Vinted レビュー 372

Their dispute service is an absolute farce! They will not help you whatsoever. Please beware they are so unprofessional and untrustworthy it’s a disgrace

Do not be fooled by Vinted and their “buyers protection” when you need it most it’s absolutely non existent. Pathetic responses from customer service. I would only ever spend what I was happy to lose on Vinted.

Dreadful customer service. A few weeks ago I had FOUR separate parcels returned from my collection shop because Vinted had not sent me any code to pick them up. I engaged inlengthy to and fro text conversations, but I lost my items and Vinted didn’t seem in at least bit bothered. I have just been back to the same shop to collect two different items. The code number that Vinted texted to me did not match with the shopkeeper barcode and so he would not let me have my items. I cannot find a way to speak to anyone at either Vinted or Evri. I am at a complete loss about what to do. They don’t seem to care.

Worst app ever !! Full with scammers and fake accounts ! Just lost €220 .

Considero la piattaforma di vendita Winted il nulla cosmico sito totalmente inutile state alla larga

Good experience so far. However posted item on Saturday and buyer sent a note that they received the parcel on Monday. However when I checked An Post tracker - it says the item is still in sorting centre. Looks like the parcel was delivered but not scanned on delivery or the scanning system was down. Vinted application relies on an integration with An Post. So now Vinted does not have up to date info. A system trying to work off of duff data from An Post. Pity

Had a parcel be undeliverable due to an issue with Inpost. Vinted would not answer my question or help in anyway on the chat. Waited way over the 48 hrs for a response. Re brought the parcel and now there is another shipping error and again Vinted are not answering the chat.

Terrible customer service and the package wasn’t delivered after waiting for 2 months. I ordered a shoe. The seller kept saying it was on its way but I later found out that the package hadn’t even left his house and Vinted blocked me for asking about it. I didn’t get my money back until I got help from Revolut. I wouldn’t recommend this app at all.

Fik af vide jeg skulle id godkendes igen. Og gik ind og gjorde alt rigtigt. Og fik af vide der ville gå et par minutter. Her efter 7 dage kan jeg stadig ikke få lov at trække mine penge ud. Og deres kundeservice er uduelig. Lige meget hvad jeg skriver så får jeg ikke et svar, andet end tak for din tålmodighed
Som for længt er sluppet op !!

I recently experienced an issue with a return handled through Vinted. Although the return label was generated by the platform, the parcel was sent to a distant parcel shop rather than my home address.

This resulted in additional travel expenses to retrieve my own item. Unfortunately, customer service did not provide a clear or satisfactory solution regarding reimbursement.

Vinted works well when transactions go smoothly, but in dispute cases, private sellers may find themselves at a disadvantage. Improvements in return logistics and clearer accountability would be highly appreciated.

Was delighted with Vinted at first and I made many sales of really good quality branded items in my wardrobe. I made a few purchases which were only ok and one of which differed significantly from the photo. The item cost €7 and postage from France was €7. If I wanted to return it for a refund it would have cost ME €7, not the seller. That’s €14 postage for an item worth only €7. So I decided to keep it and cut my losses.
I’ve seen reviews and the Vinted process is wide open to abuse from unscrupulous buyers saying they didn’t receive something or returning the same item they bought except much older. The process needs to change as there are too many dishonest people around ruining the experience for everyone else

I AM NEW TO VINTED.IE THEY TOOK MONEY FROM MY BANK THEY NEVER REFUNDED ME. NO SALE? NOW A PARCEL IS MISSING THEY SAY THEY WILL REFUND ME BUT ???????????

Never buying from Vinted again. My partner and I have not received 2 delivery’s that were purchased on this app. He spent 250€ on an order and it was never delivered, because it was outside the 2 day window when he reported it (we were on our holidays) he could not get a refund. Absolute scam of an app. If items are not delivered, a full refund should be given, no questions asked. Apparently that’s not the way they operate. DO NOT purchase from this app.

Terrible. Items I purchased that didn’t deliver. Vinted say that the carrier confirmed items were delivered & closed my issue. I asked for evidence of delivery and complaints procedure & they ignored me and kept closing the conversation. Shocking given this is what you pay payment protection for. Very poor Vinted

I contacted Vinted customer support to properly handle an issue regarding the sale of a set of 4 items, one of which arrived damaged during shipping, despite very careful packaging (as confirmed by the buyer).
I offered two fair solutions: a partial refund while keeping the undamaged items, or a full refund with return. The buyer never responded.
I then asked customer service for assistance, but without any explanation the transaction was simply cancelled. The buyer kept the entire set of products and the full payment was removed from my account.
In practice, I lost both the items and the money. A platform that does not protect its sellers is simply not reliable. I will not use it again.

Le livreur de vinted go qui c'est pris de passion à déposer ma dizaine de colis.... dans tous les point relais de Aulnay-sous-Bois.... 2 de QI il est temps que les robots 🤖 remplacent ce genre d abruti

Absolute rubbish company who regularly sell knock off fake brands and their customer service is non existent. The customer service is wonderful when you are selling but invisible when you have an issue.
STAY AWAY from

I would give zero stars if I could.
Trousers worth €60 sold for €8 and sent to France. Buyer says they didn’t collect the item. I would not have sold them if I knew they were going to a collection point. Vinted the. said they were returning the item to me.
I have no proof that they do. And the trousers are ‘missing’
I now have no trousers and no sale / money.
Vinted have tried to fob me off for two months with AI customer service. When I eventually got through to agent they didn’t read the issue and gave a stock reply ignoring the problem and then closed the conversation.
No accountability. They don’t care. Don’t trust my items are safe now - that I’m selling.
Rubbish service.

Deres kundeservice er ikke eksisterende! Jeg solgte i dec. et par støvler til 400kr.
Pakket og brugte Vintes post label og sendte den. Pakken kommer aldrig frem. Køber for sine penge tilbage. Jeg taler med GLS om hvad jeg nu gør, da mine støvler er blevet væk. De siger det er en sag mellem mig og Vinted. Beder her om hjælp, men kan ikke komme i kontakt med nogen former for kundeservice andet end deres Ai genereret standardsvar.
Har mener den så jeg selv har annulleret handlen hvilket gør at jeg ikke er berettiget til at få kompensation for min miste pakke og de lukker sagen.
Total dårlig måde at drive forretning på og mangel på kundeservice og hjælp når man har brug for det.

I would love to give more then two stars.

Reason for it

I Bought something 6months ago from france and it came within a few days, it was great and shipping was reasonable, but now, iv bought some stuff again recently (smaller items) from different sellers and the cost between postage and fees is near €10 each, that would be all well and good, even justifiable if they came fast, but its been over 11days now and still no sign of any of my items..

Their in some sort og group pallet and for the total fee, to Irl, you would expect next day delivery...

Please Sort it out Vinted.