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Virutextools レビュヌ 

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TrustScore 5段階評䟡の4

4.1

朚工现工甚品店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

The instructions were totally inaccurate or at least uninformative. There is no mention in the instruction manual that the tool is meant to be used with a compressor. And no way to understand how to u... もっず芋る

5぀星のうち1の評䟡

Horrible parts shopping experience. Felt like we were back 30 years ago when online shopping was a miracle and no one knew exactly how it was supposed to work. Website is riddled with dead links and e... もっず芋る

5぀星のうち5の評䟡

Don’t get me wrong, this is a beautiful well built tool with a very nice case , I’m just missing a 12mm bit, I did however get three 10mm 🀣 I’m certain this will be correct asap as they’ve been makin... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Was in the need of a professional grade glue spreader. The Hand Gluer With Upper Roller (180 Mm) EM125T is exactly what I was looking for. Virutex Tools had it available and shipped it fast. Had to ci... もっず芋る

䌁業が回答したした

䌁業情報

  1. 朚工现工甚品店

圓該䌁業による蚘述

Leader in Woodworking Machinery and Tools. Since their appearance in the market in 1962, the woodworking machines and tools from Virutex have achieved a well-earned reputation for quality, robustness, and reliability. The concern for quality begins right at the origin of a new Virutex machine. Our technicians are equipped with the most advanced systems, computer aided design and modern laboratories where the new Virutex machines can be designed and tested, and the existing ones improved day by day.

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4.1

ほが満足

TrustScore 5段階評䟡の4

123件のレビュヌ

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ネガティブなレビュヌの 50に回答しおいたす

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4.1

すべおのレビュヌ

(123)

過去12か月のレビュヌ数: 25件

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5぀星のうち4の評䟡

Slightly bummed out


Slightly bummed out when our manual edge bander stopped working after very limited use
 BUT! Virutex Tools was quick to respond, had the part we needed, shipping was fast and we were back running in no time! Sometimes things go wrong with tools but customer service handled it seamlessly!

2025幎2月25日
Virutextools ロゎ

Virutextools からの回答

We apologize for what happened with your manual Edge bander, thank you for your comment and we are at your service for whatever you need.

Kind regards

5぀星のうち1の評䟡

Terrible customer service

Customer service is absolutely terrible. No communication. Ignored for literally months and when I finally was able to get an email response I was left in the dark to resolve my issue. I will NEVER buy another Virutex machine again.

2025幎1月28日
Virutextools ロゎ

Virutextools からの回答

Good morning,

You sent us an email that you had purchased the handle for the CE53S planer because it broke and that you had not realized that the planer handle is in two parts, this was in the month of January 2025. We responded that you should buy the other part of the handle from our website and that the shipping charges were automatically calculated when you were going to pay and that the problem is that you did not want to pay twice for shipping, that is, it has not been months without a response as you say. Do not worry, we will send you the other part of the handle completely free of charge to solve the inconvenience you have had.

Kindest regards

5぀星のうち5の評䟡

Amazing customer service

Amazing customer service. I had some problems at the border with the shipping and Virutex made it right without any questions. Great tools and a great organization to deal with. Very happy with my experience.

2024幎12月4日
Virutextools ロゎ

Virutextools からの回答

we appreciate it your comment

have a great day!

5぀星のうち5の評䟡

Don’t get me wrong

Don’t get me wrong, this is a beautiful well built tool with a very nice case , I’m just missing a 12mm bit, I did however get three 10mm 🀣 I’m certain this will be correct asap as they’ve been making tools since 1962, that in it self tells of the quality. Update, the bit was sent the following day, top shelf customer service. I’m looking through the catalog now lol.

2024幎11月25日
Virutextools ロゎ

Virutextools からの回答

Thank you for your comment!

5぀星のうち5の評䟡

Really well made

This is a very nicely made machine. The fit, finish and function is excellent. I had purchased a "similar looking" machine on Amazon that I fought with every time I used it. The Virutex machine on the other hand, worked perfectly right out of the box.

2024幎10月1日
Virutextools ロゎ

Virutextools からの回答

👍thank you

5぀星のうち3の評䟡

Shipping cost excessive

Shipping cost excessive at $72.00 with product warehoused in Kissimmee and delivered to my home in Palm Coast, two hours away.
Delivery date missed.
Packing within the tool inadequate as Velcro strap holding doweller broke and contents bounced around in case.
Product fortunately not damaged and quality very good
Instruction manual minimal with only pictures showing operation and setup. I expected a $500 tool to have instructions better than an IKEA footstool.

2024幎9月1日
Virutextools ロゎ

Virutextools からの回答

We are sorry about what happened.

You made the purchase on 9/3 and received it on 9/5.

It is within a 48-day delivery range, which is what is estimated for deliveries.

To compensate you, we will refund the $72.00 to your credit card for the cost of shipping.

We will send the instruction manual to your email.

We hope that we can count on you as a customer in the future.

Kindest Regards

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