Vinted レビュー 370

0 for Vinted and below 0 for their customer service
I had two addresses , one in France and one here in Dublin . I used to order both in France or here in Dublin , switching was very straight forward and working well . They suddenly changed that .
No warning . It's not possible anymore . And when customer service is reached it's 0 . No understanding of the problem and no understanding of anything in fact.
Pathetic . I'll shop somewhere else ..

Awful customer service!!! They don't protect you, they don't help. Really bad experience - I bought an item that results fake and they couldn't resolve the problem. No communication at all. Same for the product which I waiting from one week - no product, no refund, no communication. Be very careful with them!!! Better to avoid them!!!!

Tager ALT for lang tid om udbetaling, det er uanset om det kommer fra DK eller Polen.

Tænker de som Lauritz.com bruger tiden til at investere eller trække renter.

Very inefficient app and business
Very unsupportive to buyers and charge a lot on every transaction as buyer protection fee, then if something needs to be returned and refunded, they drop you, and make phoney excuses for their negligence.
Absolutely useless app as your listed items, stop circulating after 48 hours, to force to reduce the price.
They give you very low price suggestions on your listing as they charge far more on cheaper items to multiply their prophets.
Very poor communication when you need a problem resolved.

Dreadful experience with Vinted.
Bought a pair of Nike runners.
Tracking indicated that they were in a storage facility and the last day for delivery was 18 May 2026.

When the item was not delivered on 28 May I went straight into Vinted to RAISE AN ISSUE.
However the item was then marked DELIVERED and the option to RAISE AN ISSUE had DISAPPEARED.

Of course I could not raise an issue before 18 May as they told me parcel could still be delivered.

They could not care less if the item is delivered or not.
Once the last day of delivery arrives you no longer have recourse to raise an issue.

Of course when I contacted Vinted I get generic responses telling me the date to RAISE AN ISDUE has now passed.

I am down €50 and have absolutely no recourse except to leave this review.

Vinted app is absolutely a scam. They provide a platform where they charge a “buyer protection fee” but customer support does not exist at all. They use AI to autogenerate responses and if there is any issue - there will be no support to help or investigate! I purchased an item which was marked by the carrier as “delivered” but never actually was delivered at my address. I raised immediately this issue with Vinted - they just provided a generic response that they will reply within 48 hours and after 48 hours just automatically completed my purchase with a message “since you raised no concerns purchase is completed”! So now I have no item and my money was transferred to seller! This platform is absolutely a scam. If you have small value items that you want to get rid maybe this is a good place to sell but if you want to list expensive items - AVOID at all cost!

Bought a pair of genuine Adidas trainers on vinted that didn’t fit me, uploaded them myself to sell them on and Vinted deleted my post saying they weren’t genuine, have had quite a lot of issues with customer service where they were no help at all

disappointment

Jeg har ventet i meget lang tid på at få udbetalt penge for flere salg på i alt 875 kr. Problemet opstod, fordi jeg havde skiftet bank, og pengene derfor blev sendt til en lukket konto. Min bank har dokumenteret, at beløbene blev afvist og sendt retur til Vinted.

På trods af dette bliver Vinted ved med at sende standardsvar om, at “udbetalingen er gennemført fra deres side”, selvom det ikke er dét, sagen handler om. Jeg har sendt dokumentation på, at pengene er returneret til dem, men supporten virker enten til ikke at læse dokumentationen ordentligt eller ignorere den fuldstændigt.

Det føles ærligt talt som om, de bare forsøger at trække sagen i langdrag og gøre processen så frustrerende og udmattende, at man til sidst giver op. Jeg får et standardsvar eller bliver bedt om at sende noget nyt, selvom jeg allerede har dokumenteret problemet.

Det mest absurde er næsten, at man som kunde kun får 48 timer til at svare dem, mens de selv bruger ugevis på at “undersøge” sagen – uden tilsyneladende reelt at have læst dokumentationen eller forholdt sig til den konkrete problemstilling. De bliver ved med at svare på, at pengene er sendt fra deres side, selvom hele pointen er, at pengene efterfølgende er blevet returneret til dem.

Det er ekstremt frustrerende at skulle forklare det samme igen og igen uden at nogen faktisk tager ansvar for at undersøge returbetalingerne ordentligt.

Jeg forventede langt bedre kundeservice fra en så stor platform. Meget skuffende oplevelse.

I've just lost so much money using this site that I've decided to close my account. Vinted are facilitating incompetent couriers and corrupt buyers at the expense of totally innocent sellers. The option of Drop2Shop appears unregulated. Tracking is often not generated after the item is dropped off. In my case, the buyer had received the item, left positive feedback but then Vinted cancelled payment saying I hadn't shipped within the required timeframe. I have had a buyer claim they received the wrong item, which wasnt true. Vinted suspended payment, saying the seller and buyer need to work things out, however I as the seller have to pay the postage cost if I want the item back. Postage will be more expensive than the cost of the item - absolutely crazy. The final issue is the apparently increasing number of buyers using pick up points who dont actually bother to collect the item. In this instance, the seller is again penalised when Vinted cancel payment because the sale wasnt completed. There is no customer support, full stop. Avoid!

Their customer support is some of the worst I've ever experienced. I had an issue where a buyer failed to collect an item, so it was supposed to be sent back to me. I waited and waited for the delivery, until I finally received a push notification explaining that the item should have arrived by now. The notification explicitly told me to contact support, which I did, only to be told there was nothing they could do because too much time had passed, meaning it couldn't be escalated to the courier. The support agent couldn't explain why I received a push notification telling me to contact them if it was already too late. Why wasn't the notification sent earlier?

I created another support ticket, and the AI bot told me to reach out again after May 14th, so I did. I then had to wait 5 days just for the ticket to be assigned to a human. When I finally received a response, it was the exact same AI copy-and-paste slop I'd previously received, with just one new element: "Parcel Timeline: The parcel may take several working days to arrive. If it hasn't reached you within 25 business days, please contact us so we can review the situation together." I immediately messaged them back, highlighting that it had already been over 25 business days. They replied relatively quickly... only to send the exact same copy-and-pasted response yet again.

Vinted provides a great service if everything goes well. If however something goes wrong such as the inability of their system to generate a shipping Barcode you are required to cancel the order, and the buyer gets a refund and you are required to relist. You in other words you do the work to fix a problem that vinted caused. I Not what you'd expect from a customer friendly company

I was always both a dedicated seller and buyer on vinted and all my ratings were 5 stars. After recently selling an item, it had to be posted to France. The lady in my local post office warned me that they constantly had complaints from France, and advised me to take photos of the packaging and proof I had it padded and marked as fragile. The package was delivered to the wrong depot in France, one which the buyer claimed she had never heard of. When it eventually got to her, she made a complaint that it was broken. Despite the buyer saying her last 3 orders were all broken, she automatically got a refund and I lost my €20. Vinted claimed the “paper alone” I had used did not provide sufficient protection. This was a total lie, as both myself and the buyer had uploaded photos clearly showing the item had multiple layers of bubble wrap, scratch resistant paper and newspaper to pad and fill any gaps before the item was placed in the box. The buyer messaged me stating “vinted was originally created for clothing, and carriers have a habit of throwing packages around”. I am gutted Vinted didn’t look into this issue properly and the buyer got an automatic refund for 3 parcels in a row with fair, honest sellers losing out. From now on, I will only post packages within Ireland as I have never had any problems out of my 59 previous transactions.

a person from customer service named SESE is blind as she put restriction on my account for nothong all crew is not well ,i am removing myself from vinted waste of timepiece

Package from France never arrived lol. They apparently need 25 business days for their useless customer support to issue a refund. And even then, you might be asked to wait another 7 days. I’ve threatened with a lawsuit and they issued my refund within minutes. I could give a mere response from the customer support. Overall worst experience ever, not recommend buying anything from France as your package will likely get stuck in limbo

Vinted is a brilliant idea and an amazing experience as long as nothing goes wrong (item lost in post, wrong item sent etc...) anything that needs the input of a human being and not automated instructions takes FOREVER...I will still use vinted because it's amazing to be able to buy items second hand but oh my god, the customer service is terrible.

What an absolute waste of time this company is. Don’t ever try to contact them for help as they are useless you cannot talk to a human and the chat lines are a waste of time. I set up an account on my tablet, listed all my items for sale and a week later my tablet crashed. I lost all my set up details and got in touch with them via a chat line. They told me to set up with a new password which I did. That didn’t work so they told me to reset my account (bearing in mind all my items had been listed) then everything worked but a week later when I tried to sign in it said my phone number was already in use and I had to use another number (how many people have 2 mobiles) that was 3 months ago. After getting in touch again with the email chat I still cannot get into my account and am getting bad reviews because I cannot post my items. I am sticking with eBay in future after 15 years never had trouble with them and would like to apologise to the people trying to buy on my Vinted account.

Ordered from a seller who was selling a braun at home laser device this seller had good reviews so i felt comfortable ordering from them. When I received the item this morning. I filmed myself opening the package and got a tall pint glass with the words ST Germain on it. Confused I then messaged the seller to see if things had gone wrong with no response for almost an hour though they were active not long before I messaged them. I proceeded to click that I had received the item and then I reported it since it was not the item I ordered at all. I paid 125 euro for the item I wanted and received a Tall beer glass which is a slap in the face. As soon as I issued a return the seller then started giving out to me saying I was a scammer, dirty thief saying that it was not their package. I quickly realised this is a scam. I reported their account to vinted. The seller has also reported me and sent all details to vinted of proofs on their behalf however the sellers behaviour was a joke why would I wait a week and a half for an item I paid 125 euro for its completely unethical.

Update still have not received my refund I returned the item about a month ago now which cost me 9 euro out of my refund im supposed to get and now the seller has reported an issue with the item, team vinted is not helping me in this matter if I do not get my refund I will take this to social media and I will have to legally deal with this situation, this is a total scam I am never buying tech from vinted again or buying from French sellers based on my awful experience, the username of this vinted seller is berangereg3 based in Puteaux, France beware of their scams.

ONLY COUNTERFIET ITMES BEING SOLD BY SCAMMERS

Worse customer care ever
Sent a wrong item by mistake just mixed up labels
Contacted Vinted 5 times not even a reply to help the buyer or seller
Don’t care anymore too big now