC からの回答

2025年10月29日

Hello Karen,

Thank you for your feedback. We are truly sorry and deeply concerned to hear that your experience using the $60 gift card felt like a scam. We absolutely acknowledge how frustrating it is when the checkout process forces you through hoops and is confusing. We sincerely apologize for this difficult experience.

We want to make sure you were properly credited and that your membership status is clear. Please contact us immediately at info@winc.com or via live chat so we can personally review your order and fully resolve this for you. We are committed to making this right.

Cheers,
Winc Customer Service Team

WINC からの回答

2025年10月29日

Hello Tammy,

Thank you so much for the fantastic 5-star rating! We are thrilled to hear you always appreciate our great selection and that you found our service great today too.

We sincerely apologize that FedEx was no help, but we are absolutely delighted that Patty was able to resolve your shipment challenge within minutes! We'll be sure to recognize her for being so pleasant and exceptional.

If you'd like to share the quick service and great wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.

Warm regards,
Winc Customer Service Team

WINC からの回答

2025年10月29日

Hello Rachel,

Thank you so much for the fantastic 5-star rating! We are thrilled to hear that our service is easy to use and that you appreciate our good selection of wine. That's wonderful feedback!

If you'd like to share the convenience and great wine, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.

Warm regards,
Winc Customer Service Team

WINC からの回答

2025年10月29日 に更新

Hello Tess,

Thank you so much for the fantastic 5-star rating! We're thrilled to hear you've been a happy customer for 4 years and still love Winc.

We're delighted you find the wine variety and quality great and that you've never had shipment damage!

If you'd like to share the experience, refer a friend to give $40 off and get $20 in Winc credit here: https://www.winc.com/pages/referrals.

Warm regards,
Winc Customer Service Team