Your product arrived damaged and crushed! Wheels are not true,balanced and round. Missing bolts and nuts for accessories....batteries not up to standard....will not show charge levevel upon reques... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
The bike was bought from a 3rd party reseller. Apparently new but returned by original buyer. Understood why after assembling. No way to adust brakes to operate safely. Finally brought to local bike s... もっと見る
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At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of... もっと見る
My VB1 has given me my freedom back! Arthritis made driving painful, but now I zip to the library, pharmacy, and meet friends for coffee. The basket holds everything. It feels safe and secure, and the... もっと見る
企業情報
当該企業による記述
Viribus offers an extensive selection including adults trikes, electric tricycle, mountain bikes, electric mountain bike, electric folding bike etc.
連絡先
3351 E. Philadelphia Street, 91761, Ontario,CA , 米国
- 3203773106
- support@viribusbikes.com
- viribusbikes.com
3.9
ほぼ満足
119件のレビュー
ネガティブなレビューの 62％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
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Not for long legs
Very nice trike but unable to adjust seat to proper height that allows me utilize pedals. I could only peddle if seat way too high to safely mount. Sold.
2024年4月12日
Viribus Bikes からの回答
Hi Sandy,
We are sorry to know that you have issues adjusting the seat height. The folding series you ordered is suitable for riders from 5'1" to 6' tall. We also had a smaller model that might be suitable for you.
Our representative has reached out to your email. Please get back to us at your convenience, and we will be happy to provide further assistance.
Best regards,
Viribus Customer Support Team
The bike has worked well with no…
The bike has worked well with no problems other than assembly. The chain guard would not fit properly but I was able to bend it and then it was OK.
2024年4月12日
Viribus Bikes からの回答
Dear Gregory,
We are really sorry to hear what has happened and do apologize for the inconvenience caused.
Per checking the records, we noticed that your bike was ordered two years ago, the warranty of which has expired. However, we would still like to help you with our best efforts.
Please send us a picture of the broken part to our email at support@viribusbikes.com, and we will prioritize checking the inventory of the needed part and arrange a shipment to you promptly.
Thank you for giving us the opportunity to make this right. Your satisfaction is our top priority, and we sincerely hope to restore your confidence in Viribus.
Best regards,
Viribus Customer Support Team
The bike was bought from a 3rd party…
The bike was bought from a 3rd party reseller. Apparently new but returned by original buyer. Understood why after assembling. No way to adust brakes to operate safely. Finally brought to local bike shop who proceeded to explain substandard parts made repairs to operate not feasible. Paid to have brake system replaced with one that would operate. Numerous calls to Viribus customer service were frustrating and of no help. Would recommend to stay away from this brand.
2025年4月3日
自発的なレビュー
Viribus Bikes からの回答
Dear Kevin,
Thank you for taking the time to share your concerns with us. We’re truly sorry to hear about the challenges you faced with your bike purchase and the frustration caused by your experience with our customer service team. Your feedback is incredibly important to us, and we’re committed to addressing this directly.
First, please accept our sincerest apologies for the inconvenience and dissatisfaction you’ve encountered. It’s clear this did not meet the standards we strive to uphold, and we take full responsibility for falling short in this instance.
After further checking with the third-party, we were informed that the item you ordered was refurbished. It may have suffered from some cosmetic damage but should be functional. They had a professional repair team in Ontario California and would fully inspect and test the functions of every secondhand model, determining if it was good for a resale.
To resolve the issues you are having, we’d like to offer a full reimbursement for the brake system replacement you paid for. Please share the receipt or proof of payment, and we’ll ask the third-party to process this immediately.
Additionally, we’ll investigate the third-party reseller’s practices and review our quality assurance processes to prevent similar issues in the future.
We understand this experience has impacted your trust in our brand, and we’re determined to earn it back. Please reply to our email atsupport@viribusbikes.com to coordinate the next steps. We’ll prioritize resolving this promptly and professionally.
Thank you for giving us the opportunity to make this right. Your satisfaction is our top priority, and we sincerely hope to restore your confidence in Viribus.
Best regards,
Viribus Customer Support Team
Freedom
At the time I bought my e-bike (step-thru Breeze) it was almost 30 years the last time I rode a bike, at 65 years old the knees don’t work as good as a 30 yo so having the pedal assist got me out of the house an into the fresh air of Maine. My wife saw how much fun I was having so we got her a Viribus tricycle e-bike.
2024年3月20日
Very nice tricycle with a few minor issues
Overall I like the design and construction of the trike but there are some things that could use development. I've been riding more than 75 years and have always done 95% of the maintenance on my bikes but I found the assembly of the adult tricycle a challenge. The first problem was the included instructions: they lacked detail and important information causing me to have to go online to find necessary information; and there were critical components such as the rear disc brake that were not installed properly making it necessary to completely reassemble the rear drive train components. The assembly instructions also had virtually no information about aligning and adjusting the disc brakes. When assembled the trike looked good and rode well. I'm 5'-9" and 200 lbs, all withing the specs of the trike, and felt the wheel base a bit short especially when making turns. The only component I didn't care for on the trike are the rather flimsy rear fenders: they vibrate a lot and are impossible to keep aligned. I no longer ride in bad weather so I'll probably remove them.Considering the price I think the Viribus is very good adult tricycle and I would recommend it.
2024年3月18日
The trike is great with disc brakes and…
The trike is great with disc brakes and 7 speeds it is almost perfect! The only thing I would recommend is a little lower gearing, just make the front sprocket smaller maybe 6-8 teeth less.
2024年2月20日
Viribus Bikes からの回答
Dear Aline,
Thank you for reaching out to us and sharing your concerns about the condition of your bike. We are truly sorry to hear that you are experiencing issues with the bent frame, which is preventing you from enjoying your ride. We understand how frustrating this must be for you, and we want to assure you that we are here to help.
Firstly, we want to address the issue of the bent frame. It is our priority to ensure that you receive a product that meets our high standards of quality and safety. We will immediately look into this matter and take the necessary steps to resolve it. Our team will contact you to discuss the best course of action, whether it involves repairing the frame or providing a replacement, to ensure that you can use your bike without any issues. It would be much appreciated if you could send us some pictures of the bent frame.
Once again, we apologize for any inconvenience this may have caused and thank you for bringing this to our attention. We look forward to resolving this issue with you and ensuring that you have a positive experience with our product.
Best regards,
Viribus Customer Support Team
I’m not impressed with this bike
I’m not impressed with this bike. The cords are zip tied to the frame and looks cheap. The packaging was sun bleached and the foam inside was brittle. I’m sure it was the oldest model that had just been sitting outside. I’d like to be contacted for a refund.
2024年1月19日
Viribus Bikes からの回答
Hello,
Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our bike did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused.
We understand your concerns regarding the appearance of the bike and the condition of the packaging. It is important to us that our customers receive products that not only meet but exceed their expectations in terms of quality and presentation.
Regarding the cords being zip-tied to the frame, we appreciate your feedback and will look into improving the assembly process to ensure a more polished appearance. As for the packaging, we are disappointed to hear that it was sun-bleached and the foam was brittle. This is not the standard we aim for, and we will investigate this matter to prevent such occurrences in the future.
We take your request for a refund very seriously. Our team will reach out to you shortly to discuss the next steps and to ensure that your issue is resolved promptly and to your satisfaction. We value your business and are committed to making this right.
Once again, we apologize for any disappointment you have experienced and thank you for bringing this to our attention. We are dedicated to improving our products and services based on customer feedback.
Best regards,
Viribus Customer Support Team
Never ever buy this bike unless you own…
Never ever buy this bike unless you own a bike shop and love to put bikes together.
Avoid this bike unless it is already assembled at a bike shop
Total disaster with brakes and more.
2024年12月26日
自発的なレビュー
Viribus Bikes からの回答
Hello,
I hope this message finds you well.
We are deeply sorry to hear that the assembly process and the brakes have not met your expectations. We strive to provide our customers with high-quality products and a seamless experience, and it is clear that we have fallen short in this instance.
Please refer to the assembly videos we provided and see if they can fix the issues you are having.
https://viribusbikes.com/pages/assembly-assistant
Regarding the brake issue, we listed adjusting videos for the different types of brakes and hope that they are helpful.
Disc brake: https://www.youtube.com/watch?v=7KAmoOWimRY
V-brake: https://youtu.be/_gZSvLxsAQM
C-brake: https://www.youtube.com/watch?v=45llr44Pu9g
Band brake: https://youtu.be/_tCcjuHEj84
We value your business and are dedicated to making this right. If your issues have not been resolved after trying the above videos, we would like to arrange for a technician to contact you to discuss the assembly process and provide guidance or, if you prefer, to schedule an appointment for a professional assembly service.
In this case, please email your order number and contact info to support@viribusbikes.com, and we will try our best to assist you.
We sincerely apologize for any trouble this has caused and appreciate your patience as we work to resolve these issues.
Thank you for bringing this to our attention, and we look forward to the opportunity to restore your confidence in our brand.
Best regards,
Viribus Customer Service Team
Shotty welding with holes
I received my trike and the chassis frame welds are sloppy with holes leaving it susceptible to rust. I asked for a new chassis or a refund. They offered me $100 without repairs. I called as soon as I saw the parts in the box and it was damaged from the faulty welds. This isn’t acceptable and need advice on where to go from here.
2024年11月1日
自発的なレビュー
Viribus Bikes からの回答
Hi Constance,
We are sorry to know that the trike you received is damaged. We will surely forward this issue to the QC team and ask for better packaging.
Please send emails to support@viribusbikes.com or call us at +1 (320) 377-3106 to provide more details for diagnoses, we will surely send you any needed replacement parts or help you return for a full refund/ replacement under warranty.
Your understanding on this matter is highly appreciated, and we look forward to receiving your email.
Best regards,
Viribus Customer Service Team
Vague building instructions, NO customer support avail.
My husband has worked on bikes all his life, even maintained 2 professional bike riders bike that travel the world!
This trike took 5 days, 5 hrs a day to assemble. Vague instructions, several parts were not made to fit.
Many parts had chunks of missing paint, some scratched, most were failed to paint areas.
There are no instructions on how to operate the thing, anyplace!
The charged battery will not come on. ( recharger doesn’t appear to plug into battery correctly)
Last, the saddle feels like it should be back further about 5”.
Trike is too tall for me at 5’6”.
I’ve had 4 back surgeries in 2023 & I am worried this will cause more damage.
2024年10月22日
自発的なレビュー
Viribus Bikes からの回答
Dear S Parnell,
We are sorry to hear that you are having difficulties in assembling the bikes. You can reach out to support@viribusbikes.com or call us at +1 (320) 377-3106 to acquire more timely responses.
We have received your feedback on the existing assembly videos and instructions and will sort out to update them as soon as possible. In the meantime, we are also building up the Help Center on our site, which, hopefully, will bring more insights to our customers.
As for the malfunctions you mentioned, it would be better if you could give us more details for diagnoses, we will surely send you any needed replacement parts under warranty.
Your understanding on this matter is highly appreciated, and we look forward to receiving your email.
Best regards,
Viribus Customer Service Team
Stay Away from this company!!!
I'd suggest staying away from this company and buying elsewhere. I've been emailing them back and forth about where to buy a charger for the Virbus Getaway bike I had recently purchased. After jumping through all the hops the incompetent support team and their so-called techs put me through. I sent pictures of the make, model, input, output, and numerous photos of the charging port on the bike. They keep telling me they only sell the bikes but not parts. So I asked them as a dealer to please direct me to the company that sells parts for the bike as I am sure other people have lost or damaged their chargers. After two weeks of dealing with their incompetence, they tell me they stopped making this bike and there isn't any way to get a charger. They are the worst company I've ever dealt with in my entire life. If anyone knows where I can purchase a charger for this Gateway e-bike please let me know. I see lots of chargers on eBay and Amazon with the right input and output but the tip ends are different and I am not sure where else to try.
2024年10月23日
自発的なレビュー
Viribus Bikes からの回答
Dear George,
We sincerely apologize for not being helpful and will actively improve our customer service.
Unfortunately, we are unable to provide a charger for a discontinued unit. However, we have noticed the existence of such requests and are planning to sell more useful accessories including chargers and batteries shortly.
In light of this situation, we would like to offer you a discount on your new purchase, if you are interested in placing a new order. Your satisfaction and comfort are always our top priorities.
We appreciate your understanding and continued support. Please let us know if this alternative meets your needs.
Looking forward to your reply.
Best regards,
Viribus Customer Service Team
This bike supposedly has front…
This bike supposedly has front suspension. It is virtually rigid with no apparent adjustment. Calls to Viribus and Walmart where it was purchased were a waste of time. Avoid!
2024年8月15日
自発的なレビュー
Viribus Bikes からの回答
Dear Arfon,
We're sorry to hear about the issue you encountered with the product you received. Your feedback is crucial to us, and we sincerely apologize for the inconvenience and disappointment this has caused.
We take product quality and customer satisfaction very seriously, and we are committed to resolving this matter promptly. Could you please contact us with your order details via email at support@viribusbikes.com. Alternatively, you can contact us through our website chat or call us directly at +1 (320) 377-3106. Thank you in advance.
We appreciate your cooperation, and we will move forward accordingly upon receiving your response.
Best regards,
Viribus Customer Service Team
Viribus return policy!
Beware! I wanted to return a bike I recently purchased because the frame is somewhat small, and their CS said I can't if the bike was installed!
Is that even legal?!
2024年9月8日
自発的なレビュー
Viribus Bikes からの回答
Dear Basilious,
We're sorry to hear about the issue you encountered with the product you received. Your feedback is crucial to us, and we sincerely apologize for the inconvenience and disappointment this has caused.
We take product quality and customer satisfaction very seriously, and we are committed to resolving this matter promptly. Could you please contact us with your order details via email at support@viribusbikes.com. Alternatively, you can contact us through our website chat or call us directly at +1 (320) 377-3106. Thank you in advance.
We appreciate your cooperation, and we will move forward accordingly upon receiving your response.
Best regards,
Viribus Customer Service Team
Do not purchase this tricycle!!
Do not purchase this tricycle!!! It is the worst purchase I have ever made ! It is not safe ! The frame is warped, it pulls to the right !!! The saddle seat shifts from side to side , will not stay put , fenders were damaged. I am physically sick ! I decided to get it because of the basket and thought it would be awesome to go for rides with my little dog in tow !!!! It's a disaster! DO NOT PURCHASE THIS PRODUCT !!! It will not go up an incline of ANY kind.
2024年9月5日
自発的なレビュー
Viribus Bikes からの回答
Dear Yvette,
We are deeply sorry to hear about the challenges you have faced with the tricycle you purchased. Your feedback is crucial to us, and we sincerely apologize for the inconvenience and disappointment this has caused.
We take product quality and customer satisfaction very seriously, and we are committed to resolving this matter promptly. Could you please contact us with your order details via email at support@viribusbikes.com. Alternatively, you can contact us through our website chat or call us directly at +1 (320) 377-3106. Thank you in advance.
We appreciate your cooperation, and we will move forward accordingly upon receiving your response.
Best regards,
Viribus Customer Service Team
horrible support
Received a tricycle with some warped parts, some extra parts, some missing nuts/bolt, and NO SADDLE. How am I supposed to ride the thing?
Customer support told me 3-5 days and they didn't even try to fix the problem for 4 days. It will be over a week before the saddle arrives.
Customer support just says "it's on the way. Anyhting else?"
Horrible business practices. stay away from them.
2024年8月27日
自発的なレビュー
Viribus Bikes からの回答
Dear Rick,
We're sorry to hear about the issue you encountered with the product you received. Your feedback is valuable to us, and we want to assure you that your issue will be resolved satisfactorily.
To better assist you, we would greatly appreciate it if you could contact us with your order details via email at support@viribusbikes.com. Alternatively, you can contact us through our website chat or call us directly at +1 (320) 377-3106. We are always here to help you to the best of our ability.
Thank you for your support. We will move forward accordingly upon receiving your response.
Best regards,
Viribus Customer Service Team
I recieved a bike from Viribus (viribus…
I recieved a bike from Viribus (viribus panther) as a birthday present as I’ve wanted an EBike for a while. After a couple weeks I had an issue with the controller. Technical support told me they could get me a new controller in a couple weeks, but I later recieved a text from the support number stating they wanted me to return the bike. After attempting to contact the seller through their customer support number for some clarification (1-320-377-3106) during the hours they said they were online they wouldn’t answer and the online bot/agent thing said they were offline. I just want a functioning e-bike.
2024年8月8日
自発的なレビュー
Viribus Bikes からの回答
Dear Augustus,
We want to express our sincerest apologies for any inconvenience you may have encountered.
Regarding the controller issue, we have already reached out to you via email to confirm the order details and are working diligently to promptly provide you with a satisfactory solution.
Customer satisfaction is of utmost importance to us. Should you have any further inquiries, please do not hesitate to contact us via email at support@viribusbikes.com. Rest assured, we are committed to responding within 24 hours.
Thank you for your understanding and patience as we work to resolve this matter for you.
Best regards,
Viribus Customer Service Team
Cheap bikes, non-existent support
Viribus sells low quality and cheap bikes and trikes using inferior parts. They do not honor their return policy. I tried to initiate a return by opening a dialogue with their support email service. I have sent multiple follow up messages but I am currently being ignored. The support line seems to be facilitated by Zendesk, so certainly they are being kept abreast of my incoming messages but they are not responding. It should be a simple matter to be able to return the product now that I'm aware of the poor quality. Very disappointing. DO NOT BUY PRODUCTS FROM THIS SELLER. Seek a higher quality manufacturer that cares about its product quality and customers.
2024年5月13日
自発的なレビュー
Viribus Bikes からの回答
Dear Doug,
We are sorry for the inconvenience you experienced and apologize for the issues you've encountered with our product and return process.
Please send us an email at support@viribusbikes.com or reach out to our phone line at +1 (320) 377-3106 so we can escalate your concern and provide the assistance you need. We are committed to resolving this matter and ensuring your satisfaction.
We look forward to hearing from you.
Best regards,
ViribusBikes Customer Service.
Disappointing Experience with Viribus…
Disappointing Experience with Viribus Electric Bike Tricycle
I purchased an electric bike tricycle for my daughter from Viribus Bikes online on May 15, 2024. The package arrived promptly on the 21st. Despite the excitement, the process of receiving and assembling the bike turned out to be quite challenging and ultimately disappointing.
Details of My Experience:
The package was heavy and bulky, which made it difficult to handle. The exterior was strapped and heavily stapled, requiring us to cut open the box. Upon opening, we realized the bike required full assembly. As a technically skilled person with extensive experience in both automotive work and bicycle maintenance, I didn’t expect any issues. However, the instructions provided were poorly detailed and difficult to follow, leading to nearly six hours of assembly time.
We ordered the 24" bike, but it appeared some parts were for the 26" model, making them incompatible. Upon contacting support the next day, they acknowledged the mistake and admitted it was a recurring issue. They promised to send the correct parts, which were mainly cosmetic fender covers, and suggested we could finish assembling the bike in the meantime.
After an additional two hours, we completed the assembly but encountered several problems:
The bike made a loud grinding noise due to the chain rubbing against the cover.
It was difficult to control because it rode sideways.
The brakes were ineffective.
Re-examining the assembly revealed a poor design with no adjustments available for the chain and cover. At this point, my daughter was very disappointed, and I didn’t feel safe letting her ride the bike.
Pros and Cons:
Pros:
Prompt delivery.
Cons:
Poorly detailed assembly instructions.
Wrong parts included in the package.
Ineffective customer support with delayed responses.
Poor design leading to safety issues.
Inconvenient return process requiring disassembly and repackaging.
Conclusion:
Our experience with Viribus Bikes has been frustrating and disappointing. Poor instructions, wrong parts, and safety concerns made the bike unusable. The slow and cumbersome customer support further added to our dissatisfaction. We are now seeking a refund and will not be purchasing from this company again. I would not recommend Viribus Bikes to others based on this experience.
Tips for Improvement:
**Provide clear and detailed assembly instructions with comprehensive pictures and steps.
Ensure all parts are checked and compatible before shipping.
Improve customer support response times and efficiency.
Offer a more convenient return process, especially for large and complex items like bike
2024年5月19日
自発的なレビュー
Viribus Bikes からの回答
Dear Imad
Thank you for sharing your feedback about your recent purchase. We are truly sorry to hear about the challenges you faced with the Viribus Electric Bike Tricycle. This is not the experience we aim to provide our customers, and we regret the inconvenience caused.
We would like to resolve this issue promptly and ensure your satisfaction. Please send us an email at support@viribusbikes.com or reach out to our phone line at +1 (320) 377-3106. Our team is ready to assist you and address the problems you've encountered.
We look forward to hearing from you and hope to make this right.
Best regards,
ViribusBikes Customer Service.
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