Vintage-Electrical is the go to source for hard to find lighting and very unique components. Their products are top quality and shipping has been very quick from the UK to the USA. Vintage-Electrica... もっと見る
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We bought three copper shades for our kitchen, two of which has significant stains on. We organised a return and then the company ghosted us for a couple of weeks before denying they had received th... もっと見る
Absolutely brilliant service. I wanted a short section of galvanised conduit and junction box and ordered it through Vintage Electrical and it arrived promptly and hassle free. Really impressed thank... もっと見る
Great clock, really good quality - something a bit different for a 50th birthday gift. Delivery as stated. Thank you.
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企業情報
当該企業による記述
Handcrafted Lighting, Quality Materials & Unique Designs. Solid Brass & Copper Lampshades. Original Vintage & Retro Pendant Ceiling Lights, Industrial Traditional Style & Wall Lights For Homes, Coffee Shops, Bars, Hotels, Salons, Barn Conversions & Res...
連絡先
18 Bryggen Rd, PE30 2HZ, Kings Lynn, 英国
- info@vintage-electrical.co.uk
- vintage-electrical.co.uk
4.1
ほぼ満足
715件のレビュー
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ネガティブなレビューの 68％に回答しています
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Gorgeous item from Vintage Electrical
Gorgeous item from Vintage Electrical, delivered efficiently and is exactly what I was looking for as a centre piece for our dining table - would massively recommend :)
2025年12月1日
自発的なレビュー
Excellent fitting
Excellent fitting, well made and feels very robust. The price was reasonable for the quality of the fitting.
2026年1月3日
UPDATE No customer service at all
I ordered a light for our son's room. The light is fine but doesn't suit the room so I immediately contacted them to ask how to refund (no details were included in the parcel). I have sent three emails, all of which have been ignored. There is ZERO customer service. I have since found a note on the website that if items are not returned within 28 days, there will not be a refund. The only contact detail shared is the email address I have been using. I am now stuck as they did not include a dispatch note with the relevant details for me to return it. It feels dodgy and I am investigating what I can do to report them and get my money back.
EDIT- 20th January. They are still ignoring all my emails. Please note they are paying someone to reply on trust pilot but not to answer customer service emails! I returned the parcel at my own cost using a printed returns form from the website and my order number (over £14 for recorded next day delivery). Currently I am out by over £130 in total. They have not acknowledged the return 10 days after it was received and have not responded to any of my emails.
2026年1月6日
自発的なレビュー
Vintage Electrical からの回答
Hi Georgina,
We’re really sorry to read this and it’s disappointing to hear you’ve felt ignored, that’s absolutely not how we operate. We have checked our system and can’t locate any messages under your name, but we’d really like to resolve this for you quickly.
You’re of course welcome to return the light if it’s unused and in original condition. Our returns information is available on our website, but we’re more than happy to provide it directly to make things easy. Please email us at ( info@vintage-electrical.co.uk ) with your order number and we’ll send the return details straight over so we can arrange your refund without delay.
We appreciate your patience and we’d really like the opportunity to put this right.
The Vintage Electrical Team
Altogether a nice product but poor after sales and complaints procedure
Good quick delivery. Excellent sale price. The brass is a bit bright for my liking but hopefully it will dull down over time. One of the plastic feet missing. Altogether a nice product
*UPDATE*
SENT PHOTOS OF MISSING PART AND SLIGHT DAMAGE BUT HAVE NOT HEARD ANYTHING FROM THEM SINCE. HAVE E MAILED ASKING FOR CONFIRMATION OF MY PICTURES, STILL NOTHING. DISAPPOINTING. REMOVING A STAR.
2026年1月1日
Vintage Electrical からの回答
Thank you, Rosalie, for your review and for choosing us. We’re really pleased to hear you were happy with the delivery and pricing.
We’re sorry to hear one of the plastic feet was missing, that’s not the experience we aim to provide. If you could get in touch with us and share your order details, we’ll arrange a replacement part right away.
Thanks again for your feedback and for shopping with us.
Kind Regards
The Vintage-Electrical Team
Beautiful product
Beautiful product, couldn’t review when bought as was a gift for Christmas but very pleased..
2025年12月1日
Vintage Electrical からの回答
Thank you so much, Tracey, for taking the time to leave a review. We’re really pleased to hear the gift went down well and that you’re happy with the product. We truly appreciate your support and hope it continues to be enjoyed!
Kind Regards
The Vintage-Electrical Team
Quality lamp, fast shipping
Firstly, the product is great. It's just as described, fits our lamp well, and looks great. Quality product. The shipping was so fast and super smooth. Would definitely recommend and would buy again! Thank you!!
2025年9月15日
自発的なレビュー
Great product
Great product! Very satisfied customer. Light was as described and the delivery was fast. Highly recommend this seller.
2025年12月18日
自発的なレビュー
Poor service
I paid £9.99 extra for 'Express (next day delivery)'. I ordered the lamp late afternoon of Monday 1st December so they certainly had the order first thing Tuesday 2nd December. I did not get express next day delivery. I sent an enquiry to them asking if the lamp had been shipped - my enquiry was ignored. I eventually got notification that the lamp had been shipped on Wednesday 10th December. According to Fedex tracking they collected the shipment on Thursday 11th December. The lamp arrived on Friday 12th December. So I received the lamp eleven days after my order having paid £9.99 for express overnight delivery.
This company has no phone number listed so they make it difficult to communicate with them. They ignore communications sent via email. They take money for an express service which they then do not provide.
The lamp itself is just OK (no better than that). The experience of purchasing from this company was not OK and I certainly would not order from them again.
2025年12月12日
自発的なレビュー
Vintage Electrical からの回答
Hi Peter,
We’re very sorry to hear about your experience and appreciate you taking the time to share this feedback.
We sincerely apologise that the express delivery service you paid for did not meet expectations. This is not the level of service we aim to provide, and we fully understand your frustration given the significant delay between ordering and delivery. We also regret that your enquiry was not responded to in a timely manner, which understandably added to your dissatisfaction.
While delivery timelines can occasionally be impacted by courier handling once an order has left our warehouse, this does not excuse the lack of communication or the delay in dispatch in this case. We are reviewing what went wrong internally to ensure this does not happen again.
Thank you again for your feedback, it helps us identify areas where we need to continually improve.
Kind Regards,
The Vintage-Electrical Team
Meant to write this review earlier
Meant to write this review earlier. I had ordered 2 items (champagne boxes) from them months ago. The shipment time to the states, the quality of the boxes and the communication were all top notch. I would not hesitate to order from them again.
If you’re on the fence about ordering- just do it. You will not be disappointed!
2025年6月10日
自発的なレビュー
Very fast delivery
Very fast delivery. Good communication. Item as described. I am very satisfied.
2025年11月20日
自発的なレビュー
Terrible customer service
Terrible customer service, wrongly advertised item that they excpect you to pay return postage for. Save yourself the greef from buying from these crooks.
2025年12月1日
自発的なレビュー
Vintage Electrical からの回答
Hi Gary,
We’re sorry to hear you’re unhappy with your experience. We take customer service seriously and, as you’re aware, we addressed this matter directly with you.
The product was accurately described at the time of purchase, and our returns policy, including return postage responsibilities is clearly stated and compliant with UK Consumer Contracts Regulations.
The Vintage Electrical Team
Lived up to expectations
I was looking for some vintage trays to use as drink trays on baskets in my living room, so quality was important to me. These trays stood out for quality of finish and I was not disappointed, they are lovely and have been much admired. The service and communication was excellent also, and really felt personal.
2025年12月3日
自発的なレビュー
Nice lights, poor customer service
The lights we ordered were as expected however they came with quite pricey bulbs, one of which was faulty and didn’t work. I reached out to the company multiple times over email and chat to request a replacement but received zero response. I have still heard nothing 6 weeks later.
2025年10月31日
自発的なレビュー
Excellent service - easy negotiable web site parcel arrived within 48 hours
Easy website and parcel arrived within 48 hours
2025年12月4日
Vintage Electrical からの回答
Hi Barney,
Thank you for your fantastic review! We’re delighted to hear you found our website easy to use and that your parcel arrived within 48 hours. We really appreciate you taking the time to share your experience and look forward to helping you again in the future.
Best regards
The Vintage-Electrical Team
Storage Wooden Boxes Moët & Chandon Champagne Crates Natural Finish
Good communication, fast delivery and good quality item. Absolutely love this storage box: it completes our bar perfectly and the husband is happy!
2025年11月25日
自発的なレビュー
Vintage Electrical からの回答
Hi Amanda,
Thank you so much for your lovely review! We’re delighted to hear that the Moët & Chandon storage box was just what you were looking for and that it completes your bar perfectly, bonus points for a happy husband too!
We really appreciate your kind words about our communication, delivery and product quality. If you ever need anything else, we’re always here to help.
Thanks again for choosing us!
The Vintage Electrical Team
Vintage Electrical からの回答
Hi Jo,
Thank you for taking the time to share your feedback. We are pleased to hear that the service, product description and delivery met your expectations. Your positive comments are greatly appreciated.
Kind Regards
The Vintage Electrical Team
Love my lights
Love my lights. Took a bit longer than I thought,but worth the wait.Thank you
2025年11月4日
Vintage Electrical からの回答
Hi Catherine,
Thank you so much for your lovely review! We’re really pleased to hear that you love your lights and that they were worth the wait. We do appreciate your patience, and your kind feedback truly means a lot to us.
Thank you again for choosing Vintage Electrical
Best wishes,
Vintage Electrical Team
The quality of a retailer is measured…
The quality of a retailer is measured by how they deal with exceptions. Fed Ex failed to deliver. Vintage Electrical had full tracking and could see that Fed EX had not delivered. Vintage Electrical did nothing!!!
The only way to contact them was through chat - Vintage Electrical and they ignored me. They neither sent a replacement or a refund
Con artists - DO NOT USE!!!!
2025年9月30日
自発的なレビュー
Vintage Electrical からの回答
Hi Bob,
Thank you for taking the time to leave a review. We’re genuinely sorry for the frustration caused by this delivery issue.
While FedEx was responsible for the delivery itself, we appreciate that the experience ultimately reflects on us as the retailer. It’s certainly not our intention for any customer to feel ignored or left without support. If this didn’t progress as it should have via live chat, we apologise.
We would really like the opportunity to look into this properly and resolve it for you. Please contact us directly with your order number via (info@vintage-electrical.co.uk) or reply here, and we will investigate the shipment status with FedEx and arrange an appropriate resolution, whether that be a replacement or refund.
We take feedback like this seriously and would welcome the chance to put things right.
Kind regards,
Vintage Electrical Customer Support
Absolutely love my trays I purchased…
Absolutely love my trays I purchased from Vintage Electrical. They look amazing - so so good!!! Items arrived before expected time and supplier was helpful and professional when I asked questions!! Would 100% use this company again. Really good service and excellent items!! Xx
2025年11月18日
自発的なレビュー
Vintage Electrical からの回答
Hi Cath,
Thank you so much for taking the time to leave such a lovely review! We’re absolutely thrilled to hear how much you love your trays and that they arrived sooner than expected. It’s great to know our team was able to help answer your questions and provide a smooth experience.
Your kind words truly mean a lot to us, and we really appreciate your support. We’d be delighted to help you again anytime in the future!
Best wishes,
Vintage Electrical Team
Achat d'un boîtier à double…
Achat d'un boîtier à double interrupteur va et vient au look industriel vintage, via la plateforme Etsy.
Tout c'est bien passé !
2025年1月11日
自発的なレビュー
Vintage Electrical からの回答
Bonjour Hadrien,
Merci beaucoup pour votre avis. Nous sommes ravis d’apprendre que votre achat s’est bien déroulé et que le boîtier double au style industriel vintage répond à vos attentes.
N’hésitez pas à nous contacter si vous avez besoin d’aide ou d’informations supplémentaires à l’avenir.
Cordialement,
L’équipe Vintage Electrical
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