Vinted レビュー 370

Very,very bad experience with customer support. They wont last long as a site 🤷🏻

​I am writing this review because Vinted is systematically violating my consumer rights and GDPR (Article 17 - Right to Erasure). I have been trying to delete my account for weeks, but their system is completely blocked due to an internal software glitch.
​The app falsely claims I have a pending balance of 0.06 CZK (approx. 0.002 EUR) in my expected payments. All my real transactions are fully completed, closed, and I owe absolutely nothing.
​Customer support is completely useless, sending only automated bot replies and refusing to do a manual override to delete my account. A technical bug on their side is not a legal excuse to hold my personal data hostage.
​Because of their total ignorance, I have officially escalated this matter and filed formal complaints with the European Consumer Centre (ECC-Net) and the Lithuanian authorities, including the State Data Protection Inspectorate (VDAI) and the Bank of Lithuania (Lietuvos bankas).
​Clear this fiktivní balance and delete my account immediately!

This website is nothing more than a platform for facilitating scams. It has got worse now as it charges buyer protection fees, which are meaningless because it has no interest in protecting buyers rights. If the product that arrives was misrepresented or even completely different from the description or unfit for purpose, the seller can offer a return while refusing to pay any postal costs connected to the purchase or return (and the postal costs sellers levy are often absurdly high). The website gives the buyer no recourse in this regard and makes it almost impossible to find a human or even anywhere to send a message to support. Absolutely avoid!

I have purchased 5 items on Vinted that were counterfeit, fake. I have received refunds for all items. One of the sellers I purchased from, I made it clear to the seller the item was counterfeit and raised the issue with Vinted. I returned and received a full refund. The seller has re advertised the exact same item. Exactly the same advert as previously. I reported the seller to Vinted and Vinted reviewed my complaint and informed me the seller has not breached any Vinted advertising regulations. 5 COUNTERFEIT ITEMS REPORTED TO VINTED. AVOID VINTED THEY DON'T GIVE A HOOT. THEY ARE AS BAD AS THE SELLERS.

No customer service, Pro Carrier logistics model is broken. Vinted are invisible to the customer and have no interest in supporting customers. Holding buyers money for 25 days due to logistics issues is not legal.
😞😓😩

Chcem varovať všetkých predajcov na Vinted. Na platforme som predávala dlho a v minulosti u mňa overenie totožnosti prebehlo už viackrát a vždy úplne bez problémov. Nikdy nenastal žiadny zádrhel, až kým som nedosiahla ďalší limit predaja, kedy systém opäť vyžiadal štandardné overenie (KYC).
Od 24. februára 2026 prechádzam absolútnym peklom. Podľa pokynov som opakovane nahrávala občiansky preukaz, výpis z bankového účtu a dokonca aj oficiálne potvrdenie o vedení bankového účtu – teda tie isté dokumenty a postupy, ktoré predtým fungovali. Vinted mi ich však bez akéhokoľvek logického dôvodu neustále zamieta.
Celá situácia vyvrcholila tým, že mi poslali „konečné rozhodnutie“, zablokovali mi účet a zadržali mojich 182 €, ktoré mi odmietajú vyplatiť! Ide o bezdôvodné obohatenie a privlastnenie si cudzích peňazí. Zákaznícka podpora posiela len automatické, generované odpovede a odmieta situáciu reálne riešiť. Akonáhle dosiahnete limity, hrozí vám, že prídete o peniaze aj o účet, hoci ste u nich v minulosti boli úspešne overení. Vinted už nikdy viac.

Bought a shirt off vinted, package came with no shirt in it very strange. Vinted said they take 48 hours to resolve issue Iv been waiting over a week and a half and nothing
From vinted yet. Very poor customer service.

Horrific customer service, or rather there is none at all. Received a misclasified item, the seller is not interested in resolving, contacted their customer service, got an automated reply that they would reach out within 48 hours, it has been 10 days (!!). Every new case i open in relation to this issue gets autoclosed. The worst out there

Leute last die Finger von dem Verein sind nur auf eurer Geld aus.Zu hohe Versandkosten, zu hoche Gebühren, und null Kundenbetreuung.

Vinted works well until something goes wrong. Then you discover how difficult it can be to get clear answers from customer support. My dispute dragged on for weeks, I was repeatedly asked for information that had already been provided, and the process became confusing and frustrating. Based on my experience, buyer protection is not as reliable as I expected.

I cancelled my order almost immediately when I realised I'd made a sizing error. The seller ignored my cancellation request and sent the order anyway. It is now going to cost me €15.00 - €7.49 delivery and €7.49 return postage. I had to keep explaining the issue and it has taken 4 weeks so far and still not over. Extremely disappointed.

Pessimi!!!Mi hanno bloccato l'account per 3 giorni impedendomi di caricare articoli solo perché ho inserito, tra le mie foto reali, anche qualche immagine presa dal sito ufficiale per mostrare meglio i dettagli. È assurdo: molti altri utenti lo fanno e non succede nulla, e a me viene bloccata l'attività per un'inezia del genere senza nemmeno un avvertimento!
Ma il problema vero è un altro: l'assistenza è scandalosa. Ho contattato il supporto varie volte per un pacco che è andato perso durante la spedizione e, invece di aiutarmi a risolvere il problema o darmi spiegazioni sul rimborso, mi ignorano bellamente. Sono mesi che aspetto risposte concrete e mi ritrovo con i soldi buttati e nessun aiuto da parte della piattaforma. Vinted si preoccupa solo di bloccare gli utenti per cavilli burocratici, ma quando si tratta di tutelare chi ha subito un vero danno economico con pacchi smarriti, spariscono nel nulla. Piattaforma vergognosa, sconsigliata a chiunque voglia vendere seriamente!!!!!Passate a siti più seri!!!!!Purtroppo è diventato una giungla senza più regola fallirà presto!!!!

absolute crap
sellers misleading buyers
I bought a pair of shorts thinking they were mens size when I got them they were boys size, nothing suggested it on the listing description
agreed with seller to return, seller paid for the return label but vinted idiots never provided me the bloody barcode
contacted vinted support 3 times and all I got was a stupid automated response that solved nothing
useless
scammers, con artists these lazy incompetent people from vinted

⚠️VINTED MI HA DERUBATO NON METTETE IN VENDITA SU VINTED OGGETTI PREZIOSI⚠️LA MIA VICENDA: METTO IN VENDITA OROLOGIO LONGINES HYDROCONQUEST REGOLARMENTE ACQUISTATO PRESSO CONCESSIONARIO LONGINES, CON REGOLARE SCONTRINO. IGNARO DELLA MALAFEDE VINTED (MEA CULPA AVREI DOVUTO LEGGERE LE RECENSIONI QUI SU TRUSTPILOT TUTTE NEGATIVE) METTO IN VENDITA L’OROROLOGIO, PREMETTO LOROLOGIO NEL 2025 LO INVIAI IN CASA MADRE LONGINES LA QUALE REVISIONO’ TUTTO LOROLOGIO SOSTITUENDO ALCUNI COMPONENTI. TUTTO FATTURATO E CON GARANZIE DEI COMPONENTI SOSTITUITI. UN UTENTE ACQUISTA E CHIEDE A SUE SPESE LA VERIFICA PRESSO VINTED. MI FORNISCONO ETICHETTA, SPEDISCO TUTTO, OROLOGIO SCATOLE E COMPONENTI SOSTUITI, LETTERE LONGINES E SCONTRINI FISCALI. GIUNGE A VINTED CHE NON FA IN TEMPO NEANCHE AD APRIRE IL PACCO CHE DICHIARA DUBBI SULL’AUTENTICITA’ RESPINGENDOLO COME NON AUTENTICO. IN BASE ALL’ ORARIO DI ARRIVO ED ALLA DECISIONE CHE NON ERA AUTENTICO PASSANO 15 MINUTI, DOMANDA: PERCHÉ NON MI HANNO DENUNCIATO? PERCHE’ VE LO SPIEGO IO I TRUFFATORI CHE LAVORANO AL SERVIZIO VERIFICA VINTED HANNO SOSTITUITO LA MIA SCATOLA ORIGINALE ED IMMACOLATA LONGINES CON UNA SCATOLA CONTENITORE OLTRETUTTO VOMITEVOLE (LA MIA HA VALORE DI CIRCA 100 EURO) LONGINES PURTROPPO NON VENDE LE SCATOLE OROLOGIO ALTRIMENTI L’AVREI ACQUISTATA. APRO UNA CONTESTAZIONE INVIANDO LE FOTO DELLA MIA SCATOLA ORIGINALE E QUELLA CHE HANNO SOSTITUITO CHIEDENDO LA RESTITUZIONE. QUESTO IL 29 MAGGIO 2026. AD OGGI 14 GIUGNO CONTINUANO A RISPONDERE CON MESSAGGI TIPO: STIAMO INDAGANDO CON IL REPARTO INTERNO, SEMPRE LO STESSO DI DEFAULT DA CIRCA UN MESE. A QUESTO PUNTO GRAZIA RICEVUTA SE L’OROLOGIO E’ TORNATO A ME PERCHE’ NULLA DI PIÙ NORMALE CHE QUESTI TRUFFATORI SE AVESSERO AVUTO UN FALSO MI AVREBBERO TRUFFATO ANCHE QUELLO, ⚠️ATTENZIONE ⚠️ SE INVIATE QUALCHE OGGETTO PREZIOSO RISCHIATE CHE VE LO SOSTITUISCANO CON UN FALSO⚠️ POI VE LO SPEDISCONO ADDUCENDO CHE NON E’ AUTENTICO, A LORO RESTERÀ IL VOSTRO OGGETTO ED A VOI LA FREGATURA⚠️ HO TROVATO IL POLIZEIKOMMISSARIAT DEL POSTO DOVE HA SEDE IL SERVIZIO DI VERIFICA ED HO SCRITTO UNA MAIL PER COME STO SCRIVENDO QUI, VOGLIO ANDARE A FONDO A QUESTA VICENDA SONO DISPONIBILE AD ANDARE IN GERMANIA PER SPORGERE DENUNCIA NEI CONFRONTI DI VINTED. ⚠️VI SCONSIGLIO VIVAMENTE DI INVIARE OGGETTI PREZIOSI AL SERVIZIO VERIFICA⚠️IL RISCHIO E’ VERAMENTE GRANDE.

Pessimo, piattaforma incapace di gestire le truffe e i fake, ma blocca utenti onesti, zero assistenza, solo risposte automatiche, però incassano la protezione acquisti che fanno pagare…

Shocking - suppose to be a place to buy and sell and when you sign up and start putting an item(s) up for sale they block your account for supposedly fraudulent activity??? AVOID as not worth the hassle.

Bought and sold several items on Vinted without any major issues. Currently waiting for payment for an order that was sent over 2 weeks ago where the customer claimed the package was open. Sent to Vinted for review. They promised a 48h turnaround time reply but been waiting for over 10 days now. They are impossible to reach and just hope you'll give up so they can keep the money.

Absolutely scandalous. I tried to sell a pair of trainers (my first listing) and they said I was a scammer and banned me permanently from using vinted again. I am not even allowed to appeal this... What's the point?

Worst experience I have ever had on a shopping platform, i kept getting blocked and was told its a technical issue with there system,, then was unblocked, then ten times more I was blocked , staff are so unhelpful and not professional, avoid this site at all costs

Charged me 3 times for one item, now making me supply bank statements for there mistake to prove which, I had already supplied and they had agreed weeks ago, just going round in circles but pocketing my money in the mean time. I just want my two extra charges refunded