Vinted レビュー 373

The Relist Scam: Vinted's way of doubling their fees on your mistakes "Vinted refused a refund for a jacket that was four sizes smaller than the listing stated. Their official solution was for me to 'relist' it. Translation: 'We want you to sell a misdescribed item so we can collect a SECOND Buyer Protection Fee from the next victim.' They are enabling misleading sellers and then profiting from the fallout. The whole platform has gone mad. Don't waste your time or money."

A buyer failed to collect the item I sold to them and Inpost collected it from the locker 01/12/25. I have never received my return (09/01/26) and Inpost said their contract is with Vinted and cannot investigate on my behalf. I have contacted Vinted repeatedly and keep getting fobbed off. “ It shows returned”, “give it more time”, “it’s in transit” etc. It is clearly lost! Their platform is so frustrating to get a human representative and when you get to that chat, it states you may have to wait up to 48 hours for a human. So that means you have to leave the web page and keep checking if someone has responded. If you check and they have, you have to go through the whole rigmarole again to get the chat ball rolling again. Terrible seller service and I will keep going until I get my refund and never use this platform again. Please avoid if a seller.

Vinted buyer protection does not protect you in any way. I was told I have to cover return shipping costs despite the item being significantly not as described! My partner is waiting over a month for something to be returned, there are no shipping updates at all. In the beginning I had a pleasant experience but it has gone downhill very fast.

Useless, lose items , allow sellers to be ripped off by buyers with no consequences, DOGS

I was banned from the platform straight away for selling pole dance boots. No reason was provided to me rather than stating that it was fraud.
I do own the item and I was looking to sell it, however, they banned my account permanently without the possibility to appeal that decision and without a possibility to create another account.
Just wow...
The worst experience ever.

Unfortunately I have no option of giving 0 stars.
BUYERS BEWARE on electrical items. Item ordered and never received, Item signed for by unknown person at unknown location, Vinted take full payment as the item was only declared as never received and not faulty. (Postage insuranace was paid for)ABSOLUTE SCAMM BUYERS BEWARE

Sold items. Delivery took ages. Then we're not picked up according to vinted. Over a month has passed and I have sent items I have not been paid for and now today I have been advised the transaction has been suspended whatever that means. Would never use the app again.

Absolute 0% buyer protection and nothing but incentives for fraudulent sellers to try and scam people.

Made to lie the cost of returning an item that was falsely advertised, which is illegal under consumer law in U.K, Ireland and E.U.

My money was taken over one month ago. On recommendation from support, I sent the item back to the seller through registered post at nearly 50% the cost of the item, only for support to then tell me after showing them proof of delivery that they do not acknowledge the proof and believe its still in transit.

Customer support are an absolute disgrace. As soon as you present them with anything they find difficult to explain they either stop responding or send automated responses and close the chat.

As someone who has both purchased and sold from Vinted multiple times items ranging from €2 to +€200, avoid! The issues I’ve had are numerous and at this point they massively outweigh any positives and benefits of an app like this. Vinted themselves take very little responsibility and interest when something goes wrong and getting refunds for lost packages, broken items etc borders on impossible with how difficult they’ve made it. I’m not sure how they’re allowed to operate anywhere with the kind of practices they have.

I brought a pair of new 'Dr martens' which were stated as real, however found out at the Dr marten shop they were counterfeit but because the 48 hours to report an issue had passed vinted gave me no protection and now am stuck with these fake Dr martens as a present for someone, it's illegal to sell counterfeit items so I'm not sure how vinted can get away with it and not offer a refund, you have no consumer rights that would exist on eBay buying from vinted.

Vinteds customer service is awful. I sent an item to France in September. It was not collected and shipped back to Ireland only to then be sent back to france. I contacted vinted numerous times. They kept telling me to get back to them after a certain date which they kept extending. They then said I never collected the item when it landed in ireland. It was not available for me to collect. They also said I did not contact them in time which was not true. They repeatedly responded to my queries with pre written responses. Eventually after a lengthy period of back and forth messaging with customer service, I contact Vinted legal. They eventually decided to refund me the price of the item to which they claimed was a gesture of goodwill. I had followed all procedures and the item was lost in transit but vinted refused to accept any responsibility for the issue and tried repeatedly to lay the blame on me. While there is buyer protection, there is no such option for sellers.

No refund, no any responsibility from Vinted. They just make their money. Company is registered in Lithuania. My staff was fake. Also high prices for deliveries.

Fuldstændig uacceptabel og rystende dårlig platform. Vinted tillader salg af fake varer og vælger bevidst at beskytte sælgere, der snyder, i stedet for deres kunder. Det er dybt useriøst og direkte ansvarsløst.

Jeg har modtaget en åbenlys fake jakke (kopivare – ulovligt i Danmark), sendt den retur, og sælgeren har modtaget varen. Alligevel nægter Vinted at tilbagebetale mine penge. Det er helt absurd.

I praksis betyder det, at en sælger kan begå ulovligheder, få varen retur OG beholde pengene, mens køberen står tilbage uden vare og uden penge. Det er ikke kundeservice – det er systematisk svigt.

Jeg har mistet 2.100 kr., og Vinted har mistet al troværdighed. Jeg vil på ingen måde anbefale denne platform til nogen. Hvis du handler her, risikerer du at blive snydt – og Vinted vil ikke hjælpe dig.

Vinted is fine until you have a problem and then the customer service is beyond dire. I am waiting for a refund on a coat that I returned over a month ago. I sent it recorded and had a message to say it had been delivered to the address provided and yet I am still waiting. Truly appalling.

Mon expérience avec le service client de Vinted a été extrêmement décevante et frustrante.

J’ai respecté scrupuleusement les consignes d’emballage de Vinted. Le colis était protégé avec du papier bulle, correctement fermé et clairement identifié comme fragile. Le vendeur (acheteur) a lui-même confirmé par écrit dans la conversation que l’article était soigneusement emballé, et a transmis des photos montrant la protection utilisée.

Malgré cela, le service client de Vinted a conclu que le dommage était dû à un « emballage insuffisant », sans jamais expliquer sur quels éléments concrets cette conclusion reposait, ni ce qui aurait été considéré comme un emballage « suffisant » selon leurs propres règles.

À plusieurs reprises, j’ai demandé des précisions claires : comment cette décision a-t-elle été prise ? Sur quelle base ? Quels sont les standards exacts de Vinted ? Mes questions sont restées sans réponse. J’ai uniquement reçu des messages vagues et standardisés, évitant systématiquement le fond du problème.

Ce manque de transparence est inquiétant. On a le sentiment que les décisions sont prises de manière unilatérale, sans analyse sérieuse des preuves fournies, et sans possibilité réelle de contestation pour les vendeurs.

En tant que vendeur, même en respectant toutes les consignes et en disposant de preuves, vous pouvez être désavantagé sans justification claire. Cette expérience m’a fait perdre confiance dans la plateforme.

Je ne recommande pas Vinted aux vendeurs, en particulier pour des articles fragiles ou de valeur, tant que leur service client restera aussi opaque et peu responsable.

I sold a tracksuit on this website in October and now it’s December . I sent it to the girl I told her there was a fault in it but it appeared there was more. Which I don’t understand how because I had a picture before I sent it and it looked great . The lady cancelled the order when it came but never sent it back. She took my money and my tracksuit . This has to stop it’s all over social media people doing this . Vinted need to figure something out as this is unfair and I’m short 26 euro and a juicy tracksuit. Vinted are completely unwilling to help

I’m sharing my personal experience with Vinted to warn other sellers.
I sold an item, provided proof that it was collected, yet my funds were withheld. Vinted then awarded the buyer the funds, despite me providing proof that the item had been collected from the buyers selected collection point. The buyer deleted their account once I asked her to go back to the store to review CCTV of the person collecting the parcel, which I informed Vinted about before they awarded the seller my funds. Vinted stopped responding to me despite evidence being provided.
Sellers should be aware of how disputes are handled and consider the risks.

Be very careful with this company - you are made to feel that you have a safety net with buyer protection - the reality is that when things go wrong there is no recourse to a refund. The item I recently purchased arrived broken and useless and the seller has requested return shipping knowing that the cost will be more than the item is worth. Vinted’ “insurance” doesn’t cover it either. So I’ve lost my money and Vinted will release funds to the seller automatically in 5 days.

Vinted allowing scams! So my buyer claimed that her Evri parcel wasn’t at the post office (tracking stated that it was). So this went on for 3-4 weeks so she then contacted Vinted who refunded her. Then I got a notification that the parcel has been collected by her. I’ve contacted Vinted multiple times and get the same generic reply. Basically as the items been collected there’s nothing they can do. So I’m left without the item or a refund whilst the buyer has the item and a refund! It now of course is too late to leave her a review too so she has 5 star rating on there. I think this can only happen at parcel shops because the Inpost lockers seem to return items if they’re not collected within a few days.