Viribus Bikes レビュー 119

Viribus Bikes からの回答

2024年5月7日

Hello,

We sincerely apologize for the inconvenience and frustration you experienced with your recent bike purchase from us. This is not the level of service we strive to provide to our customers.

Please contact us directly at +1 (320) 377-3106 or via email at support@viribusbikes.com so that we can address and resolve your concerns to your satisfaction.

We look forward to hearing from you and resolving this matter promptly.

Thank you for bringing this to our attention.


Best regards,
Viribusbikes Customer Service.

Viribus Bikes からの回答

2024年4月12日

Dear Jim,

We apologize for the inconvenience and frustration caused by your recent experience with one of our bikes. Ensuring the safety and satisfaction of our customers is our top priority, and we regret that this was not reflected in your purchase.

Our team is committed to resolving this issue promptly for you. One of our representatives will be reaching out to you shortly to discuss the matter and arrange a solution that meets your expectations.

Thank you for bringing this to our attention. We appreciate your feedback and look forward to rectifying the situation.


Best regards,
ViribusBikes Customer Service.

Viribus Bikes からの回答

2024年3月24日

Dear KaB BaM,

We sincerely apologize for the inconvenience you experienced with the damaged product and the unsatisfactory customer service. This is not the experience we strive to provide to our valued customers like you.

We understand your frustration, and we want to make things right. Please accept our apologies and allow us the opportunity to rectify the situation. Could you please reach out to us via email at support@viribusbikes.com with your request? We are committed to resolving this issue promptly and to your satisfaction.

Thank you for bringing this matter to our attention. We look forward to assisting you further.


Best regards,
VirbusBikes Customer Service.

Viribus Bikes からの回答

2024年1月4日

Dear Patricia,

We sincerely apologize for the inconvenience you experienced with the installation of the bike chain on your tricycle. Your feedback is valuable to us, and we regret any frustration this may have caused.

We have already sent an email to the address associated with your account, addressing the concerns you raised. In that email, we detailed our commitment to resolving this issue promptly and explained the steps we are taking to ensure a satisfactory resolution.

Currently, we are eagerly awaiting your response to the email so that we can further escalate the matter and expedite a solution for you. Your satisfaction is our top priority, and we are dedicated to making things right.

Once again, we apologize for any inconvenience you've encountered, and we appreciate your patience and understanding. We look forward to hearing from you in the email we sent, and we are confident that together we can resolve this matter to your satisfaction.

Thank you for bringing this to our attention, and we appreciate the opportunity to make amends.


Best regards,
ViribusBikes Customer Service.

Viribus Bikes からの回答

2023年12月12日

Hello,

We sincerely apologize for the inconvenience caused by the damages to your recently received bike shipment. We understand how frustrating this must be and appreciate your patience in working with us to address the issues.

To make amends, we have issued a $100 refund to your original payment method. Additionally, replacement parts for the damaged components are being shipped to you promptly. You will receive an email with tracking details once they are dispatched.

In an effort to ensure the complete resolution of the battery issue, we have arranged for a technician from the manufacturer to assist you. An email has been sent to you with further details, and we eagerly await your confirmation.

We value your business and remain committed to providing you with a positive experience. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.


Best regards,
ViribusBikes Customer Service.

Viribus Bikes からの回答

2023年12月12日

Hello,

Thank you for sharing your thoughts with us. We appreciate your feedback regarding the absence of mirrors and safety flags on our bikes.

We sincerely apologize for any concern this may have caused. To address this, we're actively working on incorporating these features into our future designs, providing you with a more comprehensive and secure biking experience.

In the meantime, you can explore optional mirror purchases on our website at viribusbikes.com to enhance your safety.

Your input is invaluable, and we are committed to continuously improving our products. We appreciate your understanding and look forward to serving you better in the future.


Best regards,
ViribusBikes Customer Service.

Viribus Bikes からの回答

2023年12月9日

Dear Judith,

We apologize for the inconvenience you've faced with the bike, especially the bent rear fork. Your concern is escalated, and we will follow up via email regarding the issue. If necessary, we are committed to providing a replacement.

Your satisfaction is our priority, and we appreciate your patience and understanding.


Best regards,
ViribusBikes Customer Service.

Viribus Bikes からの回答

2023年12月5日

Dear Mildred,

We sincerely apologize for the inconvenience you've experienced with your recent purchase. We're truly sorry to hear about the bent frame on your bike.

Our customer service team is committed to resolving this matter promptly. We will be reaching out to you shortly to discuss the return process and explore options for either a replacement frame or an alternative solution that meets your satisfaction.

Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve the issue. If you have any immediate concerns, please feel free to contact us.

Best regards,
Viribus Customer Support

Viribus Bikes からの回答

2023年11月23日

Dear Leoanard,

We sincerely apologize for the inconvenience you faced with the missing nut on your bike. We understand the frustration and appreciate your efforts to resolve the issue locally.

Our team is actively addressing this matter and will be in touch with you shortly to provide a solution. Your satisfaction is our priority, and we are committed to making things right. We value your feedback and appreciate your patience.

Sincerely,
Viribus Customer Support

Viribus Bikes からの回答

2023年11月28日

Dear Marcus,

We deeply regret the inconveniences you faced with your recent purchase. Our sincere apologies for the damaged product and the challenges you encountered. Rest assured, we are committed to making things right.

We've attempted to reach you for a direct discussion on the issues on your email address, but understand that communication may have been challenging. We assure you that steps are being taken to ensure this doesn't happen again, and we are dedicated to resolving all concerns.

Your satisfaction is our top priority. We will contact you again or you can reach out to our customer service. We appreciate your patience and the opportunity to rectify the situation.

Warm regards,
Viribus Customer Support

Viribus Bikes からの回答

2023年11月16日

Dear Monica,

We sincerely apologize for the challenges you faced with your recent bike purchase. It's disheartening to hear about subsequent inconvenience you encountered.

We acknowledge that our customer service should have promptly addressed this issue. We regret any frustration caused and have taken steps to improve our internal communication processes as well as our quality control procedures to prevent similar incidents in the future.

If you have any lingering concerns or encounter further issues, please do not hesitate to contact us. Your satisfaction is our priority, and we appreciate your feedback.

Thank you for bringing this to our attention.

Sincerely,
Viribus Customer Support