I was given the gift of an aerobatic flight experience in Topping, VA. The pilot was very dedicated, detailed in his instructions about what to expect, and delivered the greatest flight I could have a... ãã£ãšèŠã
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I ordered 2 vouchers for my sons 50th birthday present, they did not arrive. I emailed on Saturday, probably no one working, but I received a reply from Lufti Hendricks early on Monday. I had made a t... ãã£ãšèŠã
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We bought discounted tickets from VirginGifts.com to be used while visiting San Antonio. After purchasing we realized that the tickets couldn't be redeemed on the same day. It was not clearly stated o... ãã£ãšèŠã
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I purchased a gift card for QC spa in New York and when I went to book the dates were not available. But when I called QC it was available. Because it was my friends birthday I needed the reserv... ãã£ãšèŠã
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At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
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- Lifeâs busy, we get it. Thatâs why all of our experiences come with free instant delivery, straight to your inbox (or theirs
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I purchased a voucher for Napa ValleyâŠ
I purchased a voucher for Napa Valley hot air balloon ride and it was a simple procedure. Purchased for 20 percent off retail price and it actually worked without a hitch!
2026幎4æ29æ¥
Virgin Gifts ããã®åç
Weâre delighted to hear your purchase was quick and hassle-free, and even better that you were able to enjoy that 20% saving! ð
A hot air balloon ride in Napa Valley sounds absolutely amazing, and we hope itâs an unforgettable experience, Julie! ð
Chantelle - ððððð
I tried to use my voucher and no bueno...
I tried to use my voucher and started getting error messages! Couldn't book and now need to battle with Virgin Customer Service.
Similar complaints in previous posts, Virgin please fix this!
2026幎5æ3æ¥
Virgin Gifts ããã®åç
Weâre really sorry to hear you experienced error messages when trying to use your voucher - thatâs definitely not the smooth experience we want for our customers.Â
We completely understand how frustrating that must have been, Walter.
Please be assured, a member of the team has responded to your email, to help get everything sorted for you - Chantelle.
Itâs quick and easy with a wide varietyâŠ
Itâs quick and easy with a wide variety of experiences!
2026幎5æ2æ¥
Virgin Gifts ããã®åç
We are thrilled to hear you loved our wide range of great experiences that were available to purchase with ease! ð
Wishing you a wonderful experience, Renee. ð
Chantelle - ððððð
Awful experience
Awful experience. You can't use any coupon code with a gift card, and that's not clear anywhere. In addition, when you go to redeem the experience, there's not even a search option like there is on the pay-with-cash side. You have to scroll and scroll to try to find what you want, and the inventory is different than what appears on the pay-with-cash site.
In other words, you are paying 15-20% more than someone buying directly. You are forced to consider the vendors they want you to see first AND see limited or non-existent inventory. SO SCAMMY!!! AVOID AT ALL COSTS.
EDIT:
I also want to add that the inventory changes if you are using a voucher vs. cash. I was about to buy an experience with cash, and many dates appeared. When I got a voucher and tried to use it minutes later on the same experience, it said all dates were sold out. After getting me on the hook for hundreds of dollars with the voucher!
Fluz and US Virgin Experiences, please add the following information to your purchase pages:
1. Coupons cannot be used with the US Virgin Experience Vouchers.
2. Inventory displayed on the main US Virgin Experience may be different when redeeming a voucher than when using cash.
One other note. Virgin Gifts is actively taking down negative reviews by requiring you to verify the info within 2 days. Luckily, I saw the Trustpilot email and verified, but I'm sure lots of people miss that. This falsely inflates their score. They "challenge" any review that is negative and require "verification" within 2 days, hoping that 80% of reviewers will miss that email. Then, they get Trustpilot to take down the review.
2026幎4æ29æ¥
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Virgin Gifts ããã®åç
Thanks for taking the time to share your feedback, and weâre really sorry to hear about your frustration.Â
Making things easy to find and use is really important, and your feedback will be shared with our team to help improve this.
We've also reached out via Trustpilot to obtain your contact details, so that we can look into this further for you - Chantelle.
Bulelwa X is by far the best customerâŠ
Bulelwa X is by far the best customer service representative that Iâve ever worked with. Bulelwa Made it so easy to switch out a 3-year old gift experience from one family member to anotherâseamless! Thank you!
2026幎4æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Virgin Gifts ããã®åç
Thank you so much for your amazing feedback, Robyn. ð¥°
Weâre absolutely thrilled to hear about your experience with Bulelwa, and they'll be so happy to know they made everything so smooth and easy for you! ð
Chantelle - ððððð
Excellent Customer Service
The ease of texting to accomplish my switch of vouchers and getting the experience we wanted was fantastic. The representative was fast and didn't make it difficult at all.
2026幎4æ28æ¥
Virgin Gifts ããã®åç
Weâre delighted to hear that switching your vouchers was quick and easy, and that our team made the whole process smooth for you. ð€
Itâs also great to know you got the experience you wanted, Deb. ð
Chantelle - ððððð
Positive Review
At first, I did not receive a response. However, after reaching out on a different platform, it got resolved quickly by Lufti and I am overall really happy with my experience.
2026幎4æ28æ¥
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Virgin Gifts ããã®åç
Weâre sorry for the initial delay, but weâre really pleased to hear that Lufti was able to step in and get everything resolved quickly for you. ð
Itâs great to know youâre happy overall, Robbie. ð¥°
Chantelle - ðððð
I can't find anywhere to input myâŠ
I can't find anywhere to input my shipping address to recieve my item
2026幎4æ25æ¥
Virgin Gifts ããã®åç
Weâre sorry to hear youâve had trouble finding where to add your shipping address, Kara - thatâs definitely not the experience we want for you.
Please feel free to contact by email or phone to place your order for the At-Home Stained Glass Craft Kit.
734-709-9689 / kevin@adultsandcrafts.com
Great selection of options for SpaâŠ
Great selection of options for Spa Days. Easy to navigate and search for pertinent opportunities. Love the personalized Greeting Card!
2026幎4æ23æ¥
Virgin Gifts ããã®åç
So glad you enjoyed browsing, we love giving plenty of choice ð Great to hear the site was easy to navigate and that the personalised card was a hit too ðâââââ Kay
I have utilized this site for giftsâŠ
I have utilized this site for gifts previously and been pleased with variety and pricing. I however was unable to utilize an advertised 20% discount because the code did not show up in my email ( or spam) inbox
2026幎4æ22æ¥
Virgin Gifts ããã®åç
Great to hear youâve been happy with the variety and pricing overall ð Really sorry to hear you didnât receive the discount code  thatâs frustrating when youâre trying to use it at checkout. Appreciate you coming back to us again and sharing your experience ââââ - Kay
Great gifts and selection
Great gifts and selection! Makes birthday presents much more of a treat.
2026幎4æ20æ¥
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Virgin Gifts ããã®åç
We are so pleased you think so! Thank you for the great feedback - Kay
EXPIRED/INVALID VOUCHER
2026幎4æ12æ¥
Virgin Gifts ããã®åç
Iâm sorry to hear there may have been some confusion around the validity of your voucher - Iâve looked into this and can confirm your voucher is live and valid. I can also see youâve already been in touch with our Customer Service team, who have explained how the voucher can be booked, which I hope helped get you on the right track. If you do need anything further, please do respond directly to the agent who helped you, as theyâll be more than happy to assist. Thanks so much for taking the time to share your feedback - Lisa
I was gifted a voucher
I was gifted a voucher, so I booked an experience through Virgin Gifts. I did not hear back with a confirmation after a couple days and the booking was coming up. I reached out for support. It took a lot of effort on my end for the issue to get resolved. I wouldnât recommend this service as a gift.
2026幎4æ11æ¥
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Virgin Gifts ããã®åç
Weâre really sorry to hear about your experience and understand how frustrating this must have felt, especially with your booking coming up. This isnât the level of service we aim to provide, and weâre sorry it took so much effort on your part to get things resolved. We really appreciate you taking the time to share your feedback. To help us better understand what happened, if youâre able to respond to our request for more information, that would really help us improve the experience going forward â€ïž Lisa
Good prices
2026幎4æ10æ¥
Virgin Gifts ããã®åç
We work hard here at Virgin Gifts to secure great value experiences, so weâre really pleased you were able to take advantage of a good deal with us. ð Thanks for your feedback! â€ïž Lisa
Virgin Gifts ããã®åç
Weâre all about making our website easy and enjoyable to use, so weâre thrilled to hear thatâs been your experience! ð Thanks so much for the lovely feedback â€ïž Lisa
VIRGIN GIFTS TOOK HUNDREDS OF DOLLARSâŠ
VIRGIN GIFTS TOOK HUNDREDS OF DOLLARS FROM ME AND WILL NOT BOOK MY EXPERIENCE AND THINKS REPLYING TO AN EMAIL IN 1 TO 2 BUSINESS DAYS IS OKAY AFTER THIS. IT IS NOT OKAY. YOU ARE RUINING THE SURPRISE THAT I PURCHASED FOR HUNDREDS OF DOLLARS AND DO NOT CARE
2026幎4æ8æ¥
Virgin Gifts ããã®åç
We completely understand how important this surprise was, and itâs never our intention to cause stress.
We can confirm that our Customer Service Team has responded to your query and is currently assisting you with your booking request.Â
We hope everything is resolved for you soon John, and that the experience goes as planned - Chantelle.
Two issues
For one, I wanted to include a custom greeting card, but it wouldn't take my photo or the message I was trying to write. Just wouldn't work.
Also, I know I requested it to be sent on another date, but it seems to have been sent today anyway.
2026幎4æ7æ¥
Virgin Gifts ããã®åç
Weâre so sorry to hear about the trouble with your custom card and the delivery date mix-up.Â
We can confirm that our Customer Service Team has responded to your query, to help get everything sorted for you, Lisa.Â
We hope the recipient loves the gift - Chantelle.
So excited
I'm so excited about the vouchers I purchased to take my granddaughter and one of her friends to LEGO® Discovery Center Washington DC. The process took no time at all and this is a really premium experience for the 2 little 8 year olds I will accompany - and me too. Can't wait.
2026幎4æ6æ¥
Virgin Gifts ããã®åç
Weâre thrilled to hear how quick and easy the booking process was for you. ð
We hope you, your granddaughter, and her friend have an absolutely amazing time - itâs going to be such a memorable experience for all three of you! ð
Chantelle - ððððð
The convenience and ease of purchasingâŠ
The convenience and ease of purchasing an experience for a birthday gift!!
2026幎4æ5æ¥
Virgin Gifts ããã®åç
Weâre delighted to hear you found it quick and easy to purchase the perfect birthday gift, Kathleen. ð¥³
We hope the experience makes for a truly special celebration! ð
Chantelle - ððððð
Good communicaten
Good communicaten when you have any questions!
2026幎4æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Virgin Gifts ããã®åç
Weâre so pleased to hear you found our communication helpful - our team is always happy to assist with any questions. ð¥°
Chantelle - ððððð
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